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VOIP Event Calendar

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May 2016



March 2016



Feb 2016

  • 11 - 12 Phoenix, AZ SIP Training Course. Hands on SIP training with the trusted experts from TrainingCity. Join us in Phoenix & Learn SIP with hands on labs and expert instructors! Hands On SIP Training. For more information, Email TrainingCity.



January 2016

  • 25 -28 ITEXPO Florida - ITEXPO is the business technology event bringing together service providers, enterprises, government agencies, resellers, vendors and developers to discuss the latest innovations that are changing the marketplace.
  • 20 -22 Convergence India 2016 Expo - Convergence India expo is the most influential and relevant trade event for the ICT, broadcast and digital media industry in South Asia. The expo is a powerful platform for telecom operators, service and content providers, equipment and device manufacturers, information & network security, broadcasters, broadcast equipment, cable & satellite companies, digital media etc.

2015 VOIP Related Events:

December 2015


November 2015

  • 09 – 10 OpenSIPS Summit 2015 in Austin, TX - Come and help us "Keep Austin Wierd" at our eclectic venue, The Contemporary Austin Jones Center. We'll be presenting, via presentations and workshops, all the great additions we have in OpenSIPS 2.1 - webRTC, async queries, SIP compression, fraud detection and many others. ...

VOIP Service Providers Business Europe

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This is a list of VOIP Service Providers who offer full service products primarily aimed at the small to medium sized business telephone market. Such companies typically support multi-line telephone systems, small PBX gateways and hosted VoIP (as an alternative to Centrex service). See also:


Service providers operating in more then one country are listed under each country. "Operating in a country" means a provider that has billing and support staff located in the country, and offers service subject to the regulations and consumer protection laws of that country.

Please describe services in neutral language and normal fonts. Don't bother listing prices--unless you really plan to return and edit them as things change. If you want to add your company, please read the Posting Guidelines for Promoting Products and Services. When you add your entry to this page, please make sure your entry is in alphabetical order in relationship to other vendors listed in the same section. Failure to follow these guidelines will result in deletion!


Please include relevant information like SIP or IAX handoff, how outgoing CLID is set, whether a given account may originate multiple calls at once, etc.

Users: Please feel free to REMOVE any listing that does not meet the stated goals of this page. ...

SIP Trunk Providers UK

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This page is a list of SIP trunk providers in the UK (United Kingdom) including England and Scotland. Please keep this list in alphabetical order. UK SIP providers looking to add their services can do so in the list below.
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  • ALTOTELECOMCall Center VoIP provider - AltoTelecom is VoIP company that provides SIP Trunking services for Call Centers, hotels, small and large business using a PBX or an Asterisk based predictive dialer such as Vicidial or Goautodial for telemarketing sales, wholesale rates to USA, Canada and UK www.altotelecom.com CHAT Support Available

1comms VoIP provider for UK Businesses. Sip trunk services, UK DDI's and Asterisk Support for business users and resellers. White label & fully itemised per second billing.

1Pipe Telecom | OnePipe is a licensed carrier providing Hosted PBX and SIP Trunking in over 60 countries. We have regional network facilities on five continents connected across our private network.
  • Actual licensed operator
  • Branded customer portals
  • Multiple geographic locations on one Hosted PBX
  • Coverage in over 60 countries
  • Unlimited inbound on each channel
  • Great for inbound call centers
  • Call Center and Dialer options available

2 - Tel2 - Feature-rich VoIP provider with FREE signup and UK DIDs. Offer a host of services including call recording, web and video conferencing and collaboration services, faxmail (+ T.38 passthru), locate me, Smartphone and Desktop Apps and more. We offer all UK landline and tollfree numbers. Suitable for all users from residential, business through to large call centres. Wholesale and reseller programs and a white label 'Telco in the Cloud' product available. Lowest Rates. Save with calling bundle rates of 0.6p for landlines, 2p for Mobiles. 40+ countries at 1p/min. Build your own Telco in the cloud under your own branding and set your own rates and create your own calling plans and bundles using our fully automated web portals.

Aloha Connect Part of the Aloha Telecommunications Group, a UK National operator. Aloha Connect provides a simple platform to provision a prepaid Free SIP trunk with options to purchase DIDs (numbers) from over 50 countries. Aloha focuses purely on the quality side of the market (especially in regards to international calling). UK and Mobile calls are some of the cheapest rates on the market.

ALTOTELECOMVoIP provider for business and Call Centers - AltoTelecom is VoIP company that provides SIP Trunking services for Call Centers, hotels, small and large business using a PBX or an Asterisk based predictive dialer such as Vicidial or Goautodial for telemarketing sales, rates under 1 cent per minute to USA, Canada and UK www.altotelecom.com

  • AVOXI is a Sip Trunk Provider. AVOXI virtual call center solutions provide virtual call center products like SIP trunking and VoIP gateway solutions, with international toll-free numbers.

New Software Releases

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This page is to inform on various VoIP related software releases.

Your contributions are welcome, but please read the How to add information to this wiki page and the Posting Guidelinesbefore you post.

January 2016

Virtual Call Center

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A virtual Call Center, as defined by SearchCRM, is a contact center in which the organizations representatives are geographically dispersed, rather than being situated in a central location, such as a building operated by the organization.

Virtual call center employees may be situated in groups in a number of smaller centers, but most often they work from their own homes. This is an attractive arrangement for many employees: the hours are often flexible, there is no dress code and no commute. For the organization, the virtual call center model saves housing and equipment costs and can lead to lower employee turnover rates, which tend to be extremely high for physical call centers.

Virtual Call Center Technology Providers (listed alphabetically)

3CLogic

3CLogic offers a full suite of cloud based inbound and outbound customer interaction channels such as voice, chat and social media which integrate with our clients' existing CRM software such as Salesforce.com and Microsoft Dynamics. This integration provides businesses with a 360 degree view of all customer interactions regardless of the channel chosen by their customers.

Furthermore, 3CLogic's unique Virtual Telephony Application Grid (V-TAG) leverages VoIP and Web 2.0 technology to eliminate the complexity of integrating Contact Centers with CRM software. All capabilities can be made fully operational in a matter of hours while moves, adds and changes take only minutes using 3CLogic's wed-based management console.

With 3CLogic's cloud based Contact Center, companies have more accurate and timely information about their prospect or customer and they can more efficiently respond to communications, ensure customer satisfaction with better service, and drive toward a larger lifetime value of each account, customer or client.

Products

Inbound Contact Center
Outbound Contact Center
Common Features

Collab9 Reviews

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Collab9 offers business VoIP phone services for commercial businesses and the public sector. Business owners will benefit from a range of feature-rich plans for their communications services. Contemporary communications tools will add a layer of efficiency to the business environment that will allow for cost-effective, budget-friendly communications to address any business’ needs with a cloud-based solution.

Flexibility and Power

VoIP communications solutions are ideal for a workforce that is on the move and relying on mobile devices rather than the confines of an office. The flexibility that VoIP offers will allow employees to be more productive any time of the day. Collab9’s VOIP communications tools are protected by a secure internet connection, and it is a system that is easy to maintain. Collab9 brings the power of Cisco’s Unified Communications for optimum connectivity and access to communication platforms such as Jabber along with emailed voicemail transcripts.

Modern, Simplistic Administration

Maintaining on-site equipment and networks takes time, money and dedicated personnel. Collab9’s VoIP communication solutions make administration simple. With level two and three support, assistance is easily available from Collab9’s technicians, and the Cisco Call Manager software will always be updated and ready for use.

Secure Communications

VOIP cloud-based communications are secure, and Collab9 communication tools are based in tier 3+ data centers. The design meets or exceeds the federal government NIST 8300 guidelines with exacting security standards. The infrastructure includes automatic failover and redundancy by way of geographically distributed data centers. Downtime is a thing of the past, as a secure VOIP system is reliable and comprehensively covers modern communication needs.

Four Feature-Rich Plans

Collab9 offers four plans to meet the needs of commercial business customers. The plans offer a wide range of features and pricing to appeal to a variety of users and needs. Standard enterprise features include multi-customer architecture, local or centralized PSTN access, local and long-distance calling, number porting, toll-free and DID services, legacy PBX integration, 24x7 support, 99.9% availability Service Level Agreement, a self-service portal and system upgrades.

Essential Bronze Plan

The Essential Bronze plan includes local and long-distance calling, IM and Presence Service with Jabber desktop and mobile app, Tier 2 support and caller ID. For each user, the cost is $17.25 per month or $7.25 per month if local and long-distance calling is not required. Phones that are supported include analog, conference phones, Cisco SIP Phone 3905 and Cisco IP Phone 6901.

Basic Silver Plan

Collab9’s Basic Silver plan includes local and long-distance calling, IM and Presence Service with Jabber desktop and mobile app, audio and video conferencing, Ad Hoc + Meet Me conferencing, Unified Messaging/Exchange and Office 365 integration, extension mobility, Tier 2 support and caller ID. Voicemail can be added for $2.70 per month. For each user, the cost is $19.10 per month or $9.10 per month if local and long-distance calling is not required. Phones that are supported include Cisco IP Phone 6911, 6921, 7811 and 7821.

Foundation Gold Plan

The Foundation Gold plan includes local and long-distance calling, IM and Presence Service with Jabber desktop and mobile app, audio and video conferencing, Ad Hoc + Meet Me conferencing, person-to-person HD video calling, Unified Messaging/Exchange and Office 365 integration, Lync integration with Google Apps integration available as an add-on, extension mobility, Tier 2 support and caller ID. All Cisco IP phones are supported with the Gold plan. Voicemail can be added for $2.70 per month. For each user, the cost is $21.30 per month or $11.30 per month if local and long-distance calling is not required. All Cisco IP phones are supported by this plan.

Standard Platinum Plan

As the most comprehensive plan, Collab9’s Standard Platinum plan includes local and long-distance calling, Voicemail, IM and Presence Service with Jabber desktop and mobile app, audio and video conferencing, Ad Hoc + Meet Me conferencing, person-to-person HD video calls, Unified Messaging/Exchange and Office 365 integration, Lync integration with Google Apps integration available as an add-on, extension mobility, Tier 2 support and caller ID. All Cisco IP phones are supported by the Platinum plan. For each user, the cost is $24.50 per month or $14.50 per month if local and long-distance calling is not required. ...

VoIP Wholesale

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Wholesale VoIP Market:


There is no doubt today that VoIP is taking over the telecom market, and every month increases penetration into services and industries. Competitive carriers are looking at the numerous ways to make money from this exploding technology, but there's a lingering question as to whether it is profitable to deliver VoIP in a wholesale model? Their customers, typically Service Providers, are looking for their ‘competitive advantage' into this ‘lowest price' race, leveraging within three key alternatives for packet telephony : “build” , “buy” or “rent”. Business aspect, there’s no need to invest tens of millions of dollars in wholesale VoIP to join in. Many Telecom Companies have done the work for you. They offer a complete, turnkey VoIP business service and equipment. Now you can start wholesale VoIP business with virtually no investment and yet reap great dividends.

Wholesale VoIP Resellers:


In today’s world, Service providers seeking to deliver VoIP to as wide a customer base as possible may find that becoming a wholesale VoIP reseller is the way to go. Wholesale VoIP may be sold to both other service providers and to enterprises or residential customers.

Reselling IP telephony as a wholesale VoIP company is becoming an increasingly popular business model. For many companies, becoming a wholesale VoIP provider hits the sweet spot between profit and market control. Any firm with a well-established customer base is a good candidate for reselling wholesale VoIP.
Becoming a wholesale VoIP reseller is not a decision that should be taken lightly. It does, however, offer the potential of being very lucrative if done right.

Wholesale Consumer Demand:


An important characteristic of the industry is the complex segmentation of consumer demand and rapid change in the characteristics that are being demanded, both at the end customer and in the intermediate ones (wholesale customers).
Demand coming from ‘packed customers'? will be significantly different of the conventional telecommunications one, were telephony was the unique service to provide and differentiation was based on tariff-distance paradigm, being today's service offerings closer to data applications rather than telephony. Voice communication (and not old POT telephony) becomes the common feature into several communications applications and devices, but not the unique one.
Messaging, conference, collaboration, web contact centres, etc … requires a common communication format between parties, which is voice, implemented through VoIP technologies. Heterogeneous and rapidly changing customer demands and products are important dynamic influences on the evolving structure of the telecom industry, resulting into a new value-chain.
Telecommunication markets evolution will be driven by ‘packed customers' demand rather than networks, technology or finance, changing many decades rules into this industry.

Finance in Telecommunication Industry:

Finance institutions had been influencing Telecomm Industry since the beginning, due the business itself was characterized by huge investments, big market shares and bigger capitalization, influencing in many cases top management, who addressed their strategy towards ‘stock' opportunities rather long term and solid business models. WorldCom crash has been an example of this ‘financial market' pressure and wrong business management.
Today, the networks has been deployed. New scenario in Telecoms enable new players to deploy services over broadband without proprietary network and this new generation business will not be anymore capital intensive, let's say these will be innovation intensive.

U.S. VoIP Market:

The US market for VoIP advanced dramatically in 2006-2007, adding 3.8 million VoIP households in 2006, reports In-Stat: As a result, wholesale VoIP revenues grows quickly, as MSOs, Skype, and a myriad of new entrants most lacking network facilities enter the market and drive demand for telephony features and applications, the high-tech market research firm says.
As retail VoIP expands, wholesale VoIP will accelerate quickly, says Bryan Van Dussen, In-Stat analyst. The largest segment remains international VoIP, but we expect the market for local services to surge from 12% of all revenues to 27% by 2010.
Recent research by In-Stat found the following:

  • Consumer VoIP adoption will drive wholesale VoIP revenues to $3.8 billion by 2010 from $1.1 billion in 2006.
  • In-Stat finds small businesses are driving the growth of hosted services in the U.S. Hosted VoIP seats in the U.S. ...

DID Service Providers

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A Direct Inward Dialing service provider delivers a telephone number over VoIP protocol including SIP, IAX2 or h323. This DID Phone Number will receive calls using a sip soft phone, hard phone, or an IP PBX. The charges are charged per month, and per min, and per channel based. You do not require a hardware card in case you have a DID service provider to receive call, ie a PRI Card or a Analog Card. The call travels to you all the way over the Internet

SMS enabled DID Providers

  • DIDWW - the source for wholesale International DIDs and Toll Free Virtual Numbers. We provide SMS enabled DIDs in Canada, Israel, Russia, UK, Ukraine and growing.
  • MultiTEL is providing retail and wholesale Worldwide DIDs - over 90 countries. Pick your own SMS enabled DIDs from over 40 countries. (US, UK, CA, Germany, etc). Free access to JSON and SOAP API provided along with programming samples. No contracts, pay per month, instant activation. SMS forwarded via e-mail , URL or as SMS/Text message. All calls are forwarded to SIP, PSTN or to our free Hosted PBX. Coverage and numbers always available in stock from more than 90 countries.
  • HotTelecom.biz provides retail and wholesale DID's of 100+ countries. No contracts and monthly fees. Instant activation. The following countries are in the DID SMS numbers' list: Australia, Austria, Armenia, Belarus, Canada, Chile, Costa Rica, Croatia, Czech Republic, Estonia, Finland, France, Georgia, Germany, Guatemala, Honduras, Hong Kong, Hungary, Israel, Indonesia, Ireland, Latvia, Lithuania, Malaysia, Mexico, Netherlands, Pakistan, Poland, Portugal, Russia, Rwanda, Slovakia, South Korea, Spain, Sweden, Switzerland, Ukraine, USA, United Kingdom and Uzbekistan.

DID Providers by country

Algeria

  • CarryMyNumber.comAlgeria DID /Virtual Phone Numbers at _wholesale rate@$ 4/month with free PBX with the Free forwarding to SIP, Softswitches ,Trixbox ,Asterisk or VOIP. Phone Numbers from over 70 countries available. Free PBX . Unlimited Channel numbers for call centers /Calling Card Providers__. Largest FootPrint worldwide. No Per Minute charges.
  • BuyDDINumbers.com Provides Cheapest Algeria DID /Virtual Phone Numbers/DDI Numbers @_€ 6.95/month including free PBX. with the Free forwarding to Skype ,Gtalk , iTalkWorld, Trixbox ,Asterisk or VOIP. Phone Numbers all over the world are available. Free PBX __. Toll Free Number Available without Monthly commitments.
  • BuyDIDNumber We Provide Algeria Virtual Phone Numbers@ $ 7.99 / Month NO SETUP FEE , UNLIMITED CHANNELS available with the Free forwarding to Skype ,Gtalk , Trixbox ,Asterisk , voipbuster , iTalkWorld ,any Betamax Delmont Voip or any other ITSP . Phone Numbers all over the world are available. Free PBX . Toll Free Number Available without Monthly commitments.
  • iTalkWorld.com Currently only national Algerian numbers. Also 70 other countries available. Free forwarding to our PC & Mobile apps , Our PC and Mobile Apps also work in Countries where voip is Blocked . ...

Switch.co Reviews

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Switch Communications Reviews

As cloud-based communication steadily becomes more prominent among businesses, investors are funding the development of economic and versatile systems that are changing the standard for voice communication. One notable VoIP system that is capitalizing on this trend is Switch Communications, also known as Switch.co, a system that grants the employees of businesses the means to communicate across several devices and provides a trial for potential users. Headed by the reputable Craig Walker, who spearheaded the creation of Google Voice and other notable communication services, Switch.co can be set up between your smartphone, tablet, and desktop. The system can also be used with Android, iOS, Windows, Chromebook, and Linux.

Available at $15 a month per user, Switch.co manages to be cost effective and ambitious by using its own voice engine and data center to provide high quality and expedient communication with unlimited calls and texts for its users. These frameworks, in addition to Switch’s expansion as a system, were made possible by investors such as SoftBank, Felicis Ventures, Google Ventures, and other firms and companies that raised millions in order to facilitate the establishment and growth of Switch as a system.

Striving to be as versatile as possible for businesses, Switch finalized its integration with Microsoft Office 365 back in October 2015. Through Switch, users can expect to have their Outlook contacts immediately synced through an interface that provides easy customization tools for companies. These tools can be used to set up an entire company directory with users, chat options, departments, and even a virtual receptionist. This convenience also extends to your Google contacts, which is no surprise to those that are already are of Switch’s deep integration with Google Apps.

After establishing Switch.co, Walker was intent on creating a powerful, voice-based substitute to Gmail, Google docs, and other Google services. As a result, Switch has many functions that are of great convenience to its users. Documents shared between your contacts are visible to you at any time. An ongoing call can be seamlessly transferred to another device. A user can even integrate their profile with their social media accounts, a feature likely made for those who work in a pertinent field for it.

In order to include businesses that cannot divorce themselves from their traditional desk phones, Switch partnered with the VoIP phone manufacturer Obihai for a line of phones that were produced with the intent of being easy to install and highly available.

Anyone looking into the history of Switch Communications will have no difficulty being impressed by company’s track record. Founder Craig Walker, among others, helped establish a VoIP company prior to Switch Communications called Dialpad. Yahoo would go on to acquire Dialpad, and with it Yahoo established Yahoo Voice. It should also be mentioned that before Switch.co, Switch Communications developed a myriad of quality products and services such as Jotly, NoshList, Nosh, and UberConference.

Beyond being a substitute for the cloud-based services established by Google, Switch.co is also targeted towards businesses that are still using traditional phone services with extensions. As cloud apps and services are expanding and seeing more use by the everyman, the demand for a more sophisticated, economic, and versatile phone service alternative is inherently apparent. It also pays to state that this demand is not exclusive to the U.S. market.

Switch’s growth has been expedited, partially due to users that are comfortable with the other services that were developed by Switch Communications. The transition to a cloud-based system has been particularly easy for Nicholas Gardner, the Sr. Director of Internal Systems for Weather. Being a satisfied user of UberConference, Gardner used the trial and is currently in the process of updating the internal employee systems of his company to Switch.

With Switch currently in a stage of newfound availability, it has been intimated that other businesses will follow Gardner as cloud-based systems become the new standard for voice communication.

See also

VOIP Service Providers Business

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Business VoIP Providers - Compare and Choose a Business VoIP Provider

Quality business VoIP providers today offer a wide variety of feature packages, services and prices. Selecting the ideal provider and service options will depend on your type and size of business, features needed and projected volume of usage. Even when working with top-tier providers, your basic monthly service charges per line may begin at rates as low as $20. Before choosing your VoIP provider, it is essential to first determine your company's precise telecommunications needs to enable timely and cost-efficient initiation of your service. By consulting your chosen Voice over IP service team and seeking their expert advice in advance, you can be prepared to take the following steps to facilitate the smooth, productive startup of your services:

  • Evaluate Your Internet Connection. - Determine the strength and capacity of your Internet connection and bandwidth. You need to ensure that your system has adequate speed to best accommodate your new VoIP installation for top quality service.
  • Assess Your Company Budget and Needs. - With knowledge of your company's current budget and VoIP needs, you can more easily select the service provider and feature options that meet your requirements.
  • Determine Your Equipment Needs. - Evaluate your current and near future VoIP equipment needs. Phones can be purchased from around $50 to $500 or more. Once you decide which feature options are immediate requirements and which ones can be added later as needed, you are ready to choose your service provider.
  • Compare VoIP Providers. - By comparing VoIP company service options, advanced features and equipment along with user and industry reviews, you can best make a wise decision, selecting the ideal VoIP provider for your enterprise.

Important Information to Request from Any Potential VoIP Provider

Before signing a service contract with any business VoIP provider, be sure to request basic service information and practices in writing. You need to be certain of such details as startup costs and monthly fees, any limitations and costs on portable phone numbers and exactly which features are included in the service package you select. You also need to know if international calling is included, charges for adding extra features and the extent of customer care and technical services provided. Also important are such issues as whether your provider offers a money back guarantee and if there are any cancellation fees. It is also helpful to determine prior to signing up for VoIP services if there are any hidden fees assessed by your chosen provider.

Take Full Control and Advantage of Your VoIP System

Once your new business VoIP system and service are in place, you and your staff members will have full-control capabilities for use of your business communications system. Your service provider will ensure connection with your online portal for customizing your telecomm options. These modern digital portals are user-friendly, enabling feature changes and additions to be made for immediate availability. You and your staff can make decisions and changes in real-time that work for you right in the moment.

You can manage your call settings remotely, directing calls to voicemail or having them transferred to another number or extension. You can also make exceptions to any chosen setting in your phone system. For example, if you are expecting an important business call and want to take that call, but hold all other calls for a few hours, you can set your phone to direct only the designated call to ring on your extension. This system allows and encourages you to take complete control of your telecommunications systems and settings so that the service works for your best interests and immediate needs at all times.

Major Business Benefits and Advantages of Installing VoIP

With an excellent quality VoIP system installed and running well in your company offices to provide remote access for you and your employees, you can work much more efficiently, achieving more in less time. You will enjoy the many benefits of knowing that you can leave the responsibility of your advanced office telecommunications system operations to your VoIP provider while you handle other important business matters. Other major benefits and advantages of your new business VoIP system enable you to accomplish the following:

  • Schedule Your Own Business Hours. ...

VoIPstudio Reviews

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Several businesses around the world are converting their communication procedures as most adapt to processes such as voice communications and multimedia sessions over Internet Protocol (IP) networks. VoIP Studio is one such company that has its focus into providing cloud hosted PBX plans to businesses around the world.

This voice over IP provider offers several communication alternatives as it uses the internet to ensure high quality reception of calls among other numerous services. VoIP Studio has an interface that conveys a laid back and friendly feel with proficiency and competence assured. The company has a convenient structured price plan and is more cost effective as compared to other market price range. Business owners are able to choose freely on a wide range of plans according to their business needs.

Features

VoIPStudio has classic features that a company providing VoIP and cloud hosted PBX is equipped with. The company offers its users excellent experience with features such as auto-attendant, call waiting and music on hold call. Users that choose VoIPStudio have access to the transferring and voicemail features that let them effortlessly direct clients and customers to the right places. The company’s web portal has its own interface and works simultaneously with the phone connection.

VoIP Studio can also provide a free softphone for computers, conference calling and a directory of contacts, which is accessible with no hustle. There are options available for incoming numbers and virtual numbers provided. A few UK numbers are provided (e.g. 0845) free of charge. In business that there is a receptionist present at their premises (as opposed to auto attendant, though this can be used in conjunction with a real person if you experience high call volumes), a console can be provided which allows the receptionist to redirect calls quickly. The console acts as a central hub and is brilliant for businesses looking to provide that real life personal touch.

VoIP Packages/Plans

VoIP Studio offers three main plans which include: the Pay As You Go plan, the Unlimited Domestic and the Unlimited International. These plans have their own pros and cons depending on of course the company’s or individual’s varying communication needs.

The Pay As You Go plan is the cheapest and is noticeably the lightest on features. You still get free inbound calls, but you don’t have the option to make outbound calls for free, whereas with the Unlimited Domestic you are allowed free outbound calls to one country that you may choose. The Unlimited International plan gives you free outbound calls to all the countries listed. Both the Unlimited packages allow an inclusive geographical number for each user too.

Pricing

All plans come with the offer of a 30-day free trial, presenting the option to test run the software, get familiar with VoIP instead of your previous system and get to grips with the interface. The prices are all per user, per month. So for example, Pay As You

Go would be £3.99 per month, per person using it.

Name of Plan Monthly Rate Free In / Outbound calls? 24/7 Support?
Pay As You Grow $ 4.99 Yes – inbound Yes
Unlimited Domestic $ 19.99 Yes - both Yes
Unlimited International $ 39.99 Yes - both Yes

Ease of Setup

VoIP Studio set up is simple and saves on time tremendously. Each system is slightly different and its speed depends on the company’s Internet connection and pre-existing hardware. However if one experiences continuous hiccups, a compatible hardware can be purchased through VoIP Studio which resolves any complications. VoIP Studio is compatible with Salesforce, Sage, Avaya and a variety of other CMS and CRM systems. The wizards and clear icons should take you through set up without any hesitations and you can get started right away!

Customer Support

In cases that users experience difficulty they can live chat to a support engineer. Remember the 30-day free trial means that the user should be able to manage the comprehensive and intuitive software fairly easily before committing financially. The support staff is available by phone, email or live chat and a support area that has screen shots and a manual explaining potential problems, trouble shooting in a user friendly is available in a step by step way. The best advantage is that customer support is available 24/7.

Bottom Line

VoIP Studio is basically a company that is structured with the end-user in mind and efficient as it offers high quality services. ...

Fonality Reviews

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Fonality's PBXtra is the largest distributed deployment of Asterisk, with more than 10,000 users having placed more than 20 million calls.

JeraSoft VoIP Carrier Suite

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JeraSoft is the leading developer and integrator of high quality Telecom Billing software. We are an engineering company that takes care of your Billing needs and allows you to concentrate on success of your business.

Why JeraSoft?
Carrier-grade time tested solution since 2005
Best 24/7 Support in Industry by email and phone
Engineering company that understand your needs
Customised Billing package for your business
Integration help with your platform
New feature-rich releases throughout the year
Custom development for your specific needs

Our objective is development and provisioning of high-performance VoIP solutions and Billing software for small, medium and large telecom businesses. We focus on entering into a strong and long-standing business relationships with new and existing companies on the telecommunication market to provide stable and cost-effective billing and management solutions.

JeraSoft’s premier Telecom Billing product, VoIP Carrier Suite, has been successfully implemented worldwide. It is universally accepted by our customers as the centrepiece of their VoIP platforms. We take pride in our work and we make every effort to ensure that our clients are not only satisfied but delighted with our billing software.

http://www.jerasoft.net/

Contact E-mails
sales@jerasoft.net
pr@jerasoft.net

Contact Phones
Tel, UK: +44 (203) 129-9126
Tel, USA: +1 (415) 520-7883

UK Headquarters
Office 11, 43 Bedford Street,
London, United Kingdom, WC2E 9HA

Call Center Software

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Call center software is the software system that allows a company or organization to run a call center. This page lets you compare call center software providers.

There are hundreds of different providers of call center software across the globe, and every call center software system has its pros and cons. When selecting the right call center software for your business, contact center, or call center, it's important to decide which features you want your phone system to have.

Types of Call Center Software


ACD helps productivity by assigning inbound agents to incoming calls. The automatic call distributor uses a set of instructions to determine who gets the call in the system. The algorithm can route calls based on agent skill or whoever has an idle phone. ACD can use caller ID or automatic number identification, but usually interactive voice response is enough to help the system determine the reason for the call.

An automatic call distributor can also take advantage of computer telephony integration. Agents can receive relevant data on their computers along with the incoming call.

Computer telephony integration is a broad category of software that connects telephone and computer systems. Computer telephony integration software can have both desktop and server functions. Various applications make up a system that can control phones, display call information, and route and report calls.

Interactive voice response allows callers to route themselves to the appropriate department or use the company’s database for assistance. More sophisticated interactive voice response systems can access accounts and perform certain tasks, such as activating a credit card through a bank’s phone system. IVR involves using dial tone multi-frequency or voice commands. In the VoIP industry, a PBXauto attendant is near interchangeable with IVR. However, auto attendants are not capable of speech recognition.

A predictive dialer calls a list of phone numbers at once. Outbound agents are then connected to the numbers that answer. A predictive dialer uses calculations to minimize the idle time of agents and the potential of losing answered calls when no agents are available.

Contact Center Software

For contact centers, software includes applications for chat, email, and web interaction in addition to telephony functions.

Call Center Software Providers

This is a list of call center software providers and developers. Please keep this list in alphabetical order.

  • Ameyo Contact Center Software is an all-in-one software based communication solution that manages end-to-end customer journeys and consistently delivers exceptional customer experiences. It is a powerful and highly flexible IP-based Call Center Software platform that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence. ...

VOIP Billing

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Hosted Billing Services (in Alphabetical Order)


  • 4PSA VoipNow fully featured, carrier-grade, multi-tenant edition for service providers and businesses, that can be installed on their chosen infrastructure or delivered as a UCaaS. VoipNow provides a fast, competitively priced go-to-market solution, from deployment and provisioning all the way to selling and billing.
  • Adore VoIP Billing Adore VoIP Billing Software comes with the enhanced functionality along with the architecture with class. It is fully compatible and gets integrated with all other VoIP related products. It is designed with all the present and future demands of booming telecom industry kept in the mind. The telecom industry is changing and developing with rapid speed and the VoIP products such as VoIP Billing comes as an excellent product in this time.
  • A2BILLING - VoIP Billing Solution / AAA / Class 5 Softswitch.
  • Aradial AAA for Billing Solutions
  • benotos offers free callshop billing system 4-level billing system: reseller-subreseller-callshop-customer, 2 different routes, nice easy to use interface, intelligent ratemanager, online payment, detailled reports, receipt printing with own logo, white labelled, use your own brand and domain name and much more features. About 9000 callshops around the world are using our excellent callshop billing solution already. Free signup - best rates on market - low payment amounts
  • BillCall - Telecom Resource Management for wholesale Voip Carriers Panamax’s Telecom Billing Solution BillCall provides solutions for End-User billing, Carrier Access Billing (CABS), CDR Mediation, Rating & Routing.
  • CloudAstrix SPE CloudAstrix SPE is such a VoIP Switch. Build on the world renowned WHMCS Billing Suite, the Soft-switch module brings all necessary functions to perform and provide a top class VoIP service.As a Carrier Neutral soft-switch, CloudAstrix has already proven to be a firm favourite among ISPs all over the world.
    • Note:CloudAstrix SPE Module works with FreeSwitch.
  • Cybercallshop ultimate callshop server Incredible advanced online callshop server 100% standalone able to handle many shop, simply the best software to get customer loyalty because it's many more than simple online booth billing.
  • CRM Sipit Enterprise CRM system with fully integrated pdf invoice billing, customer balance, export, import of priceplans. This is a fullblood CRM system with invoice capabilities. Compatible with Kamailio.
  • Cyneric Fully Integrated Billing Solution Platform. Compatible with: Cisco, Radius, Mera, SIP, SER, Asterisk, Quintum, SNOM, Audiocode.
  • DORETEL Communications, Inc. Hosted Calling Card Solution, Hosted Wholesale VoIP Billing Platform, Hosted SoftSwitch Solution, Hosted Call Shop
  • dtlvoip is hosted VoIP billing and switching service provided by DataTechLabs since 2002. ...

VoIP Security Training

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Companies that provide security specific training in VoIP solutions and technologies:

  • A Hands on VoIP & SIP Security training course from TrainingCity, the experts in VoIP! Learn the latest SIP security best practices, understand how ZRTP really works, deploy real world SIPS Trunking implementations with real Linux SIP Servers. Troubleshoot man-in-the-miffle attacks and much more.

  • IPCom.at: IPCom.at, located in Vienna/Austria is specialized on VoIP consulting. We offer consulting for service providers and enterprises, setting up a SIP infrastructure, and giving VoIP courses for beginners and advanced. Further, we perform VoIP security audits, were we hack your SIP infrastructure and give you advices how to secure your installation. We are familiar with major open source products (Asterisk, kamailio/openser/opensips/...) but also hack commercials systems too. Of course you can consult as also during design phase of your SIP infrastrucuture to avoid security issues at all.

  • VoIP Security Training: VoIP Security training delivers VoIP security education for Government, Telecom, and Fortune 500 IT professionals. All courses are taught with both instruction and labs. Students are encouraged to to develop skills with hands on activities designed to build basic and advanced skills in ethical VoIP hacking, secure architecture and design, and custom VoIP attack creation. VST currently carries six(6) curriculums covering Open-Source VoIP Architecture, Enterprise VoIP Architecture and Migration, Introduction to VoIP Hacking, Intermediate VoIP Hacking, Comprehensive VoIP Security, and Advanced SIP/H.323 exploit development using TacVTK. Private courses and conference series available. Courses available worldwide. Based in USA and Asia http://www.VoIPSecurityTraining.com





Note: Please add your links to this section in alphabetical order and make an effort to include a good description.

Hosted PBX

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What is Hosted PBX?

Unlike a traditional PBX, or Private Branch Exchange, which requires a large investment and ongoing maintenance and training, a hosted PBX is a cloud-based PBX system accessible via an IP network. Rather than being responsible for hardware, software, training, maintenance, and more, a hosted PBX provider takes care of it all. In addition to being completely managed off-site, resulting in no IT or installation costs, a hosted PBX system also provides businesses with the ability to manage their phone systems via a user-friendly control panel. For these reasons and more, hosted PBX systems are becoming increasingly popular solutions for today’s growing small to medium-sized business owners.

Features and Benefits of Hosted PBX

If you own a business with fewer than 300 lines, hosted PBX can provide you with a multitude of features and benefits. For starters, a hosted PBX system is much less expensive than a traditional on-site system. With hosted PBX, there is no need to buy expensive hardware and software, pay for installation, and manage the system. You simply pay a monthly fee and enjoy all of the benefits of the service.

While less costly than standard on-site PBX systems, hosted PBX solutions are teeming with valuable features, such as on-hold music, call waiting, call routing, transfers, and more. Moreover, as the popularity of hosted PBX continues to grow, additional features like auto attendants, extension dialing, and ACD queues are being introduced.

A hosted PBX can also be deployed immediately. In fact, most business owners are able to have their hosted PBX setup and running in under a day. Best of all, newer and more flexible hosted PBX applications are being deployed as well. Adding these applications and features can typically be done with a simple download or click of the mouse.

The ability to add new features as they roll out is just one example of the scalability of hosted PBX. Additional lines, phones, and even an entire new department can effortlessly be added, which would be much more complex with a traditional on-site PBX.

When you opt for a hosted PBX and outsource all the techie stuff, you will find your stress levels lowering as well. With a hosted PBX, a mountain of responsibility will be taken off your shoulders, allowing you to focus your attention on more important matters, like improving your bottom line.

Hosted PBX Tips and Considerations

Hosted PBX systems are incredibly easy to setup and utilize, but there are a few things you need to do when opting for one of these modern business phone solutions, such as:

  • Make Phone Number Arrangements – A temporary phone number is necessary for the porting process, but if you already have an existing number to port over, you must remain with your current provider until the number is ported to your new PBX provider. If you are getting a new number, it’s important to update others and let them know of the change through an email blast or similar means. While brief, all calls can be conveniently routed to cell phones during the transition period. Just remember, if you cancel your service with your previous carrier prior to porting your number, the number will no longer be yours to keep.
  • Arrange Your Dial Plan – When switching over to a hosted PBX, organizing the routing of your calls is one of the first things that must be done. In order to do so, you’ll need to define various rules for your calls, including:
    • The buttons used to activate voicemail and other features
    • The hours of operation for your desk phones
    • Setting up your directory
    • The handling of faxes
    • Sequential and simultaneous ringing
    • How off-hour calls are handled
    • Configure your emergency 911 settings

Review Your Bill

As you can see, setting up a hosted PBX is remarkably easy. However, after doing so, you should review the bills for the first and second month to ensure you’re receiving and utilizing all of the services you’re paying for. Depending on which company you choose as your hosted PBX provider, the first month’s bill may or may not reflect activation fees, setup fees, and number porting fees. The second month’s bill should be a typical bill without added charges for the setup process. By this point, you'll be well on your way to enjoying one of the most streamlined and hassle-free business phone systems available for small and medium-sized business owners. ...

Sip Trunking Providers

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This page is a list of SIP trunking providers around the world. Please keep this list in alphabetical order. SIP providers looking to add their services can do so in the list below.

Country specific pages:

What Is SIP Trunking?

Traditional phone calls go over phone lines, but with the rise of the internet, Voice Over IP communication systems give you much more functionality to receive a high volume of calls. This is called SIP (session initiated protocol) trunking. These services are offered by the majority of VoIP providers and can be tailor made to suit the needs of a small business all the way up to a large corporation with a gigantic workforce and everything in between.

One of the main advantages of going with SIP trunking is that it will integrate everything from data, the internet, your video, and your voice services all into a single line. The term "trunking" is a bit dated and goes back to a time when traditional telephone services were used and it described how a wide variety of telephone users could share a much smaller pool of communication paths, thus making it a much more efficient option for businesses than getting a separate phone line for each worker. That was in the past, though, as today's SIP trunking capabilities will even allow all calls to be considered local calls and won't even require the business to have a single phone line at all.

The Benefits of Using SIP Trunking Services

Choosing to use a good SIP trunking service will significantly level the playing field for smaller business to compete with large corporations and appear much more professional and bigger than they actually are. For larger business, one of the main advantages is being able to much more easily maintain that local presence. Regardless of the size of the business itself, SIP trunking's biggest benefit overall is simply the reduction in cost to the company's overall expenses. This is particularly true for SIP VoIP services that are specifically crafted for a business in particular.
  • It offers very low cost calling.
  • It's much easier to scale than other options, making it very future proof.
  • SIP trunking makes moving a breeze, as you can easily take your phone number with you while moving offices or even while traveling.
  • Network outages are much less impactful, as incoming calls can easily be routed to other locations.
  • It's ideal for any sized business with at least 25 physical phones.
  • It's a fantastic choice for any business that has an international location.
  • It offers the same sort of emergency usages and will even offer enhanced 911 dialing options.

How SIP Trunking Can Take Your Business To The Next Level

It used to be that you had to have a PRI (Primary Rate Interface) in order to have video, voice, and data all on a single line. This was a physical device that had to be purchased separately but along with your chosen phone provider's calling plans. This is no longer the case with SIP, as it allows your provider to set up a proxy server (commonly referred to as a SIP proxy), which will provide the outgoing, incoming, and PBX calls for you. Everything is located off site and handled by a professional IT team or contractor through your provider, meaning it saves you a ton of time and money on the technical support side of the equation.

Being temporarily shut down means simply having the SIP reroute calls to a different office and also allows you to much more easily outsource to international locations, such as with customer service centers.

All of these benefits are much better than what traditional PSTN (public switched telephone network) have been able to provide through their services and will give your business just what it needs to take it to the next level. ...

Spectrum Business Reviews

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With all of the options available, it certainly comes as no surprise that many a business owner has become overwhelmed when trying to select the ideal service provider. Since continuity of operations is so important with any business, many companies understandably choose to make things simpler by selecting a service package that includes phone, internet, and TV service. This means finding a service provider that is able to place adequate focus on making sure that the business continues to run smoothly.

Spectrum Business, formerly Charter Communications, has become well-known as a leader in the world of business telecommunications. Since 1993, Spectrum Business has provided many businesses with a number of crucial services and has truly evolved into a company that makes customer success a priority.

While Spectrum Business certainly has the experience to make them a top contender, this doesn't mean that some time and consideration doesn't need to be placed into making sure that this company can provide for the unique needs of each particular business. Before making any decision, knowing all of the pertinent information about what Spectrum Business can provide is crucial. With the following information, the hope is that business owners will be able to make an informed decision on whether or not Spectrum Business is right for them.

What Services Can Spectrum Business Provide?

Spectrum Business is can offer many of the essential services businesses require to operate on a day-to-day basis. Understanding the options available and how they can best meet each business' needs is the first step to making the right selection. Spectrum Business' offerings can be outlined as follows:

Spectrum Business Internet

Spectrum Business offers several different internet solutions, including high speed, wi-fi, and fiber optic. By offering a wide array of internet services, the goal is to be able to meet the needs of each business.

1. High-Speed Internet

High-speed internet is often an ideal solution for those businesses that are on the smaller side, but are still looking for reliable internet connectivity that provides them with quicker service than DSL. There are two available high-speed internet options available through Spectrum Business. These include:

Internet Plus: This plan offers download speeds of up to 60 Mbps and upload speeds of 4 Mbps. This option also comes with a free domain name as well as email accounts and web hosting.
Internet Pro: Along with download speeds of 100 Mbps and upload speeds of up to 7 Mbps, this plan also offers a free modem, cloud backup, and security software.

2. Wi-Fi

The wi-fi services offered by Spectrum Business provide businesses with an easy way to connect any and all devices to the network. There's also no need for additional equipment purchases, as Spectrum Business will provide both the router and modem as well as free installation and 24 hour tech support.

3. Fiber Optic

Another option for the business owner is Spectrum Business' fiber optic internet which offers up to 10Gbps of bandwidth speed, making it ideal for businesses that handle large quantities of data. Along with high speeds, this service also includes scalable Ethernet ports as well as multihoming in order to facilitate redundant connectivity.

Spectrum Business Phone Service

Quality phone service is another essential for any business, and Spectrum Business offers over 30 different calling features for each phone line. This is a great benefit, especially when compared to the 20 typical features that one finds with most phone companies. The service includes both unlimited local and long distance calling free of charge, which is especially important to those companies that conduct business throughout the world.

Spectrum Business also offers SIP trunking, a service that allows businesses to use one connection for all internet, voice, and data traffic. Utilizing this service can help improve call quality as well as ensure that the bandwidth is being used as efficiently as possible.

For those businesses that use call centers, Spectrum Business' PRI service can help to manage high call volumes. ...

New Software Releases

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This page is to inform on various VoIP related software releases.

Your contributions are welcome, but please read the How to add information to this wiki page and the Posting Guidelinesbefore you post.

January 2016

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