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  • 01/11/17--22:30: ICTBroadcast
  • ICTBroadcast is web based multi tenant unified communication auto dialer software solution. It features SMS messaging, Email marketing, Fax blasting and Voice broadcasting, suitable for SMB's, Entrepreneurs and Internet Telephony Service Providers (ITSP). ICTBroadcast supports multiple type of Communication Engines including re-known open source Asterisk, Freeswitch and Kannel. ICT Broadcast is scalable and integrated with RabbitMQ to achieve scalability and it can be scaled to blast thousands of simultaneous voice calls using either VoIP ( SIP or IAX ) or PSTN and Fax calls using using either FOIP (T.38 / G.711 pass through ) or PSTN.It is simple,multilingual support, reliable and user friendly web portal.

    ICT Broadcast platform support following type of campaigns

    Simple Voice Broadcasting )
    Voice Broadcasting with direct forwarding to Live agents support on answer)
    Interactive Voice Broadcasting / press 1 campaign )
    Survey / Polls )
    Inbound IVR campaigns)
    SMS Broadcasting )
    Fax Broadcasting )
    Email Marketing )
    Custom IVR voice broadcasting)

    New features added on december 2016

    CentOs 7 and Asterisk 13 support added
    Responsive theme added in ICTBroadcast
    Fail 2 ban support added for asterisk and ssh
    inbound ivr campaign support (inbound cost need to increase to USD 600)
    Conditinal survey support added plus no. of question in survey increased
    Option to download recordings
    DNC support added for Email campaigns via unsubscribe link (token)
    Backup management interface added
    Interface created for AMD configurations
    Interface created for system logs
    Campaign results to csv export support added



    How Voice Broadcasting works

    User upload a list of telephone numbers, upload audio message or record his voice message through telephone , configure outbound voice gateways and start a new campaign according to requirements using ICTBroadcast web interface and within seconds, ICT Broadcast starts broadcasting user's voice message to given list of telephone numbers with real time statistics.

    WHMCS integration with ICTBroadcast For Autodialer Billing

    ICTBroadcast has released a new billing module for ICTBroadcast Service Provider edition. This module will allow WHMCS to be used as Client Management and Billing front-end for Auto Dialer service, After integration with WHMCS system will be able to provide a complete business platform for broadcasting services including Website, package listing, automated order and Account provisioning. Following are few billing scenarios which can be achieved by ICTBroadcast for voice, fax, sms and email broadcasting business.

    ICTBroadcast Deployment Scenarios


    Automated Telemarketing
    Enterprise grade message Broadcasting
    Emergency notification system
    Interactive voice broadcasting / Smart Predictive dialer
    Customer surveys / Collections
    Polling Auto Dialer
    Mass Communications / notifications
    Political voice broadcast
    Robocall / call blasting,
    Phone reminders
    Community / Emergency alerts
    School Notifications
    Non-profit Fund Raising
    Wedding invitations
    cold calling
    mass broadcasting.
    Appointment reminders
    Retail sales / Business advertisement

    ICT Broadcast Features


    ICTBroadcast Trial version available for


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  • 01/11/17--22:32: ICT Innovations
  • images.jpg


    ICT Innovations is a software development company having experienced and dedicated professionals with expertise in LAMP Stack and computer telephony integration (CTI). ICT Innovations has strong knowledge of Open Source communications technologies and applications such as Asterisk, Freeswitch, Drupal, Plivo,voip, Elastix and OpenSIPS/ Kamailio.

    Products

    ICTBroadcast

    ICTBroadcast is a multi-tenant unified communications telemarketing autodialer software solution. It supports Voice broadcasting, SMS broadcasting, Email broadcasting & Fax broadcasting. It is suitable for small business owners, enterprises and Internet telephony service providers. ICTBroadcast is a smart auto dialer software with advanced autodialing multilingual supported features.

    ICTFAX

    ICTFAX is an Open Source (GPL v 3) multi-user, web based software solution for service providers based on Open Source Spandsp, Drupal and ICTCore Framework. ICTFAX is an email to fax , web to fax gateway, it supports G.711 faxing, PSTN faxing and T.38 origination and termination.

    Services

    Consultancy services

    ICTInnovations offer consultancy services to its clients and work with them to fully understand their exact business requirements. ICTInnovations customize, develop, migrate, integrate and provide network architecture and deployment plans to our international client base.

    Support services

    ICTInnovations provide support services for Open Source communications technologies such as Asterisk, Freeswitch, OpenSIPS, Plivo and Drupal.

    Integration and Development

    ICTInnovations offer services to allow the integration of Open Source telephony projects and components into any existing network. ICT Innovations can provide a complete business solution per each individual client's requirement. We will develop tailored API's on request to integrate Open Source VoIP projects with your existing communications infrastructure.

    Monitoring and Support services

    ICTInnovations provide 24/7 support services to monitor VoIP/Linux Servers. This ensures that any outage causes minimal service disruption. We provide immediate support for any issue arising and our professional support team is always available during our client’s business hours. Our monitoring support services include
    • Monitoring Linux servers during client’s business hours.
    • Maintenance of the Linux server.
    • Performance tuning.
    • System security and fixing security holes on a timely basis.
    • Urgent support services in case of unplanned issues during client business hours.

    Infrastructure and Deployment

    We also provide infrastructure and deployment services for hosted and cloud based telecom solutions.


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  • 01/11/17--22:44: ICTFAX
  • Release Note


    Reported issues fixed, successfully tested both inbound and outbound faxing December 2016

    Released new version of ICTFAX Ver 3.2 on April 15, 2015 based on ICTCore, a new communicatiosn framework, fixing reported issues

    Released new version of ICTFAX Ver 3.0 on Nov 28, 2014 , completly rebased on ICTCore after dropping plivo , Old version of ICTFAX was based on Plivo and has several issue during installation
    Released new version of ICTFax ICTFAX Version 2.2.0 on Feb 13, 2014 , Fax over IP software implementation based on T.38 protocol also support G.711 pass through faxing and PSTN faxing

    .

    ICTFAX


    ICT FAX is an open source (GPL v 3) based buisness solution especially for faxing along with support of SMS and Voip with advance web based billing capabilities featuring TIME, Per PAGE and Per SMS based Billing , It supports G.711 , T.38 and PSTN faxing .ICTFAX is complete faxing solution and does not need to be integerated with other open source projects to function properly that makes ICTFAX a unique and innovative faxing solution.

    ICTFAX, a Faxing solution


    ICTFAX can be used in following faxing scenarios

    • Email to fax
    • Web to fax
    • Fax to email

    ICTFAX, a SMS solution


    ICTFAX can be used in following SMS sending scenarios

    • Email to SMS
    • Web to SMS

    Screenshots


    http://sourceforge.net/projects/ictfax/

    Download


    Download open source Online FAX solution

    Documentation


    for further help please visit ICTFAX Forum

    ICTFAX is developed by ICT Innovations

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    ICT FAX, a unique open source faxing solution

    News


    Reported issues fixed, successfully tested both inbound and outbound faxing December 2016

    Released new version of ICTFAX Ver 3.2 on April 15, 2015 based on ICTCore, a new communicatiosn framework, fixing reported issues

    Released new version of ICTFax ICTFAX Version 2.2.0 on Feb 13, 2014 , Fax over IP software implementation based on T.38 protocol also support G.711 pass through faxing and PSTN faxing

    Released new version of ICTFAX Ver 2.0 beta on Jun 15, 2012 , complete rewritten in Drupal 7.0 and ported to use Plivo Communication Framework using Freeswitch as communication engine as backend instead of Asterisk , Old version of ICTFAX was based on Drupal 4.7 and was not compatible with PHP 5.3 causing compatibility issues those are now fixed

    We are pleased to announce that ICTFAX Version 3.0 is released. New release completely removes Plivo Framework from ICTFAX. Now ICTFAX no longer depends on Plivo for communication with FreeSWITCH. Instead, ICTCore has been introduced as a new lightweight communication library. ICTFAX uses ICTCore to communicate with FreeSWITCH. Apart from this major change, other features that are included in this release includes GUI based trunk provider configuration, multiple trunks allowed, documentation converted to markdown syntax, attachement file name with spaces issue has been fixed, error on retry issue fixed along with other minor bugs.

    ICTFAX


    ICT FAX is an open source (GPL v 3), multi-user and web based business solution with advance billing capabilities featuring duration as well as per unite billing , ICTFAX is an email to fax gateway, supports G.711 faxing , PSTN faxing and T.38 origination and termination .ICTFAX is complete faxing solution and does not need to be integerated with other open source projects to function that makes ICTFAX a unique and innovative faxing solution .

    ICTFAX, a Faxing solution

    ICT FAX can be used in following faxing scenarios

    Email to fax / web to fax / fax to email
    G.711 Origination / Termination / Gateway
    T.38 Origination / Termination
    PSTN Origination / Termination / Gateway

    please visit http://www.ictfax.org for more information




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  • 01/12/17--02:37: How to start a VOIP Business
  • The first thing to do is decide what part of VOIP marketplace you want to serve. Here are some possibilities:

    • VOIP Provider services
    • VOIP consulting
    • Independent Sales/Service Agent for existing VOIP service providers
    • Value Added services with VoIP
    • etc.

    Some general suggestions:

    • Pick an area that plays to your strengths. For example, if your strength is sales and marketing, pick an area where you can leverage those abilities
    • Learn all you can about the maketplace
    • Attend industry tradeshows
    • Read industry magazines, blogs, forums, etc
    • Read books
    • Do market research - talk to your potential customers
    • Ask questions
    • Test the waters — to the extent possible try before you buy, test the waters before making large commitments of time or money

    Value Added services

    If you have experience with VoIP or already in VoIP business, you can get benefit / new customers by introducing some value added services on VoIP. Few value added services are mentioned in following, Within each service there are many choices.
    • PBX sales and service
      • Hosted PBX
      • Virtual Numbers
      • Hosted IVR / Auto attendants
      • etc

    • Message broadcasting / Call Center Solutions

    • Prepaid Cards
      • Retail prepaid cards from existing wholesale providers
      • Start your own brand of prepaid cards using services from existing wholesale providers
      • Start a new prepaid card provider company
      • Create new software package for prepaid card services
      • Create a Free Phone Booth
      • etc.

    Sample business ideas:

    • Build a call tracking system.
    • Build 2 Factor Authentication system with Voice and SMS APIs.
    • Start your own grasshopper kind of business phone service.
    • And lot more. Sky is the limit! With the programing language of your choice you get the complete control of the dial plan and call routing.

    Here is big Picture

    Image

    Create your first VoIP application in 5 Minutes. Check out Quick Start Guide (http://www.didforsale.com/api-docs/voice-api-quickstart)





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  • 01/13/17--02:25: VOIP PBX and Servers
  • Please list information about VoIP PBX and Servers on this page. Please keep VoIP PBX and server provider information in alphabetical order, and below any other relevant information.

    Page Contents

    Numeric

    • 1comms.co.uk: Asterisk-based converged telephone system for UK Businesses
    • 2daydirect: Brand NEW Small Business VoIP phones. Free 2 day shipping anywhere in the United States
    • 2N NETSTAR PBX, virtual PBX: VoIP PBX system
    • 2N Omega IP PBX: VoIP PBX system
    • 2N VoiceBlue Enterprise: Simple VoIP SIP PBX
    • 3CX: Windows IP PBX / VOIP Phone system
    • 4PSA VoipNow: Hosted PBX software for service providers and enterprises, accelerating SaaS deployment. It runs on Linux environments (RHEL, SuSE Linux, CentOS, Fedora) on x86 and Power PC architecture based servers.
    • 8ix Zenith: 8ix Zenith spells an Asterisk derived IP Telephony application with the most advanced calling and communication features.

    A

    • APPRIN آپرین Middle East VoIP Distributor IP Phone, IP PBX, Gateway, ATA from Digium, Grandstream, Barix.
    • ALLO PSTN-IPPBX for SOHO with 30 IP extension, upto 6 Analog Extension & upto 4 PSTN trunk
    • ActivePBX™ | Turn-Key Business Phone System $149/mo.

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  • 01/13/17--12:54: Pulsar360, Inc. Reviews
  • Pulsar360, Inc. is a renown telecommunication provider that offers the best service in cloud PBX and premise based systems. Their attention to high quality service is backed by over 210 years of combined experience from their telecom professionals. As one of the oldest VoIP/digital phone service companies in the United States and Canada, Pulsar360 is placing companies on the enterprise level. Pulsar360 prides themselves on being powerful and affordable and customers agree!

    Because of their outstanding customer service and availability, you can rest assured that Pulsar360 is working in favor of your companies current and future needs. That is why there are so many features offered in their PBX hosting plan that customers are able to scale up or down, according to what your business needs. Also don't let geography limit you or your business. With Pulsar360 you can easily add stations or provide services to multiple locations or telecommuters. There are no limits with your provider and expanding your company is a possibility when you partner with Pulsar360.


    Take a look at the customer reviews of Pulsar360 and see what everyone is saying about this top provider!


    See also


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    Here is a list of producers of ready-made, black box PBXs that are based on Asterisk (in no particular order):

    A Zycoo Asterisk 13 System

    Image

    A Zycoo Asterisk V.13 base VoIP phone systems is user friendly and license free IP PBX system, includes optional telephony interfaces: PSTN, GSM, WCDMA, E1/T1, ISDN BRI. UC Pro& CooCall Softphone expand user's mobility, security, productivity and collaboration.

    Visit our website Zycoo to drop us an email or give us a call for more information.

    • VoIP Phone Systems
      • CooVox-U20 2FXO/FXO+FXS/2FXS/1GSM/2xISDN BRI IP PBX, 30 users & 15 concurrent calls.
      • CooVox-U50 PSTN, GSM, WCDMA IP PBX, 100 users & 30 concurrent calls.
      • CooVox-U80 PSTN, GSM, WCDMA, E1/T1, ISDN BRI IP PBX, 200 users & 60 concurrent calls.
      • CooVox-U100 PSTN, GSM, WCDMA, E1/T1, ISDN BRI IP PBX, 500 users & 100 concurrent calls.

    • Mobility (Remote worker)
      • CooCall Softphone Free, G.729, Voicemail, Call recording, Presence, Conference, Phonebook, Multi-language, Android & iOS.

    • UC&C
      • UC Pro Windows and MAC desktop, full control of handsets from PC, integrate with wide range of 3rd party CRM and applications. Window pop-up, click-to-call, presence, messaging.

    • Billing
      • CooBill Enterprise phone billing system

    AvatarDialler


    Image

    Avatar Asterisk base PBX is combination of Hosted PBX and IP PBX, to communicate and connected with other end users, sometimes it work like premise base PSTN and IP PBX system. Integrate with CRM technology, expand user’s productivity, local caller identification, conference calling and emails to voice mails, messages and fax, calls with recording with single click and automated call distribution to ease agent workload.

    For more queries, give us a call at: (+1)6467571041 & (+44)2037696777 or
    Login for the demo at

    Demo




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  • 01/14/17--22:59: Thirdlane Multi-Tenant PBX
  • Image

    12/11/2016 - Thirdlane Connect adds unified communications including private and group chat, voice and video conferencing, integrations, screen and file sharing to the latest version of Thirdlane Multi Tenant PBX platform .

    Thirdlane® Multi Tenant PBX is a reliable, feature rich, scalable and cost-effective IP PBX and unified communications software platform capable of hosting multiple virtual PBXs on a single Asterisk® server. It enables Internet Telephony Service Providers (ITSPs), telephony resellers, and VoIP entrepreneurs to offer a fully-featured hosted PBX to their customers, providing them an economical alternative to premise-based PBX hardware.

    Thirdlane Multi-Tenant PBX provides an easy-to-deploy, hosting-ready solution. The software is provided as a complete package, ready to install with all the components needed to build a powerful PBX hosting platform. With Thirdlane’s field-proven technology, you can offer great value to your customers by providing reliable hosting services and a customizable set of advanced features at a very competitive per-user cost compared to equivalent solutions.

    Thirdlane also provides system administrators tools for easily provisioning and managing PBX tenants, and the ability to provide each customer their own customized feature set to meet virtually every need. Thirdlane’s Asterisk-based Multi Tenant PBX boasts an open architecture and an extensive API (application programming interface) to provide interoperability and ease of integrating with third-party components such as service provider portals, billing systems, CRMs, and other programs.


    Key Features:

    • Auto-Provisioning: Thirdlane PBX is available with templates for auto-provisioning of devices such as Aastra, Cisco, Linksys, Polycom, Snom and Yealink phones and ATAs. This allows you and your customers to easily add phones and devices, individually or in bulk. Templates can be customized or added to support new devices.
    • Database-driven engine: To access the power of the Asterisk® real-time telephony, Thirdlane can utilize a database-driven engine for configuration and administration. This provides robust scalability and clustering options, and allows provisioning of “adds and changes” without reloading Asterisk.
    • Fine-grained permissions: Allow your administrators or customers to easily control each user’s call permissions per user or per group as appropriate, and to configure dialing rules on a per-route basis for operational economy and flexibility.
    • Customizable for your Company and Users: Upload your company name and logo to rebrand the PBX, select from Communications Manager GUI themes and languages, add language translations, and even customize GUI menus and configuration files. Since scripts are built in as part of the Thirdlane architecture, you can easily add custom scripts to support customer-requested features.
    • Retain Full Control of your Server: Unlike other solutions, Thirdlane doesn’t deny you root access to your server for troubleshooting, integrating with third-party components, and performing system maintenance and customization. Software updates are managed by a Thirdlane repository and are easy to install, to keep your system updated with the latest security features.
    • Industry-Standard Components: Thirdlane employs standard versions of the Asterisk telephony engine and CentOS® Linux, and doesn’t require custom patches. This allows you to update components of your system if needed. Thirdlane also supports versions of Digium®-certified Asterisk and Red Hat® Linux for additional peace of mind in critical applications. ...

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  • 01/16/17--01:02: Call Center Software
  • Call center software is the software system that allows a company or organization to run a call center. This page lets you compare call center software providers.

    There are hundreds of different providers of call center software across the globe, and every call center software system has its pros and cons. When selecting the right call center software for your business, contact center, or call center, it's important to decide which features you want your phone system to have.

    Types of Call Center Software


    ACD helps productivity by assigning inbound agents to incoming calls. The automatic call distributor uses a set of instructions to determine who gets the call in the system. The algorithm can route calls based on agent skill or whoever has an idle phone. ACD can use caller ID or automatic number identification, but usually interactive voice response is enough to help the system determine the reason for the call.

    An automatic call distributor can also take advantage of computer telephony integration. Agents can receive relevant data on their computers along with the incoming call.

    Computer telephony integration is a broad category of software that connects telephone and computer systems. Computer telephony integration software can have both desktop and server functions. Various applications make up a system that can control phones, display call information, and route and report calls.

    Interactive voice response allows callers to route themselves to the appropriate department or use the company’s database for assistance. More sophisticated interactive voice response systems can access accounts and perform certain tasks, such as activating a credit card through a bank’s phone system. IVR involves using dial tone multi-frequency or voice commands. In the VoIP industry, a PBXauto attendant is near interchangeable with IVR. However, auto attendants are not capable of speech recognition.

    A predictive dialer calls a list of phone numbers at once. Outbound agents are then connected to the numbers that answer. A predictive dialer uses calculations to minimize the idle time of agents and the potential of losing answered calls when no agents are available.

    Contact Center Software

    For contact centers, software includes applications for chat, email, and web interaction in addition to telephony functions.

    Call Center Software Providers

    This is a list of call center software providers and developers. Please keep this list in alphabetical order.

    • AirPhone from Vocalcom is new breed of Call Center Software. Better features, better conversations, happier customers. What makes Vocalcom customer contact technology stand out is that in addition to making omnichannel customer interactions management simple, it comes with boundless customization. This award-winning call center software enables businesses to drive a more effective sales team, and create effortless omnichannel customer experiences, journeys, and relationships. ...

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  • 01/16/17--04:59: voip-info.org
  • Welcome to the VOIP Wiki - a reference guide to all things VOIP.


    This Wiki covers everything related to VOIP, software, hardware, VoIP service providers, reviews, configurations, standards, tips and tricks and everything else related to voice over IP networks, IP telephony and Internet Telephony.

    Your contributions are welcome, please read the How to add information to this wiki page and the Posting Guidelinesbefore you post.


    NEWS


    News Resources


    Getting Started


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    Business VoIP Providers - Compare and Choose a Business VoIP Provider

    Quality business VoIP providers today offer a wide variety of feature packages, services and prices. Selecting the ideal provider and service options will depend on your type and size of business, features needed and projected volume of usage. Even when working with top-tier providers, your basic monthly service charges per line may begin at rates as low as $20. Before choosing your VoIP provider, it is essential to first determine your company's precise telecommunications needs to enable timely and cost-efficient initiation of your service. By consulting your chosen Voice over IP service team and seeking their expert advice in advance, you can be prepared to take the following steps to facilitate the smooth, productive startup of your services:

    • Evaluate Your Internet Connection. - Determine the strength and capacity of your Internet connection and bandwidth. You need to ensure that your system has adequate speed to best accommodate your new VoIP installation for top quality service.
    • Assess Your Company Budget and Needs. - With knowledge of your company's current budget and VoIP needs, you can more easily select the service provider and feature options that meet your requirements.
    • Determine Your Equipment Needs. - Evaluate your current and near future VoIP equipment needs. Phones can be purchased from around $50 to $500 or more. Once you decide which feature options are immediate requirements and which ones can be added later as needed, you are ready to choose your service provider.
    • Compare VoIP Providers. - By comparing VoIP company service options, advanced features and equipment along with user and industry reviews, you can best make a wise decision, selecting the ideal VoIP provider for your enterprise.

    Important Information to Request from Any Potential VoIP Provider

    Before signing a service contract with any business VoIP provider, be sure to request basic service information and practices in writing. You need to be certain of such details as startup costs and monthly fees, any limitations and costs on portable phone numbers and exactly which features are included in the service package you select. You also need to know if international calling is included, charges for adding extra features and the extent of customer care and technical services provided. Also important are such issues as whether your provider offers a money back guarantee and if there are any cancellation fees. It is also helpful to determine prior to signing up for VoIP services if there are any hidden fees assessed by your chosen provider.

    Take Full Control and Advantage of Your VoIP System

    Once your new business VoIP system and service are in place, you and your staff members will have full-control capabilities for use of your business communications system. Your service provider will ensure connection with your online portal for customizing your telecomm options. These modern digital portals are user-friendly, enabling feature changes and additions to be made for immediate availability. You and your staff can make decisions and changes in real-time that work for you right in the moment.

    You can manage your call settings remotely, directing calls to voicemail or having them transferred to another number or extension. You can also make exceptions to any chosen setting in your phone system. For example, if you are expecting an important business call and want to take that call, but hold all other calls for a few hours, you can set your phone to direct only the designated call to ring on your extension. This system allows and encourages you to take complete control of your telecommunications systems and settings so that the service works for your best interests and immediate needs at all times.

    Major Business Benefits and Advantages of Installing VoIP

    With an excellent quality VoIP system installed and running well in your company offices to provide remote access for you and your employees, you can work much more efficiently, achieving more in less time. You will enjoy the many benefits of knowing that you can leave the responsibility of your advanced office telecommunications system operations to your VoIP provider while you handle other important business matters. Other major benefits and advantages of your new business VoIP system enable you to accomplish the following:

    • Schedule Your Own Business Hours. ...

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  • 01/17/17--03:39: Free Virtual PBX
  • Please list only FREE VIRTUAL PBX service providers and platforms here

    • PBXww - The Free Virtual PBX Service


    Multitel Hosted PBX
    Offering Hosted PBX services with termination to US/Canada at $0.0095/minute. International calling also available. We also provide DIDs from over 100 countries. Hosted on geographically diverse colocations (locations in North America, South America, Europe, Africa, Asia, Australia) - so you're always just 40-50ms away from our closest PoP - therefore you'll have great audio quality

    Try it now for free - pay only for your minutes or DIDs - 20 extensions / 20 voicemails / 20 IVRs available for FREE FOREVER :)


    Also check out virtual PBX reviews and more at VirtualPhoneSystemReviews.com.

    See also


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  • 01/17/17--04:09: Virtual PBX
  • Virtual PBX is a budget-friendly form of hosted VoIP (Voice over Internet Protocol) that usually only handles inbound calls. A virtual PBX is typically intended for small business VoIP customers with fewer than 10 employees and low-volume telephone traffic.


    What Is Virtual PBX?

    A virtual PBX is an economy-class version of hosted PBX. Hosted and virtual PBX systems are business VoIP PBX phone systems that transmit calls over the Internet as data.

    A virtual PBX offers inexpensive business VoIP telephone service to small businesses. As with a hosted PBX phone systems, a virtual PBX is owned and maintained off-site by a VoIP service provider. A virtual PBX enables a small business telephone system to access enterprise-level features such as auto attendants and voicemail. With virtual PBX small business telephone systems, small start-ups, mom-and-pop shops, freelancers, and entrepreneurs can all present a professional image to vendors, investors, and customers.

    Depending on the service provider, a virtual PBX phone system may require a separate phone service for outbound calls.

    Virtual PBX Features


    Virtual PBX phone systems offer lower costs and fewer features than hosted PBX phone services. Compared to hosted PBX small business telephone systems, virtual PBX service is limited to the most basic fundamentals of business-oriented call controls. Virtual PBX is geared toward simple inbound call-routing for SoHo offices with few personnel, small budgets, and limited calling needs. As with many hosted PBX calling services, most virtual PBX phone systems do not require a contract or term commitment.

    Standard features offered with most virtual PBX plans are:

    • Voicemail
    • Auto attendant
    • Unlimited call handling (no busy signals)
    • Call forwarding

    Limitations


    Virtual PBX phone systems generally:

    • Handle only inbound calls
    • Offer a limited number of extensions
    • May not include Fax over IP (FoIP) services
    • Include a set amount of free minutes
    • May not offer voicemail-to-email
    • May not include international long-distance coverage
    • May not offer Internet fax service
    • May charge extra for conference calling

    The features offered vary by virtual PBX VoIP provider. As VoIP service becomes a more common solution for small business telephone systems, many virtual PBX plan features are incorporating the more advanced features of hosted PBX phone systems. Compare plans and prices to determine the best virtual PBX solution.

    Cost

    Virtual PBX phone prices depend on a variety of factors, such as the features included. Virtual PBX phone service plans can start as low as $9.95 (Grasshopper) per month.

    Virtual PBX Service Providers


    Some virtual PBX providers include:

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  • 01/18/17--01:09: Call Center Monitoring
  • Companies offering call center monitoring services or software solutions offer concrete methods for assessing, assuring, and improving the performance of call center agents. Call center monitoring is achieved through metrics such as evaluations, comparative analyses, and feedback.


    Call Center Monitoring

    Call center monitoring is accomplished through three basic actions: measurement, analysis, and feedback. This creates a continuous loop of assessment and calibration based on objective metrics and scoring gleaned from call recordings, real-time analytics, and other forms of evaluation.

    For call center metrics to be most effective, the statistics and reporting must be considered relevant, practical, and above all, objective by the call center agent.

    Traditional call center metrics often rely on two key aspects:

    • Speech analysis
      • Phonetic indexing
      • Transcription
      • Multi-speaker speech separation (Role recognition)
      • Emotion detection
      • Talk-over analysis
    • Call flow
      • Call duration
      • Call time
      • Number of call transfers
      • Number of call holds
      • Hold duration

    Newer features of speech analysis, such as emotion detection, reflect a blending of competing viewpoints (acoustic features only vs. linguistics-only philosophies) and the technologies that can accommodate them both.

    Acoustic features include:
    • Volume
    • Tone
    • Pitch
    • Intensity
    • Inflection
    • Rate of speed

    Linguistic attributes include:
    • Words
    • Pauses
    • Stops
    • Hesitations
    • Laughter
    • Sighs

    Emotion detection can create a more layered, nuanced approach to call monitoring, ensuring that the overall context (rather than simple word frequency) provides a fuller picture, especially if that picture is one of customer frustration.

    Another new tool in speech analysis is talk-over analysis. Simultaneous crosstalk between customers and representatives is a source (and indicator) of frustration. Talk-over analysis can also pinpoint silences, which can imply a knowledge gap and a potential improvement area to target.

    Real-Time Analytics

    Real-time analytics are increasing in popularity with many call center managers. Recorded calls can take days to index, depending on factors such as how much data there is and where it's housed (on-premises or hosted). Real-time analytics can help call center agents to regulate and improve their CRM performance while it's most critical — as it's happening.

    The real-time call center monitoring and reporting offered by some call center monitoring services and software give call center managers quick access to data on groups and individuals. Some call center solutions take real-time analytics a step further by integrating real-time analytics into the call center routing procedures. ...

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  • 01/18/17--01:54: ICTBroadcast
  • ICTBroadcast is multi tenant unified communication auto dialer software solution. It features SMS messaging, Email marketing, Fax blasting and Voice broadcasting, suitable for Entrepreneurs and Internet Telephony Service Providers (ITSP). ICTBroadcast supports multiple type of Communication Engines including re-known open source Asterisk, Freeswitch and Kannel. ICT Broadcast is scalable and integrated with RabbitMQ to achieve scalability and it can be scaled to blast thousands of simultaneous voice calls using either VoIP ( SIP or IAX ) or PSTN and Fax calls using using either FOIP (T.38 / G.711 pass through ) or PSTN.It is simple,multilingual support, reliable and user friendly web portal.

    ICT Broadcast platform support following type of campaigns

    Simple Voice Broadcasting )
    Voice Broadcasting with direct forwarding to Live agents support on answer)
    Interactive Voice Broadcasting / press 1 campaign )
    Survey / Polls )
    Inbound IVR campaigns)
    SMS Broadcasting )
    Fax Broadcasting )
    Email Marketing )
    Custom IVR voice broadcasting)

    New features added on december 2016

    CentOs 7 and Asterisk 13 support added
    Responsive theme added in ICTBroadcast
    Fail 2 ban support added for asterisk and ssh
    inbound ivr campaign support (inbound cost need to increase to USD 600)
    Conditinal survey support added plus no. of question in survey increased
    Option to download recordings
    DNC support added for Email campaigns via unsubscribe link (token)
    Backup management interface added
    Interface created for AMD configurations
    Interface created for system logs
    Campaign results to csv export support added



    How Voice Broadcasting works

    User upload a list of telephone numbers, upload audio message or record his voice message through telephone , configure outbound voice gateways and start a new campaign according to requirements using ICTBroadcast web interface and within seconds, ICT Broadcast starts broadcasting user's voice message to given list of telephone numbers with real time statistics.

    WHMCS integration with ICTBroadcast For Autodialer Billing

    ICTBroadcast has released a new billing module for ICTBroadcast Service Provider edition. This module will allow WHMCS to be used as Client Management and Billing front-end for Auto Dialer service, After integration with WHMCS system will be able to provide a complete business platform for broadcasting services including Website, package listing, automated order and Account provisioning. Following are few billing scenarios which can be achieved by ICTBroadcast for voice, fax, sms and email broadcasting business.

    ICTBroadcast Deployment Scenarios


    Automated Telemarketing
    Enterprise grade message Broadcasting
    Emergency notification system
    Interactive voice broadcasting / Smart Predictive dialer
    Customer surveys / Collections
    Polling Auto Dialer
    Mass Communications / notifications
    Political voice broadcast
    Robocall / call blasting,
    Phone reminders
    Community / Emergency alerts
    School Notifications
    Non-profit Fund Raising
    Wedding invitations
    cold calling
    mass broadcasting.
    Appointment reminders
    Retail sales / Business advertisement

    ICT Broadcast Features


    ICTBroadcast Trial version available for


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  • 01/18/17--09:17: VoIP Termination
  • Please add information to this page about VoIP call termination.

    What is VoIP Termination?

    VoIP call termination is used to refer to the procedures that are used for routing telephone calls from one provider to the next provider until the call has been routed to the last telephone company and has been received by the recipient. Voice termination is another term that is used for call termination. The telephone companies are also referred to as providers or carriers.

    Called Party

    The called party is the person who has received the telephone call. The end point of the route may be on the Internet or may be at a point that was reached by routing the call through the public switched telephone network. The procedures for routing the call stop when the call has been received by the recipient. The process may seem simple to individuals who do not experience problems with making telephone calls but is not so simple to individuals who make calls that will not connect such as calls to a different country.

    Calling Party

    The calling party is the person who has initiated the call and who wants to be connected to the called party. There may be problems with the telephone calls that begin on the Internet and end at a cellular phone. The sound of the voices may seem to be amplified with echoes and have a scratchy quality. The calls that are initiated with Google Voice may never connect or could be delayed.

    VoIP

    Voice over Internet protocol (VoIP) is a term that is used to describe a call that was initiated on the Internet such as Skype calls or calls made with Google Voice. The calls that were initiated on the Internet usually end at a point that is not on the Internet. Most of the recipients of telephone calls receive the calls with a landline phone or with a cellular phone. The route may begin on the Internet but will end at a point that was reached by routing the call from the public switched telephone network (PSTN), which is the common description for call termination.

    Internet Networks

    A tier-one operator is licensed and registered to operate an Internet protocol (IP) network for Internet telephony services. Tier-one operators can handle call origination and call termination. A tier-two operator can lease services from a tier-one operator. The tier-three operators can lease services from either a tier-one or two-two operator. There are also resellers of VoIP services and wholesalers in the market. The quality of the services is not very high because of the inconsistencies in the market such as fluctuations with demand, fraud and problems with doing business on an international level.

    Call Origination

    Call origination is used to refer to telephone calls that originate from the public switched telephone network and end the route on the Internet. Call termination is considered to be the opposite of call origination because the direction of the paths are reversed. The terms are associated with the starting point of the calls, path of the route of the calls and termination point of the calls. The operators of IP telephony services can handle calls that originate or terminate on the Internet.

    Fees

    The fees for services are subject to the regulations of several countries because the routes of the calls will cross over more than one country. Those countries can use legislation to control the fees for the services. Termination rates are usually very high for the countries in the Middle East and Asia. The rates are intentional high because there are more incoming calls than outgoing calls from the countries, which is caused by the diaspora effect of a migrating population.

    VoIP Termination Providers

    Please list VoIP Termination providers here in alphabetical order.


    Image
    Intellocom, LLC, a carrier offering complete voice solution

    Discover Intellocom, a carrier that offers premium service at best in class rates. ...

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  • 01/18/17--09:19: VoIP Origination
  • Please add information to this page about VoIP Origination.

    What is VoIP Call Origination?


    One of the terms most often used when talking about VoIP communications is call origination, which basically has to do with how a telephone call starts and how it travels to the receiver once it does. The following will provide an in-depth look at what call origination is, how it works and what type of hardware is required.

    What is Call Origination?

    VoIP stands for "Voice Over Internet Protocol". This means that phone calls utilize a technology that allows the calls to be sent directly over internet networks, which is a much cheaper way to make calls. Call origination refers to the point where the call starts, which takes place over the PSTN telephone network and transferred to their destination through the internet. It's important to note that a phone call through VoIP starts between the initiation point and the destination point, which are referred to as the originator and terminator respectively. There are typically different types of call origination depending on the services provided by the ITSP involved. The only way for call origination to work is if the VoIP originator has a call termination arrangement with a VoIP terminator.

    Required Hardware

    The best aspect of VoIP services is that there are hardly any noteworthy hardware requirements. All that is necessary is a gateway, which essentially transfers phone calls from the internet and onto PSTN lines. Since a gateway must interact with both the internet and standard PSTN lines, there are two interfaces necessary for a gateway, including a telephony interface that takes digital and analog lines and an Ethernet interface as a connection between the gateway and the internet. It's important to understand that a digital line can support a large amount of calls at one time, which can range anywhere from 20 to 30 depending on the type of line that is chosen. In comparison to a digital line, an analog line can only support one phone call at a time.

    How Call Origination Works

    Call origination is a fairly simple process that is a bit more complicated to explain. In essence, the gatekeeper mentioned previously will receive the calls and requests from the dialer. When a user makes a connection to the dialer, the gatekeeper will ask a Radius server to check if the user has input the correct password and username. The Radius server will then answer the gatekeeper with a yes or a no. If a yes answer is received from the Radius server, the user the has the ability to make a phone call from the origination point. Once the number has been placed, the gatekeeper once again receives a request for the phone call to be made. It is at this point where the gatekeeper will interact with the Radius server again to see if the user in question has enough money to make the phone call. The Radius server will then connect to the billing server to ascertain how much money has been provided by the user for this specific call, in order to nail down how long the call can last before being cut off.

    The billing server will then take a look at the location at which the call is originating from in order to measure the current rate of pay, which all depends on whether the call is being made in off peak or peak hours. Once this has been determined, the relevant information will then be sent back to the Radius server. Once the Radius server has received this information, it will be sent back to the gatekeeper. The user is then provided with the IP address for the gateway at the destination to which the call is being placed. This gateway will send the call to the final destination. If no other issue arises during this time, the call can take place and the two users can talk for however long the duration of the call is. If the call takes place once the maximum time allotment has been reached for the call, it will be disconnected and more money will need to be provided in order to make another call and continue the conversation. When the call has come to a conclusion, whether by the callers themselves or because they were disconnected, the initial user will have the total price of the call deducted from their payment source by the billing server.

    Types of VoIP services

    There are two basic types of VoIP services, including PC to phone and phone to phone. The provider for the PC to phone service will place a dialer on the internet that the user of the service can download and install. This dialer allows for an account to be created with any type of payment source that is allowed by the service provider. Once this is done, the user can make and receive calls. ...

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  • 01/18/17--09:30: BULK SMS
  • Bulk SMS, also known as bulk messaging or bulk text messaging is the act of disseminating SMS messages in large numbers so they are able to be delivered to various mobile phone terminals. This form of messaging is typically utilized by consumer brands, banks, enterprises and media companies. The messages are generally used for mobile marketing, enterprise and entertainment. However, banks often use them for fraud control. For example, if criminals are circulating a fake email that is asking people who have accounts at a certain bank to provide their social security numbers or other confidential information, these text messages can alert people to the scam so they do not fall victim to it. Bulk messaging is often utilized for reminders and alerts. However, it is more frequently used to send communications and information between customers and staff of various companies. Bulk messaging enables the delivery of SMS messages to large numbers of mobile phones that are located all around the world.

    Bulk messaging software

    In order to receive and send bulk messages, software is needed. There are many types of software packages specifically designed for this task that are available. These packages give their users the ability to send messages to as many phone numbers as they want. There are many different ways in which these phone numbers can be managed.

    The vast majority of software applications that are designed to be used with SMS enable the user to upload mobile phone number lists with the use of a CSV or TXT file. Systems that are more advanced are capable of automatically deleting any numbers that are repeated. There are also systems that can be programed to validate all of the mobile phone numbers before the messages are sent to them.

    Enhanced software features are also currently available that allow users to schedule messages to be delivered at certain days and/or times. Bulk messages are also able to be sent on mobile networks that are international or national, assuming that the provider of the bulk messaging software sends internationally.

    Bulk messaging portal

    Bulk messaging features can be added to websites through the use of this specific online script. Unlimited mobile phone numbers can be added to the list of numbers to send messages to. There are a wide variety of ways that can be used to manage these numbers.

    Bulk messaging API

    The majority of services that handle bulk messaging use the API's (Application Programming Interface) listed below. These enable the addition of functionality to programs by their programmers:

    • Email
    • HTTP
    • SMPP (Short Message Peer to Peer)
    • FTP (File Transfer Protocol)

    Immediate benefits of using bulk SMS messaging

    When a particular business is not doing well financially, they need to utilize various tools that can help them gain a competitive advantage in their specific industry. One of the main reasons that bulk SMS is so popular is its ability to lower operational costs while also generating revenue at the same time. Bulk SMS might be the only medium that is able to show a return on investment that is able to be measured. Wholesale SMS messaging is targeted, which makes it extremely effective at getting people to respond and generate revenue.

    Reduces operational costs

    Bulk SMS message transmission is more effective than email and less expensive than voice calls. There are thousands of businesses located all around the globe that utilize wholesale SMS as a way to communicate with their suppliers, employees and customers. There is a significant cost savings as a result of time being saved because actual voice calls to suppliers, employees and customers do not need to be made. A single message can instantly be sent to many people at the same time, as long as the person is located in an area with mobile coverage. The ability to disseminate information so quickly to a large target audience reduces communication costs while also generating revenue if used for marketing purposes.

    Allows customers to be accessed easily

    More people have mobile phones than have access to email or landline phones. Every mobile phone supports the use of text messaging. All mobile phone users are comfortable using this technology because it is simple and easy to understand. This makes wholesale SMS the perfect medium to use for communication with customers. There are also no demographical or geographical restrictions. ...

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  • 01/19/17--10:52: BrightPattern
  • Image

    If you expect fast set-up, ease of use, and scaling, from a Cloud Contact Center software you should not have to compromise on capabilities, channels, integrations, or reliability with your contact center solution. At Bright Pattern, we set a new standard for what can be expected from a Cloud Contact Center Solution. Don't settle for poor customer service!

    Pricing
    Salesforce Integration
    Zendesk Integrations with Bright Pattern contact center, including Zendesk chat integration
    RightNow Contact Center Integration
    In-Mobile-App Customer Support
    Predictive Dialer
    SMS call center software



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