FAXAGE

January 30, 2016, 1:57 pm

The FAXAGE Internet Fax service offers an API integration method that can allow VoIP service providers to provide their own branded electronic fax service to their customers, as an alternative to directly integrating fax capabilities into the service provider's network.

Key features include:

Choice of HTTPS Post-based (REST) API or Email-based interfaces for sending/receiving faxes
All TDM network designed specifically to support faxing
API-based DID provisioning, to support realtime signup and provisioning for your customers
API-based CDR availability for billing and accounting purposes
SuperG3 (v.34, 33600) fax support
Hyperfine, fine and low/normal resolutions supported (fine default)
Supports inbound PDF or TIFF format (PDF default)
Supports outbound PDF, PostScript, PCL, OpenOffice.org Writer and Spreadsheet, Word doc and docx, Excel xls and xlsx, Powerpoint ppt and pptx, Microsoft Works, Word Perfect, JPEG, BMP, GIF, TIFF, HTML, Rich text RTF, Plain Text, and CSV
Local fax DIDs provided in most markets in the US (8,200+ rate centers, 134,000+ exchanges, US 48 states, Alaska and D.C.)
Local fax DIDs provided in major Canadian metro markets including Toronto, Vancouver, Ottawa, London and Hamilton
Toll-free fax DIDs provided supporting the 50 United States and all of Canada
Outgoing fax support to the 50 United States and all of Canada
LNP available for all supported rate centers in the United States - website tool to determine portability and create LOA's
Toll-Free Resporg/transfer for fax numbers available
Per-channel/per-DID/per-minute pricing structure on an individual case basis

More information is available at our web site: http://www.faxage.com

Direct contact information:
Email - sales@faxage.com
Phone - 303-991-6020 x 200
Toll-Free - 800-853-3293 x 200

↧

BrightPattern

February 1, 2016, 2:47 pm

≫ Next: Cebod Telecom Reviews

≪ Previous: FAXAGE

We help call centers to raise both customer experience and agent productivity using our excellent Multi-channel Cloud Call Center Software platform, with the help of our all-star customer success management team.

Our solution features true multi-channel functionality, non-disruptive update and HTML5 agent UI working in all major browsers.

Our customer success team is getting perfect survey scores from customers.

Salesforce Call Center software, integrated
Zendesk Call Center software, integrated
RightNow Contact Center Integration
In-Mobile-App Customer Support
Predictive Dialer
SMS call center software

↧

Cebod Telecom Reviews

February 1, 2016, 3:41 pm

≫ Next: VOIP Service Providers Business

≪ Previous: BrightPattern

Read reviews for Cebod Telecom. Read VoIP reviews about Cebod Telecom business VoIP phone service. If you have experience with Cebod Telecom, please consider writing your own review.

↧

VOIP Service Providers Business

February 2, 2016, 4:41 am

≫ Next: VOIP Service Providers

≪ Previous: Cebod Telecom Reviews

Business VoIP Providers - Compare and Choose a Business VoIP Provider

Quality business VoIP providers today offer a wide variety of feature packages, services and prices. Selecting the ideal provider and service options will depend on your type and size of business, features needed and projected volume of usage. Even when working with top-tier providers, your basic monthly service charges per line may begin at rates as low as $20. Before choosing your VoIP provider, it is essential to first determine your company's precise telecommunications needs to enable timely and cost-efficient initiation of your service. By consulting your chosen Voice over IP service team and seeking their expert advice in advance, you can be prepared to take the following steps to facilitate the smooth, productive startup of your services:

Evaluate Your Internet Connection. - Determine the strength and capacity of your Internet connection and bandwidth. You need to ensure that your system has adequate speed to best accommodate your new VoIP installation for top quality service.
Assess Your Company Budget and Needs. - With knowledge of your company's current budget and VoIP needs, you can more easily select the service provider and feature options that meet your requirements.
Determine Your Equipment Needs. - Evaluate your current and near future VoIP equipment needs. Phones can be purchased from around $50 to $500 or more. Once you decide which feature options are immediate requirements and which ones can be added later as needed, you are ready to choose your service provider.
Compare VoIP Providers. - By comparing VoIP company service options, advanced features and equipment along with user and industry reviews, you can best make a wise decision, selecting the ideal VoIP provider for your enterprise.

Important Information to Request from Any Potential VoIP Provider

Before signing a service contract with any business VoIP provider, be sure to request basic service information and practices in writing. You need to be certain of such details as startup costs and monthly fees, any limitations and costs on portable phone numbers and exactly which features are included in the service package you select. You also need to know if international calling is included, charges for adding extra features and the extent of customer care and technical services provided. Also important are such issues as whether your provider offers a money back guarantee and if there are any cancellation fees. It is also helpful to determine prior to signing up for VoIP services if there are any hidden fees assessed by your chosen provider.

Take Full Control and Advantage of Your VoIP System

Once your new business VoIP system and service are in place, you and your staff members will have full-control capabilities for use of your business communications system. Your service provider will ensure connection with your online portal for customizing your telecomm options. These modern digital portals are user-friendly, enabling feature changes and additions to be made for immediate availability. You and your staff can make decisions and changes in real-time that work for you right in the moment.

You can manage your call settings remotely, directing calls to voicemail or having them transferred to another number or extension. You can also make exceptions to any chosen setting in your phone system. For example, if you are expecting an important business call and want to take that call, but hold all other calls for a few hours, you can set your phone to direct only the designated call to ring on your extension. This system allows and encourages you to take complete control of your telecommunications systems and settings so that the service works for your best interests and immediate needs at all times.

Major Business Benefits and Advantages of Installing VoIP

With an excellent quality VoIP system installed and running well in your company offices to provide remote access for you and your employees, you can work much more efficiently, achieving more in less time. You will enjoy the many benefits of knowing that you can leave the responsibility of your advanced office telecommunications system operations to your VoIP provider while you handle other important business matters. Other major benefits and advantages of your new business VoIP system enable you to accomplish the following:

Schedule Your Own Business Hours. ...

↧

VOIP Service Providers

February 2, 2016, 4:48 am

≫ Next: QoS

≪ Previous: VOIP Service Providers Business

For a list of VOIP to PSTN service providers, indexed by country, please see:

VOIP Service Providers Residential - for retail level products
VOIP Service Providers Business - multiline small business products and PBX systems
VOIP Service Providers B2B - wholesale and bulk products, products for resale\
Secure VOIP Service Providers - for retail level products
VOIP Service Providers T.38 - VOIP providers offering T.38 fax service (very few exist)
RIP VOIP VOIP provider cemetery
Virtual PBX providers
Hosted VoIP and Hosted PBX Providers
VOIP Wholesale Providers
DID Service Providers - Providers of DID service
Toll Free Termination Providers - Dial any toll-free number
Hosted Collaboration Providers
VOIP Providers Italy
VOIP Providers USA
VOIP Providers Canada
VOIP Providers UK
Compare Internet Service Providers

VoIP and VoIP Service Providers

What is VoIP?

VoIP (which stands for "voice over internet protocol" and is commonly referred to simply as an internet phone) is a highly cost effective and reliable way for businesses or even homeowners to make calls across the world or even just across town. The majority of major cable companies that offer bundled internet, television, and phone services already utilize this newer technology, but there are tons of other independent companies that specialize in providing this service to their customers at reasonable rates and with tons of extra features.

More Than Just Computers

When people think of VoIP, they generally think of computers due to the popularity of the numerous free communication services like FaceTime and Skype, but this is truly just one aspect of what VoIP can truly offer. It is true that VoIP technology transmits voice communication that's been converted into digital data across a packet-switched network or the internet (what this means, in essence, is that a user making phone calls over high speed internet lines rather than phone lines). With that in mind, users are not confined to only using it on a computer. VoIP technology can connect through the internet using traditional telephone equipment just like a regular line. The phone itself is connected to the internet using an adaptor that's plugged straight into a home or business's internet network. Most major services offer a softphone option as well, which allows the user to use their computer directly as a telephone service. ...

↧

QoS

February 2, 2016, 6:04 am

≫ Next: Switchvox

≪ Previous: VOIP Service Providers

QoS (Quality of Service) is a major issue in VOIP implementations. The issue is how to guarantee that packet traffic for a voice or other media connection will not be delayed or dropped due interference from other lower priority traffic.

Things to consider are

Latency: Delay for packet delivery
Jitter: Variations in delay of packet delivery
Packet loss: Too much traffic in the network causes the network to drop packets
Burstiness of Loss and Jitter: Loss and Discards (due to jitter) tend to occur in bursts

For the end user, large delays are burdensome and can cause bad echos. It's hard to have a working conversation with too large delays. You keep interrupting each other. Jitter causes strange sound effects, but can be handled to some degree with "jitter buffers" in the software. Packet loss causes interrupts. Some degree of packet loss won't be noticeable, but lots of packet loss will make sound lousy.

VOIP QoS Requirements

Latency

Callers usually notice roundtrip voice delays of 250ms or more. ITU-T G.114 recommends a maximum of a 150 ms one-way latency. Since this includes the entire voice path, part of which may be on the public Internet, your own network should have transit latencies of considerably less than 150 ms.

Most network SLAs specify maxium latency

Axiowave SLA 65ms maximum latency
Internap SLA 45ms maximum latency
Qwest SLA 50ms maximum latency - Measured Actual for Oct 2004: 40.86ms
Verio SLA 55ms maximum latency

The SLA numbers above are for backbone providers, the total latency for a VOIP call may also include additional latency in the VOIP provider's and the user's local ISP networks.

Jitter

Jitter can be measured in several ways. There are jitter measurement calculations defined in:

IETF RFC 3550 RTP: A Transport Protocol for Real-Time Applications
IETF RFC 3611 RTP Control Protocol Extended Reports (RTCP XR)

But, equipment and network vendors often don't detail exactly how they are calculating the values they report for measured jitter. Most VOIP endpoint devices (e.g. VOIP phones and ATAs) have jitter buffers to compensate for network jitter. Quoting from Cisco:

Jitter buffers (used to compensate for varying delay) further add to the end-to-end delay, and are usually only effective on delay variations less than 100 ms. Jitter must therefore be minimized.

Whats an acceptable level of jitter in a network? Several network providers now speciify maximum jitter in their SLAs.

Axiowave SLA 0.5ms maximum jitter
Internap SLA 0.5ms maximum jitter
Qwest SLA 2ms maximum jitter - Measured Actual for Oct 2004: 0.10ms
Verio SLA 0.5ms average, not to exceed 10ms maximum jitter more than 0.1% of time
Viterla SLA 1ms maximum jitter

The SLA numbers above are for backbone providers, the total jitter for a VOIP call may also include additional jitter in the VOIP provider's and the user's local ISP networks.

Detailed jitter reading

More detailed overview

↧

Switchvox

February 2, 2016, 10:00 am

≫ Next: VOIP Billing

≪ Previous: QoS

Switchvox

Website - http://www.switchvox.com/

Screenshots

System Selection Wizard - Use this to configure your system. The questions it asks and the answers it provides are also helpful for someone setting up a new Asterisk install.

Switchvox is based on the open source IP PBX, Asterisk, and the Linux operating system. It provides an easy to deploy solution for businesses looking for the power of an enterprise PBX with high reliability, excellent support, and low cost. The simple point-and-click online interface allows virtually anyone to set up and manage the system, and because it comes as a pre-configured turnkey package, the server and phones are all plug and play.

Switchvox now offers a free edition. This edition is limited to 15 Extensions (Requires Free registration) and does not support the digital Digium cards, other than that it is similar to the SOHO version.

Switchvox supports unlimited extensions and has all the basic features that you'd expect from a PBX, like voicemail, custom music on hold, time based behaviors, conferencing, call parking, intercom and paging. It also includes features that are typically associated with expensive enterprise systems, such as ACD queues, find me/follow me functionality, unlimited powerful IVR menus that can interact with your company's databases (Press one for sales or please enter your account number followed by the pound key...), MS Outlook integration, and advanced call reporting.

Starting at $995, Switchvox is suitable for businesses of one person to hundreds looking to elevate their communication, improve productivity, and save money on long distance charges. Switchvox supports VoIP, regular phone lines, and voice T1 connections, so that your business can configure the system to best handle your typical calling behavior.

Visit the Switchvox website for a full feature list and contact us for free unlimited access to a live server.

How To Guides:

Third Party Add Ons

Local Resellers and Installers
Have a Switchvox system configured and installed by a local installer. System will be customized and configured to your needs, and installed on Switchvox certified hardware (with or without Digium TDM cards)

America: .e4 Switchvox Pros Digium Preferred Webstore - Learn why .e4 is the #1 resource for Switchvox.
America: PBX Authority Your trusted Switchvox advisor - Now offering

↧

VOIP Billing

February 2, 2016, 8:39 pm

≫ Next: Call Center Software

≪ Previous: Switchvox

Hosted Billing Services (in Alphabetical Order)

4PSA VoipNow fully featured, carrier-grade, multi-tenant edition for service providers and businesses, that can be installed on their chosen infrastructure or delivered as a UCaaS. VoipNow provides a fast, competitively priced go-to-market solution, from deployment and provisioning all the way to selling and billing.
Avatar Dialler Make your billing procedure easy with easy voip billing! avatar is offering you free voip billing software where you can also check your balance at any time.
Adore VoIP Billing Adore VoIP Billing Software comes with the enhanced functionality along with the architecture with class. It is fully compatible and gets integrated with all other VoIP related products. It is designed with all the present and future demands of booming telecom industry kept in the mind. The telecom industry is changing and developing with rapid speed and the VoIP products such as VoIP Billing comes as an excellent product in this time.
A2BILLING - VoIP Billing Solution / AAA / Class 5 Softswitch.
Aradial AAA for Billing Solutions
benotos offers free callshop billing system 4-level billing system: reseller-subreseller-callshop-customer, 2 different routes, nice easy to use interface, intelligent ratemanager, online payment, detailled reports, receipt printing with own logo, white labelled, use your own brand and domain name and much more features. About 9000 callshops around the world are using our excellent callshop billing solution already. Free signup - best rates on market - low payment amounts
BillCall - Telecom Resource Management for wholesale Voip Carriers Panamax’s Telecom Billing Solution BillCall provides solutions for End-User billing, Carrier Access Billing (CABS), CDR Mediation, Rating & Routing.
CloudAstrix SPE CloudAstrix SPE is such a VoIP Switch. Build on the world renowned WHMCS Billing Suite, the Soft-switch module brings all necessary functions to perform and provide a top class VoIP service.As a Carrier Neutral soft-switch, CloudAstrix has already proven to be a firm favourite among ISPs all over the world.
- Note:CloudAstrix SPE Module works with FreeSwitch.
Cybercallshop ultimate callshop server Incredible advanced online callshop server 100% standalone able to handle many shop, simply the best software to get customer loyalty because it's many more than simple online booth billing.
CRM Sipit Enterprise CRM system with fully integrated pdf invoice billing, customer balance, export, import of priceplans. This is a fullblood CRM system with invoice capabilities. Compatible with Kamailio.
Cyneric Fully Integrated Billing Solution Platform. Compatible with: Cisco, Radius, Mera, SIP, SER, Asterisk, Quintum, SNOM, Audiocode.
DORETEL Communications, Inc. ...

↧

Call Center Software

February 2, 2016, 11:18 pm

≫ Next: CONTACT CENTER

≪ Previous: VOIP Billing

Call center software is the software system that allows a company or organization to run a call center. This page lets you compare call center software providers.

There are hundreds of different providers of call center software across the globe, and every call center software system has its pros and cons. When selecting the right call center software for your business, contact center, or call center, it's important to decide which features you want your phone system to have.

Types of Call Center Software

ACD helps productivity by assigning inbound agents to incoming calls. The automatic call distributor uses a set of instructions to determine who gets the call in the system. The algorithm can route calls based on agent skill or whoever has an idle phone. ACD can use caller ID or automatic number identification, but usually interactive voice response is enough to help the system determine the reason for the call.

An automatic call distributor can also take advantage of computer telephony integration. Agents can receive relevant data on their computers along with the incoming call.

Computer telephony integration is a broad category of software that connects telephone and computer systems. Computer telephony integration software can have both desktop and server functions. Various applications make up a system that can control phones, display call information, and route and report calls.

Interactive voice response allows callers to route themselves to the appropriate department or use the company’s database for assistance. More sophisticated interactive voice response systems can access accounts and perform certain tasks, such as activating a credit card through a bank’s phone system. IVR involves using dial tone multi-frequency or voice commands. In the VoIP industry, a PBX auto attendant is near interchangeable with IVR. However, auto attendants are not capable of speech recognition.

A predictive dialer calls a list of phone numbers at once. Outbound agents are then connected to the numbers that answer. A predictive dialer uses calculations to minimize the idle time of agents and the potential of losing answered calls when no agents are available.

Contact Center Software

For contact centers, software includes applications for chat, email, and web interaction in addition to telephony functions.

Call Center Software Providers

This is a list of call center software providers and developers. Please keep this list in alphabetical order.

3CX Phone System Pro offers CRM integration, advanced reporting and queue strategies, inbuilt failover, integrated video conferencing and much more.
Avatar Dialler Avatar Dialler is your ultimate choice for call center software. You can get complete solution of contact center dialer

↧

CONTACT CENTER

February 2, 2016, 11:34 pm

≫ Next: VoIP Supply

≪ Previous: Call Center Software

A contact center is a centralized office used for the purpose of sending & receiving large volumes of requests by telephone.

A contact center is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientèle, and debt collection are also made. In addition to a call center, collective handling of letters, faxes, and e-mails at one location is known as a contact center.
A contact center is often operated through an extensive open workspace for call center agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centers, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the center are linked through a set of new technologies called computer telephony integration (CTI).

Most major businesses use call centers to interact with their customers. Examples include utility companies, mail order catalogue firms, and customer support for computer hardware and software. Some businesses even service internal functions through call centers. Examples of this include help desks and sales support. However, some companies employ staff to work in their call centers almost by "bulk", applicants requiring little or no educational qualifications or experience; an example is Lloyds TSB. In contrast, some firms demand lengthy customer service experience, various formal certificates and impose a complicated and staged recruitment interview procedure; an example of this is American Express. - Wikipedia

Mathematics

A call center can be viewed, from an operational point of view, as a queuing network. The simplest call center, consisting of a single type of customers and statistically-identical servers, can be viewed as a single-queue. Queuing theory is a branch of mathematics in which models of such queuing systems have been developed. ...

↧

VoIP Supply

February 3, 2016, 9:33 am

≫ Next: voip-info.org

≪ Previous: CONTACT CENTER

VoIP Supply

VoIP Supply is North America's leading VoIP solutions provider. Since 2004, VoIP Supply has delivered valuable solutions for some 125,000 customers worldwide.

With 35 passionate employees, more than 2,500 products, 20,000 square feet of office space and an unlimited number of VoIP solutions to meet your needs. VoIP Supply has everything you need for VoIP, whether you are a consumer, business, service provider or reseller.

VoIP Supply Offerings

VoIP Supply specializes in standards based VoIP equipment and VoIP systems. In addition to complete VoIP systems, VoIP Supply offers:

Besides VoIP equipment and complete Business Phone Systems, VoIP Supply offers a number of value-added services to consumers, businesses, resellers and service providers:

Full online catalog at VoIPSupply.com
Network assessments
Solution design
Device configuration, set-up and installation
On-going maintenance and support
Device fulfillment (privately branded)
Extended no-questions asked warranties

Upcoming Events

Channel Partners Conference & Expo March 16-18, 2016 Las Vegas | Booth#924 Learn more

Learn more about VoIP Supply

If you are interested in learning more about VoIP Supply, please visit our About Us page, call 800.398.8647 or email sales at voipsupply dot com.

Also, you can contact VoIP Supply through Twitter (@VoIPSupply), Facebook VoIPSupply.com or LinkedIn VoIPSupply.com.

↧

voip-info.org

February 3, 2016, 9:34 am

≫ Next: VoIPSupply.com

≪ Previous: VoIP Supply

Welcome to the VOIP Wiki - a reference guide to all things VOIP.

This Wiki covers everything related to VOIP, software, hardware, VoIP service providers, reviews, configurations, standards, tips and tricks and everything else related to voice over IP networks, IP telephony and Internet Telephony.

Your contributions are welcome, please read the How to add information to this wiki page and the Posting Guidelinesbefore you post.

NEWS

2016-02-03 - ITExpo East 2016- Jerasoft Billing Software won the Best SMB Solution Award!
2016-01-29 - Choosing the Right Billing Platform for Your VoIP Business?
2016-01-29 - Low Investment Business Opportunities in Mobile VoIP
2016-01-27 - Newfies Dialer V3.0 released - Voice Broadcasting IVR Platform
2016-01-21 - Bicom Systems To Release IP Key Systems and Other New Products at ITEXPO
2016-01-21 - Routing & Billing – The Core Features of Any Class 4 Softswitch
2016-01-21 - Kamailio Development Workshop, in Alicante, Spain, Feb 15-16, 2016
2016-01-20- How can SBO reduce VoIP Business Operating cost?
2016-01-18 - Speedflow celebrates the MediaCore anniversary and starts “The MediaCore 10” game
2016-01-18 - Why Calling Card Reselling Can Be a Profitable Business
2016-01-15 - OpenVox Adds Latest Low End Full Featured Digital VoIP Gateway
2016-01-13 - PC Dialers Still Have High Demand in 2016!
2016-01-13 - Instant Messaging Could Be an Interesting USP for VoIP Providers
2016-01-10 -

↧

VoIPSupply.com

February 3, 2016, 9:37 am

≫ Next: VOIP Phones

≪ Previous: voip-info.org

About VoIPSupply.com

VoIPSupply.com is the retail website of North America's leading VoIP solutions provider, VoIP Supply. VoIPSupply.com offers a fast and easy way to find the VoIP hardware you are looking for.

VoIPSupply.com has products for consumers, small medium businesses, enterprises, government/educational entities, resellers and service providers. You can visit VoIPSupply.com Here.

About VoIP Supply

VoIP Supply is North America's leading VoIP solutions provider. Since 2004, VoIP Supply has delivered valuable solutions for some 60,000 customers worldwide.

With over 30 passionate employees, 2,500 products, 40,000 square feet of office space and an unlimited number of VoIP solutions to meet your needs VoIP Supply has everything you need for VoIP, whether you are a consumer, business, service provider or reseller.

VoIPSupply.com Offerings

VoIPSupply.com specializes in standards based VoIP equipment and VoIP systems. In addition to complete VoIP systems, VoIP Supply offers:

Your Favorite VoIP Manufacturers

VoIP Supply makes it easy for you to find products from your favorite manufacturers.

For your convenience, some popular manufacturer categories include:

VoIP Headsets for Polycom Phones - Take the guesswork out of figuring out which VoIP headset pairs perfectly with your Polycom Phone
Cisco VoIP Phones - Save money on long distance charges and transfer calls to anyone at any location with Cisco VoIP phones. Deploy a phone system anywhere you have broadband Internet access
Grandstream SIP Video Phones - Grandstream SIP Video phones offer Skype certified compatibility, multiple SIP account support and up to a 7" color LCD display

↧

VOIP Phones

February 3, 2016, 10:16 am

≫ Next: Virtual PBX providers

≪ Previous: VoIPSupply.com

This page is for listing brief details of VoIP Phones including details, where to buy, specifications, and any other relevant VoIP Phone information. Please read the Posting Guidelines for Promoting Products and Services before adding to it.

Hard Phones

Standalone Ethernet Hard Phones (voice only)
An Ethernet hard phone is a self contained IP telephone that looks just like a conventional phone but instead of a conventional phone jack, it has an Ethernet port through which it communicates directly with a VoIP server, VoIP gateway or another VoIP phone. Since a broadband hard phone communicates directly with a VoIP server, VoIP gateway or another VoIP phone it does not require any personal computer nor any software running on a personal computer to make or receive VoIP phone calls. It can be used independently, all that is required is an internet connection. While PC based software solutions are cheaper, a hard phone is the best solution for IP telephony.

General

Audiocodes HD IP Phones
2 Day Direct Top of the line VoIP phones
3Com - complete line of SIP business phones

↧

Virtual PBX providers

February 3, 2016, 10:06 pm

≫ Next: SIP Trunk Providers UK

≪ Previous: VOIP Phones

Virtual BPX is a service offering functionality of a PBX without the need to install switching equipment at the customer location. Only VOIP phones need to be installed at the customer site. This makes supporting distributed workers very easy as each requires only and internet connection and a VOIP phone. A business virtual PBX phone system can reduce your monthly phone bill significantly compared to a traditional business phone system.

What Is a Virtual PBX?

A PBX, short for private branch exchange, is a telephone system with the capacity to switch calls between different users on local lines while still relying on the same number of external phone lines. With a virtual PBX system, the system is posted and software based without all of the traditional hardware of a physical PBX.

Virtual PBX Primary Function

A virtual PBX is used by businesses in a variety of ways. Primarily, companies utilize the system as an auto-attendant to establish preset call transfer options without needing an operator or receptionist. This type of system is capable of performing tasks that include auto-attendant settings, time of day or day of week functions, or even find or follow me sequences.

One of the most important functions of a virtual PBX system for companies is the software’s ability to establish pre-determined sequences. For example, in some businesses it may be appropriate for the phone to ring to a receptionist or operator first. If the receptionist does not answer in a predetermined number of rings, however, the call is then transferred to a secretary. Again, if the call is unanswered, it can be set to forward to an assistant. Left unanswered by these two individuals, the call can be forward to a manager or even an owner. These call settings are completely customizable and can be based on any number of sequences.

This type of software is also able to facilitate customized answering menus and sub-menus. The system can be modified to establish appropriate dial prompts leading to a number of different departments within the business, including different sequences on different days. PBXs are used by the vast majority of businesses to establish advanced call routing services.

Virtual PBX Cost

A virtual PBX is a complex service; however, that doesn’t mean that it is expensive. In fact, a virtual PBX is typically more cost effective than a physical PBX. The main reason that a virtual system saves on cost is that it does not require the same investment in capital to establish or set-up the call system. Because a virtual PBX is a software or hosted system, it is typically an operational cost, or a low monthly payment rather than a large upfront investment. This aspect alone generally makes a virtual or hosted PBX a less expensive, or at least more cost effective, option compared to the traditional PBX.

Virtual PBX Benefits

Aside from offering an effective call system, a virtual PBX presents a number of added benefits for users. As a whole, virtual PBXs lead the industry in business communication choices. This type of system seamlessly integrates the call management system with any existing phones to affordably and effectively deliver better call management. These systems also feature several innovative call features to meet the needs of any business. These systems offer various functions including call routing, follow and find me call forwarding, voicemail notifications, call recording, and more.

The benefits aren’t limited to the features, though. Virtual PBXs offer virtually limitless application for one or hundreds and even thousands of employees. Likewise, there is not hardware to maintain or constantly upgrade. Considering that benefit, the system is also more cost effective and generally provides for a variety of flexible billing options. The limited maintenance, web-based management, and hassle-free setup alone are often enough to convince a company to switch over to this option.

PBXs are an important tool in any business that makes and receives nearly any volume of calls. A virtual PBX can dramatically increase the efficiency of a business by effectively managing calls. This efficiency combined with the other numerous benefits of a virtual PBX can virtually transfer the communication capabilities of any company.

List of Virtual PBX Providers

See also Virtual PBX

↧

SIP Trunk Providers UK

February 4, 2016, 1:01 am

≫ Next: VoIP Providers UK

≪ Previous: Virtual PBX providers

This page is a list of SIP trunk providers in the UK (United Kingdom) including England and Scotland. Please keep this list in alphabetical order. UK SIP providers looking to add their services can do so in the list below.
__

ALTOTELECOMCall Center VoIP provider - AltoTelecom is VoIP company that provides SIP Trunking services for Call Centers, hotels, small and large business using a PBX or an Asterisk based predictive dialer such as Vicidial or Goautodial for telemarketing sales, wholesale rates to USA, Canada and UK www.altotelecom.com CHAT Support Available

1comms VoIP provider for UK Businesses. Sip trunk services, UK DDI's and Asterisk Support for business users and resellers. White label & fully itemised per second billing.

1Pipe Telecom | OnePipe is a licensed carrier providing Hosted PBX and SIP Trunking in over 60 countries. We have regional network facilities on five continents connected across our private network.

Actual licensed operator
Branded customer portals
Multiple geographic locations on one Hosted PBX
Coverage in over 60 countries
Unlimited inbound on each channel
Great for inbound call centers
Call Center and Dialer options available

2 - Tel2 - Feature-rich VoIP provider with FREE signup and UK DIDs. Offer a host of services including call recording, web and video conferencing and collaboration services, faxmail (+ T.38 passthru), locate me, Smartphone and Desktop Apps and more. We offer all UK landline and tollfree numbers. Suitable for all users from residential, business through to large call centres. Wholesale and reseller programs and a white label 'Telco in the Cloud' product available. Lowest Rates. Save with calling bundle rates of 0.6p for landlines, 2p for Mobiles. 40+ countries at 1p/min. Build your own Telco in the cloud under your own branding and set your own rates and create your own calling plans and bundles using our fully automated web portals.

Aloha Connect Part of the Aloha Telecommunications Group, a UK National operator. Aloha Connect provides a simple platform to provision a prepaid Free SIP trunk with options to purchase DIDs (numbers) from over 50 countries. Aloha focuses purely on the quality side of the market (especially in regards to international calling). UK and Mobile calls are some of the cheapest rates on the market.

ALTOTELECOMVoIP provider for business and Call Centers - AltoTelecom is VoIP company that provides SIP Trunking services for Call Centers, hotels, small and large business using a PBX or an Asterisk based predictive dialer such as Vicidial or Goautodial for telemarketing sales, rates under 1 cent per minute to USA, Canada and UK www.altotelecom.com

AVOXI is a Sip Trunk Provider. AVOXI virtual call center solutions provide virtual call center products like SIP trunking and VoIP gateway solutions, with international toll-free numbers.

↧

VoIP Providers UK

February 4, 2016, 1:04 am

≫ Next: VOIP Service Providers Business Europe

≪ Previous: SIP Trunk Providers UK

This page is a list of VoIP providers in the UK (United Kingdom) including England and Scotland. Please keep this list in alphabetical order. UK VoIP service providers looking to add their services can do so in the list below.

1comms.co.uk VoIP provider for UK Businesses. Sip trunk services, UK DDI's and Asterisk Support for business users and resellers. White Label fully itemised per second billing.

Zaplee - Buy Toll Free or any UK Local Number and forwarding to your Skype, GoogleTalk, VoIP, SIP, landline, or mobile phone. Get Enquiry on Zaplee's UK Support Team : +44 (0)20 3734-2162 .

1VOC - 1VOC.com provides Voice over Internet Protocol (VoIP) phone service to residential, mobile and business customers worldwide.Using free software on your computer or mobile device, Analog Telephone Adapters (ATA’s), IP Phones, or IP PBX’s, along with a broadband internet connection and allows you to bypass the traditional local, long distance, and international telephone carriers resulting in significant savings for both incoming and outgoing calls. 1VOC customers receive the benefits of high quality phone calls worldwide, at the lowest rates (billing per second).

2 - Tel2 - Feature-rich VoIP provider with FREE signup and UK DIDs. Asterisk friendly ITSP with support for the IAX2 protocol. Offer a host of services including call recording, web and video conferencing and collaboration services, faxmail (+ T.38 passthru), locate me, Smartphone and Desktop Apps and more. We offer all UK landline and tollfree numbers. Suitable for all users from residential, business through to large call centres. Wholesale and reseller programs and a white label 'Telco in the Cloud' product available. Lowest Rates. Save with calling bundle rates of 0.6p for landlines, 2p for Mobiles. 40+ countries at 1p/min. Build your own Telco in the cloud under your own branding and set your own rates and create your own calling plans and bundles using our fully automated web portals.

Andrews & Arnold Ltd provides SIP trunks, single and multiple extensions as well as SIP2SIM where a mobile phone SIM card is provided that works as a SIP endpoint that registers against your own (or their own) SIP service.

Advancefone provides, Business Trunks | Multi Channel DID | Fax to Email | Cheap International Phone calls , Advancefone offers great low call rates to world, call using your mobile, landline phone or pc, save up to 60% on phone bills, Receive faxes in your email with our fax enabled DIDs, no extra charge or page limit for receiving faxes. please visit: Advance Phone International for more information.

Aloha Connect Part of the Aloha Telecommunications Group, a UK National operator. Aloha Connect provides a simple platform to provision a prepaid Free SIP trunk with options to purchase DIDs (numbers) from over 50 countries. Aloha focuses purely on the quality side of the market (especially in regards to international calling).

ALTOTELECOM Call center VoIP Provider- AltoTelecom is VoIP company that provides VoIP services for Call Centers, hotels, small and large business ideal for telemarketing sales because of the low cost of the calls, rates are under 1 cent per minute to USA, Canada and UK

AstraQom Business Solutions include Hosted PBX, Live Answering, Computer Telephony Integrations and Business Internet. ...

↧

VOIP Service Providers Business Europe

February 4, 2016, 1:20 am

≫ Next: Open Source VOIP Software

≪ Previous: VoIP Providers UK

This is a list of VOIP Service Providers who offer full service products primarily aimed at the small to medium sized business telephone market. Such companies typically support multi-line telephone systems, small PBX gateways and hosted VoIP (as an alternative to Centrex service). See also:

VOIP Service Providers Residential Single line residential/business plans go here.
VOIP Service Providers B2B Bulk origination/termination goes here.
RIP VOIP VOIP provider cemetery♠

Service providers operating in more then one country are listed under each country. "Operating in a country" means a provider that has billing and support staff located in the country, and offers service subject to the regulations and consumer protection laws of that country.

Please describe services in neutral language and normal fonts. Don't bother listing prices--unless you really plan to return and edit them as things change. If you want to add your company, please read the Posting Guidelines for Promoting Products and Services. When you add your entry to this page, please make sure your entry is in alphabetical order in relationship to other vendors listed in the same section. Failure to follow these guidelines will result in deletion!

Please include relevant information like SIP or IAX handoff, how outgoing CLID is set, whether a given account may originate multiple calls at once, etc.

Users: Please feel free to REMOVE any listing that does not meet the stated goals of this page. ...

↧

Open Source VOIP Software

February 4, 2016, 2:47 am

≫ Next: SBO

≪ Previous: VOIP Service Providers Business Europe

Open Source VOIP applications, both clients and servers.

Open source means all source code is available!! Do not post any "free but not open" software here!

SIP Proxies

SBO SIP Proxy Bypass All types of Internet Firewall
JAIN-SIP Proxy
Mini-SIP-Proxy A very tiny perl POE based SIP proxy
MjServer cross-platform SIP proxy/registrar/redirect, written in java, based on MjSip stack
MySIPSwitch SIP Proxy server which allows using multiple SIP accounts with a single SIP login
NethidPro3.0.6 Opensource Sip Encryption Bridge: www.vonets.com
Net-SIP A Perl SIP framework that includes a stateless proxy

↧

SBO

February 4, 2016, 2:50 am

≫ Next: VOIP Service Providers B2B

≪ Previous: Open Source VOIP Software

Page Contents

What is SBO?

Synchronous Bandwidth Optimizer is generally known as SBO. It is a bandwidth optimization solution for VoIP call termination developed by Synchronous ICT, a world famous VoIP software provider. It is a pioneer Bandwidth Optimization Technology fully loaded with amazing features.

Why Bandwidth Saver is so important for VoIP?

In VoIP termination, main expenditure is Bandwidth cost. Minimizing Bandwidth consumption is the main purpose of SBO Solution, at the same time it helps to reduce business operation cost. As a perfect bandwidth saver SBO reduces more than 80% internet cost directly. However, the quality of service is never compromised. To run a quality VoIP business congestion free, telco grade bandwidth connection is required . Such type of bandwidth connection is very costly as well as extremely rare. So, it was almost impossible to run quality VoIP business basically for small and medium entrepreneurs. But, now things are different, SBO Multipath make its possible to run IP telephony business with low cost share internet connection by maintaining supreme service quality. It can combine multiple internet connections together and use all the available bandwidth creating a single connection.

How does SBO work?

Well, there are mainly two parts in SIP communication, one is payload and another is RTP header. For a SIP call with G.729 it consumes almost 31.5 kbps bandwidth. But, noticeable matter is that the payload size is only 8 kbps. Rest of the bandwidth is consumed by RTP and other headers. SBO works here. It has own proprietary VoIP protocol which can replace the RTP and only transmit payload size thus reducing bandwidth consumption.

Key Features of SBO:

The most important feature of SBO is, it can reduce bandwidth cost directly by 80% without degrading service quality.
SBO works behind any type of firewall and NAT. That means, it has anti-block feature.
Works with all commonly used codecs such as G.729, G.723 etc.
Multipath: SBO Multipath allows you to use multiple number of internet connections same time. These connections can be used simultaneously for your VoIP termination establishment which can balance load among available networks and it develop service quality expectedly.
Works with any type of internet connection i.e. GPRS, EDGE, 3G, 4G, Wi-Fi, Wi-Max, so it is possible to setup anywhere where mobile internet is available.
Highly secure and linux based software. ...

↧