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  • 10/20/15--21:32: Call Center Software
  • Call center software is the software system that allows a company or organization to run a call center. This page lets you compare call center software providers.

    There are hundreds of different providers of call center software across the globe, and every call center software system has its pros and cons. When selecting the right call center software for your business, contact center, or call center, it's important to decide which features you want your phone system to have.

    Types of Call Center Software


    ACD helps productivity by assigning inbound agents to incoming calls. The automatic call distributor uses a set of instructions to determine who gets the call in the system. The algorithm can route calls based on agent skill or whoever has an idle phone. ACD can use caller ID or automatic number identification, but usually interactive voice response is enough to help the system determine the reason for the call.

    An automatic call distributor can also take advantage of computer telephony integration. Agents can receive relevant data on their computers along with the incoming call.

    Computer telephony integration is a broad category of software that connects telephone and computer systems. Computer telephony integration software can have both desktop and server functions. Various applications make up a system that can control phones, display call information, and route and report calls.

    Interactive voice response allows callers to route themselves to the appropriate department or use the company’s database for assistance. More sophisticated interactive voice response systems can access accounts and perform certain tasks, such as activating a credit card through a bank’s phone system. IVR involves using dial tone multi-frequency or voice commands. In the VoIP industry, a PBXauto attendant is near interchangeable with IVR. However, auto attendants are not capable of speech recognition.

    A predictive dialer calls a list of phone numbers at once. Outbound agents are then connected to the numbers that answer. A predictive dialer uses calculations to minimize the idle time of agents and the potential of losing answered calls when no agents are available.

    Contact Center Software

    For contact centers, software includes applications for chat, email, and web interaction in addition to telephony functions.

    Call Center Software Providers

    This is a list of call center software providers and developers. Please keep this list in alphabetical order.

    • Ameyo Contact Center Software is an all-in-one software based communication solution that manages end-to-end customer journeys and consistently delivers exceptional customer experiences. It is a powerful and highly flexible IP-based Call Center Software platform that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence. ...

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  • 10/21/15--07:16: WebRTC
  • Synopsis

    The practical implementation of VoIP was started on hardware based IP Phones. The idea was well received and was transferred into the concept of Soft Phones or software based IP Phones. These softwares always required some additional installation to the native Operating System. Most common examples of Softphones or Software based SIP client is Counterpath's X-Lite and Bria.

    The Evolution of Software Development made it possible to translate or formulate equivalent of almost every desktop based application to web based application. This brought major shift in Software Industry as the web browsers are integral part of almost every Operating System. SIP clients, were also transformed into Web Extensions. Most of the time, Flash was used to develop such extensions however, it always required extra plugin installation, thus decreasing system performance, and increasing chance to troubleshoot as it required additional resources to be deployed. And this problem gave rise to the concept of WebRTC.

    Overview

    customLogo.gif.png

    WebRTC provides the functionality of realtime multimedia applications without any installation of additional plugins, downloads or extensions. The ideal form of WebRTC describes such web based Real Time Communication independent of Browser being used by user. It's a Javascript based API originally being developed to develop browser to browser communication applications for Voice, Video and Peer to Peer File Sharing tasks.

    Architecture

    The architecture of WebRTC, as described by W3C looks something like this:
    WebRTCpublicdiagramforwebsite (2).png


    Design

    Major components of WebRTC include:

    • getUserMedia, which allows a web browser to access the camera and microphone
    • PeerConnection, which sets up the audio/video calls
    • DataChannels, which allow browsers to share data via peer-to-peer

    Support

    Chrome WebRTC Development Team

    Discussion List: https://groups.google.com/group/discuss-webrtc
    Google Plus Page: https://plus.google.com/113817074606039822053
    Chrome WebRTC Issue Tracker: http://code.google. ...

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  • 10/21/15--07:20: VOIP Phones
  • This page is for listing brief details of VoIP Phones including details, where to buy, specifications, and any other relevant VoIP Phone information. Please read the Posting Guidelines for Promoting Products and Services before adding to it.

    Hard Phones

    Standalone Ethernet Hard Phones (voice only)
    An Ethernet hard phone is a self contained IP telephone that looks just like a conventional phone but instead of a conventional phone jack, it has an Ethernet port through which it communicates directly with a VoIP server, VoIP gateway or another VoIP phone. Since a broadband hard phone communicates directly with a VoIP server, VoIP gateway or another VoIP phone it does not require any personal computer nor any software running on a personal computer to make or receive VoIP phone calls. It can be used independently, all that is required is an internet connection. While PC based software solutions are cheaper, a hard phone is the best solution for IP telephony.

    General



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  • 10/22/15--00:14: QueueMetrics
  • QueueMetrics is an inbound and outbound call center analysis, monitoring and reporting software application. The current version is 15.10 as of Oct 20, 2015. QueueMetrics is available as an on-premise or hosted solution.

    It offers over 150 quantitative metrics of inbound/outbound call center operation, that can roughly be divided into:
    - Taken calls
    - Lost calls
    - Call distribution
    - Agent activity
    - Real-Time call center monitoring
    - Extensive IVR tree tracking

    Reports can be generated per agent, queue and time period, with many levels of aggregation. Single calls can be pointed out and even listened to right from the browser, using an HTML5 audio player. You can mark specific points of interest in a call and see them later.

    A panel can be generated to show what is happening within the call center in real-time: which calls are in queues, which agents are available, who is talking to whom. Color alarms can be triggered when some metrics meet a certain condition, such as a call that's waiting for too long or if there are too few free agents.

    A panel with large fonts - suitable for a wallboard or a video projector - can also be generated from real-time data.

    If you have very complex report requirements, you can also use QueueMetrics as a data provider for your own custom analysis web apps, using its embedded XML-RPC interface. You can then use any programming language to build extensions to QueueMetrics.

    Agents can have their own home page, see calls flowing in and launch external web-apps. They can enter call completion codes for their traffic (inbound and outbound) and can enter pause codes for their non-ACD time, so that it is possible to know if an agent is on pause because of lunch or because he's doing back-office activity. The page also includes a WebRTC soft-phone.

    You can also have external visitors access the system remotely and see real-time reports and daily indicators, all in (nearly) real time. They can also listen to ongoing calls and view the agents' screens.

    QueueMetrics offers Quality Assessment data input and comprehensive reporting; you can have members of your QA team grade live or recorded calls for agents over a number of user-defined metrics.

    A comprehensive illustrated 190-page manual can be downloaded from http://queuemetrics.com/download.jsp.

    QueueMetrics works with any version of Asterisk, including FreePBX, AsteriskNOW and Elastix.

    QueueMetrics handles both incoming queues and outgoing calls, grouping them into "virtual queues" by campaign. You can have the number dialed in a number of ways, including using dialing scripts.

    Although it is a closed-source product, QueueMetrics is free for smaller installations, SOHO's and home users. A limited online version of the product is available for live demonstration at http://queuemetrics.com/demosys.jsp

    QueueMetrics is available in 17 different languages (including English, French, German, Spanish, Portuguese, Russian, Polish, Slovak, Dutch, Chinese, Arabic and Italian) and is easily localizable into any UTF-8 language.

    QueueMetrics is currently being used in some of the world's biggest Asterisk-powered call centers, handling the reporting for over one thousand of concurrent agents.

    QueueMetrics offers live monitoring of a cluster of Asterisk servers using the Manager API and clustering support to monitor a number of Asterisk ACD servers as if they were a single virtual Asterisk server - see http://astrecipes.net/index.php?n=244 for details.

    See also:


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  • 10/22/15--00:22: New Software Releases
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  • 10/23/15--04:02: DID Service Providers
  • A Direct Inward Dialing service provider delivers a telephone number over VoIP protocol including SIP, IAX2 or h323. This DID Phone Number will receive calls using a sip soft phone, hard phone, or an IP PBX. The charges are charged per month, and per min, and per channel based. You do not require a hardware card in case you have a DID service provider to receive call, ie a PRI Card or a Analog Card. The call travels to you all the way over the Internet

    SMS enabled DID Providers

    • DIDWW - the source for wholesale International DIDs and Toll Free Virtual Numbers. We provide SMS enabled DIDs in Canada, Israel, Russia, UK, Ukraine and growing.
    • MultiTEL is providing retail and wholesale Worldwide DIDs - over 90 countries. Pick your own SMS enabled DIDs from over 40 countries. (US, UK, CA, Germany, etc). Free access to JSON and SOAP API provided along with programming samples. No contracts, pay per month, instant activation. SMS forwarded via e-mail , URL or as SMS/Text message. All calls are forwarded to SIP, PSTN or to our free Hosted PBX. Coverage and numbers always available in stock from more than 90 countries.

    DID Providers by country

    Algeria

    • CarryMyNumber.comAlgeria DID /Virtual Phone Numbers at _wholesale rate@$ 4/month with free PBX with the Free forwarding to SIP, Softswitches ,Trixbox ,Asterisk or VOIP. Phone Numbers from over 70 countries available. Free PBX . Unlimited Channel numbers for call centers /Calling Card Providers__. Largest FootPrint worldwide. No Per Minute charges.
    • BuyDDINumbers.com Provides Cheapest Algeria DID /Virtual Phone Numbers/DDI Numbers @_€ 6.95/month including free PBX. with the Free forwarding to Skype ,Gtalk , iTalkWorld, Trixbox ,Asterisk or VOIP. Phone Numbers all over the world are available. Free PBX __. Toll Free Number Available without Monthly commitments.
    • BuyDIDNumber We Provide Algeria Virtual Phone Numbers@ $ 7.99 / Month NO SETUP FEE , UNLIMITED CHANNELS available with the Free forwarding to Skype ,Gtalk , Trixbox ,Asterisk , voipbuster , iTalkWorld ,any Betamax Delmont Voip or any other ITSP . Phone Numbers all over the world are available. Free PBX . Toll Free Number Available without Monthly commitments.
    • iTalkWorld.com Currently only national Algerian numbers. Also 70 other countries available. Free forwarding to our PC & Mobile apps , Our PC and Mobile Apps also work in Countries where voip is Blocked . Further We have Lowest Call Forwarding Rates anywhere in world , starting as low as 1/2 cent.
    • divertmycalls.com Provides Cheapest Algeria DID /Virtual Phone Numbers @ $ 7.99 with the Free forwarding to Skype ,Gtalk , iTalkWorld, Trixbox ,Asterisk or VOIP. Phone Numbers all over the world are available. Free PBX . Toll Free Number Available without Monthly commitments.
    • Buyvirtualnumber. ...

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  • 10/25/15--22:13: Hosted PBX
  • What is Hosted PBX?

    Unlike a traditional PBX, or Private Branch Exchange, which requires a large investment and ongoing maintenance and training, a hosted PBX is a cloud-based PBX system accessible via an IP network. Rather than being responsible for hardware, software, training, maintenance, and more, a hosted PBX provider takes care of it all. In addition to being completely managed off-site, resulting in no IT or installation costs, a hosted PBX system also provides businesses with the ability to manage their phone systems via a user-friendly control panel. For these reasons and more, hosted PBX systems are becoming increasingly popular solutions for today’s growing small to medium-sized business owners.

    Features and Benefits of Hosted PBX

    If you own a business with fewer than 300 lines, hosted PBX can provide you with a multitude of features and benefits. For starters, a hosted PBX system is much less expensive than a traditional on-site system. With hosted PBX, there is no need to buy expensive hardware and software, pay for installation, and manage the system. You simply pay a monthly fee and enjoy all of the benefits of the service.

    While less costly than standard on-site PBX systems, hosted PBX solutions are teeming with valuable features, such as on-hold music, call waiting, call routing, transfers, and more. Moreover, as the popularity of hosted PBX continues to grow, additional features like auto attendants, extension dialing, and ACD queues are being introduced.

    A hosted PBX can also be deployed immediately. In fact, most business owners are able to have their hosted PBX setup and running in under a day. Best of all, newer and more flexible hosted PBX applications are being deployed as well. Adding these applications and features can typically be done with a simple download or click of the mouse.

    The ability to add new features as they roll out is just one example of the scalability of hosted PBX. Additional lines, phones, and even an entire new department can effortlessly be added, which would be much more complex with a traditional on-site PBX.

    When you opt for a hosted PBX and outsource all the techie stuff, you will find your stress levels lowering as well. With a hosted PBX, a mountain of responsibility will be taken off your shoulders, allowing you to focus your attention on more important matters, like improving your bottom line.

    Hosted PBX Tips and Considerations

    Hosted PBX systems are incredibly easy to setup and utilize, but there are a few things you need to do when opting for one of these modern business phone solutions, such as:

    • Make Phone Number Arrangements – A temporary phone number is necessary for the porting process, but if you already have an existing number to port over, you must remain with your current provider until the number is ported to your new PBX provider. If you are getting a new number, it’s important to update others and let them know of the change through an email blast or similar means. While brief, all calls can be conveniently routed to cell phones during the transition period. Just remember, if you cancel your service with your previous carrier prior to porting your number, the number will no longer be yours to keep.
    • Arrange Your Dial Plan – When switching over to a hosted PBX, organizing the routing of your calls is one of the first things that must be done. In order to do so, you’ll need to define various rules for your calls, including:
      • The buttons used to activate voicemail and other features
      • The hours of operation for your desk phones
      • Setting up your directory
      • The handling of faxes
      • Sequential and simultaneous ringing
      • How off-hour calls are handled
      • Configure your emergency 911 settings

    Review Your Bill

    As you can see, setting up a hosted PBX is remarkably easy. However, after doing so, you should review the bills for the first and second month to ensure you’re receiving and utilizing all of the services you’re paying for. Depending on which company you choose as your hosted PBX provider, the first month’s bill may or may not reflect activation fees, setup fees, and number porting fees. The second month’s bill should be a typical bill without added charges for the setup process. By this point, you'll be well on your way to enjoying one of the most streamlined and hassle-free business phone systems available for small and medium-sized business owners. ...

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  • 10/25/15--22:19: Call Center Solutions
  • Call center solutions include any call center provider or kind of software that supports call centers. Call center solutions are products and services that solve the specific need for customer relationship management (CRM).

    A call center solution is often a total package like unified communications or turnkey product, such as an outsourced call center. Software that runs a complete call center system would also be considered a call center solution.

    Types of Call Center Solutions


    Inbound call center solutions help companies with incoming calls, such as with customer service and tech support. Outbound call center solutions can help businesses with market research, lead generation and customer outreach. Telemarketers use outbound call centers.

    Blended call center solutions can provide both inbound and outbound services.

    A virtual call center solution can work for businesses with no central location or several locations. Call center agents can work from home.

    Offshore call centers are outsourced companies outside of the business’ home country. Offshore call center solutions can save businesses on overhead expenses.

    Web-enabled call center solutions allow customers to call in from their computers. A web-enabled call center is usually a contact center.

    In many cases, call center solutions are actually contact centers with the ability to communicate in a wider variety than voice. See call center vs contact center.

    Call Center Software

    Software is always a part of modern call center solutions. A call center needs a server to run its phone system (such as a PBX) and software to integrate telephony and computer systems.
    Not all software is all-in-one. For example, a company wishing to integrate CRM with its call center technology requires additional software.

    Call center software can have useful features such as phone controls from the computer and screen popping a client’s profile/information.

    Many call center services come with their own, proprietary software. When a company runs its own call center or contact center there are software solutions, both proprietary and open source, for the below functions:


    Call Center Solutions

    This is a list of call center solutions providers and software. Please keep this list in alphabetical order. ...

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  • 10/25/15--23:57: Automatic Call Distributor
  • Automatic Call Distributors

    Automatic Call Distribution or ACD, is a tool commonly used in the telephony industry. ACD systems are commonly found in any office that handles a large volume of inbound calls. The primary purpose of an Automatic Call Distributor is to disperse incoming calls to contact center agents or employees with specific skills.

    The ACD system utilizes a rule based routing strategy, based on a set of instructions that dictates how inbound calls are handled and directed. These rules are often simply based on guiding a caller to any agent as fast as possible, but commonly multiple variables are added, all with the end goal of finding out why the customer is calling. Matching and routing literally thousands of calls to the correct agent is a difficult task, and is often done in concert with Interactive Voice Response and Computer Telephony systems. ACD servers can cost anywhere between a few thousand dollars to close to millions of dollars for a very large call center handling thousands of calls per day.

    Automatic Call Distributor Vendors


    • Vocalcom Automatic Call Distributor (ACD) provides a great interface for a swift and effortless experience. Customers can be routed based on Visual IVR selections, customer data, value or history, agent skills or availablility, and much more. By adopting a data-driven routing, you can increase first contact resolution by 70%, and reduce average handle time from 53 seconds – providing more satisfaction, better engagement and a faster resolution for customers. In addition, Vocalcom Vitual Hold can remove hold time by giving to customers the option to receive an agent callback when their position arrives to the front of the queue, eliminating hold time, reducing abandonment, smoothing out call spikes, and giving customers back what they value most – their time. Furthermore, Vocalcom Agent Console provides agents with the tools and information they need to excel by offering an intuitive interface that links customer context from different channels and pushes dynamic guidance to agents. Using this technology, call centers can improve agent productivity, while driving up customer satisfaction and loyalty. Reach us on Vocalcom.com

    • 3CLogic Cloud-Based Contact Center Software 3CLogic is a leading provider of cloud contact center solutions based on an innovative approach, designed to deliver modern-day contact center features to meet the challenges of a modern world. With 3CLogic's ACD functionality, you can set, manage, and adjust call priorities to automatically ensure the most urgent inquiries are always answered first.
    • ICTBroadcast Automatic Call Distributor: Is a Unified automatic call distribution software solution from ICT Innovations . Feature- unifed Auto Dialing, Custom IVR Designer ,Survey Campaign , SMS blasting & marketing , Fax blasting , Voice blasting ,AMD supported, Email marketing and appointment reminder software solution.
    • Virtual Phone Number IVR GURU providing ivr service for call center to automatic distribute call to multiple number and we louche new DND software to filter data.
    • Voicent ACD Software is designed to be configurable to the user. We offer default 'round robbin' call distributions, to the more advanced 'rule & skill based' transfers. ...

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  • 10/26/15--00:02: CTI
  • What Is CTI?

    The following is a definition for CTI from Wikipedia:

    • "Computer telephony integration (CTI) is technology that allows interactions on a telephone and a computer to be integrated or co-ordinated. As contact channels have expanded from voice to include email, web, and fax, the definition of CTI has expanded to include the integration of all customer contact channels (voice, email, web, fax, etc.) with computer systems."

    This technology incorporates analog, digital and VOIP phone platforms.

    See Also

    • Cloud-based CTI & Call Center Software by Vocalcom offers a call center software solutions with CTI that deliver all the benefits of expensive software systems without their hidden costs and long term contracts. Try Vocalcom to improve sales performance and delight customers through amazing customer service, regardless of size, industry or budget. Easy one-click integrations with Salesforce, Microsoft Dynamics, Zendesk, Desk and many other systems. No hardware, coding or downloads. Reach us on Vocalcom.com


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  • 10/26/15--00:04: Computer telephony
  • Computer Telephony Integration

    Computer Telephony is a broad term encompassing many aspects of applying computer-based intelligence to the processing of phone calls.

    From Wikipedia, computer telephony is defined as follows:

    • "Computer telephony integration (CTI) is technology that allows interactions on a telephone and a computer to be integrated or co-ordinated. As contact channels have expanded from voice to include email, web, and fax, the definition of CTI has expanded to include the integration of all customer contact channels (voice, email, web, fax, etc.) with computer systems."

    Computer Telephony Components

    • ACD - Automatic call distribution phone systems
    • Call control
    • Computer-based fax
    • Internet telephony
    • IVR - Interactive voice response
    • Predictive dialing
    • Screen Pop - Display caller information
    • TTS - Text To Speech
    • Voice broadcast - Service broadcasts recorded phone messages
    • Voice recognition
    • Voice store & forward
    • Web-enabled call-back

    Computer Telephony also includes CTI software, or API's Apps Gens and other software used to glue disparate systems together in order to achieve more intelligent handling of phone calls.


    See Also

    • 3CLogic CTI Cloud based CTI and CRM integration for ACD, Predictive Dialer and IVR eliminates the need for a PBX.

    • CTI from Vocalcom, delivers robust call center technologies and solutions designed to create more successful customer interactions while increasing call center productivity. An all-in-one call center software that deliver all the benefits of expensive software systems without their hidden costs and long term contracts. Easy one-click integrations with Salesforce, Microsoft Dynamics, Zendesk, Desk and many other systems. No hardware, coding or downloads. Reach us on Vocalcom.com


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  • 10/26/15--00:06: Call Center Technology
  • Call center technology encompasses a wide range of telecommunications hardware and software including automated phone systems capable of answering incoming phone calls and performing outbound autodialing.

    A call center is a department within an organization or a standalone company typically comprised of telephone agents (customer service reps, salesmen, etc) who either accept incoming calls or make outgoing calls. Call centers can be completely automated, processing incoming and outgoing calls using automation with no human agents involved in the process.

    Software applications typically associated with calls centers are CRM (Customer Relationship Management) programs. The following technology is typically associated with a call center phone system:



    See Also


    Vendor Information


    Call Center Simulation Models


    Call Center Applications

    • Vocalcom Call Center Software is a software that power 3,600+ companies worldwide such as McDonald's, Disney, and ITV, who are using Vocalcom cloud customer contact technology to improve sales performance, and offer fast, helpful customer service across every channel.
    • Ameyo Call Center Platform is an all-in-one communication suite for Contact Centers and Enterprises offering next-generation information and communications management capabilities including ACD, IP-PBX, CTI, IVR, Predictive dialer, Voice Logger, Unified Presence, Sales Management, Customer Care, and Reporting.
    • QueueMetrics is a powerful call-center monitoring and reporting suite for the Asterisk PBX, offering extensive statistics, QA and real-time views
    • WombatDialer is a dialer / telecasting application for the Asterisk PBX
    • Vicidial and Goautodial is a software that acts as a complete inbound/outbound call center center suite most used as a predictive dialer on telemarketing campaigns.

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  • 10/26/15--03:56: IVR
  • What Is IVR?


    IVR, or interactive voice response, is a what allows phone systems to process touch tones or voice waves during a telephone call. IVR technology is responsible for the menus people hear and respond to when they call up a company or business and hear the words: "press 1 for sales, press 2 for marketing, press 0 to speak to the operator," for example. IVR systems can be fully customized to play back dynamic audio, or pre-recorded menu options.

    IVR is not necessarily related to VOIP, however, a VOIP IVR is. Most VOIP IVR systems or software support SIP based VOIP, but Skype IVR also support non-standard based Skype service.

    Computer Telephony Component

    IVR is an automated computer telephony integration CTI system which allows providers to create complex menus which the caller can navigate by using touch-tone key-presses or via spoken commands. IVR systems can be used as a Voice portal to access remote information such as bus scheduling where the caller can select the route for which they require information, or for billing or customer service systems which allow the caller to enter information such as their account number or credit card details without the need for operator assistance.

    IVR and ACD Integration

    IVR solutions are often integrated with an ACD, which routes incoming phone calls to agent work groups. This integration can be both a front end and back operation.

    • Most typically, an ACD system can route callers to an IVR program based upon DNIS or other parameters such as time of day or day of the week.
    • A smart IVR can transfer callers back to an ACD system to route the call to the next available agent within an agent hunt group.

    One important task of an integrated IVR and ACD is to display Screen Pop information from the caller on the agent's workstation so that the agent has caller information readily available without the need to prompt the caller again.

    IVR and Voice Broadcasting

    IVR applications are typically associated with inbound calling programs. However, IVR technology can be applied to outbound calling campaigns and are most commonly used with Voice Broadcasting and touchtone responses. Examples of the application of this technology include the option to speak with an operator, opt out of a calling campaign, or taking an outbound survey.

    Graphical Design Tool for IVR Applications

    Recent IVR systems usually use high level scripting languages such as VoiceXML, an open standard for interactive voice response systems. For most users who lack technical training, developing an IVR system using scripting language, even high level language, are not feasible. The good news is there are design tools that are based on graphical user interface for the techies and none-techies alike. By using a GUI tool, a user can simply drag-and-drop components and create and deploy an IVR system in minutes. The whole design is a call flow diagram, much like a voicemail system user manual.

    See Also (Vendor Information)

    IVR Information


    • CCXML standard markup language for IVR / call control applications
    • IVR System Simulation Model - estimates resources required for an inbound calling campaign.
    • IVRS World - Blog about IVR IVR
    • Acclaim Telecom Services Inc. Speech Solutions

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  • 10/27/15--08:09: Asterisk Consultants Belgium
  • Add your entry here (Alphabetical order ):
    This page is growing large. Please don't post logos!!

    AAA(Acube)


    Professional support for office PBX systems based on asterisk.
    Expertise in Trixbox, Asterisk, FreePBX, PBX-in-a-Flash
    ViciDial
    Voice Broadcasting Server
    A2billing
    Custom application development
    IVR systems
    Billing Systems
    Remote Server administration & management
    24/7 Helpdesk support
    Asterisk Integration
    CRM integration

    25$ per hour

    email: acube.asterisk@gmail.com


    ACCRUE CONVERGENCE SOLUTION PVT. LTD.

    • Highly professional support for home and office PBX systems based on asterisk.
    • Expertise in ViciDial,Trixbox, Asterisk, FreePBX,Freeswitch, Hylafax, ATA, OpenSER, FreeRadius
    • Asterisk module development and source code customizations
    • Custom application development based on asterisk
    • IVR systems
    • Billing Systems
    • OpenSource Consulting
    • CRM Integration
    • Remote Server administration & management
    mailto:info@accrueindia.com
    http://www.accrueindia.com

    ACOServices, Louvain-la-Neuve

    Expert in professional Asterisk integration and development, ACOServices provides experienced and Dcap certified consultants.
    ACOServices offers Asterisk solutions for CRM application integration, IP phones, IVR platform, fully integrated Call Centers with SLA, tailor-made PBX and specific development.

      • Contact: Danny Larbouillat / Benoît Carpent
      • Homepage:http://www.acoservices.be
      • Telephone : +32 10 84 33 12
      • Fax : +32 10 84 33 09
      • Email:info@acoservices.be

    ADIICT, Brussels

    ADIICT offers services for small offices to large multi-site companies. Our focus is to deliver low costs solutions by using as much as possible Open-Source software.
    We are specialized in Voice over IP (VoIP), Computer Telephony Integration (CTI), Contact center frameworks / CRM, Web design, Application design and Project Management.

      • Contact: Benoit Huberty
      • Homepage:http://www.adiict.be
      • Telephone : +32 2 888 91 05
      • Email:info@adiict.be

    Alunys, Brussels

    Alunys provides Asterisk turnkey IPBX and Voice Gateway solutions. (a) Our IPBX package comes with extensive web management interface and gives you access to business grade functionalities at the tip of the mouse. (b) Our Advanced Voice Gateway package connects your legacy PABX to the Internet, and extends its features. ...

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    Add your entry here (Alphabetical order by country and company):
    This page is growing large. Please don't post logos!!


    Trixton LTD

    • Asterisk PBX professional services
    • Consulting
    • Hosted solutions
    34 Route de Malagnou
    1208 Geneva
    Switzerland

    Contact Person: Mr. Daniel Friedman

    Mobile: +41 79 868 7050
    Email:dani@3xton.com
    Web:http://www.3xton.com

    Box Internet Services

    IPBX Asterisk solutions, SIP Trunking, Hosting and Internet Solutions

    Av. Pictet-de-Rochemont 29
    1207 Geneva
    Switzerland
    Voice: +41 22 735 97 40
    Mail:mailto:info@boxis.net
    Web:http://www.boxis.net

    A Enterprise GmbH

    Migrating Voice over IP, convergent data solutions, full CTI featuring
    Nordstrasse 168
    8037 Zurich
    Telephone: +41 44 350 03 28
    ENUM: +882 9999 956900
    Website:http://shop.a-enterprise.ch



    Alliera AG

    Consulting services in automated survey and feedback systems integrating voice mobile messaging and web technologies. ...

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  • 10/27/15--19:45: Michigan VoIP
  • This is a list of VoIP providers in Michigan. Michigan VoIP companies typically support multi-line telephone systems, small gateways and hosted VoIP. Please add VoIP Providers in Michigan to the list below.

    • MyVoiceLink MyVoiceLink is a local Metro-Detroit company specializing in hosted VoIP phone systems for small and large businesses alike. With an in-house developed management portal, voice-mail to email, free conference bridging, and free phones, all in one low monthly rate. Switching is easy and you can keep your existing phone number! Take a look at http://myvoicelink.com/
    • FluentStream Technologies FluentStream Technologies is a fantastic Cloud-hosted business phone system. We have a best-in-class web portal, an industry-leading WebRTC-based FluentCloud WebPhone, and world class 24x7x365 support. Get all the benefits of the cloud with service that you'll love!
    • Jive Communications - Jive offers Michigan VoIP services business.
    • Lantelligence is an International provider of Business Communications solutions that include IP Phone Systems, Call Centers, Video and Web Conferencing services for multi-location corporations.
    • ConfCentral offers flat fee conferencing with local access number in the USA
    • ActiveServe PBX Hosting 3CX, Asterisk, Elastix, and Trixbox PBX Hosting. CAT-5 Data Center, Active NAT Assistance™, Fully Managed Cisco Network, Cloud Platform. No hardware or software to purchase or maintain. 24/7/365 Support. Do-It-Yourself or Turn-Key
    • Connect Me Voice offers a full line of services from basic voicemail to full business systems
    • Data and Voice Services - A Metro Detroit Full-Service Communications Firm, Servicing Southeast Michigan with a Complete Range of Services that include: VoIP Services, Networking, Voicemail Systems, Voice Cable Installation, DSL, Internet Connections, Sales and Installation of Business Telephone Systems and Repair of Business Telephone Systems.
    • Digivoix is saving tons of money on all your internet telephony needs, Hosted phone services start at $34.95 (Unlimited Local and Long Distance calling), SIP Trunking starting at $12.95 (Unlimited incoming, 1.6 cents outgoing (US)),

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    This page contains information about international Asterisk sound files.

    HOW TO GET YOUR NEW LANGUAGE ADDED TO THE ASTERISK DISTRIBUTION

    As of October 2009, it is possible for new languages to be added to Asterisk if you or your company is willing to have the recordings made and then contribute them under the Creative Commons license. They will then appear in the menus of different languages which can be selected at build time. Find these instructions for details and procedures: http://svn.digium.com/view/asterisk/trunk/doc/lang/language-criteria.txt?view=markup Everyone who has submitted a language below is encouraged to re-package their sound files for addition. Questions can be sent to John Todd (jtodd@digium.com) regarding language additions.

    • Use language= in a .conf file, or use the CHANNEL(language) function (1.4+) resp. the SetLanguage() application in extensions.conf


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  • 10/28/15--01:21: VoIP Recording Software
  • Many companies find it necessary to record all or some of the calls in their contact centers. This might be because of regulatory requirements such as the Security and Exchange (SEC) and Sarbanes-Oxley (SOX) regulations, requirements of the Financial Services Authority (FS) in the United Kingdom, the Markets in Financial Instruments Directive (MiFID) in Europe, or the Customer Service decree in Brazil. Many companies also call recordings to train and review their employees' performance or to ensure accurate record keeping against the possibility of a legal claim by an unsatisfied customer.

    SIP Call Recording Options

    • PCBest Network VOIP Recorder Record SIP calls into wav or mp3 files by sniffing network traffic. The software also save call info into xml files, which can be used by other applications.
    • SIPfish Voice-Recorder A call recording appliance with a built-in web interface. It can record between 15 and 300 extensions, and also allows managers to rate and leave notes on calls as they listen to them.
    • FonTel VoIP FonTel VoIP is a device for recording VoIP calls. The recorder supports up to 100 simultaneous calls in the most popular SIP protocol.

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  • 10/28/15--03:16: Call Center Software
  • Call center software is the software system that allows a company or organization to run a call center. This page lets you compare call center software providers.

    There are hundreds of different providers of call center software across the globe, and every call center software system has its pros and cons. When selecting the right call center software for your business, contact center, or call center, it's important to decide which features you want your phone system to have.

    Types of Call Center Software


    ACD helps productivity by assigning inbound agents to incoming calls. The automatic call distributor uses a set of instructions to determine who gets the call in the system. The algorithm can route calls based on agent skill or whoever has an idle phone. ACD can use caller ID or automatic number identification, but usually interactive voice response is enough to help the system determine the reason for the call.

    An automatic call distributor can also take advantage of computer telephony integration. Agents can receive relevant data on their computers along with the incoming call.

    Computer telephony integration is a broad category of software that connects telephone and computer systems. Computer telephony integration software can have both desktop and server functions. Various applications make up a system that can control phones, display call information, and route and report calls.

    Interactive voice response allows callers to route themselves to the appropriate department or use the company’s database for assistance. More sophisticated interactive voice response systems can access accounts and perform certain tasks, such as activating a credit card through a bank’s phone system. IVR involves using dial tone multi-frequency or voice commands. In the VoIP industry, a PBXauto attendant is near interchangeable with IVR. However, auto attendants are not capable of speech recognition.

    A predictive dialer calls a list of phone numbers at once. Outbound agents are then connected to the numbers that answer. A predictive dialer uses calculations to minimize the idle time of agents and the potential of losing answered calls when no agents are available.

    Contact Center Software

    For contact centers, software includes applications for chat, email, and web interaction in addition to telephony functions.

    Call Center Software Providers

    This is a list of call center software providers and developers. Please keep this list in alphabetical order.

    • Ameyo Contact Center Software is an all-in-one software based communication solution that manages end-to-end customer journeys and consistently delivers exceptional customer experiences. It is a powerful and highly flexible IP-based Call Center Software platform that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence. ...

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  • 10/28/15--08:59: CNAM
  • CNAM is an acronym which stands for Caller ID Name.

    When phone calls are made, there are usually two user-facing identifiable pieces of information: a phone number and a Caller ID Name (usually a 15-character string). CNAM can be used to display the calling party's name alongside the phone number, to help users easily identify a caller.

    There are numerous CNAM lookup services which allow you to pay a small fee to lookup the CNAM of a specified caller (by phone number).

    CNAM Lookup Services List:


    http://www.bulkcnam.com/ Cost: Only $0.005 per query for carriers or $0.009 for hobbyists! No catch, guaranteed with easy paypal integration. Sign Up for a FREE Account and we will credit you 30 FREE CNAM queries to try http://www.bulkcnam.com/.

    http://www.calleridservice.com No monthly fees or account minimums and 20 free queries to test our service when you open an account ( instant setup ). Simple HTTP API or Fast AGI that can be placed in your Asterisk dial plan. Also native support for Switchvox PBX systems. Results are never cached so you get up to the minute real-time results. Retail prices are $.006 per query and bulk pricing is available with a volume commitment of at least 25,000 queries per month. Free support and installation assistance is available.

    www.callwithus.com offers both CNAM ($0.006) and LRN ($0.0003) look ups. No minimums and monthly charges. Simple HTTP API, easy to integrate to Asterisk dial plan.

    CID(name) Professional CNAM (Caller name) delivery

    • EVERY LOOKUP IS LIVE FROM THE SS7 (direct from the carrier owning the number)
    • NO CACHING... EVER!
    • NO 3rd party data sources
    • NO monthly fees
    • NEVER pay full price for unavailable results
    • Carrier grade, multi-redundant platform
    • Simple to integrate HTTP API
    • 99.7% caller id name accuracy
    • Lightning fast query responses (under 500ms)
    • Volume pricing as low as $0.002 per query
    • Try before you buy, 100 free dips with every new account
    • You choose the output, TEXT/JSON/XML
    • Track sub-accounts
    • Easy integration with Freeswitch, Asterisk, OpenSIPS, and other open source voip platforms
    • Easy access and daily downloads to your account activity
    • Thousands of happy customers

    Get CARRIER GRADE CNAM at http://www.cidname.com


    www.cnam.info offers both CNAM and a pseudo-CNAM service at a fraction of the cost. Integration with asterisk is as easy as downloading the AGI and adding a single line to your dial plan.

    http://www.data24-7.com NEW SPECIAL PRICING; $12 per month membership fee plus 0.00247 per transaction. That's less than 1/4 penny per lookup. SIP / HTTPS support. Free trial, Real-time (never cached) data. NO contracts, NO monthly minimums, and membership gives you access to our other services such as carrier lookup, phone append, etc. This special pricing requires that you call us to verify you are planning on using the CNAM data for it's intended purpose; caller-id name for inbound phone calls. More info: http://www.data24-7.com/idspecial.php

    http://www.multitel.net/ We have multiple SS7 interconnects and are able to provide you with some of the most accurate and up to date results. Pricing is $0.004 per query for our Free tier and it goes to $0. ...

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