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  • 07/24/15--10:49: VOIP Consultants
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  • 07/24/15--13:02: BrightPattern
  • Our goal at Bright Pattern is to help enterprises to bridge the growing expectation gap between organizations and their connected customers by leveraging customers’ digital lifestyle, while supporting existing processes and driving the costs down.

    We designed, architected, and built a cloud based customer engagement solution aimed from inception at satisfying the needs of today’s enterprises, its customers, and its employees.

    It features omni-channel interactions (e-mail, text, voice and video), social networking, mobile and context-aware capabilities for next-generation consumer engagement and customer service.

    The solution is specifically designed for rapid innovation delivery in a cloud to reflect the ever-evolving customer journey.

    In-App Customer Service
    Call Center Solution Overview
    Inbound Contact Center
    About Us



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  • 07/24/15--15:16: EnGenius Technologies
  • As a leader of Premises Mobility Communications, EnGenius' long-range cordless business phone systems and durable handsets deliver extremely long range, reliability outdoors, throughout multi-story buildings and in complex environments. These expandable systems are quickly and easily deployed, and feature Push-to-Talk Broadcast and 2-Way Intercom for instant communications.

    durafon_header.jpg


    The EnGenius handsets are designed for those who work beyond the confines of cubicles and offices in hotels, resorts, schools, ranches, farms, hospitals, assisted living facilities, retail stores, car lots, large warehouses, and more.

    http://www.engeniustech.com/solutions/durafon-series.html

    The EnGenius cordless business phone systems deliver extreme range:

    • Up to 12 floors in-building penetration
    • 250,000 square feet of facility coverage
    • 3,000 acres of property, open land coverage

    The EnGenius family of Premises Mobility Communications Systems includes:


    DuraFon_SIP.jpg



    DurafonPro2-3-1416426636.png



    free2-76-1423162171.png











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  • 07/24/15--15:26: VOIP Phones
  • This page is for listing brief details of VoIP Phones including details, where to buy, specifications, and any other relevant VoIP Phone information. Please read the Posting Guidelines for Promoting Products and Services before adding to it.

    Hard Phones

    Standalone Ethernet Hard Phones (voice only)
    An Ethernet hard phone is a self contained IP telephone that looks just like a conventional phone but instead of a conventional phone jack, it has an Ethernet port through which it communicates directly with a VoIP server, VoIP gateway or another VoIP phone. Since a broadband hard phone communicates directly with a VoIP server, VoIP gateway or another VoIP phone it does not require any personal computer nor any software running on a personal computer to make or receive VoIP phone calls. It can be used independently, all that is required is an internet connection. While PC based software solutions are cheaper, a hard phone is the best solution for IP telephony.

    General



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  • 07/24/15--15:32: Old News
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  • 07/24/15--23:57: voip-info.org
  • Welcome to the VOIP Wiki - a reference guide to all things VOIP.


    This Wiki covers everything related to VOIP, software, hardware, VoIP service providers, reviews, configurations, standards, tips and tricks and everything else related to voice over IP networks, IP telephony and Internet Telephony.

    Your contributions are welcome, please read the How to add information to this wiki page and the Posting Guidelinesbefore you post.


    NEWS


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    Works with GXP1160 / GXP1165 / GXP2120
    Might work with other Grandstream phones....

    Usage:
    gsreboot {admin_password} {phone_IP}

    cat /usr/local/bin/gsreboot

    
    #!/bin/bash
    sid=$(curl -s -c /tmp/cookies.txt -d"password=${1}" http://${2}/cgi-bin/dologin | sed -r 's|.*"sid" : "([0-9a-z]+)".*|\1|' )
    curl -b /tmp/cookies.txt -d"request=REBOOT&sid=${sid}" http://${2}/cgi-bin/api-sys_operation


    Reboot all phones
    arp -an | grep 00:0b | gsrebootall admin

    cat gsrebootall
    
    #!/bin/bash
    while read str ;
    do
    ip=$(echo -n ${str} | grep -o -E '([0-9]{1,3}\.){3}[0-9a-z]{1,3}')
    if [ "${ip}" ] ; then
        echo Reboot ${ip}
        gsreboot ${1} ${ip}
    fi
    done


    This Script works for GXP-2000

    Usage:
    gsreboot {admin_password} {phone_IP}

    cat /usr/local/bin/gsreboot
    
    #!/bin/bash
    curl -s --cookie-jar /tmp/cookies.txt -d "Login=Login&P2=${1}&gnkey=0b82" http://${2}/dologin.htm
    curl -b /tmp/cookies.txt http://${2}/rs.htm


    See also


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    Optima Dialer is a Mobile VoIP product of Improlabs Pte Ltd. Mobile VoIP refers to the technology that helps the users to make VoIP calls from their mobile communication devices like Smart Phones and Tabs. Optima Dialer is an state-of-art Mobile VoIP App by Improlabs which enables smart mobile devices to make VoIP calls with ease.

    It is an app that runs not only on both ARM and X86 architectures, but also in a wide range of mobile handsets. Optima dialer uses SIP signaling protocol and is compatible with all the major SIP supported softswitches. Optima Dialer has the capability to pass through complex network firewalls while used with BytePlex; a revolutionary tunneling product developed by Improlabs.

    Optima Dialer ensures enhanced performance and best possible voice quality even on low bandwidth. Only 6 kbps bandwidth is enough for Optima Dialer to deliver crystal clear voice quality. It overcomes the major limitations of the other dialer products in the market. Implementation of latest technology and a lot of useful features make it a must-to-have dialer product for the VoIP calling operators in the today's market.

    Key Features


      • Crystal clear voice only @ 6 kbps speed
      • Low bandwidth consumption
      • Most user friendly graphical interface.
      • Faster registration and call connectivity.
      • Display account balance on the dialer screen
      • Supports any SIP softswitch.
      • Ability to bypass network blockage and firewalls while being used with Byteplex module.
      • Integrated with native contact list.
      • Customized branding facility.
      • Ability to work from behind NAT.

    Tech Specification

      • Signaling Protocol: SIP
      • Compatibility: All major SIP softswitch.
      • Supported Mobile Platforms: Android, IOS, Windows Mobile

    For Subscription

    Please contact -
    Skype: sales.improlabs
    Email: info@improlabs.com

    For Requesting Demo

    Please visit
    www.optimadialer.com/resources/request-demo/

    To Download Android Version

    Download Optima Dialer from Google Play

    For More Information

    Please visit
    www.optimadialer.com
    www.improlabs.com.

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    Overview


    Optima Saver is a popular bandwidth optimization service for VOIP traders. This service is introduced by ImproLabs Pte Ltd, a Singapore based IT & communications solutions Company. Within a short time, Improlabs has developed a substantial client base all over the world. This was possible due to the continuous effort from the experienced and skilled RnD, development, support and business development teams.

    Bandwidth costs money. So the VOIP operators are always looking for the services/software by which they can reduce the bandwidth usage and can terminate more calls in that specific bandwidth limit. This is where the Optima Saver can help the VoIP operators. Using this service, they can reduce upto 80% of their overall bandwidth usage, hence bandwidth cost. As a result they can ensure better performance with much lower costs. They can use this service to provide termination service even on shared internet connections.

    Key Features


    o Reduces bandwidth usage for VOIP call termination upto 80%.
    o Improves phone conversation experience as the voice quality improves.
    o Supports major audio codecs like G723.1, G729, AMR, GSM, G711 etc in pass through mode.
    o Works with all major SIP termination end points like Quintum, Addpac, Dinstar, GoIP, Cisco, Eurotech gateways etc.
    o Users can use Optima from all kinds of removable storages like USBHDD, USB flash drive etc.
    o Full featured web based platform is integrated. Users can view CDR, manage capacity and end points.
    o Compatible with different kinds of internet networks like broadband, WiFi,WiMAX, 3G etc.
    o More reduction in bandwidth usage per call with more connected calls.
    o Compatible with public, private, static, DHCP networks.
    o It helps to by-pass voice port blocking problem.
    o Hides original IP address of the termination provider.
    o Works with both real IP and local IP addresses.
    o Works from behind the NAT and firewall.
    o Reduces Post Dialing Delay (PDD).
    o Works with any SIP based softswitch/gatekeeper.
    o Flexible and competitive pricing plans.

    For Subscription

    Please contact -
    Skype: sales.improlabs
    Email: info@improlabs.com

    For More Information

    Please visit
    www.optimasaver.com
    www.improlabs.com.

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  • 07/27/15--05:13: Mobile VoIP
  • Mobile VoIP is an efficient, low-cost way to communicate using your cell phone and the services provided by your home or business VoIP provider.

    How Does Mobile VoIP Work?


    Mobile VoIP works with a cell phone’s 3G, 4G, GSM, or other Internet service to send voice calls as digital signals over the Internet using voice over IP technology. Mobile VoIP phones can also take advantage of WiFi hotspots to eliminate the calling costs of a cellular voice or data plan.

    By using VoIP, mobile VoIP phone users — especially smartphone users — can benefit from lower costs when calling, texting, or other common smartphone activities. Digital data transmission using VoIP is also typically faster, as the data is spread out over multiple packets, each taking the fastest route to its intended destination.

    Using a mobile VoIP phone with WiFi hotspot access can also reduce a mobile VoIP phone user's costs by sidestepping the carrier's expensive 3G service altogether. For instance, with a cellular carrier's monthly data plan, callers can easily exceed bandwidth maximums, incurring overage charges. Tapping into WiFi hotspots with mobile VoIP software reduces that risk and extends the lifespan of the monthly data allotment.

    A mobile VoIP phone service can eliminate the need for a basic voice plan, as well as optional (and costly) text add-ons. With a mobile VoIP phone, cell phone users can enjoy more flexibility in calling times than a cellular voice plan provides, with fewer restrictions. VoIP mobile phone service means that a mobile VoIP user can make unlimited inexpensive or free calls using voice over IP technology at any time.

    Mobile VoIP users don't need to worry about the limitations associated with cell phone calling plans, such as:

    • Anytime minutes
    • Night or weekend minutes
    • Rollover minutes
    • Roaming charges
    • Incoming call charges
    • Messaging limits
    • Mobile-to-mobile calling (check with your mobile VoIP provider, some do treat in-network calls differently)

    Mobile VoIP phone users can also take advantage of the additional, integrated features a mobile VoIP app supports. This includes high-bandwidth activities such as group chat and video chat. Accessing these functions without mobile VoIP software (by fring or Talkonaut, for instance), typically requires a separate app, and using it could impact or exceed monthly text and bandwidth maximums.

    Accessing Mobile VoIP

    Cell phone users can use mobile VoIP service on their phone with the addition of mobile VoIP software. These are apps offered by VoIP phone service providers customers may already be using at home or at work, such as Vonage, or standalone mobile VoIP apps such as Skype, Vyke, or Truphone.

    Some services, such as Truphone, also offer an entire mobile VoIP network by combining a SIM (Subscriber Identity Module) card and an app together. (The SIM card contains all the information needed to identify network subscribers. ...

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  • 07/27/15--05:33: Call Center Solutions
  • Call center solutions include any call center provider or kind of software that supports call centers. Call center solutions are products and services that solve the specific need for customer relationship management (CRM).

    A call center solution is often a total package like unified communications or turnkey product, such as an outsourced call center. Software that runs a complete call center system would also be considered a call center solution.

    Types of Call Center Solutions


    Inbound call center solutions help companies with incoming calls, such as with customer service and tech support. Outbound call center solutions can help businesses with market research, lead generation and customer outreach. Telemarketers use outbound call centers.

    Blended call center solutions can provide both inbound and outbound services.

    A virtual call center solution can work for businesses with no central location or several locations. Call center agents can work from home.

    Offshore call centers are outsourced companies outside of the business’ home country. Offshore call center solutions can save businesses on overhead expenses.

    Web-enabled call center solutions allow customers to call in from their computers. A web-enabled call center is usually a contact center.

    In many cases, call center solutions are actually contact centers with the ability to communicate in a wider variety than voice. See call center vs contact center.

    Call Center Software

    Software is always a part of modern call center solutions. A call center needs a server to run its phone system (such as a PBX) and software to integrate telephony and computer systems.
    Not all software is all-in-one. For example, a company wishing to integrate CRM with its call center technology requires additional software.

    Call center software can have useful features such as phone controls from the computer and screen popping a client’s profile/information.

    Many call center services come with their own, proprietary software. When a company runs its own call center or contact center there are software solutions, both proprietary and open source, for the below functions:


    Call Center Solutions

    This is a list of call center solutions providers and software. Please keep this list in alphabetical order. ...

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  • 07/28/15--05:19: Bandwidth consumption
  • VOIP Bandwidth consumption naturally depends on the codec used.

    When calculating bandwidth, one can't assume that every channel is used all the time. Normal conversation includes a lot of silence, which often means no packets are sent at all. So even if one voice call sets up two 64 Kbit RTP streams over UDP over IP over Ethernet (which adds overhead), the full bandwidth is not used at all times.

    A codec that sends a 64kb stream results in a much larger IP network stream. The main cause of the extra bandwidth usage is IP and UDP headers. VoIP sends small packets and so, many times, the headers are actually much larger than the data part of the packet.

    IAX2 trunking helps with the IP overhead, but only when you are sending more than 2 or so calls between the same Asterisk servers. John Todd has done some useful practical testing, named IAX2 trunking: codec bandwidth comparison notes and results.

    The bandwidth used depends also on the datalink (layer2) protocols. Several things influence the bandwidth used, payload size, ATM cell headers, VPN headers, use of header compression and IAX2 Trunked. You can see the influence of some of this factors using the Asteriskguide bandwidth calculator.

    Teracall has the table which shows how the codec's theoretical bandwidth usage expands with UDP/IP headers:

    Codec BR NEB
    G.711 64 Kbps 87.2 Kbps
    G.729 8 Kbps 31.2 Kbps
    G.723.1 6.4 Kbps 21.9 Kbps
    G.723.1 5.3 Kbps 20.8 Kbps
    G.726 32 Kbps 55.2 Kbps
    G.726 24 Kbps 47.2 Kbps
    G.728 16 Kbps 31.5 Kbps
    iLBC 15 Kbps 27.7 Kbps

    BR = Bit rate
    NEB = Nominal Ethernet Bandwidth (one direction)


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  • 07/28/15--12:54: SMS
  • SMS = Short Message Service

    SMS is a technology for passing short messages (mostly text) from one device to another. It is supported on a variety of mobile network systems, including GSM, UMTS, CDMA and iDEN. Most recently support has also started to appear on fixed networks.

    In Asterisk SMS is supported in several ways:

    • Asterisk cmd Sms is a mechanism of exchanging SMS using ETSI ES 201 912, which is a protocol for encoding SMS on landlines. This is only supported on a few selected carriers though.

    • chan_mobile can send SMS via the connected mobile phone.

    • FastSMS is an Asterisk command that exchanges SMS through a commercial gateway providing worldwide support for SMS.

    • ZIM-SMS is an Asterisk application which allows to send SMS from a dialplan as well as voicemail notifications based on information available in voicemail.conf. The application communicates with ZIM-SMS using XML-POST and is distributed under GPL as a sourcecode with detailed instructions. Please note, that you will need an account with ZIM to use their service. During the initial, test phase, only Canadian destinations will be covered.

    • jkSMS lets you send "sms" from your cell phone (or email client) to your Asterisk box. The message is read aloud via Swift (or festival) and you can reply or delete queued messages.

    See Also
    • Alaris SMS Platform— comprehensive SMS management solution comprising a 3 in 1 system for SMS trafffic switching, billing, and routing (read more...)
    • Bright Pattern 2-way SMS business texting— SMS text messaging as part of omni-channel contact center solution (voice, text, chat, e-mail, video and more)
    • MediaCore SMS Solution - solution for handling carrier-to-carrier SMS traffic that consists of switching, routing and billing modules. It supports unlimited number of SMSs within a session.
    • CallMax retail SMS - convenient retail SMS platform within the CallMax Class 5 Solution. It enables end-users to send SMS to external mobile operators and is perfect for SMS marketing campaigns.
    • Amarrelo provides SMPP and GSM gateway Outlook like SMS client for coporate usage
    • Kannel provides an SMS & WAP gateway
    • PlaySMS: Free and Open Source SMS Gateway
    • SMSD (found in most Linux distributions)

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  • 07/28/15--12:58: BULK SMS
  • Bulk SMS, also known as bulk messaging or bulk text messaging is the act of disseminating SMS messages in large numbers so they are able to be delivered to various mobile phone terminals. This form of messaging is typically utilized by consumer brands, banks, enterprises and media companies. The messages are generally used for mobile marketing, enterprise and entertainment. However, banks often use them for fraud control. For example, if criminals are circulating a fake email that is asking people who have accounts at a certain bank to provide their social security numbers or other confidential information, these text messages can alert people to the scam so they do not fall victim to it. Bulk messaging is often utilized for reminders and alerts. However, it is more frequently used to send communications and information between customers and staff of various companies. Bulk messaging enables the delivery of SMS messages to large numbers of mobile phones that are located all around the world.

    Bulk messaging software

    In order to receive and send bulk messages, software is needed. There are many types of software packages specifically designed for this task that are available. These packages give their users the ability to send messages to as many phone numbers as they want. There are many different ways in which these phone numbers can be managed.

    The vast majority of software applications that are designed to be used with SMS enable the user to upload mobile phone number lists with the use of a CSV or TXT file. Systems that are more advanced are capable of automatically deleting any numbers that are repeated. There are also systems that can be programed to validate all of the mobile phone numbers before the messages are sent to them.

    Enhanced software features are also currently available that allow users to schedule messages to be delivered at certain days and/or times. Bulk messages are also able to be sent on mobile networks that are international or national, assuming that the provider of the bulk messaging software sends internationally.

    Bulk messaging portal

    Bulk messaging features can be added to websites through the use of this specific online script. Unlimited mobile phone numbers can be added to the list of numbers to send messages to. There are a wide variety of ways that can be used to manage these numbers.

    Bulk messaging API

    The majority of services that handle bulk messaging use the API's (Application Programming Interface) listed below. These enable the addition of functionality to programs by their programmers:

    • Email
    • HTTP
    • SMPP (Short Message Peer to Peer)
    • FTP (File Transfer Protocol)

    Immediate benefits of using bulk SMS messaging

    When a particular business is not doing well financially, they need to utilize various tools that can help them gain a competitive advantage in their specific industry. One of the main reasons that bulk SMS is so popular is its ability to lower operational costs while also generating revenue at the same time. Bulk SMS might be the only medium that is able to show a return on investment that is able to be measured. Wholesale SMS messaging is targeted, which makes it extremely effective at getting people to respond and generate revenue.

    Reduces operational costs

    Bulk SMS message transmission is more effective than email and less expensive than voice calls. There are thousands of businesses located all around the globe that utilize wholesale SMS as a way to communicate with their suppliers, employees and customers. There is a significant cost savings as a result of time being saved because actual voice calls to suppliers, employees and customers do not need to be made. A single message can instantly be sent to many people at the same time, as long as the person is located in an area with mobile coverage. The ability to disseminate information so quickly to a large target audience reduces communication costs while also generating revenue if used for marketing purposes.

    Allows customers to be accessed easily

    More people have mobile phones than have access to email or landline phones. Every mobile phone supports the use of text messaging. All mobile phone users are comfortable using this technology because it is simple and easy to understand. This makes wholesale SMS the perfect medium to use for communication with customers. There are also no demographical or geographical restrictions. ...

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  • 07/28/15--12:59: BrightPattern
  • Our goal at Bright Pattern is to help enterprises to bridge the growing expectation gap between organizations and their connected customers by leveraging customers’ digital lifestyle, while supporting existing processes and driving the costs down.

    We designed, architected, and built a cloud based customer engagement solution aimed from inception at satisfying the needs of today’s enterprises, its customers, and its employees.

    It features omni-channel interactions (e-mail, text, voice and video), social networking, mobile and context-aware capabilities for next-generation consumer engagement and customer service.

    The solution is specifically designed for rapid innovation delivery in a cloud to reflect the ever-evolving customer journey.

    In-App Customer Service
    Call Center Solution Overview
    Inbound Contact Center
    2-way SMS business text messaging
    About Us



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  • 07/29/15--00:55: Grandstream
  • Grandstream is a manufacturer of SIP VOIP products.

    Products


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  • 07/30/15--03:37: New Software Releases
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    Business VoIP Providers - Compare and Choose a Business VoIP Provider


    Quality business VoIP providers today offer a wide variety of feature packages, services and prices. Selecting the ideal provider and service options will depend on your type and size of business, features needed and projected volume of usage. Even when working with top-tier providers, your basic monthly service charges per line may begin at rates as low as $20. Before choosing your VoIP provider, it is essential to first determine your company's precise telecommunications needs to enable timely and cost-efficient initiation of your service. By consulting your chosen Voice over IP service team and seeking their expert advice in advance, you can be prepared to take the following steps to facilitate the smooth, productive startup of your services:

    • Evaluate Your Internet Connection. - Determine the strength and capacity of your Internet connection and bandwidth. You need to ensure that your system has adequate speed to best accommodate your new VoIP installation for top quality service.
    • Assess Your Company Budget and Needs. - With knowledge of your company's current budget and VoIP needs, you can more easily select the service provider and feature options that meet your requirements.
    • Determine Your Equipment Needs. - Evaluate your current and near future VoIP equipment needs. Phones can be purchased from around $50 to $500 or more. Once you decide which feature options are immediate requirements and which ones can be added later as needed, you are ready to choose your service provider.
    • Compare VoIP Providers. - By comparing VoIP company service options, advanced features and equipment along with user and industry reviews, you can best make a wise decision, selecting the ideal VoIP provider for your enterprise.

    Important Information to Request from Any Potential VoIP Provider

    Before signing a service contract with any business VoIP provider, be sure to request basic service information and practices in writing. You need to be certain of such details as startup costs and monthly fees, any limitations and costs on portable phone numbers and exactly which features are included in the service package you select. You also need to know if international calling is included, charges for adding extra features and the extent of customer care and technical services provided. Also important are such issues as whether your provider offers a money back guarantee and if there are any cancellation fees. It is also helpful to determine prior to signing up for VoIP services if there are any hidden fees assessed by your chosen provider.

    Take Full Control and Advantage of Your VoIP System

    Once your new business VoIP system and service are in place, you and your staff members will have full-control capabilities for use of your business communications system. Your service provider will ensure connection with your online portal for customizing your telecomm options. These modern digital portals are user-friendly, enabling feature changes and additions to be made for immediate availability. You and your staff can make decisions and changes in real-time that work for you right in the moment.

    You can manage your call settings remotely, directing calls to voicemail or having them transferred to another number or extension. You can also make exceptions to any chosen setting in your phone system. For example, if you are expecting an important business call and want to take that call, but hold all other calls for a few hours, you can set your phone to direct only the designated call to ring on your extension. This system allows and encourages you to take complete control of your telecommunications systems and settings so that the service works for your best interests and immediate needs at all times.

    Major Business Benefits and Advantages of Installing VoIP

    With an excellent quality VoIP system installed and running well in your company offices to provide remote access for you and your employees, you can work much more efficiently, achieving more in less time. You will enjoy the many benefits of knowing that you can leave the responsibility of your advanced office telecommunications system operations to your VoIP provider while you handle other important business matters. Other major benefits and advantages of your new business VoIP system enable you to accomplish the following:

    • Schedule Your Own Business Hours. ...

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  • 07/30/15--05:06: Hosted PBX
  • What is Hosted PBX?

    Unlike a traditional PBX, or Private Branch Exchange, which requires a large investment and ongoing maintenance and training, a hosted PBX is a cloud-based PBX system accessible via an IP network. Rather than being responsible for hardware, software, training, maintenance, and more, a hosted PBX provider takes care of it all. In addition to being completely managed off-site, resulting in no IT or installation costs, a hosted PBX system also provides businesses with the ability to manage their phone systems via a user-friendly control panel. For these reasons and more, hosted PBX systems are becoming increasingly popular solutions for today’s growing small to medium-sized business owners.

    Features and Benefits of Hosted PBX

    If you own a business with fewer than 300 lines, hosted PBX can provide you with a multitude of features and benefits. For starters, a hosted PBX system is much less expensive than a traditional on-site system. With hosted PBX, there is no need to buy expensive hardware and software, pay for installation, and manage the system. You simply pay a monthly fee and enjoy all of the benefits of the service.

    While less costly than standard on-site PBX systems, hosted PBX solutions are teeming with valuable features, such as on-hold music, call waiting, call routing, transfers, and more. Moreover, as the popularity of hosted PBX continues to grow, additional features like auto attendants, extension dialing, and ACD queues are being introduced.

    A hosted PBX can also be deployed immediately. In fact, most business owners are able to have their hosted PBX setup and running in under a day. Best of all, newer and more flexible hosted PBX applications are being deployed as well. Adding these applications and features can typically be done with a simple download or click of the mouse.

    The ability to add new features as they roll out is just one example of the scalability of hosted PBX. Additional lines, phones, and even an entire new department can effortlessly be added, which would be much more complex with a traditional on-site PBX.

    When you opt for a hosted PBX and outsource all the techie stuff, you will find your stress levels lowering as well. With a hosted PBX, a mountain of responsibility will be taken off your shoulders, allowing you to focus your attention on more important matters, like improving your bottom line.

    Hosted PBX Tips and Considerations

    Hosted PBX systems are incredibly easy to setup and utilize, but there are a few things you need to do when opting for one of these modern business phone solutions, such as:

    • Make Phone Number Arrangements – A temporary phone number is necessary for the porting process, but if you already have an existing number to port over, you must remain with your current provider until the number is ported to your new PBX provider. If you are getting a new number, it’s important to update others and let them know of the change through an email blast or similar means. While brief, all calls can be conveniently routed to cell phones during the transition period. Just remember, if you cancel your service with your previous carrier prior to porting your number, the number will no longer be yours to keep.
    • Arrange Your Dial Plan – When switching over to a hosted PBX, organizing the routing of your calls is one of the first things that must be done. In order to do so, you’ll need to define various rules for your calls, including:
      • The buttons used to activate voicemail and other features
      • The hours of operation for your desk phones
      • Setting up your directory
      • The handling of faxes
      • Sequential and simultaneous ringing
      • How off-hour calls are handled
      • Configure your emergency 911 settings

    Review Your Bill

    As you can see, setting up a hosted PBX is remarkably easy. However, after doing so, you should review the bills for the first and second month to ensure you’re receiving and utilizing all of the services you’re paying for. Depending on which company you choose as your hosted PBX provider, the first month’s bill may or may not reflect activation fees, setup fees, and number porting fees. The second month’s bill should be a typical bill without added charges for the setup process. By this point, you'll be well on your way to enjoying one of the most streamlined and hassle-free business phone systems available for small and medium-sized business owners. ...

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