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  • 08/18/16--02:02: Maryland VoIP
  • This is a list of VoIP providers in Maryland. Maryland VoIP companies typically support multi-line telephone systems, small gateways and hosted VoIP. Please add VoIP Providers in Maryland to the list below.

    • FluentStream Technologies FluentStream Technologies is a fantastic Cloud-hosted business phone system. We have a best-in-class web portal, an industry-leading WebRTC-based FluentCloud WebPhone, and world class 24x7x365 support. Get all the benefits of the cloud with service that you'll love!
    • SIPSRUS SIPSRUS provides cloud computing based business phone and fax systems designed for today's mobile and distributed business world. SIPSRUS provides services in USA, Canada, UK, Australia, Japan, Spain, India, UAE and many more!
    • Jive Communications - Jive offers Maryland VoIP services business.
    • Lantelligence is an International provider of Business Communications solutions that include IP Phone Systems, Call Centers, Video and Web Conferencing services for multi-location corporations.
    • ConfCentral offers flat fee conferencing with local access number in the USA
    • ActiveServe PBX Hosting 3CX, Asterisk, Elastix, and Trixbox PBX Hosting. CAT-5 Data Center, Active NAT Assistance™, Fully Managed Cisco Network, Cloud Platform. Eczema Cure No hardware or software to purchase or maintain. 24/7/365 Support. Do-It-Yourself or Turn-Key
    • Connect Me Voice offers a full line of services from basic voicemail to full business systems
    • Digivoix is saving tons of money on all your internet telephony needs, Hosted phone services start at $34.95 (Unlimited Local and Long Distance calling), SIP Trunking starting at $12.95 (Unlimited incoming, 1.6 cents outgoing (US)), Turnkey IP PBX Solutions (offering variety of IP PBX systems with personalised turnkey solutions for small and medium sized markets as per customers needs), Great pricing on Hardware (IP Phones, IP Adapters, IP PBX Systems), Wholesale IP Termination (Offering US Flat Rate route as well as Standard/Premium A-Z routes).
    • FastPBX - FastPBX offers you HD quality service with our easy to use phone solution. We offer brand new, certified business class Cisco handsets with loads of great features that your business can take advantage of right away. ...

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    Business VoIP Providers - Compare and Choose a Business VoIP Provider

    Quality business VoIP providers today offer a wide variety of feature packages, services and prices. Selecting the ideal provider and service options will depend on your type and size of business, features needed and projected volume of usage. Even when working with top-tier providers, your basic monthly service charges per line may begin at rates as low as $20. Before choosing your VoIP provider, it is essential to first determine your company's precise telecommunications needs to enable timely and cost-efficient initiation of your service. By consulting your chosen Voice over IP service team and seeking their expert advice in advance, you can be prepared to take the following steps to facilitate the smooth, productive startup of your services:

    • Evaluate Your Internet Connection. - Determine the strength and capacity of your Internet connection and bandwidth. You need to ensure that your system has adequate speed to best accommodate your new VoIP installation for top quality service.
    • Assess Your Company Budget and Needs. - With knowledge of your company's current budget and VoIP needs, you can more easily select the service provider and feature options that meet your requirements.
    • Determine Your Equipment Needs. - Evaluate your current and near future VoIP equipment needs. Phones can be purchased from around $50 to $500 or more. Once you decide which feature options are immediate requirements and which ones can be added later as needed, you are ready to choose your service provider.
    • Compare VoIP Providers. - By comparing VoIP company service options, advanced features and equipment along with user and industry reviews, you can best make a wise decision, selecting the ideal VoIP provider for your enterprise.

    Important Information to Request from Any Potential VoIP Provider

    Before signing a service contract with any business VoIP provider, be sure to request basic service information and practices in writing. You need to be certain of such details as startup costs and monthly fees, any limitations and costs on portable phone numbers and exactly which features are included in the service package you select. You also need to know if international calling is included, charges for adding extra features and the extent of customer care and technical services provided. Also important are such issues as whether your provider offers a money back guarantee and if there are any cancellation fees. It is also helpful to determine prior to signing up for VoIP services if there are any hidden fees assessed by your chosen provider.

    Take Full Control and Advantage of Your VoIP System

    Once your new business VoIP system and service are in place, you and your staff members will have full-control capabilities for use of your business communications system. Your service provider will ensure connection with your online portal for customizing your telecomm options. These modern digital portals are user-friendly, enabling feature changes and additions to be made for immediate availability. You and your staff can make decisions and changes in real-time that work for you right in the moment.

    You can manage your call settings remotely, directing calls to voicemail or having them transferred to another number or extension. You can also make exceptions to any chosen setting in your phone system. For example, if you are expecting an important business call and want to take that call, but hold all other calls for a few hours, you can set your phone to direct only the designated call to ring on your extension. This system allows and encourages you to take complete control of your telecommunications systems and settings so that the service works for your best interests and immediate needs at all times.

    Major Business Benefits and Advantages of Installing VoIP

    With an excellent quality VoIP system installed and running well in your company offices to provide remote access for you and your employees, you can work much more efficiently, achieving more in less time. You will enjoy the many benefits of knowing that you can leave the responsibility of your advanced office telecommunications system operations to your VoIP provider while you handle other important business matters. Other major benefits and advantages of your new business VoIP system enable you to accomplish the following:

    • Schedule Your Own Business Hours. ...

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  • 08/18/16--04:06: VOIP Event Calendar
  • September 2016

    • 26 – 27 TELECODAYS Dubai - TelecoDays Dubai is an annual global telecom event bringing together wholesale voice, mobile, data carriers, SMS companies, MVNOs and telecom solutions vendors from around the world. Set an Appointment

    May 2016

    • 18-20 : Kamailio World Conference 2016, in Berlin, Germany - jubilee edition celebrating 15 years of development for Kamailio, the open source SIP server project
    • 10-12 : OpenSIPS Summit 2016 in Amsterdam, The Netherlands - 2 days of presentations and updates from the OpenSIPS core team, community and related projects + 1 day of Workshops and Design Clinics.

    March 2016

    • 24 – 25 TELECODAYS Prague 2016 - Global telecom meeting in the heart of Europe bringing together wholesale voice, mobile, data carriers, MVNOs and telecom solutions vendors from around the globe.
    • 15 – 16 Telecoms World Asia 2016 - With a 17 year track record, and the revamped theme “Exploding Bandwidth, Emerging Markets, Evolving Partnerships”, Carriers World Asia continues to be the stage, in this new digital age, where decision makers from leading international carriers, operators, authorities and suppliers throughout the entire wholesale communications chain meet to learn, strategise and partner for the common goal of core revenue sustenance and growth in a region of rising opportunities.
    • 14 - 18 : Join TrainingCity in Midtown Manhattan, "The Big Apple" for our ever popular "hands on" VoIP Training & SIP Training classes! VoIP Hands On Workshop * Hands On SIP Training These classes will sellout, Email TrainingCity today for more information.

    Feb 2016

    • 11 - 12 Phoenix, AZ SIP Training Course. Hands on SIP training with the trusted experts from TrainingCity. Join us in Phoenix & Learn SIP with hands on labs and expert instructors! Hands On SIP Training. For more information, Email TrainingCity.


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  • 08/20/16--08:23: VoIP Termination
  • Please add information to this page about VoIP call termination.

    What is VoIP Termination?

    VoIP call termination is used to refer to the procedures that are used for routing telephone calls from one provider to the next provider until the call has been routed to the last telephone company and has been received by the recipient. Voice termination is another term that is used for call termination. The telephone companies are also referred to as providers or carriers.

    Called Party

    The called party is the person who has received the telephone call. The end point of the route may be on the Internet or may be at a point that was reached by routing the call through the public switched telephone network. The procedures for routing the call stop when the call has been received by the recipient. The process may seem simple to individuals who do not experience problems with making telephone calls but is not so simple to individuals who make calls that will not connect such as calls to a different country.

    Calling Party

    The calling party is the person who has initiated the call and who wants to be connected to the called party. There may be problems with the telephone calls that begin on the Internet and end at a cellular phone. The sound of the voices may seem to be amplified with echoes and have a scratchy quality. The calls that are initiated with Google Voice may never connect or could be delayed.

    VoIP

    Voice over Internet protocol (VoIP) is a term that is used to describe a call that was initiated on the Internet such as Skype calls or calls made with Google Voice. The calls that were initiated on the Internet usually end at a point that is not on the Internet. Most of the recipients of telephone calls receive the calls with a landline phone or with a cellular phone. The route may begin on the Internet but will end at a point that was reached by routing the call from the public switched telephone network (PSTN), which is the common description for call termination.

    Internet Networks

    A tier-one operator is licensed and registered to operate an Internet protocol (IP) network for Internet telephony services. Tier-one operators can handle call origination and call termination. A tier-two operator can lease services from a tier-one operator. The tier-three operators can lease services from either a tier-one or two-two operator. There are also resellers of VoIP services and wholesalers in the market. The quality of the services is not very high because of the inconsistencies in the market such as fluctuations with demand, fraud and problems with doing business on an international level.

    Call Origination

    Call origination is used to refer to telephone calls that originate from the public switched telephone network and end the route on the Internet. Call termination is considered to be the opposite of call origination because the direction of the paths are reversed. The terms are associated with the starting point of the calls, path of the route of the calls and termination point of the calls. The operators of IP telephony services can handle calls that originate or terminate on the Internet.

    Fees

    The fees for services are subject to the regulations of several countries because the routes of the calls will cross over more than one country. Those countries can use legislation to control the fees for the services. Termination rates are usually very high for the countries in the Middle East and Asia. The rates are intentional high because there are more incoming calls than outgoing calls from the countries, which is caused by the diaspora effect of a migrating population.

    VoIP Termination Providers

    Please list VoIP Termination providers here in alphabetical order.


    1Pipe Telecom | OnePipe is a licensed carrier providing Hosted PBX and SIP Trunking in over 60 countries. We have regional network facilities on five continents connected across our private network. ...

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  • 08/21/16--03:47: Los Angeles VoIP
  • This is a list of VoIP providers in Los Angeles. Los Angeles VoIP companies typically support multi-line telephone systems, small gateways and hosted VoIP. Please add VoIP Providers in Los Angeles to the list below.


    • .e4 SIP/PBX/API/SMS - .e4's hosted PBX and SIP products lead the way. Check us out for a 1 month trial.
    • FluentStream Technologies FluentStream Technologies is a fantastic Cloud-hosted business phone system. We have a best-in-class web portal, an industry-leading WebRTC-based FluentCloud WebPhone, and world class 24x7x365 support. Get all the benefits of the cloud with service that you'll love!
    • SIPSRUS SIPSRUS provides cloud computing based business phone and fax systems designed for today's mobile and distributed business world. SIPSRUS provides services in USA, Canada, UK, Australia, Japan, Spain, India, UAE and many more!
    • Jive Communications - Jive offers Los Angeles VoIP services business.
    • Lantelligence is an International provider of Business Communications solutions that include IP Phone Systems, Call Centers, Video and Web Conferencing services for multi-location corporations.
    • ConfCentral offers flat fee conferencing with local access number in the USA
    • ActiveServe PBX Hosting 3CX, Asterisk, Elastix, and Trixbox PBX Hosting. CAT-5 Data Center, Active NAT Assistance™, Fully Managed Cisco Network, Cloud Platform. No hardware or software to purchase or maintain. 24/7/365 Support. Do-It-Yourself or Turn-Key
    • Connect Me Voice offers a full line of services from basic voicemail to full business systems
    • Digivoix is saving tons of money on all your internet telephony needs, Hosted phone services start at $34.95 (Unlimited Local and Long Distance calling), SIP Trunking starting at $12.95 (Unlimited incoming, 1.6 cents outgoing (US)), Turnkey IP PBX Solutions (offering variety of IP PBX systems with personalised turnkey solutions for small and medium sized markets as per customers needs), Great pricing on Hardware (IP Phones, IP Adapters, IP PBX Systems), Wholesale IP Termination (Offering US Flat Rate route as well as Standard/Premium A-Z routes).
    • FastPBX - FastPBX offers you HD quality service with our easy to use phone solution. ...

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  • 08/21/16--03:49: Ohio VoIP
  • This is a list of VoIP providers in Ohio. Ohio VoIP companies typically support multi-line telephone systems, small gateways and hosted VoIP. Please add VoIP Providers in Ohio to the list below.

    • SIPSRUS SIPSRUS provides cloud computing based business phone and fax systems designed for today's mobile and distributed business world. SIPSRUS provides services in USA, Canada, UK, Australia, Japan, Spain, India, UAE and many more!
    • Jive Communications - Jive offers Ohio VoIP services business.
    • Lantelligence is an International provider of Business Communications solutions that include IP Phone Systems, Call Centers, Video and Web Conferencing services for multi-location corporations.
    • ConfCentral offers flat fee conferencing with local access number in the USA
    • ActiveServe PBX Hosting 3CX, Asterisk, Elastix, and Trixbox PBX Hosting. CAT-5 Data Center, Active NAT Assistance™, Fully Managed Cisco Network, Cloud Platform. Eczema Cure No hardware or software to purchase or maintain. 24/7/365 Support. Do-It-Yourself or Turn-Key
    • Connect Me Voice offers a full line of services from basic voicemail to full business systems
    • Digivoix is saving tons of money on all your internet telephony needs, Hosted phone services start at $34.95 (Unlimited Local and Long Distance calling), SIP Trunking starting at $12.95 (Unlimited incoming, 1.6 cents outgoing (US)), Turnkey IP PBX Solutions (offering variety of IP PBX systems with personalised turnkey solutions for small and medium sized markets as per customers needs), Great pricing on Hardware (IP Phones, IP Adapters, IP PBX Systems), Wholesale IP Termination (Offering US Flat Rate route as well as Standard/Premium A-Z routes).
    • FastPBX - FastPBX offers you HD quality service with our easy to use phone solution. We offer brand new, certified business class Cisco handsets with loads of great features that your business can take advantage of right away. All of our systems come with a 1-year Cisco manufacturer's warranty and 30-day money-back guarantee. Best of all, there are no contracts! To learn more about VoIP check us out at http://fastpbx.com/

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  • 08/21/16--03:52: California VoIP
  • This is a list of VoIP providers in California. California VoIP companies typically support multi-line telephone systems, small gateways and hosted VoIP. Please add VoIP Providers in California to the list below.

    • FluentStream Technologies FluentStream Technologies is a fantastic Cloud-hosted business phone system. We have a best-in-class web portal, an industry-leading WebRTC-based FluentCloud WebPhone, and world class 24x7x365 support. Get all the benefits of the cloud with service that you'll love!
    • SIPSRUS SIPSRUS provides cloud computing based business phone and fax systems designed for today's mobile and distributed business world. SIPSRUS provides services in USA, Canada, UK, Australia, Japan, Spain, India, UAE and many more!
    • Jive Communications - Jive offers California VoIP services business.
    • Axvoice Residential and business phone service for California.
    • Lantelligence is an International provider of Business Communications solutions that include IP Phone Systems, Call Centers, Video and Web Conferencing services for multi-location corporations.
    • ConfCentral offers flat fee conferencing with local access number in the USA
    • ActiveServe PBX Hosting 3CX, Asterisk, Elastix, and Trixbox PBX Hosting. CAT-5 Data Center, Active NAT Assistance™, Fully Managed Cisco Network, Cloud Platform. No hardware or software to purchase or maintain. 24/7/365 Support. Do-It-Yourself or Turn-Key
    • Business VoIP Experts offers business class VoIP services throughout California. Our partnerships with over 70 providers and support for the latest VoIP Phones from Cisco, Avaya, Polycom, Aastra, Allworx, ShoreTel and YeaLink cater to the needs of almost any business. Contact us today for free consultation.
    • Connect Me Voice offers a full line of services from basic voicemail to full business systems
    • Digivoix is saving tons of money on all your internet telephony needs, Hosted phone services start at $34.95 (Unlimited Local and Long Distance calling), SIP Trunking starting at $12.95 (Unlimited incoming, 1.6 cents outgoing (US)),

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  • 08/21/16--23:00: Chicago VoIP
  • This is a list of VoIP providers in Chicago. Chicago VoIP companies typically support multi-line telephone systems, small gateways and hosted VoIP. Please add VoIP Providers in Chicago to the list below.

    • .e4 SIP/PBX/API/SMS - .e4's hosted PBX and SIP products lead the way. Check us out for a 1 month trial.
    • Cloud-based phone system for small business in Chicago, cloud hosted PBX, business VoIP system Vox Connect is a cloud-based phone systems provider serving Chicago’s home, small and medium-sized businesses. Our high-quality cost-effective telecom services are custom-designed to fit your business – and your budget. We’ll work with you to learn about your existing telecom infrastructure, understand your telecom needs and customize the configuration of your cloud-based phone system ( also known as cloud based PBX or cloud hosted PBX ) to meet the specific needs of your business.
    Why VoxConnect.com?
    • High Quality VoIP Services. Secure, reliable, carrier-grade facilities serving customers in the US and Canada since 2006. Our state of the art Voice over IP infrastructure is monitored 24/7 by our team of expert engineers, ensuring reliability and uninterrupted operations. With VoxConnect.com, your business will experience higher quality service at a lower price.
    • Customized solutions to perfectly fit your small business needs. Every small business is different. We’ll work with you to understand your telecom needs and customize the configuration of your cloud-based phone system ( also known as cloud based PBX or cloud hosted PBX ) to meet the specific needs of your business.
    • Local setup and support. VoxConnect.com is proud to be a part of Chicago’s small business community. We provide on-site network assessment, advise and/or implement the necessary changes and install your new VoIP phones. Service installation with no downtime
    • The phone system and phone service is a vital part of any business. We don't just ship the VoIP equipment to your location. We’ll migrate and install your cloud based phone system and service without any downtime.

    • FluentStream Technologies FluentStream Technologies is a fantastic Cloud-hosted business phone system. We have a best-in-class web portal, an industry-leading WebRTC-based FluentCloud WebPhone, and world class 24x7x365 support. Get all the benefits of the cloud with service that you'll love!
    • SIPSRUS SIPSRUS provides cloud computing based business phone and fax systems designed for today's mobile and distributed business world. SIPSRUS provides services in USA, Canada, UK, Australia, Japan, Spain, India, UAE and many more!
    • Jive Communications - Jive offers Chicago VoIP services business.
    • Lantelligence is an International provider of Business Communications solutions that include IP Phone Systems, Call Centers, Video and Web Conferencing services for multi-location corporations.
    • ConfCentral offers flat fee conferencing with local access number in the USA

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  • 08/21/16--23:01: Dallas VoIP
  • This is a list of VoIP providers in Dallas. Dallas VoIP companies typically support multi-line telephone systems, small gateways and hosted VoIP. Please add VoIP Providers in Dallas to the list below.

    • c2mtech c2mtech specializes in advanced VoIP phone systems for small offices to enterprise organizations. Based in Carrollton, c2mtech is recognized by Inc500 for tremendous growth since 1994. Work with the largest independent telecom services provider in Dallas, and take advantage of simple turnkey systems to the latest in VoIP communications, conferencing and audio visual solutions. We offer 24/7 support and are partners with Toshiba, Avaya, Samsung, NEC, ESI and more.
    • FluentStream Technologies FluentStream Technologies is a fantastic Cloud-hosted business phone system. We have a best-in-class web portal, an industry-leading WebRTC-based FluentCloud WebPhone, and world class 24x7x365 support. Get all the benefits of the cloud with service that you'll love!
    • SIPSRUS SIPSRUS provides cloud computing based business phone and fax systems designed for today's mobile and distributed business world. SIPSRUS provides services in USA, Canada, UK, Australia, Japan, Spain, India, UAE and many more!
    • Jive Communications - Jive offers Dallas VoIP services business.
    • Lantelligence is an International provider of Business Communications solutions that include IP Phone Systems, Call Centers, Video and Web Conferencing services for multi-location corporations.
    • ConfCentral offers flat fee conferencing with local access number in the USA
    • ActiveServe PBX Hosting 3CX, Asterisk, Elastix, and Trixbox PBX Hosting. CAT-5 Data Center, Active NAT Assistance™, Fully Managed Cisco Network, Cloud Platform. No hardware or software to purchase or maintain. 24/7/365 Support. Do-It-Yourself or Turn-Key
    • Business VoIP Experts offers business class VoIP services throughout the Dallas area. Our partnerships with over 70 providers and support for the latest VoIP Phones from Cisco, Avaya, Polycom, Aastra, Allworx, ShoreTel and YeaLink cater to the needs of almost any business. Contact us today for free consultation.
    • Connect Me Voice offers a full line of services from basic voicemail to full business systems
    • Digivoix is saving tons of money on all your internet telephony needs, Hosted phone services start at $34.95 (Unlimited Local and Long Distance calling), SIP Trunking starting at $12.95 (Unlimited incoming, 1. ...

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  • 08/23/16--04:00: Virtual PBX
  • Virtual PBX is a budget-friendly form of hosted VoIP (Voice over Internet Protocol) that usually only handles inbound calls. A virtual PBX is typically intended for small business VoIP customers with fewer than 10 employees and low-volume telephone traffic.


    What Is Virtual PBX?

    A virtual PBX is an economy-class version of hosted PBX. Hosted and virtual PBX systems are business VoIP PBX phone systems that transmit calls over the Internet as data.

    A virtual PBX offers inexpensive business VoIP telephone service to small businesses. As with a hosted PBX phone systems, a virtual PBX is owned and maintained off-site by a VoIP service provider. A virtual PBX enables a small business telephone system to access enterprise-level features such as auto attendants and voicemail. With virtual PBX small business telephone systems, small start-ups, mom-and-pop shops, freelancers, and entrepreneurs can all present a professional image to vendors, investors, and customers.

    Depending on the service provider, a virtual PBX phone system may require a separate phone service for outbound calls.

    Virtual PBX Features


    Virtual PBX phone systems offer lower costs and fewer features than hosted PBX phone services. Compared to hosted PBX small business telephone systems, virtual PBX service is limited to the most basic fundamentals of business-oriented call controls. Virtual PBX is geared toward simple inbound call-routing for SoHo offices with few personnel, small budgets, and limited calling needs. As with many hosted PBX calling services, most virtual PBX phone systems do not require a contract or term commitment.

    Standard features offered with most virtual PBX plans are:

    • Voicemail
    • Auto attendant
    • Unlimited call handling (no busy signals)
    • Call forwarding

    Limitations


    Virtual PBX phone systems generally:

    • Handle only inbound calls
    • Offer a limited number of extensions
    • May not include Fax over IP (FoIP) services
    • Include a set amount of free minutes
    • May not offer voicemail-to-email
    • May not include international long-distance coverage
    • May not offer Internet fax service
    • May charge extra for conference calling

    The features offered vary by virtual PBX VoIP provider. As VoIP service becomes a more common solution for small business telephone systems, many virtual PBX plan features are incorporating the more advanced features of hosted PBX phone systems. Compare plans and prices to determine the best virtual PBX solution.

    Cost

    Virtual PBX phone prices depend on a variety of factors, such as the features included. Virtual PBX phone service plans can start as low as $9.95 (Grasshopper) per month.

    Virtual PBX Service Providers


    Some virtual PBX providers include:

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  • 08/23/16--06:32: xCALLY
  • xCALLY is a professional Contact Center Suite optimized for Asterisk.

    xcally3logosmall.png

    Developer: Xenialab
    Released: 2010-2011
    Official Web Site: www.xcally.com
    Product video

    Features

    - Omni Channel engine: voice, sms, chat, email, video, social media and custom channels
    - Drag and Drop Visual WEB IVR
    - Customizable Real Time Dashboards
    - Contact Manager and Customer Journey management
    - Outbound Automatic Dialer
    - Customizable Reporting
    - Visual Scripting tool
    - Triggers and Automations
    - API for 3rd party integration

    Description

    xCALLY is a modular architecture developed using the XCALLY MOTION Real time asynchronous technology
    The main modules include:
    1. The XCALLY Motion Bar: an Omni Channel phone bar designed for the customer care agents, developed to manage the agent status with Login/Logout, Pause, Backoffice, Call features, customizable Call Pop-ups, CTI Computer Telephony Integration for external CRM, ERP and general third party applications and API.

    xCallyBar.png

    2. xCALLY server: the Motion core technology providing an advanced web interface for supervisors and user to configure the solution and monitor your omni channel customer care

    3. Cally Square: the Drag and Drop IVR module

    4. Motion Dialer: a powerful predictive dialer

    5. Jscripty: a powerful scripting tool for your customer interview

    6. Trigger and Automations: event driven configurable flows to perform automatic operations

    7. CM: the Contact Manager - A Lite CRM to dispose your interactions and monitor the customer journey

    8. Open Channel: add the custom channel interaction you need via our API!

    Inbound MultiChannels

    xCALLY can dispatch inbound services based on:
    - VoIP or Traditional DID: Toll-Free numbers or normal extensions routed through SIP Trunks or traditional PSTN lines

    How to buy


    International Partnership Program


    {HITCOUNTER}

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  • 08/25/16--07:53: Call Center Solutions
  • Call center solutions include any call center provider or kind of software that supports call centers. Call center solutions are products and services that solve the specific need for customer relationship management (CRM).

    A call center solution is often a total package like unified communications or turnkey product, such as an outsourced call center. Software that runs a complete call center system would also be considered a call center solution.

    Types of Call Center Solutions


    Inbound call center solutions help companies with incoming calls, such as with customer service and tech support. Outbound call center solutions can help businesses with market research, lead generation and customer outreach. Telemarketers use outbound call centers.

    Blended call center solutions can provide both inbound and outbound services.

    A virtual call center solution can work for businesses with no central location or several locations. Call center agents can work from home.

    Offshore call centers are outsourced companies outside of the business’ home country. Offshore call center solutions can save businesses on overhead expenses.

    Web-enabled call center solutions allow customers to call in from their computers. A web-enabled call center is usually a contact center.

    In many cases, call center solutions are actually contact centers with the ability to communicate in a wider variety than voice. See call center vs contact center.

    Call Center Software

    Software is always a part of modern call center solutions. A call center needs a server to run its phone system (such as a PBX) and software to integrate telephony and computer systems.
    Not all software is all-in-one. For example, a company wishing to integrate CRM with its call center technology requires additional software.

    Call center software can have useful features such as phone controls from the computer and screen popping a client’s profile/information.

    Many call center services come with their own, proprietary software. When a company runs its own call center or contact center there are software solutions, both proprietary and open source, for the below functions:


    Call Center Solutions

    This is a list of call center solutions providers and software. Please keep this list in alphabetical order. ...

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  • 08/25/16--11:18: Asterisk cmd proceeding
  • Proceeding()

    This application requests that the signaling indication "proceeding" is provided on the calling channel.


    Details:


    See also:



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  • 08/26/16--14:54: DooxSwitch
  • Class 5 Softswitch with Billing and Routing



    Image
    Image


    www.dooxswitch.com

    DooxSwitch is a software platform allowing for rapid VoIP services roll-out. It contains all necessary elements required in successful implementation of various VoIP services..




    • Screenshots here
    • All functionality covered in the detailed manual
    • Newest info and troubleshooting tips can be found in the wiki




    Image

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  • 08/26/16--14:55: NocRoom Networks
  • Founded in 2006, NocROOM is located at one of the largest internet exchange points in the world, facilitating excellent inter-connectivity with Latin America, the Caribbean and Europe. NocRoom is a global provider of optimized network solutions that offer the best possible performance, reliability and availability. Our advanced, IP-based networks deliver data, voice and content to clients and partners world-wide.

    NocRoom Tier1 Bandwidth Network
    Multiple Tier 1 bandwidth providers call NocRoom home; including AT&T, CenturyLink, Cogent, Comcast Business Class, FiberLight, FPL FiberNet, Internap, Level 3, TW Telecom, Verizon Business and XO. NocRoom facility is also home to several Tier 2 carriers.

    We offer 24/7/365 tech support with live reps on site every minute of every day to service the thousands of customers we maintain from all over the world.

    Services Include:
    Colocation, Dedicated Servers, VOIP
    PBX (cloud hosted or self hosted office install)

    NocRoom has over 100 Gbps of fiber optic connection to the internet with multiple tier 1 carriers.

    NocRoom is privately held, bitcoin accepted business with Multi Locations:
    Miami FL
    Dallas, TX
    Las Vegas, NV
    Los Angeles, CA

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  • 08/27/16--07:14: Call Center Software
  • Call center software is the software system that allows a company or organization to run a call center. This page lets you compare call center software providers.

    There are hundreds of different providers of call center software across the globe, and every call center software system has its pros and cons. When selecting the right call center software for your business, contact center, or call center, it's important to decide which features you want your phone system to have.

    Types of Call Center Software


    ACD helps productivity by assigning inbound agents to incoming calls. The automatic call distributor uses a set of instructions to determine who gets the call in the system. The algorithm can route calls based on agent skill or whoever has an idle phone. ACD can use caller ID or automatic number identification, but usually interactive voice response is enough to help the system determine the reason for the call.

    An automatic call distributor can also take advantage of computer telephony integration. Agents can receive relevant data on their computers along with the incoming call.

    Computer telephony integration is a broad category of software that connects telephone and computer systems. Computer telephony integration software can have both desktop and server functions. Various applications make up a system that can control phones, display call information, and route and report calls.

    Interactive voice response allows callers to route themselves to the appropriate department or use the company’s database for assistance. More sophisticated interactive voice response systems can access accounts and perform certain tasks, such as activating a credit card through a bank’s phone system. IVR involves using dial tone multi-frequency or voice commands. In the VoIP industry, a PBXauto attendant is near interchangeable with IVR. However, auto attendants are not capable of speech recognition.

    A predictive dialer calls a list of phone numbers at once. Outbound agents are then connected to the numbers that answer. A predictive dialer uses calculations to minimize the idle time of agents and the potential of losing answered calls when no agents are available.

    Contact Center Software

    For contact centers, software includes applications for chat, email, and web interaction in addition to telephony functions.

    Call Center Software Providers

    This is a list of call center software providers and developers. Please keep this list in alphabetical order.
    • Autom8 Enterprise Automated predictive dialer from Autom8 Group that is fully Omni Channel, communicate with your customers using Email, SMS, Webchat and Social Media (Facebook, Twitter, Linkedin, Google) making this truly a solution for the future.
    • 3CX Phone System Pro offers CRM integration, advanced reporting and queue strategies, inbuilt failover, integrated video conferencing and much more. ...

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  • 08/29/16--00:20: voip-info.org
  • Welcome to the VOIP Wiki - a reference guide to all things VOIP.


    This Wiki covers everything related to VOIP, software, hardware, VoIP service providers, reviews, configurations, standards, tips and tricks and everything else related to voice over IP networks, IP telephony and Internet Telephony.

    Your contributions are welcome, please read the How to add information to this wiki page and the Posting Guidelinesbefore you post.


    NEWS


    News Resources


    Getting Started


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  • 08/29/16--01:12: How to start a VOIP Business
  • The first thing to do is decide what part of VOIP marketplace you want to serve. Here are some possibilities:

    • VOIP Provider services
    • VOIP consulting
    • Independent Sales/Service Agent for existing VOIP service providers
    • Value Added services with VoIP
    • etc.

    Some general suggestions:

    • Pick an area that plays to your strengths. For example, if your strength is sales and marketing, pick an area where you can leverage those abilities
    • Learn all you can about the maketplace
    • Attend industry tradeshows
    • Read industry magazines, blogs, forums, etc
    • Read books
    • Do market research - talk to your potential customers
    • Ask questions
    • Test the waters — to the extent possible try before you buy, test the waters before making large commitments of time or money

    Value Added services

    If you have experience with VoIP or already in VoIP business, you can get benifit / new customers by introducesing some value added services on VoIP. Few value added services are mentioned in following, Within each service there are many choices.
    • PBX sales and service
      • Hosted PBX
      • Virtual Numbers
      • Hosted IVR / Auto attendents
      • etc

    • Message broadcasting / Call Center Solutions

    • Prepaid Cards
      • Retail prepaid cards from existing wholesale providers
      • Start your own brand of prepaid cards using services from existing wholesale providers
      • Start a new prepaid card provider company
      • Create new software package for prepaid card services
      • Create a Free Phone Booth
      • etc.


    Image

    DooxSwitch DooxSwitch is a software platform allowing for rapid VoIP services roll-out. It contains all necessary elements required in successful implementation of various VoIP services..

    Here is a guide on how to start a VoIP business and be successful So first, you need to decide what part of the VoIP market you want to go into Read more


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  • 08/29/16--05:28: Call Center Monitoring
  • Companies offering call center monitoring services or software solutions offer concrete methods for assessing, assuring, and improving the performance of call center agents. Call center monitoring is achieved through metrics such as evaluations, comparative analyses, and feedback.


    Call Center Monitoring

    Call center monitoring is accomplished through three basic actions: measurement, analysis, and feedback. This creates a continuous loop of assessment and calibration based on objective metrics and scoring gleaned from call recordings, real-time analytics, and other forms of evaluation.

    For call center metrics to be most effective, the statistics and reporting must be considered relevant, practical, and above all, objective by the call center agent.

    Traditional call center metrics often rely on two key aspects:

    • Speech analysis
      • Phonetic indexing
      • Transcription
      • Multi-speaker speech separation (Role recognition)
      • Emotion detection
      • Talk-over analysis
    • Call flow
      • Call duration
      • Call time
      • Number of call transfers
      • Number of call holds
      • Hold duration

    Newer features of speech analysis, such as emotion detection, reflect a blending of competing viewpoints (acoustic features only vs. linguistics-only philosophies) and the technologies that can accommodate them both.

    Acoustic features include:
    • Volume
    • Tone
    • Pitch
    • Intensity
    • Inflection
    • Rate of speed

    Linguistic attributes include:
    • Words
    • Pauses
    • Stops
    • Hesitations
    • Laughter
    • Sighs

    Emotion detection can create a more layered, nuanced approach to call monitoring, ensuring that the overall context (rather than simple word frequency) provides a fuller picture, especially if that picture is one of customer frustration.

    Another new tool in speech analysis is talk-over analysis. Simultaneous crosstalk between customers and representatives is a source (and indicator) of frustration. Talk-over analysis can also pinpoint silences, which can imply a knowledge gap and a potential improvement area to target.

    Real-Time Analytics

    Real-time analytics are increasing in popularity with many call center managers. Recorded calls can take days to index, depending on factors such as how much data there is and where it's housed (on-premises or hosted). Real-time analytics can help call center agents to regulate and improve their CRM performance while it's most critical — as it's happening.

    The real-time call center monitoring and reporting offered by some call center monitoring services and software give call center managers quick access to data on groups and individuals. Some call center solutions take real-time analytics a step further by integrating real-time analytics into the call center routing procedures. ...

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  • 08/30/16--16:33: Old News
  • This page lists all the old VoIP news stories from the home page.

    July 2016


    June 2016


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