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  • 01/10/16--13:25: Old News
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  • 01/10/16--20:20: VoIP IVR Systems
  • VOIP IVR Systems combine VoIP technology with IVR (Interactive Voice Response) automatic call answering software.

    See Also (Vendor Information)


    The following is a list of vendors that provide interactive voice respone (IVR) phone systems and software solutions:


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    ICTBroadcast is a web based smart predictive autodialer software with multi tenant Voice , SMS & Fax broadcasting capabilities, Multilingual Support , works with multiple type of Gateways including re-known open source Asterisk, Freeswitch and Kannel , ICT Broadcast can be scaled to blast thousands of simultaneous calls using either VoIP using SIP / IAX, FOIP using T.38 / G.711 or PSTN. It is simple,multilingual support, reliable and user friendly web portal.

    ICTBroadcast play recorded message to list of telephone number and redirect intersted clients to live agents for further assistant

    ICT Broadcast platform support following type of campaigns

    Simple Voice Broadcasting
    Voice Broadcasting with Live agents support
    Interactive Voice Broadcasting / Press key type voice broadcasting
    Survey / Polls
    Inbound IVR campaigns
    Email Marketing
    Custom Designed IVR campaigns
    SMS Messaging
    Fax Blasting

    Fore more information, please visit

    ICT Broadcast Website


    ICTBroadcast Trial version availale Download


    For more information please visit ICT Innovations web site

    ICTBroadcast is developed by ICT Innovations

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  • 01/11/16--22:04: VOIP Service Providers
  • For a list of VOIP to PSTN service providers, indexed by country, please see:


    VoIP and VoIP Service Providers

    What is VoIP?

    VoIP (which stands for "voice over internet protocol" and is commonly referred to simply as an internet phone) is a highly cost effective and reliable way for businesses or even homeowners to make calls across the world or even just across town. The majority of major cable companies that offer bundled internet, television, and phone services already utilize this newer technology, but there are tons of other independent companies that specialize in providing this service to their customers at reasonable rates and with tons of extra features.

    More Than Just Computers

    When people think of VoIP, they generally think of computers due to the popularity of the numerous free communication services like FaceTime and Skype, but this is truly just one aspect of what VoIP can truly offer. It is true that VoIP technology transmits voice communication that's been converted into digital data across a packet-switched network or the internet (what this means, in essence, is that a user making phone calls over high speed internet lines rather than phone lines). With that in mind, users are not confined to only using it on a computer. VoIP technology can connect through the internet using traditional telephone equipment just like a regular line. The phone itself is connected to the internet using an adaptor that's plugged straight into a home or business's internet network. Most major services offer a softphone option as well, which allows the user to use their computer directly as a telephone service. In addition to all that, VoIP providers will generally also offer mobile or tablet apps that allow their customers to make calls on the device (assuming it's connected to Wi-Fi at the time). ...

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  • 01/11/16--22:18: VoIP Providers Canada
  • This is a list of VoIP providers in Canada. These companies typically support multi-line telephone systems, small PBX gateways and hosted VoIP. Please add VoIP Providers Canada to the list below.



    Business VoIP Providers in Canada

    • Netfone: Specializes in Cloud Hosted Business Phone Systems, Business VoIP Lines, SIP Trunks, and On-Premise Phone Systems using only premium business grade service. The company has by far the best cell phone integration with their service. Netfone provides service throughout Canada. Offer managed business ADSL internet in western Canada ensuring that voice is traveling in our private network and ensuring quality of service.
    • Zaplee LLC - Zaplee is a robust, reliable cloud phone option for small business, startups and budding entrepreneurs. Create a new account in under 10 minutes and get started creating new local, international, 800 and toll free numbers. You can forward these lines to the device of your choosing. It has 14 days free trial on membership account. It has very low price on Canada local & tollfree number.
    • CHECKBOX, VoIP Carrier, Wholesale A-Z, CALL CENTER CARRIER - We provide VoIP connection specially for call centers / marketing companies who needs High stress / CPS routes, We have USA CC, Canada CC, Australia CC, China CC, UK CC and others Direct Routes to many countries.
    • VoIPInvite: VoIPInvite is FCC licensed Wholesale VoIP/SIP termination service provider in Canada at very low rates and best quality.
    • RingOffice: Specializes in Cloud Hosted Business Phone Systems, Business VoIP Lines, SIP Trunks, and On-Premise Phone Systems using only premium business grade service. Coverage extends throughout Canada and USA. Offers a comprehensive customer portal with 24/7/365 support.
    • FFB VoIP Services | FFB Services specializes in small business VoIP solutions helping your business make a big impression. FFB Services works with you to get the right solution every time. Over 50 standard features on every line and no matter if you're 1 or 1,000 seats, you get the same quality customer service 24/7. Locally owned and operated, proudly serving all of Saskatchewan. Check us out at http://ffbservices.com/
    • AstraQom AstraQom Business Solutions include Hosted PBX, Live Answering, Computer Telephony Integrations and Business Internet. The AstraQom enterprise-grade VoIP solutions included: SIP Trunking, DID Numbers, A-Z Termination & VoIP Colocation.
    • AVOXI AVOXI Virtual Call Center Solutions - VoIP Service Provider, provide virtual call center products like SIP trunking and VoIP gateway solutions, with international toll-free numbers. Contact Number 1-800-462-8694.

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    This is a list of VOIP Service Providers who offer full service products primarily aimed at the small to medium sized business telephone market. Such companies typically support multi-line telephone systems, small PBX gateways and hosted VoIP (as an alternative to Centrex service). See also:


    Service providers operating in more then one country are listed under each country. "Operating in a country" means a provider that has billing and support staff located in the country, and offers service subject to the regulations and consumer protection laws of that country.

    Marketing is NOT ALLOWED on this page. Please describe services in neutral language and normal fonts. Don't bother listing prices--unless you really plan to return and edit them as things change. If you want to add your company, please read the Posting Guidelines for Promoting Products and Services. When you add your entry to this page, please make sure your entry is in alphabetical order in relationship to other vendors listed in the same section. Failure to follow these guidelines will result in deletion!


    Please include relevant information like SIP or IAX handoff, how outgoing CLID is set, whether a given account may originate multiple calls at once, etc.

    If you like this page, please link to it, so Google and other search engines will consider it more important.

    Users: Please feel free to REMOVE any listing that does not meet the stated goals of this page.

    Providers in other countries/continents can be found here:

    Australia


    • 1300 Numbers - Since 1995, we have been providing specialist 1300 number services and virtual business phone solutions managed in the cloud — from toll free numbers to 24/7 call management features including customised greetings and sophisticated call routing. Other services include call forwarding, voice to email, fax to email, call routing, customised greetings. ...

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  • 01/11/16--22:41: Hosted PBX
  • What is Hosted PBX?

    Unlike a traditional PBX, or Private Branch Exchange, which requires a large investment and ongoing maintenance and training, a hosted PBX is a cloud-based PBX system accessible via an IP network. Rather than being responsible for hardware, software, training, maintenance, and more, a hosted PBX provider takes care of it all. In addition to being completely managed off-site, resulting in no IT or installation costs, a hosted PBX system also provides businesses with the ability to manage their phone systems via a user-friendly control panel. For these reasons and more, hosted PBX systems are becoming increasingly popular solutions for today’s growing small to medium-sized business owners.

    Features and Benefits of Hosted PBX

    If you own a business with fewer than 300 lines, hosted PBX can provide you with a multitude of features and benefits. For starters, a hosted PBX system is much less expensive than a traditional on-site system. With hosted PBX, there is no need to buy expensive hardware and software, pay for installation, and manage the system. You simply pay a monthly fee and enjoy all of the benefits of the service.

    While less costly than standard on-site PBX systems, hosted PBX solutions are teeming with valuable features, such as on-hold music, call waiting, call routing, transfers, and more. Moreover, as the popularity of hosted PBX continues to grow, additional features like auto attendants, extension dialing, and ACD queues are being introduced.

    A hosted PBX can also be deployed immediately. In fact, most business owners are able to have their hosted PBX setup and running in under a day. Best of all, newer and more flexible hosted PBX applications are being deployed as well. Adding these applications and features can typically be done with a simple download or click of the mouse.

    The ability to add new features as they roll out is just one example of the scalability of hosted PBX. Additional lines, phones, and even an entire new department can effortlessly be added, which would be much more complex with a traditional on-site PBX.

    When you opt for a hosted PBX and outsource all the techie stuff, you will find your stress levels lowering as well. With a hosted PBX, a mountain of responsibility will be taken off your shoulders, allowing you to focus your attention on more important matters, like improving your bottom line.

    Hosted PBX Tips and Considerations

    Hosted PBX systems are incredibly easy to setup and utilize, but there are a few things you need to do when opting for one of these modern business phone solutions, such as:

    • Make Phone Number Arrangements – A temporary phone number is necessary for the porting process, but if you already have an existing number to port over, you must remain with your current provider until the number is ported to your new PBX provider. If you are getting a new number, it’s important to update others and let them know of the change through an email blast or similar means. While brief, all calls can be conveniently routed to cell phones during the transition period. Just remember, if you cancel your service with your previous carrier prior to porting your number, the number will no longer be yours to keep.
    • Arrange Your Dial Plan – When switching over to a hosted PBX, organizing the routing of your calls is one of the first things that must be done. In order to do so, you’ll need to define various rules for your calls, including:
      • The buttons used to activate voicemail and other features
      • The hours of operation for your desk phones
      • Setting up your directory
      • The handling of faxes
      • Sequential and simultaneous ringing
      • How off-hour calls are handled
      • Configure your emergency 911 settings

    Review Your Bill

    As you can see, setting up a hosted PBX is remarkably easy. However, after doing so, you should review the bills for the first and second month to ensure you’re receiving and utilizing all of the services you’re paying for. Depending on which company you choose as your hosted PBX provider, the first month’s bill may or may not reflect activation fees, setup fees, and number porting fees. The second month’s bill should be a typical bill without added charges for the setup process. By this point, you'll be well on your way to enjoying one of the most streamlined and hassle-free business phone systems available for small and medium-sized business owners. ...

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    This is a list of VOIP Service Providers who offer full service products primarily aimed at the small to medium sized business telephone market. Such companies typically support multi-line telephone systems, small PBX gateways and hosted VoIP (as an alternative to Centrex service). See also:


    Service providers operating in more then one country are listed under each country. "Operating in a country" means a provider that has billing and support staff located in the country, and offers service subject to the regulations and consumer protection laws of that country.

    Please describe services in neutral language and normal fonts. Don't bother listing prices--unless you really plan to return and edit them as things change. If you want to add your company, please read the Posting Guidelines for Promoting Products and Services. When you add your entry to this page, please make sure your entry is in order in relationship to other vendors listed in the same section. Failure to follow these guidelines will result in deletion!

    Please include relevant information like SIP or IAX handoff, how outgoing CLID is set, whether a given account may originate multiple calls at once, etc.

    If you like this page, please link to it, so Google and other search engines will consider it more important.

    Users: Please feel free to REMOVE any listing that does not meet the stated goals of this page.

    Page Contents

    Providers in other countries/continents can be found here:


    Canada


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  • 01/12/16--07:10: VOIP Phones
  • This page is for listing brief details of VoIP Phones including details, where to buy, specifications, and any other relevant VoIP Phone information. Please read the Posting Guidelines for Promoting Products and Services before adding to it.

    Hard Phones

    Standalone Ethernet Hard Phones (voice only)
    An Ethernet hard phone is a self contained IP telephone that looks just like a conventional phone but instead of a conventional phone jack, it has an Ethernet port through which it communicates directly with a VoIP server, VoIP gateway or another VoIP phone. Since a broadband hard phone communicates directly with a VoIP server, VoIP gateway or another VoIP phone it does not require any personal computer nor any software running on a personal computer to make or receive VoIP phone calls. It can be used independently, all that is required is an internet connection. While PC based software solutions are cheaper, a hard phone is the best solution for IP telephony.

    General



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  • 01/12/16--08:40: BrightPattern
  • We help call centers to raise both customer experience and agent productivity using our excellent Multi-channel Cloud Call Center Software platform, with the help of our all-star customer success management team.

    Our solution features true multi-channel functionality, non-disruptive update and HTML5 agent UI working in all major browsers.

    Our customer success team is getting perfect survey scores from customers.

    Salesforce Call Center software, integrated
    Zendesk Call Center software, integrated
    In-Mobile-App Customer Support
    Predictive Dialer
    SMS call center software



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  • 01/12/16--09:56: Phone Numbers
  • You can call the following VoIP numbers for free. From a softphone, just copy&paste the full SIP address (sip:user@domain.com).
    From a hardware SIP adapter, copy & paste the full SIP address into your speed dial web page. All of these numbers worked in July 2011.

    Dialing through PSTN


    • TheTestCall +1 253-243-3381 record/playback, dtmf tests, realtime echo, MOH, audio bridge, caller-id readback and more

    Dialing through SIP URI (all destinations listed working as of Jan 1, 2013)


    • Free 411 sip:411@ideasip.com +1-800-FREE411 US free directory assistance


    • Mouselike.org (UK) Echo and audio quality tests sip:904@mouselike.org or PSTN:+441483604781 - Allows test / connection from anywhere.

    • Telephreak sip:telephreak@voip.telephreak.org - The Telephreak's Free Voicemail/Conference system


    • UCLA sip:13108254321@ucla.edu (no G.729)

    • QXIP Music on Hold sip:9999@qxip.net (Curtesy of QUASARMUSIQ)

    • QXIP Streaming sip:9901@qxip.net (Hypemachine RSS Feeds)

    • QXIP Streaming sip:9902@qxip.net (Misc. ...

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  • 01/13/16--01:48: ICT Innovations
  • images.jpg


    ICT Innovations is a software development company having experienced and dedicated professionals with expertise in LAMP Stack and computer telephony integration (CTI). ICT Innovations has strong knowledge of Open Source communications technologies and applications such as Asterisk, Freeswitch, Drupal, Plivo,voip, Elastix and OpenSIPS/ Kamailio.

    Products

    ICTBroadcast

    ICTBroadcast is a multi-tenant unified communications telemarketing autodialer software solution that supports Voice, SMS, Email & Fax broadcasting. It is suitable for small business owners, enterprises and Internet telephony service providers. ICTBroadcast is a smart auto dialer software with advanced autodialing multilingual supported features.

    ICTDialer

    ICTDialer is a Open Source unified communications marketing software. The ICTDialer is multi-tenant and allows voice, SMS & fax broadcasting. These capabilities have been developed using the Open Source content management system Drupal and the powerful Freeswitch and ICTCore Communication Framework. ICTDialer has the operating capacity to make thousands of simultaneous calls using VoIP, FoIP or PSTN.

    ICTFAX

    ICTFAX is an Open Source (GPL v 3) multi-user, web based software solution for service providers based on Open Source Spandsp, Drupal and ICTCore Framework. ICTFAX is an email to fax , web to fax gateway, it supports G.711 faxing, PSTN faxing and T.38 origination and termination.

    ICTInvoice

    ICTInvoice is an Open Source Elastix PBX module for invoice management. It converts Elastix PBX into a multi-tenant hosted PBX platform suitable for offering hosted PBX services to small business owners and enterprises. It is Open Source GPL v 3 software and is developed and maintained by ICT Innovations. ICTInvoice enhances the capabilities of Elastix billing and empowers Elastix administrators. It allows email invoices to be automatically generated and emailed to users on monthly basis.

    Services

    Consultancy services

    ICTInnovations offer consultancy services to its clients and work with them to fully understand their exact business requirements. ICTInnovations customize, develop, migrate, integrate and provide network architecture and deployment plans to our international client base.

    Support services

    ICTInnovations provide support services for Open Source communications technologies such as Asterisk, Freeswitch, OpenSIPS, Plivo and Drupal.

    Integration and Development

    ICTInnovations offer services to allow the integration of Open Source telephony projects and components into any existing network. ICT Innovations can provide a complete business solution per each individual client's requirement. We will develop tailored API's on request to integrate Open Source VoIP projects with your existing communications infrastructure.

    Monitoring and Support services

    ICTInnovations provide 24/7 support services to monitor VoIP/Linux Servers. This ensures that any outage causes minimal service disruption. We provide immediate support for any issue arising and our professional support team is always available during our client’s business hours. ...

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  • 01/13/16--08:17: VOIP Event Calendar
  • May 2016



    March 2016



    January 2016

    • 25 -28 ITEXPO Florida - ITEXPO is the business technology event bringing together service providers, enterprises, government agencies, resellers, vendors and developers to discuss the latest innovations that are changing the marketplace.
    • 20 -22 Convergence India 2016 Expo - Convergence India expo is the most influential and relevant trade event for the ICT, broadcast and digital media industry in South Asia. The expo is a powerful platform for telecom operators, service and content providers, equipment and device manufacturers, information & network security, broadcasters, broadcast equipment, cable & satellite companies, digital media etc.

    2015 VOIP Related Events:

    December 2015


    November 2015

    • 09 – 10 OpenSIPS Summit 2015 in Austin, TX - Come and help us "Keep Austin Wierd" at our eclectic venue, The Contemporary Austin Jones Center. We'll be presenting, via presentations and workshops, all the great additions we have in OpenSIPS 2.1 - webRTC, async queries, SIP compression, fraud detection and many others. The Summit is not only about 2.1, but also about tools, platforms or engines which are OpenSIPS interconnected (like billing, interfaces and others). We'll also have presentations from companies using OpenSIPS in their production environments, giving us insight into it's real world applications.
    • 11 – 13 OpenSIPS LIVE BOOTCAMP 2015 in Austin, TX - Enjoy a rare opportunity to train with the founder of the OpenSIPS Project Bogdan-Andrei Iancu! As part of OpenSIPS week in Austin, we'll be holding a LIVE training following the conclusion of the OpenSIPS Summit on Nov 10th. If you've ever wanted to become an OpenSIPS Certified Professional, this is you're chance! You'll have the rare opportunity to train live with the founder of the OpenSIPS Project Bogdan-Andrei Iancu! It's not a secret that there is a growing demand for OpenSIPS Certified Professionals all over the world. This training is intended to offer you a 50/50 view between theoretical and practical applications of OpenSIPS. It covers advanced topics that are critical to telecom network operators in regards to security, scaling, and integration. ...

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  • 01/13/16--09:02: Asterisk AGI
  • Asterisk Gateway Interface (AGI)

    The Asterisk Gateway Interface is an interface for adding functionality to Asterisk with many different programming languages. Perl, PHP, C, Pascal, Bourne Shell - it's your choice, really.

    • AGI may control the dial plan, called in extensions.conf.
    • Async AGI Introduced in Asterisk 1.6, allows asynchronous AGI scripting.
    • EAGI gives the application the possibility to access and control the sound channel in addition to interaction with the dial plan.
    • FastAGI can be used to do the processing on a remote machine via a network connection.
    • DeadAGI gives access to a dead channel, after hangup. Deprecated since Asterisk 1.6
    Gigahz' fork of this, with online lookup if local fails

    Applications

    • AGI, DeadAGI, and EAGI: Applications to use in extensions.conf
    • FastAGI: Allows running of AGI applications on a remote machine (improves performance for Asterisk)

    Dialing out

    If the AGI application dials outward by executing Dial, the script will suspend contact with the Asterisk server until the Dial exits. If you'd like to have additional control after the Dial completes, be sure to pass the 'g' option to the Dial application. ...

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  • 01/14/16--00:57: Autodialer
  • What Is An Autodialer?

    The following definition for Autodialer appears on Wikipedia.

    • '"An autodialer is an electronic device that can automatically dial telephone numbers to communicate between any two points in the telephone, mobile phone and pager networks. Once the call has been established (through the telephone exchange) the autodialer will announce verbal messages or transmit digital data (like SMS messages) to the called party."'

    Autodialing Techniques

    Autodialing can take on many forms including connecting calls to agents versus simply playing a recorded message. The following Auto Dialer Types are available from companies such as 3CLogic and Database Systems Corp.:

    • Voice Broadcasting delivers a pre-recorded message to live answers and answering machines. If another call status is detected (busy, etc.), the phone systems can reschedule the call for a later time. Simple messages can be delivered or the call recipient can be presented with an IVR script that accepts touch phone responses.

    • Preview Dialer allows a phone agents to view the call information prior to the call being placed. The agent can decide not to initiate the call.

    • Progressive Dialer passes the call information to the agent at the same time the number is being dialed by the phone dialer. The agent usually has a few seconds to view the call information, but cannot stop the call process. Often referred to as Forced Preview Dialing.

    • Predictive Dialer is more sophisticated because the phone dialer automatically calls several numbers and only passes a call to an agent when a person has been contacted. This eliminates busy signals, answering machines, etc.

    • Smart Predictive Dialer places calls, plays recorded messages and prompts, and passes the calls to agents only when the called individual requests a contact. "

    Autodialing Equipment

    Autodialers are usually desktop computers equiped with either special telephony voice boards or off-the-shelf voice modems. Traditionally, voice modems lack many of the features telephony boards offer. For example, call progress detection, call transfer, etc. However, with the ever improvement in today's computer speed, many of the telephony board features are implemented in software, which drastically reduces the cost and improves flexibility. Examples of such equipment are 3CLogic's Autodialer and Voicent BroadcastByPhone Autodialers, which offer all features offered by telephony board based autodialer systems and many more.

    Another advantage of using a voice modem based system is that it can turn a laptop computer to an autodialing system. There are good quality USB based voice modems, such as those from Creative Lab and Zoom.


    See Also


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    Business VoIP Providers - Compare and Choose a Business VoIP Provider


    Quality business VoIP providers today offer a wide variety of feature packages, services and prices. Selecting the ideal provider and service options will depend on your type and size of business, features needed and projected volume of usage. Even when working with top-tier providers, your basic monthly service charges per line may begin at rates as low as $20. Before choosing your VoIP provider, it is essential to first determine your company's precise telecommunications needs to enable timely and cost-efficient initiation of your service. By consulting your chosen Voice over IP service team and seeking their expert advice in advance, you can be prepared to take the following steps to facilitate the smooth, productive startup of your services:

    • Evaluate Your Internet Connection. - Determine the strength and capacity of your Internet connection and bandwidth. You need to ensure that your system has adequate speed to best accommodate your new VoIP installation for top quality service.
    • Assess Your Company Budget and Needs. - With knowledge of your company's current budget and VoIP needs, you can more easily select the service provider and feature options that meet your requirements.
    • Determine Your Equipment Needs. - Evaluate your current and near future VoIP equipment needs. Phones can be purchased from around $50 to $500 or more. Once you decide which feature options are immediate requirements and which ones can be added later as needed, you are ready to choose your service provider.
    • Compare VoIP Providers. - By comparing VoIP company service options, advanced features and equipment along with user and industry reviews, you can best make a wise decision, selecting the ideal VoIP provider for your enterprise.

    Important Information to Request from Any Potential VoIP Provider

    Before signing a service contract with any business VoIP provider, be sure to request basic service information and practices in writing. You need to be certain of such details as startup costs and monthly fees, any limitations and costs on portable phone numbers and exactly which features are included in the service package you select. You also need to know if international calling is included, charges for adding extra features and the extent of customer care and technical services provided. Also important are such issues as whether your provider offers a money back guarantee and if there are any cancellation fees. It is also helpful to determine prior to signing up for VoIP services if there are any hidden fees assessed by your chosen provider.

    Take Full Control and Advantage of Your VoIP System

    Once your new business VoIP system and service are in place, you and your staff members will have full-control capabilities for use of your business communications system. Your service provider will ensure connection with your online portal for customizing your telecomm options. These modern digital portals are user-friendly, enabling feature changes and additions to be made for immediate availability. You and your staff can make decisions and changes in real-time that work for you right in the moment.

    You can manage your call settings remotely, directing calls to voicemail or having them transferred to another number or extension. You can also make exceptions to any chosen setting in your phone system. For example, if you are expecting an important business call and want to take that call, but hold all other calls for a few hours, you can set your phone to direct only the designated call to ring on your extension. This system allows and encourages you to take complete control of your telecommunications systems and settings so that the service works for your best interests and immediate needs at all times.

    Major Business Benefits and Advantages of Installing VoIP

    With an excellent quality VoIP system installed and running well in your company offices to provide remote access for you and your employees, you can work much more efficiently, achieving more in less time. You will enjoy the many benefits of knowing that you can leave the responsibility of your advanced office telecommunications system operations to your VoIP provider while you handle other important business matters. Other major benefits and advantages of your new business VoIP system enable you to accomplish the following:

    • Schedule Your Own Business Hours. ...

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  • 01/14/16--03:39: Predictive dialer
  • What Is A Predictive Dialer?


    • "A predictive dialer is a computerized system that automatically dials batches of telephone numbers for connection to agents assigned to sales or other campaigns. Predictive dialers are widely used in call centers." - Wikipedia

    "Definitions of Predictive dialer on the Web:

    • A predictive dialer is an outbound call processing system designed to maintain a high level of utilization and cost efficiency in the contact center. The dialer automatically calls a list of telephone numbers, screens the unnecessary calls such as answering machines and busy signals, and then connects a waiting representative with the customer.

    note: above text may be copyrighted by it's respective owners)

    A VOIP Predictive Dialer, a.k.a. soft predictive dialer, is a software product capable of predictive dialing using VOIP service directly. Besides computer and internet connection, there is no equipment needed in order to use VOIP predictive dialer.


    Software Only Predictive Dialer

    New predictive dialing technology, together with faster computers and bigger broadband bandwidth, enables software only predictive dialers to work as good as or even better than hardware based dialers. Software based solution avoids expensive telephony board and associated hardware maintenance cost. It is easy to install and configure. For example, it is very easy to setup remote agent (at home agent).

    SOFTWARE ONLY PREDICTIVE DIALER

    • Incorpus TeleNetworks Incorpus TeleNetworks is a carrier providing all your VoIP needs. With higher quality routes and quality SLA and support certified with ISO Incorpus leads the industry with providing all your voip needs such as call center or dialer routes(USA flat, USA npanxx, Unlimited USA, UK, Australia and many more), DID, Tollfree, Softswitches, Website, Hosting and more. No agreement and easy payments and friendly customer portal. For more information email us at info@incorpus.in or contact us at skype :- incorpus.support

    • Vocalcom's Predictive Dialer increase contact ratios and give agents more time with live customers - Whether youre setting appointments, making sales calls, or collecting past due payments, Vocalcom's dialing software delivers productivity gains of up to 300%. Our dialer features the only no-pause dialing system in the industry, which results in significantly less hangups from your customers. Vocalcom Predictive dialer solution includes agent scripting, auto CRM-sync, one-click dialing or text messaging, advanced list prioritization, multi-line dialing, pre-recorded voice messaging, time zone protection, local caller ID, inbound call routing, call recording and more. Vocalcom Agent Console provides agents with the tools and information they need to excel by offering an intuitive interface that links customer context and pushes dynamic guidance to agents. Using this technology, call centers can improve agent productivity, while driving up agents performance. More than a dialer. More than an app. An integrated platform to contact, connect and close more deals. No contracts or infrastructure costs. Pay as you go & scale easily. Reach us on www.vocalcom.com


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  • 01/14/16--03:45: VoIP Termination
  • Please add information to this page about VoIP call termination.

    What is VoIP Termination?

    VoIP call termination is used to refer to the procedures that are used for routing telephone calls from one provider to the next provider until the call has been routed to the last telephone company and has been received by the recipient. Voice termination is another term that is used for call termination. The telephone companies are also referred to as providers or carriers.

    Called Party

    The called party is the person who has received the telephone call. The end point of the route may be on the Internet or may be at a point that was reached by routing the call through the public switched telephone network. The procedures for routing the call stop when the call has been received by the recipient. The process may seem simple to individuals who do not experience problems with making telephone calls but is not so simple to individuals who make calls that will not connect such as calls to a different country.

    Calling Party

    The calling party is the person who has initiated the call and who wants to be connected to the called party. There may be problems with the telephone calls that begin on the Internet and end at a cellular phone. The sound of the voices may seem to be amplified with echoes and have a scratchy quality. The calls that are initiated with Google Voice may never connect or could be delayed.

    VoIP

    Voice over Internet protocol (VoIP) is a term that is used to describe a call that was initiated on the Internet such as Skype calls or calls made with Google Voice. The calls that were initiated on the Internet usually end at a point that is not on the Internet. Most of the recipients of telephone calls receive the calls with a landline phone or with a cellular phone. The route may begin on the Internet but will end at a point that was reached by routing the call from the public switched telephone network (PSTN), which is the common description for call termination.

    Internet Networks

    A tier-one operator is licensed and registered to operate an Internet protocol (IP) network for Internet telephony services. Tier-one operators can handle call origination and call termination. A tier-two operator can lease services from a tier-one operator. The tier-three operators can lease services from either a tier-one or two-two operator. There are also resellers of VoIP services and wholesalers in the market. The quality of the services is not very high because of the inconsistencies in the market such as fluctuations with demand, fraud and problems with doing business on an international level.

    Call Origination

    Call origination is used to refer to telephone calls that originate from the public switched telephone network and end the route on the Internet. Call termination is considered to be the opposite of call origination because the direction of the paths are reversed. The terms are associated with the starting point of the calls, path of the route of the calls and termination point of the calls. The operators of IP telephony services can handle calls that originate or terminate on the Internet.

    Fees

    The fees for services are subject to the regulations of several countries because the routes of the calls will cross over more than one country. Those countries can use legislation to control the fees for the services. Termination rates are usually very high for the countries in the Middle East and Asia. The rates are intentional high because there are more incoming calls than outgoing calls from the countries, which is caused by the diaspora effect of a migrating population.

    VoIP Termination Providers

    Please list VoIP Termination providers here in alphabetical order.

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  • 01/14/16--03:46: VoIP Origination
  • Please add information to this page about VoIP Origination.

    What is VoIP Call Origination?


    One of the terms most often used when talking about VoIP communications is call origination, which basically has to do with how a telephone call starts and how it travels to the receiver once it does. The following will provide an in-depth look at what call origination is, how it works and what type of hardware is required.

    What is Call Origination?

    VoIP stands for "Voice Over Internet Protocol". This means that phone calls utilize a technology that allows the calls to be sent directly over internet networks, which is a much cheaper way to make calls. Call origination refers to the point where the call starts, which takes place over the PSTN telephone network and transferred to their destination through the internet. It's important to note that a phone call through VoIP starts between the initiation point and the destination point, which are referred to as the originator and terminator respectively. There are typically different types of call origination depending on the services provided by the ITSP involved. The only way for call origination to work is if the VoIP originator has a call termination arrangement with a VoIP terminator.

    Required Hardware

    The best aspect of VoIP services is that there are hardly any noteworthy hardware requirements. All that is necessary is a gateway, which essentially transfers phone calls from the internet and onto PSTN lines. Since a gateway must interact with both the internet and standard PSTN lines, there are two interfaces necessary for a gateway, including a telephony interface that takes digital and analog lines and an Ethernet interface as a connection between the gateway and the internet. It's important to understand that a digital line can support a large amount of calls at one time, which can range anywhere from 20 to 30 depending on the type of line that is chosen. In comparison to a digital line, an analog line can only support one phone call at a time.

    How Call Origination Works

    Call origination is a fairly simple process that is a bit more complicated to explain. In essence, the gatekeeper mentioned previously will receive the calls and requests from the dialer. When a user makes a connection to the dialer, the gatekeeper will ask a Radius server to check if the user has input the correct password and username. The Radius server will then answer the gatekeeper with a yes or a no. If a yes answer is received from the Radius server, the user the has the ability to make a phone call from the origination point. Once the number has been placed, the gatekeeper once again receives a request for the phone call to be made. It is at this point where the gatekeeper will interact with the Radius server again to see if the user in question has enough money to make the phone call. The Radius server will then connect to the billing server to ascertain how much money has been provided by the user for this specific call, in order to nail down how long the call can last before being cut off.

    The billing server will then take a look at the location at which the call is originating from in order to measure the current rate of pay, which all depends on whether the call is being made in off peak or peak hours. Once this has been determined, the relevant information will then be sent back to the Radius server. Once the Radius server has received this information, it will be sent back to the gatekeeper. The user is then provided with the IP address for the gateway at the destination to which the call is being placed. This gateway will send the call to the final destination. If no other issue arises during this time, the call can take place and the two users can talk for however long the duration of the call is. If the call takes place once the maximum time allotment has been reached for the call, it will be disconnected and more money will need to be provided in order to make another call and continue the conversation. When the call has come to a conclusion, whether by the callers themselves or because they were disconnected, the initial user will have the total price of the call deducted from their payment source by the billing server.

    Types of VoIP services

    There are two basic types of VoIP services, including PC to phone and phone to phone. The provider for the PC to phone service will place a dialer on the internet that the user of the service can download and install. This dialer allows for an account to be created with any type of payment source that is allowed by the service provider. Once this is done, the user can make and receive calls. ...

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