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  • 10/15/15--06:12: VoIP Termination
  • Please add information to this page about VoIP call termination.

    What is VoIP Termination?

    VoIP call termination is used to refer to the procedures that are used for routing telephone calls from one provider to the next provider until the call has been routed to the last telephone company and has been received by the recipient. Voice termination is another term that is used for call termination. The telephone companies are also referred to as providers or carriers.

    Called Party

    The called party is the person who has received the telephone call. The end point of the route may be on the Internet or may be at a point that was reached by routing the call through the public switched telephone network. The procedures for routing the call stop when the call has been received by the recipient. The process may seem simple to individuals who do not experience problems with making telephone calls but is not so simple to individuals who make calls that will not connect such as calls to a different country.

    Calling Party

    The calling party is the person who has initiated the call and who wants to be connected to the called party. There may be problems with the telephone calls that begin on the Internet and end at a cellular phone. The sound of the voices may seem to be amplified with echoes and have a scratchy quality. The calls that are initiated with Google Voice may never connect or could be delayed.

    VoIP

    Voice over Internet protocol (VoIP) is a term that is used to describe a call that was initiated on the Internet such as Skype calls or calls made with Google Voice. The calls that were initiated on the Internet usually end at a point that is not on the Internet. Most of the recipients of telephone calls receive the calls with a landline phone or with a cellular phone. The route may begin on the Internet but will end at a point that was reached by routing the call from the public switched telephone network (PSTN), which is the common description for call termination.

    Internet Networks

    A tier-one operator is licensed and registered to operate an Internet protocol (IP) network for Internet telephony services. Tier-one operators can handle call origination and call termination. A tier-two operator can lease services from a tier-one operator. The tier-three operators can lease services from either a tier-one or two-two operator. There are also resellers of VoIP services and wholesalers in the market. The quality of the services is not very high because of the inconsistencies in the market such as fluctuations with demand, fraud and problems with doing business on an international level.

    Call Origination

    Call origination is used to refer to telephone calls that originate from the public switched telephone network and end the route on the Internet. Call termination is considered to be the opposite of call origination because the direction of the paths are reversed. The terms are associated with the starting point of the calls, path of the route of the calls and termination point of the calls. The operators of IP telephony services can handle calls that originate or terminate on the Internet.

    Fees

    The fees for services are subject to the regulations of several countries because the routes of the calls will cross over more than one country. Those countries can use legislation to control the fees for the services. Termination rates are usually very high for the countries in the Middle East and Asia. The rates are intentional high because there are more incoming calls than outgoing calls from the countries, which is caused by the diaspora effect of a migrating population.

    VoIP Termination Providers

    Please list VoIP Termination providers here in alphabetical order.

    373K REAL Wholesale.

    • Local/LD Origination - $0.25/DID and No MOU or port charges--free inbound!
    • US and Canada Termination - Over 70% for less than $0.005, no commitments, or port charges/limits!
    • Toll-Free Origination - FREE Toll-Free DIDs and usage rates starting at $0.0002!
    • Toll-Free Termination - Get compensated for your toll-free termination.
    • Support - Live humans answering the phone 24/7. Engineers available for free assistance.
    • There's a reason service providers entrust the traffic of over 60 million users to us everyday. ...

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  • 10/15/15--06:19: Sip Trunking Providers
  • This page is a list of SIP trunking providers around the world. Please keep this list in alphabetical order. SIP providers looking to add their services can do so in the list below.

    Country specific pages:


    What Is SIP Trunking?

    Traditional phone calls go over phone lines, but with the rise of the internet, Voice Over IP communication systems give you much more functionality to receive a high volume of calls. This is called SIP (session initiated protocol) trunking. These services are offered by the majority of VoIP providers and can be tailor made to suit the needs of a small business all the way up to a large corporation with a gigantic workforce and everything in between.

    One of the main advantages of going with SIP trunking is that it will integrate everything from data, the internet, your video, and your voice services all into a single line. The term "trunking" is a bit dated and goes back to a time when traditional telephone services were used and it described how a wide variety of telephone users could share a much smaller pool of communication paths, thus making it a much more efficient option for businesses than getting a separate phone line for each worker. That was in the past, though, as today's SIP trunking capabilities will even allow all calls to be considered local calls and won't even require the business to have a single phone line at all.

    The Benefits of Using SIP Trunking Services

    Choosing to use a good SIP trunking service will significantly level the playing field for smaller business to compete with large corporations and appear much more professional and bigger than they actually are. For larger business, one of the main advantages is being able to much more easily maintain that local presence. Regardless of the size of the business itself, SIP trunking's biggest benefit overall is simply the reduction in cost to the company's overall expenses. This is particularly true for SIP VoIP services that are specifically crafted for a business in particular.
    • It offers very low cost calling.
    • It's much easier to scale than other options, making it very future proof.
    • SIP trunking makes moving a breeze, as you can easily take your phone number with you while moving offices or even while traveling.
    • Network outages are much less impactful, as incoming calls can easily be routed to other locations.
    • It's ideal for any sized business with at least 25 physical phones.
    • It's a fantastic choice for any business that has an international location.
    • It offers the same sort of emergency usages and will even offer enhanced 911 dialing options.

    How SIP Trunking Can Take Your Business To The Next Level

    It used to be that you had to have a PRI (Primary Rate Interface) in order to have video, voice, and data all on a single line. This was a physical device that had to be purchased separately but along with your chosen phone provider's calling plans. This is no longer the case with SIP, as it allows your provider to set up a proxy server (commonly referred to as a SIP proxy), which will provide the outgoing, incoming, and PBX calls for you. Everything is located off site and handled by a professional IT team or contractor through your provider, meaning it saves you a ton of time and money on the technical support side of the equation.

    Being temporarily shut down means simply having the SIP reroute calls to a different office and also allows you to much more easily outsource to international locations, such as with customer service centers.

    All of these benefits are much better than what traditional PSTN (public switched telephone network) have been able to provide through their services and will give your business just what it needs to take it to the next level. ...

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  • 10/15/15--07:23: VoIP Spear
  • VoIP Spear is VoIP monitoring and testing company that provides 24/7/365 service from strategic global locations. Call testing servers are located in key cities in North America, South America, Europe and Asia. Server
    Users can choose their preferred testing location, which would provide them with a more accurate test profiles.

    Aside from location-based call testing, users can take advantage of easy set-up, management and report generation. You can use the service within seconds of signing up. Set up your endpoints and reporting schedules. Receive alerts when your VoIP service and network fall below acceptable standards. Stay on top of your digital phone system with VoIP Spear.

    Strategically-located VoIP monitoring servers worldwide
    Easy set-up; use the service right away
    Online control panel
    Scheduled report
    Alert services


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    Asterisk consultants: The Netherlands


    Add your entry here (Alphabetical order by country and company):
    This page is growing large. Please don't post logos!!

    You might also be interested in VOIP Service Providers B2B in the Netherlands

    aPeer

    Het werkterrein van aPeer is uitsluitend Asterisk / Freepbx implementaties.
    8 jaar ervaring met asterisk.
    Geert Sillekens is DCAP Certified
    aPeer Consultancy
    For Asterisk and Freepbx VOIP implementations.
    Give your IT Staff a Jump Start with our Asterisk knowledge.
    Technical expertise in SIP and IAX2 basesd connectivity, software development.
    Many complex intergation projects delivered for PBX and Business applications.
    NEW: Browser integration with WebRTC and Asterisk. Check out our website.

    Aproxius Internet

    Aproxius Internet voor de implementatie van Asterisk VoIP. We verzorgen maatoplossingen voor
    MKB en callcenter branche.
      • Home page:http://www.aproxius.net/
      • Email:info@aproxius.nl
      • Telefoon: +31 58 7501313
      • Postadres: Postbus 2553, 8901 AB LEEUWARDEN

    Axeos Services B.V.

    Axeos Services B.V. voor de implementatie van VoIP. VoIP oplossing via centraal hosted
    platform of als stand-alone systeem. Axeos levert ook VoIP services aan ISP's en ASP's.

    belcentrale.nl

    belcentrale.nl is een VOIP provider die tevens Asterisk implementaties verzorgt op ASP basis. Veel ervaring in
    trajecten binnen MKB omgeving. VOIP diensten, hardware en ASP oplossingen. Altijd zeven dagen per
    week telefonische support. Bel ons 088 333 444 6


    Chimit Communications

    Chimit is een software ontwikkelingshuis met een speciale focus op datacommunicatie.

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  • 10/15/15--22:52: VOIP Service Providers B2B
  • Here is a list of VOIP Service Providers focusing on Business-To-Business services. This includes VoIP origination and VoIP termination, plans aimed at call centers, IVR providers and generic Asterisk users. See also:


    Services which require the use of locked ATA devices should not be listed on this page. Nor should services which do not permit simultaneous calls — most services here support at least 4 simultaneous incoming calls. Please list only services which support Asterisk connections, via SIP or IAX2, to the PSTN.


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    Business VoIP Providers - Compare and Choose a Business VoIP Provider


    Quality business VoIP providers today offer a wide variety of feature packages, services and prices. Selecting the ideal provider and service options will depend on your type and size of business, features needed and projected volume of usage. Even when working with top-tier providers, your basic monthly service charges per line may begin at rates as low as $20. Before choosing your VoIP provider, it is essential to first determine your company's precise telecommunications needs to enable timely and cost-efficient initiation of your service. By consulting your chosen Voice over IP service team and seeking their expert advice in advance, you can be prepared to take the following steps to facilitate the smooth, productive startup of your services:

    • Evaluate Your Internet Connection. - Determine the strength and capacity of your Internet connection and bandwidth. You need to ensure that your system has adequate speed to best accommodate your new VoIP installation for top quality service.
    • Assess Your Company Budget and Needs. - With knowledge of your company's current budget and VoIP needs, you can more easily select the service provider and feature options that meet your requirements.
    • Determine Your Equipment Needs. - Evaluate your current and near future VoIP equipment needs. Phones can be purchased from around $50 to $500 or more. Once you decide which feature options are immediate requirements and which ones can be added later as needed, you are ready to choose your service provider.
    • Compare VoIP Providers. - By comparing VoIP company service options, advanced features and equipment along with user and industry reviews, you can best make a wise decision, selecting the ideal VoIP provider for your enterprise.

    Important Information to Request from Any Potential VoIP Provider

    Before signing a service contract with any business VoIP provider, be sure to request basic service information and practices in writing. You need to be certain of such details as startup costs and monthly fees, any limitations and costs on portable phone numbers and exactly which features are included in the service package you select. You also need to know if international calling is included, charges for adding extra features and the extent of customer care and technical services provided. Also important are such issues as whether your provider offers a money back guarantee and if there are any cancellation fees. It is also helpful to determine prior to signing up for VoIP services if there are any hidden fees assessed by your chosen provider.

    Take Full Control and Advantage of Your VoIP System

    Once your new business VoIP system and service are in place, you and your staff members will have full-control capabilities for use of your business communications system. Your service provider will ensure connection with your online portal for customizing your telecomm options. These modern digital portals are user-friendly, enabling feature changes and additions to be made for immediate availability. You and your staff can make decisions and changes in real-time that work for you right in the moment.

    You can manage your call settings remotely, directing calls to voicemail or having them transferred to another number or extension. You can also make exceptions to any chosen setting in your phone system. For example, if you are expecting an important business call and want to take that call, but hold all other calls for a few hours, you can set your phone to direct only the designated call to ring on your extension. This system allows and encourages you to take complete control of your telecommunications systems and settings so that the service works for your best interests and immediate needs at all times.

    Major Business Benefits and Advantages of Installing VoIP

    With an excellent quality VoIP system installed and running well in your company offices to provide remote access for you and your employees, you can work much more efficiently, achieving more in less time. You will enjoy the many benefits of knowing that you can leave the responsibility of your advanced office telecommunications system operations to your VoIP provider while you handle other important business matters. Other major benefits and advantages of your new business VoIP system enable you to accomplish the following:

    • Schedule Your Own Business Hours. ...

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  • 10/19/15--01:16: VoIP Wholesale
  • Wholesale VoIP Market:


    There is no doubt today that VoIP is taking over the telecom market, and every month increases penetration into services and industries. Competitive carriers are looking at the numerous ways to make money from this exploding technology, but there's a lingering question as to whether it is profitable to deliver VoIP in a wholesale model? Their customers, typically Service Providers, are looking for their ‘competitive advantage' into this ‘lowest price' race, leveraging within three key alternatives for packet telephony : “build” , “buy” or “rent”. Business aspect, there’s no need to invest tens of millions of dollars in wholesale VoIP to join in. Many Telecom Companies have done the work for you. They offer a complete, turnkey VoIP business service and equipment. Now you can start wholesale VoIP business with virtually no investment and yet reap great dividends.

    Wholesale VoIP Resellers:


    In today’s world, Service providers seeking to deliver VoIP to as wide a customer base as possible may find that becoming a wholesale VoIP reseller is the way to go. Wholesale VoIP may be sold to both other service providers and to enterprises or residential customers.

    Reselling IP telephony as a wholesale VoIP company is becoming an increasingly popular business model. For many companies, becoming a wholesale VoIP provider hits the sweet spot between profit and market control. Any firm with a well-established customer base is a good candidate for reselling wholesale VoIP.
    Becoming a wholesale VoIP reseller is not a decision that should be taken lightly. It does, however, offer the potential of being very lucrative if done right.

    Wholesale Consumer Demand:


    An important characteristic of the industry is the complex segmentation of consumer demand and rapid change in the characteristics that are being demanded, both at the end customer and in the intermediate ones (wholesale customers).
    Demand coming from ‘packed customers'? will be significantly different of the conventional telecommunications one, were telephony was the unique service to provide and differentiation was based on tariff-distance paradigm, being today's service offerings closer to data applications rather than telephony. Voice communication (and not old POT telephony) becomes the common feature into several communications applications and devices, but not the unique one.
    Messaging, conference, collaboration, web contact centres, etc … requires a common communication format between parties, which is voice, implemented through VoIP technologies. Heterogeneous and rapidly changing customer demands and products are important dynamic influences on the evolving structure of the telecom industry, resulting into a new value-chain.
    Telecommunication markets evolution will be driven by ‘packed customers' demand rather than networks, technology or finance, changing many decades rules into this industry.

    Finance in Telecommunication Industry:

    Finance institutions had been influencing Telecomm Industry since the beginning, due the business itself was characterized by huge investments, big market shares and bigger capitalization, influencing in many cases top management, who addressed their strategy towards ‘stock' opportunities rather long term and solid business models. WorldCom crash has been an example of this ‘financial market' pressure and wrong business management.
    Today, the networks has been deployed. New scenario in Telecoms enable new players to deploy services over broadband without proprietary network and this new generation business will not be anymore capital intensive, let's say these will be innovation intensive.

    U.S. VoIP Market:

    The US market for VoIP advanced dramatically in 2006-2007, adding 3.8 million VoIP households in 2006, reports In-Stat: As a result, wholesale VoIP revenues grows quickly, as MSOs, Skype, and a myriad of new entrants most lacking network facilities enter the market and drive demand for telephony features and applications, the high-tech market research firm says.
    As retail VoIP expands, wholesale VoIP will accelerate quickly, says Bryan Van Dussen, In-Stat analyst. The largest segment remains international VoIP, but we expect the market for local services to surge from 12% of all revenues to 27% by 2010.
    Recent research by In-Stat found the following:

    • Consumer VoIP adoption will drive wholesale VoIP revenues to $3.8 billion by 2010 from $1.1 billion in 2006.
    • In-Stat finds small businesses are driving the growth of hosted services in the U.S. Hosted VoIP seats in the U.S. ...

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  • 10/19/15--01:18: VOIP PBX and Servers
  • Please list information about VoIP PBX and Servers on this page. Please keep VoIP PBX and server provider information in alphabetical order, and below any other relevant information.

    Page Contents

    Numeric

    • 1comms.co.uk: Asterisk-based converged telephone system for UK Businesses
    • 1GATE VoIP PBX by Wangate: Cheap VoIP PBX with hardware DSP. Optional internal gateways for Analog/ISDN/PRI/GSM. VoIP resellers welcome.
    • 2daydirect: Brand NEW Small Business VoIP phones. Free 2 day shipping anywhere in the United States
    • 2N NETSTAR PBX, virtual PBX: VoIP PBX system
    • 2N Omega IP PBX: VoIP PBX system
    • 2N VoiceBlue Enterprise: Simple VoIP SIP PBX
    • 3CX: Windows IP PBX / VOIP Phone system
    • 4PSA VoipNow: Hosted PBX software for service providers and enterprises, accelerating SaaS deployment. It runs on Linux environments (RHEL, SuSE Linux, CentOS, Fedora) on x86 and Power PC architecture based servers.
    • 8ix Zenith: 8ix Zenith spells an Asterisk derived IP Telephony application with the most advanced calling and communication features.

    A

    • ALLO PSTN-IPPBX for SOHO with 30 IP extension, upto 6 Analog Extension & upto 4 PSTN trunk
    • ActivePBX™ | Turn-Key Business Phone System $149/mo.

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  • 10/19/15--01:23: IVR
  • What Is IVR?


    IVR, or interactive voice response, is a what allows phone systems to process touch tones or voice waves during a telephone call. IVR technology is responsible for the menus people hear and respond to when they call up a company or business and hear the words: "press 1 for sales, press 2 for marketing, press 0 to speak to the operator," for example. IVR systems can be fully customized to play back dynamic audio, or pre-recorded menu options.

    IVR is not necessarily related to VOIP, however, a VOIP IVR is. Most VOIP IVR systems or software support SIP based VOIP, but Skype IVR also support non-standard based Skype service.

    Computer Telephony Component

    IVR is an automated computer telephony integration CTI system which allows providers to create complex menus which the caller can navigate by using touch-tone key-presses or via spoken commands. IVR systems can be used as a Voice portal to access remote information such as bus scheduling where the caller can select the route for which they require information, or for billing or customer service systems which allow the caller to enter information such as their account number or credit card details without the need for operator assistance.

    IVR and ACD Integration

    IVR solutions are often integrated with an ACD, which routes incoming phone calls to agent work groups. This integration can be both a front end and back operation.

    • Most typically, an ACD system can route callers to an IVR program based upon DNIS or other parameters such as time of day or day of the week.
    • A smart IVR can transfer callers back to an ACD system to route the call to the next available agent within an agent hunt group.

    One important task of an integrated IVR and ACD is to display Screen Pop information from the caller on the agent's workstation so that the agent has caller information readily available without the need to prompt the caller again.

    IVR and Voice Broadcasting

    IVR applications are typically associated with inbound calling programs. However, IVR technology can be applied to outbound calling campaigns and are most commonly used with Voice Broadcasting and touchtone responses. Examples of the application of this technology include the option to speak with an operator, opt out of a calling campaign, or taking an outbound survey.

    Here is an example of IVR implementation in Voice broadcasting

    Graphical Design Tool for IVR Applications

    Recent IVR systems usually use high level scripting languages such as VoiceXML, an open standard for interactive voice response systems. For most users who lack technical training, developing an IVR system using scripting language, even high level language, are not feasible. The good news is there are design tools that are based on graphical user interface for the techies and none-techies alike. By using a GUI tool, a user can simply drag-and-drop components and create and deploy an IVR system in minutes. The whole design is a call flow diagram, much like a voicemail system user manual.

    See Also (Vendor Information)

    IVR Information


    • CCXML standard markup language for IVR / call control applications
    • IVR System Simulation Model - estimates resources required for an inbound calling campaign.
    • IVRS World - Blog about IVR

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  • 10/19/15--01:28: VOIP Service Providers
  • For a list of VOIP to PSTN service providers, indexed by country, please see:


    VoIP and VoIP Service Providers

    What is VoIP?

    VoIP (which stands for "voice over internet protocol" and is commonly referred to simply as an internet phone) is a highly cost effective and reliable way for businesses or even homeowners to make calls across the world or even just across town. The majority of major cable companies that offer bundled internet, television, and phone services already utilize this newer technology, but there are tons of other independent companies that specialize in providing this service to their customers at reasonable rates and with tons of extra features.

    More Than Just Computers

    When people think of VoIP, they generally think of computers due to the popularity of the numerous free communication services like FaceTime and Skype, but this is truly just one aspect of what VoIP can truly offer. It is true that VoIP technology transmits voice communication that's been converted into digital data across a packet-switched network or the internet (what this means, in essence, is that a user making phone calls over high speed internet lines rather than phone lines). With that in mind, users are not confined to only using it on a computer. VoIP technology can connect through the internet using traditional telephone equipment just like a regular line. The phone itself is connected to the internet using an adaptor that's plugged straight into a home or business's internet network. Most major services offer a softphone option as well, which allows the user to use their computer directly as a telephone service. In addition to all that, VoIP providers will generally also offer mobile or tablet apps that allow their customers to make calls on the device (assuming it's connected to Wi-Fi at the time). ...

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  • 10/19/15--01:31: CooCall App
  • CooCall App is the free softphone based Android and iOS to be integrated with the ZYCOO's PBX platform. You can take your extension along with you from anywhere with internet connctivity for mobile office.

    coocall1.jpg


    Mobile working from anywhere


    No cost for making or receiving calls via CooCall
    Call recording to allow recording any calls you need
    Call waiting display for alerting user about new call
    Call transfer to another contact
    Three-way conference call
    VoiceMail is able to be saved in your cell phone

    Friendly using and configuration


    Primary IP configuration for office network connection
    Secondary IP configuration for mobile workforce (failover IP of VoIP server)
    Auto integration of phone contact book and PBX contact to Contact list
    Busy Lamp Field to allow user to view their contacts current status
    coocall1.jpg


    Contact us:

    Web: www.zycoo.com

    ZYCOO China
    Tel: +86 (28) 85337096
    Add: 7F, B7, Tianfu Software Park, Chengdu, China.

    ZYCOO UAE
    Tel: +971 (4) 3798839
    Add: #305, Al Riffa Plaza Bldg., Khalid Bin Alwaleed RD, DUBAI, UAE

    ZYCOO UK
    Tel: +44(0)1302773162
    Add: LS21, Armstrong House, First Avenue, Robin Hood Airport, Doncaster, UK (DN93GA)



    ALL THE RIGHTS ARE RESERVED BY ZYCOO Co.,Ltd

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  • 10/19/15--01:42: VOIP Service Providers T.38
  • This page serves to maintain a list of VoIP providers who offer T.38 origination/termination.

    Confirmed

    Do not add a provider to this list unless the provider explicitly advertises support for T.38 on their website (not just "fax support"). Please be aware that many providers which do not support T.38 will nonetheless list "T.38 support" as one of the features of the ATA's they sell. This does not count, and these providers do not belong on this list.

    • T.38 Fax 100% T.38 SIP origination and termination. Power-T.38 plan - Per minute rates with local and toll-free DIDs. Power-T.38 Ultra - Unlimited inbound and metered outbound.
    • Alcazar Networks Inc. is offering Wholesale Origination / Termination / Free Toll Free Termination - Get paid for your toll free traffic! We provide high quality, dependable access to over 3100 rate centers and instant access to over 1,200,000 DIDs including T38 capability on 100% of our DIDs, CNAM, e911, and local number portability. Wholesale SIP
    • Alldaytalk - Support T.38 Fax Residential Broadband phone service provider. ** Canadian DID services **
    • babyTEL - babyTEL is the world leader in T.38 Trunking with enterprise encryption services available.
    • Broadvox SIP Trunking - Broadvox has a wide range of VoIP/ SIP Trunking products to satisfy the needs of any size business, from small to medium size businesses to contact centers, enterprises and carriers. All support T.38 faxing. No Off the Shelf offerings. Must go contact a sales rep for all offerings.
    • Claude ICT Limited (VoIP Gliwice) Full virtual fax services, including T.38 call termination to most countries in the world. Polish traditional numbers with T.38 support. Web to Fax and Fax to Email also in T.38. We speak English!
    • Conexiant Telecom - VoIP T.38 Fax Support Guaranteed T.38 support, Wholesale VoIP, USA & A-Z Term, DIDs, Toll Free, E911, Internet Fax. Direct connects with CLECs.
    • Dean Connect Full T.38 support on all our SIP products. This company provides services in dutch, for the Netherlands area.
    • Endstream Communications - inbound faxes are delivered directly to your email. Website does not specifically say T.38 support.
    • FaxDigits - Free personalised US FAX number in Iowa State. Fax to email attachment service in pdf format. Unlimited incoming number of faxes. VOIP T.38 codec enabled for internet faxing reception. ** as of 4/2011, web site does not load.
    • Flowroute Inc. High-performance SIP trunking that delivers unparalleled control of, and support for, the communications that power your business. Wholesale VoIP, A-Z SIP Termination, Cheap DIDs, Free CNAM Storage, E911, T.38 Fax support, SIP-TCP support, Redundant servers, Graph Statistics and great interface.
    • FonAngle Hosted PBX - FonAngle specializes in Hosted PBX and SIP Trunking solutions. ...

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  • 10/19/15--10:12: Predictive dialer
  • What Is A Predictive Dialer?


    • "A predictive dialer is a computerized system that automatically dials batches of telephone numbers for connection to agents assigned to sales or other campaigns. Predictive dialers are widely used in call centers." - Wikipedia

    "Definitions of Predictive dialer on the Web:

    • A predictive dialer is an outbound call processing system designed to maintain a high level of utilization and cost efficiency in the contact center. The dialer automatically calls a list of telephone numbers, screens the unnecessary calls such as answering machines and busy signals, and then connects a waiting representative with the customer.

    note: above text may be copyrighted by it's respective owners)

    A VOIP Predictive Dialer, a.k.a. soft predictive dialer, is a software product capable of predictive dialing using VOIP service directly. Besides computer and internet connection, there is no equipment needed in order to use VOIP predictive dialer.


    Software Only Predictive Dialer

    New predictive dialing technology, together with faster computers and bigger broadband bandwidth, enables software only predictive dialers to work as good as or even better than hardware based dialers. Software based solution avoids expensive telephony board and associated hardware maintenance cost. It is easy to install and configure. For example, it is very easy to setup remote agent (at home agent).

    SOFTWARE ONLY PREDICTIVE DIALER

    • Unique Call center Suite Predictive/ Progressive/Auto Dialer and Web CRM Solution. For more details contact: avil@uniqueperform.com

    • Ameyo Predictive Dialer Ameyo Proactive Outbound is equipped with capabilities that power multi-channel campaigns and proactive outbound communications across multiple channels (voice, SMS, social, and web). Ameyo dialer is the heart of proactive outbound communications, that offers outbound capabilities that ensures communications compliance with legal regulations and harbours loyal and long-term relationship with customers.

    • Texo.cc auto dialer is an Agile Customer Interaction hub on cloud, enabling you to build Personalized engagements across the customer journey. Texo.cc empowers users to quickly innovate with minimal technical Intervention, thereby challenging the status quo of traditional inbound, outbound, or blended contact centers. Contact Texo.cc for the best voip predictive dialer. The Texo.cc auto dialer has been trusted by leading outbound sales teams worldwide, checkout Texo.cc predictive dialer reviews for more.


    Aavyukta Intel e Call Dialer and VoIP Solutions to Call Centers: Predictive Dialer (Unlimited Seats) + VoIP (US/UKLL/Canada) + Hosted/Cloud Server @ 1 US cent/Min, Reach us on www.dialerphilippines.com or catch us on skype on id avyukaindia +91-9549999916

    • 3CLogic Cloud-Based Contact Center Solutions - No hardware is required. Agents can be working from home or multiple locations. Automatically initiate contact with the next prospect before a rep finalizes a call, reducing call center queue times and operational costs. With 3CLogic, you will have complete visibility into call center operations including advanced scripting and reporting.
    • Astral Predective Dialer Solutions from

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  • 10/19/15--10:47: Sip Trunking Providers
  • This page is a list of SIP trunking providers around the world. Please keep this list in alphabetical order. SIP providers looking to add their services can do so in the list below.

    Country specific pages:


    What Is SIP Trunking?

    Traditional phone calls go over phone lines, but with the rise of the internet, Voice Over IP communication systems give you much more functionality to receive a high volume of calls. This is called SIP (session initiated protocol) trunking. These services are offered by the majority of VoIP providers and can be tailor made to suit the needs of a small business all the way up to a large corporation with a gigantic workforce and everything in between.

    One of the main advantages of going with SIP trunking is that it will integrate everything from data, the internet, your video, and your voice services all into a single line. The term "trunking" is a bit dated and goes back to a time when traditional telephone services were used and it described how a wide variety of telephone users could share a much smaller pool of communication paths, thus making it a much more efficient option for businesses than getting a separate phone line for each worker. That was in the past, though, as today's SIP trunking capabilities will even allow all calls to be considered local calls and won't even require the business to have a single phone line at all.

    The Benefits of Using SIP Trunking Services

    Choosing to use a good SIP trunking service will significantly level the playing field for smaller business to compete with large corporations and appear much more professional and bigger than they actually are. For larger business, one of the main advantages is being able to much more easily maintain that local presence. Regardless of the size of the business itself, SIP trunking's biggest benefit overall is simply the reduction in cost to the company's overall expenses. This is particularly true for SIP VoIP services that are specifically crafted for a business in particular.
    • It offers very low cost calling.
    • It's much easier to scale than other options, making it very future proof.
    • SIP trunking makes moving a breeze, as you can easily take your phone number with you while moving offices or even while traveling.
    • Network outages are much less impactful, as incoming calls can easily be routed to other locations.
    • It's ideal for any sized business with at least 25 physical phones.
    • It's a fantastic choice for any business that has an international location.
    • It offers the same sort of emergency usages and will even offer enhanced 911 dialing options.

    How SIP Trunking Can Take Your Business To The Next Level

    It used to be that you had to have a PRI (Primary Rate Interface) in order to have video, voice, and data all on a single line. This was a physical device that had to be purchased separately but along with your chosen phone provider's calling plans. This is no longer the case with SIP, as it allows your provider to set up a proxy server (commonly referred to as a SIP proxy), which will provide the outgoing, incoming, and PBX calls for you. Everything is located off site and handled by a professional IT team or contractor through your provider, meaning it saves you a ton of time and money on the technical support side of the equation.

    Being temporarily shut down means simply having the SIP reroute calls to a different office and also allows you to much more easily outsource to international locations, such as with customer service centers.

    All of these benefits are much better than what traditional PSTN (public switched telephone network) have been able to provide through their services and will give your business just what it needs to take it to the next level. ...

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  • 10/20/15--02:16: What is VOIP
  • Introduction

    VOIP is an acronym for Voice Over Internet Protocol, or in more common terms phone service over the Internet.
    If you have a reasonable quality Internet connection you can get phone service delivered through your Internet connection instead of from your local phone company.

    Some people use VOIP in addition to their traditional phone service, since VOIP service providers usually offer lower rates than traditional phone companies, but sometimes doesn't offer 911 service, phone directory listings, 411 service, or other common phone services. While many VoIP providers offer these services, consistent industry-wide means of offering these are still developing.

    How does VOIP work?

    A way is required to turn analog phone signals into digital signals that can be sent over the Internet.
    This function can either be included into the phone itself (See: VOIP Phones) or in a separate box like an ATA .

    VOIP Using an ATA


    Ordinary Phone ---- ATA ---- Ethernet ---- Router ---- Internet ---- VOIP Service Provider

    VOIP using an IP Phone


    IP Phone ----- Ethernet ----- Router ---- Internet ---- VOIP Service Provider

    VOIP connecting directly

    It is also possible to bypass a VOIP Service Provider and directly connect to another VOIP user. However, if the VOIP devices are behind NAT routers, there may be problems with this approach.

    IP Phone ----- Ethernet ----- Router ---- Internet ---- Router ---- Ethernet ---- IP Phone


    Applications using VOIP

    Traditional telephony applications, such as outbound call center applications and inbound IVR applications, normally can be run on VOIP.

    Why use VOIP?

    There are two major reasons to use VOIP
    • Lower Cost
    • Increased functionality

    Lower Cost

    In general phone service via VOIP costs less than equivalent service from traditional sources. This is largely a function of traditional phone services either being monopolies or government entities. There are also some cost savings due to using a single network to carry voice and data. This is especially true when users have existing under-utilized network capacity that they can use for VOIP without any additional costs.

    In the most extreme case, users see VOIP phone calls (even international) as FREE. While there is a cost for their Internet service, using VOIP over this service may not involve any extra charges, so the users view the calls as free. There are a number of services that have sprung up to facilitate this type of "free" VOIP call. Examples are: Free World Dialup and Skype for a more complete list see: VOIP Service Providers

    Increased Functionality

    VOIP makes easy some things that are difficult to impossible with traditional phone networks.
    • Incoming phone calls are automatically routed to your VOIP phone where ever you plug it into the network. Take your VOIP phone with you on a trip, and anywhere you connect it to the Internet, you can receive your incoming calls.
    • Call center agents using VOIP phones can easily work from anywhere with a good Internet connection. ...

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    Marketing is NOT ALLOWED on this page. Please describe services in neutral language. If you want to add your company, please read the Posting Guidelines for Promoting Products and Services. Do not use UPPER CASE, do not use bold face, do not use italics, or exclamation points. Do not use the word "best". Please indicate whether you are a facilities-based provider or a reseller. Use neutral language and play fair. Please place your entry in alphabetical order with respect to other vendors in the same section. And if you make your own category, it will be deleted.


    North America

    • Sectelco First full secure voip provider.
    • TitanVoIP TitanVoIP provides secure CloudPBX. The lowest prices in market. High performance services. Servers worldwide.
    • Kryptotel Kryptotel protects privacy from any form of interception. products: encrypted phone, encrypted computer, encrypted vpn, encrypted email. (works all over the world)
    • TriComm Systems TriComm Cloud IP PBX systems are the prefered choice for small and medium enterprises seeking cost-effective ways to deploy and manage distributed phone systems. The need for complete scalability, redundancy, security, and reliability to meet the demanding needs of mid-market and large enterprises was the pivotal factor when building this product.
    • VoipSuperstore Business and Reseller VoIP Solutions delivered securely to your VoIP Phone System, Phone or Gateway
    • SECURVOX SECURVOX provides secure telephone service for private and business use.
    • VERSAFON Secure VOIP phone calls (ZRTP) and conferencing, wide range of hardware supported . Custom solutions available.
    • RingOffice Hosted Phone Systems and Business Lines delivered securely to your VoIP Phone, Adapter, Phone System or Gateway


    Middle East & Asia Pacific


    • TitanVoIP TitanVoIP provides secure CloudPBX. The lowest prices in market. High performance services. Servers worldwide.

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  • 10/20/15--05:39: IP PBX
  • IP PBX is a phone system that utilizes IP communications. Traditionally IP PBX's are located on site where they can also interface to traditional telco services such as analogue phone lines. The business end users connect via IP to the IP PBX for voice service.


    What is an IP PBX?

    An IP PBX can be referred to as a lot of things: a business phone system, a unified communication system, or simply as a "PBX. ...

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  • 10/20/15--05:52: Hosted PBX
  • What is Hosted PBX?

    Unlike a traditional PBX, or Private Branch Exchange, which requires a large investment and ongoing maintenance and training, a hosted PBX is a cloud-based PBX system accessible via an IP network. Rather than being responsible for hardware, software, training, maintenance, and more, a hosted PBX provider takes care of it all. In addition to being completely managed off-site, resulting in no IT or installation costs, a hosted PBX system also provides businesses with the ability to manage their phone systems via a user-friendly control panel. For these reasons and more, hosted PBX systems are becoming increasingly popular solutions for today’s growing small to medium-sized business owners.

    Features and Benefits of Hosted PBX

    If you own a business with fewer than 300 lines, hosted PBX can provide you with a multitude of features and benefits. For starters, a hosted PBX system is much less expensive than a traditional on-site system. With hosted PBX, there is no need to buy expensive hardware and software, pay for installation, and manage the system. You simply pay a monthly fee and enjoy all of the benefits of the service.

    While less costly than standard on-site PBX systems, hosted PBX solutions are teeming with valuable features, such as on-hold music, call waiting, call routing, transfers, and more. Moreover, as the popularity of hosted PBX continues to grow, additional features like auto attendants, extension dialing, and ACD queues are being introduced.

    A hosted PBX can also be deployed immediately. In fact, most business owners are able to have their hosted PBX setup and running in under a day. Best of all, newer and more flexible hosted PBX applications are being deployed as well. Adding these applications and features can typically be done with a simple download or click of the mouse.

    The ability to add new features as they roll out is just one example of the scalability of hosted PBX. Additional lines, phones, and even an entire new department can effortlessly be added, which would be much more complex with a traditional on-site PBX.

    When you opt for a hosted PBX and outsource all the techie stuff, you will find your stress levels lowering as well. With a hosted PBX, a mountain of responsibility will be taken off your shoulders, allowing you to focus your attention on more important matters, like improving your bottom line.

    Hosted PBX Tips and Considerations

    Hosted PBX systems are incredibly easy to setup and utilize, but there are a few things you need to do when opting for one of these modern business phone solutions, such as:

    • Make Phone Number Arrangements – A temporary phone number is necessary for the porting process, but if you already have an existing number to port over, you must remain with your current provider until the number is ported to your new PBX provider. If you are getting a new number, it’s important to update others and let them know of the change through an email blast or similar means. While brief, all calls can be conveniently routed to cell phones during the transition period. Just remember, if you cancel your service with your previous carrier prior to porting your number, the number will no longer be yours to keep.
    • Arrange Your Dial Plan – When switching over to a hosted PBX, organizing the routing of your calls is one of the first things that must be done. In order to do so, you’ll need to define various rules for your calls, including:
      • The buttons used to activate voicemail and other features
      • The hours of operation for your desk phones
      • Setting up your directory
      • The handling of faxes
      • Sequential and simultaneous ringing
      • How off-hour calls are handled
      • Configure your emergency 911 settings

    Review Your Bill

    As you can see, setting up a hosted PBX is remarkably easy. However, after doing so, you should review the bills for the first and second month to ensure you’re receiving and utilizing all of the services you’re paying for. Depending on which company you choose as your hosted PBX provider, the first month’s bill may or may not reflect activation fees, setup fees, and number porting fees. The second month’s bill should be a typical bill without added charges for the setup process. By this point, you'll be well on your way to enjoying one of the most streamlined and hassle-free business phone systems available for small and medium-sized business owners. ...

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  • 10/20/15--17:11: Asterisk cmd MessageSend
  • MessageSend

    Asterisk 10 now has protocol independent support for processing text messages outside of a call. Messages are routed through the Asterisk dialplan. SIP MESSAGE and XMPP are currently supported. There are options in jabber.conf and sip.conf to allow enabling these features.

    jabber.conf: see the "sendtodialplan" and "context" options.
    sip.conf: see the "accept_outofcall_message", "auth_message_requests" and "outofcall_message_context" options.

    The MESSAGE() dialplan function and MessageSend() application have been added to go along with this functionality. More detailed usage information can be found on the Asterisk wiki (https://wiki.asterisk.org/wiki/display/AST/Asterisk+10+Application_MessageSend).

    Examples

    
    exten => send_msg,1,NoOp()
    same => n,Answer()
    same => n,Set(MESSAGE_DATA(X-Movial-Content)=application/x-movial-control\;forwarding=true)
    same => n,MessageSend(sip:127.0.0.1:5060)
    same => n,Hangup()
    
    ; = SIP MESSAGE only works if in sip.conf "accept_outofcall_message=yes" is set! =
    exten => 123,1,GotoIf($[${LEN(${MESSAGE(from)})} < 1]?nomessage)
    exten => 123,n,NoOp(Message from: ${MESSAGE(from)})
    exten => 123,n,NoOp(Message to: ${MESSAGE(to)})
    exten => 123,n,NoOp(Message body: ${MESSAGE(body)})
    ; = Asterisk 11.1.0 has a bug in SIPPEER(ip) that only shows the first two octets of the IP address =
    ~np~;exten => 123,n,MessageSend(sip:username@w.x.y.z:61018,${MESSAGE(from)})~/np~
    exten => 123,n,MessageSend(sip:$[SIPPEER(mypeername,ip)]:$[SIPPEER(mypeername,port)])
    exten => 123,n,NoOp(Message send status: ${MESSAGE_SEND_STATUS})
    exten => 123,n,HangUp
    exten => 123,n(nomessage),Dial(SIP/mypeername,30)
    exten => 123,n,HangUp

    Connecting a GoIP GSM VoIP gateway to an Asterisk AGI

    Related AMI command


    > Regarding the AMI MessageSend function available on Asterisk 11, I see
    > on the syntax that it supports an argument named "Variable:". The doc is
    > not very clear on this. Does this argument allows us to add custom SIP
    > headers to the MESSAGE as well?

    Yes. The syntax is similar to the Variable: header in other AMI commands,
    such as Originate. Instead of setting a dialplan variable, however, you
    are instead setting a Message technology variable that will be interpreted
    by the channel technology that services the Message request. For the SIP
    channel driver, that implies that each one specifies a header to set.

    For example:

    Action: MessageSend
    To: sip:foo.com
    From: mypeer
    Variable: X-Movial-Content=application/x-movial-control;forwarding=true
    Variable: X-Other-Header=bar

    Another Example (PJSIP/Asterisk 13.x):

    Based on documentation at: (https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+ManagerAction_MessageSend)

    and within res_pjsip_messaging.c

    The following works with a Kamailio registrar to send a message from Asterisk to a registered phone.

    Action: MessageSend
    ActionID: 3
    To: pjsip:endpoint/sip:user@domain.com
    From: "Billy Bob"<sip:billy@billybob.com>
    Body: test..test.. ...

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    Australia


    1Voice Services

    Tel:0403094345
    • Asterisk - Realtime, ODBC, Calling Card, Call Center, CRM Integration, Faxing, F2Email, SIP, IAX, FXO/FXS, DUNDi, Queues, Call Progress Detection, Virtualization
    • Cisco / Avaya / Asterisk / NEC / Genesys Integration
    • Custom dialplan / ODBC functions
    • Multi-Phone provisioning systems
    • ViciDial, GoautoDial, Puff Dial, Elastix Call Center, FreePBX
    • global DID / SIP termination
    • Hyper-V, VMWare, Azure, AWS
    • Free initial consultation
    mailto:astfiji@gmail.com

    3Play Networks

    Brisbane, QLD, Australia.
    Tel:1300 301 946
    • Asterisk implementation and support
    • Networking
    • Business TDM and VoIP Services
    • Business xDSL and Ethernet Services
    www.3playnetworks.com.au
    info@3playnetworks.com.au

    Amit Mehta

    Tel: +61451504435
    Asterisk PABX Implementation and Support
    A2billing and Asterisk Installation and Integration
    SIP trunk installation and integration
    Customised IVR Build and Integration
    Contact Center Specialist
    Vicidial and Go-Dial Integration
    OpenSer,Kazoo and Kamailio Specialist
    Experienced Technical staff available
    mailto:amit.magnate@gmail.com

    AlphaNet Pty Ltd

    Box Hill, VIC, Australia.
    Tel: +61 3 86771500
    • Prepaid Solutions
    • Wholesale Terminations
    • VoIP Phones and Gateways
    www.alphanet.com.au,
    sales@alphanet.com.au,

    Apphone Pty Ltd (Asterisk.au)

    Sydney, NSW, Australia.
    Tel: +61 2 97994843, Mobile: +61 2 80028015
    • Calling Card Solution (Net-to-phone & Phone-to-phone)
    • Consultation and Sales Complete Solution (SIP,IAX,H323)
    • Roaming Extensions
    • Design and Implementation of Asterisk solutions (Analog,ISDN,E1)
    • A-Z (worldwide) Voip Call termination (SIP, H323, IAX)
    • Support of Asterisk PABXs
    • VoIP Phones and Gateways (Cisco, Quintum & others)
    • Linux
    • Networking
    • Cisco switching & routing
    www.apphone.com

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