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Hosted IVR Solutions

January 19, 2017, 11:35 am
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This page lists providers of Hosted IVR solutions.

Hosted IVR Solutions Providers


Acclaim Telecom Services, Inc.

1300 E. Arapaho Richardson, Texas 75081
Suite 206
Richardson, Texas 75081
866.324.6416

Acclaim Telecom delivers the following solutions for your IVR needs:

  • IVR Hosted Solutions / Software as a Service (SaaS) / Cloud Computing Solutions
  • Custom IVR Application Development and Support
  • IVR Managed Services / Managed Premise IVR Solutions
  • Acclaim Telecom Mobile Solutions
  • IVR Extended Life Maintenance Programs

We Extend the Value of your IVR Systems

It’s not just about technology; it’s about solving your business needs. Acclaim Telecom Services helps our clients achieve greater top line revenue, improved customer satisfaction, increased company productivity, and reduced operating costs.

For more info: http://www.acclaimtelecom.com
For more info details on IVR Solutions:
IVR Hosting - http://www.acclaimtelecom.com
Hosted IVR Solutions - http://www.acclaimtelecom.com
IVR solutions - http://www.acclaimtelecom.com/solutions/


Arcutel - Enterprise Hosted IVR

https://www.arcutel.com

We provide an automatic telephony service to businesses of all sizes. You setup and have full control over your own IVR via our web based application. There is no investment required, we don't charge extra for premium features, and the first month is free.


AVOXI from AVOXI


AVOXI virtual call center solutions provide virtual call center products like SIP trunking and VoIP gateway solutions, with international toll-free numbers. Contact AVOXI at +1-770-937-9735 to learn more about these products and services.


Other Services:
Cloud Based Contact Center
Freephone Numbers
Hosted PBX Providers
International Toll Free Number
VoIP Call Center

Bright Pattern Interactive Voice Response


Bright Pattern leading provider of multichannel cloud contact center solutions, including Interactive Voice Response. Gracefully build your IVR logic flow using our drag-and-drop interface, Scenario Builder. Quickly build sophisticated interactive voice response applications that follow sequential or branching flows. They can also play prompts, collect digits, find available agents, and perform database dips to third-party applications. ...
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Bicom Systems

January 20, 2017, 4:15 am
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Bicom Systems provides the Communicating World with the most Complete Turnkey Communication Systems available by Creating, Unifying and Supporting the Most Advanced of Current Technologies.

History


Bicom Systems Ltd. was founded in 2005 to exploit its PBXware product.
PBXware was the first Commercial Turnkey Telephony System to use Open Source software including Asterisk.

Among the first customers to use PBXware was Redhat. The business model of Bicom Systems does hold similarities to Redhat in the manner by which it wraps Open Source software in a professional and charge for model, warranted to work.

In 2008 Bicom Systems delivered a custom built conferencing solution to NASA to facilitate the holding of scientific study groups such as the Inter Planetary Conference.

In 2009 Bicom Systems launched its Multi-Tenant Edition of PBXware.

In 2010 Bicom Systems began a relationship with NEC to provide a hosted Telephony Platform to businesses across Australia.

Bicom Systems published How to Grow an ITSP.


Products


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ThirdLane

January 21, 2017, 1:43 pm
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12/11/2016 - Thirdlane Connect and the new version of Thirdlane Multi Tenant PBX platform is available

Third Lane Technologies provides unified communications solutions to thousands of businesses, government and public organizations, Internet Telephony Service Providers, and Call Center Operators worldwide. Reliability, advanced features, open architecture and great value made Thirdlane products the clear choice for thousands of customers and partners worldwide.

Recently released Thirdlane Connect and other Thirdlane unified communication applications are free and available for download.

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Thirdlane Connect is an advanced unified communication application with support for voice, video, private and group messaging, screen and file sharing. Thirdlane Connect is available for modern web browsers, mobile, Windows, Mac and Linux.

Thirdlane Connect for Android devices can be installed from Google Play

Thirdlane Mobile Dialer is a simple dialer for mobile devices. Thirdlane Mobile dialer can be installed from Google Play

Thirdlane Web Dialer Chrome Extension integrates Thirdlane Connect with Salesforce, Zoho, Zendesk and other CRMs and is available from Chrome Web Store.

Thirdlane Products


Thirdlane offers professional unified communications software solutions for hosted and on-premises deployment. Thirdlane software solutions include:

  • Thirdlane Multi Tenant PBX - Multi Tenant PBX and Unified Communications platform for Unified Communications Service Providers
  • Thirdlane Elastic Cloud PBX - Unified Communications platfom for large scale multi site cloud or hosted deployment by Unified Communications service providers
  • Thirdlane Business PBX - advanced Unified Communications platform for businesses and Internet Telephony Service Providers for both on-premises or cloud deployment
  • Thirdlane Connect - Unified Communication app that adds messaging, voice, video, applications and CRM integrations to Thirdlane Multi Tenant and Thirdlane Business PBX platforms and can be deployed in modern browsers, mobile, and Windows, Mac, and Linux desktops
  • Thirdlane Call Center for businesses and call center operators

Thirdlane software solutions are built with standard, proven open-source components, including Kamailio SIP Server, Asterisk® PBX platform and CentOS® Linux. ...
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Alternatives to Skype

January 21, 2017, 7:43 pm
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This is a list of Skype alternatives. Please list alternatives to Skype.

  • Anveo Communicator provides FREE Video Calls, FREE Audio Calls, FREE chat, Video and Audio Group Calls, Make Phone Calls, Answer Phone Calls. It also includes business essential features: Desktop Sharing, Business Grade XMPP based IM, Voicemail, Integration with Anveo Visual Call Flow, ability to monitor calls of employees and more!

  • Thirdlane Connect adds messaging, voice, video, applications and CRM integrations to Thirdlane Multi Tenant and Thirdlane Business PBX platforms and can be deployed in modern browsers, mobile, and Windows, Mac, and Linux desktops.b

See also

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VOIP Service Providers Residential

January 22, 2017, 6:37 am
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Video Chat Software

January 23, 2017, 9:00 am
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Live video chat for contact center drives sales, improves customer satisfaction and decreases dispute-resolution time. The feature set includes dual video, text chat, application sharing, co-browsing, SDK for mobile platforms.

Video chat vendors


  • RichCall.io - video chat software for customer service supporting omni-channel paradigm and featuring video-conferencing and powerful web-collaboration tools.
  • Thirdlane Connect adds messaging, voice, video, applications and CRM integrations to Thirdlane Multi Tenant and Thirdlane Business PBX platforms and can be deployed in modern browsers, mobile, and Windows, Mac, and Linux desktops
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QueueMetrics Live

January 24, 2017, 4:23 am
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QueueMetrics-Live is a cloud solution (SaaS) that turn an existing Asterisk-based PBX into a full-fledged call-centre powered by QueueMetrics. It tracks over 150 metrics of inbound/outbound activities (calls, traffic, sessions) without upfront expenses for the deployment. A company can choose the service required and pay only for what is needed, included:

- Supports to up 50 agents, on unlimited queues and campaigns
- Compatible with any Asterisk distribution and configuration, including embedded systems
- Compatible with FreePBX, Elastix, and Yeastar appliances
- Localized in multiple languages (~20 at the moment)
- Single and multiple reporting for queues/campaigns
- Weekly activity breakdown in days or hours
- Business targets measurement against SLAs
- Staff performance analysis on ACD/non-ACD activities
- Customizable QA forms for custom call grading
- Detailed real-time activity reporting with definable alarms
- Real-time Wallboard
- Agent panel for call control, disposition, log-on and pause
- Embedded screen-pops to your favourite CRM system
- Restricted Visitor mode for external inspection

and much more.

The main advantage of an hosted SaaS solution is that operations can be easily scaled up or down by taking online resources following only the call-center needs. Also the required IT infrastructure is provided and hosted by the developer (Loway), so there are administration costs.
The customer accesses the service via secure SSL connection and the Loway does all the maintenance, updates and nightly backups, freeing the customers' time and resources for other tasks.
QueueMetrics Live is offered with a 30-day money back guarantee that includes remote installation.

QueueMetrics-Live can create reports split per agent, queue and timing, with many different levels of aggregation.
A wallboard showing what's happening within the call-center (queues, agents available, who's talking to whom) can be generated from real-time data.
Agents have their home panels to see and handle calls, track their pauses for their non-ACD time, and an embedded WebRTC soft-phone.

QueueMetrics-Live also offers Quality Assessment data input and reporting, can be launched very quickly and it’s ideal for companies ready to offload on-premise solutions in order to create new revenue streams integrating full-service contact centers.

See also:



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Asterisk fxotune

January 24, 2017, 1:58 pm
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fxotune

A utility for tuning the various settings on the fxo modules for analog cards.
Supported by Digium TDM400P and clones, TDM800P, TDM2400P, Xorcom Astribank FXO modules and probably some others. Not supported by X100P cards and clones.

fxotune tunes the module to generate less echo in the first place.

Using Fxotune

You need to train fxotune once using fxotune -i, see more below about that. The training will create the file /etc/fxotune.conf . In order to apply the same tuning next time, you need to run:

fxotune -s

after you have loaded the zaptel modules, but before you started Asterisk. Latest Zaptel init script should do that if /etc/fxotune.conf is present.

Fxotune Training

Zaptel 1.2

The version of fxotune included with zaptel 1.2 has a rather simple syntax. It is also slower and less effective than the version in 1.4.
  1. Stop asterisk
  2. Run: fxotune -i 4
  3. Restart asterisk

Asterisk must be stopped or otherwise fxotune would consider the line as busy (in fact, you could instead destroy the relevant zaptel channels, and restart asterisk in the end of the tuninng).

Zaptel 1.4

The rest of the page applies to the version of fxotune from zaptel 1.4 or newer.

From README.fxotune


Q. I have echo problems on my FXO modules and I've tried the different echo cancellation algorithms in zconfig.h, tried tweaking the gains, and still nothing works. What can I do?

A. Use the fxotune utility.

To use:
Just run the fxotune utility with the -i option. (`fxotune -i 4`) It should discover which zap channels are FXO modules and tune them accordingly. Be warned however, it takes a significant amount of time for EACH module to test, I would say somewhere around 2-3 minutes. But you only have to initialize it once for the line. It will write a configuration file to /etc/fxotune.conf. You will need to have your system run fxotune with the -s flag (`fxotune -s`) to set the module with the previously discovered values from fxotune.conf for it to take affect, so essentially if each time you reboot the machine you need to run `fxotune -s`. You might consider putting it in your startup scripts some time after the module loads and before asterisk runs.

NOTE: The digit after the -i option is the digit that will break dialtone on the line.

Matthew Fredrickson



Notes


Basically make sure asterisk isnt running and that zaptel and wctdm modules are loaded as fxotune needs direct access to the zap channel

In other words:
  1. amportal stop (Asterisk@Home)
or
CLI>stop now (just Asterisk)
followed by
  1. /usr/src/zaptel/fxotune -i 4

More info on fxotune:


fxotune optimizes the line characteristics of a TDM device to minimize the *source* of echo. This is generally referred to as 'balancing the hybrid' and is quite important in echo cancellation. Once the hybrid is properly balanced, software echo cancellers will work very nicely. To provide some hard numbers, the echo on lines at one site was about 15% with the default settings on the TDM. The software echo canceller actually did a fairly good job with this - but when we got the hybrid balanced properly, echo on the line dropped to 3%, and then the software echo canceller did a *fantastic* job. At another site, the echo on the line was 60% - this was well beyond what the software echo canceller could handle (it did work, but there was quite a bit of residual echo, etc...). Once we tuned the hybrid, echo dropped to 4%, and the echo canceller was able to work properly.

Note that fxotune does not do anything with the echo canceler algorithms themselves - instead, it optimizes the signal before it gets to the echo canceler, making it easier for the echo canceler to do it's work.

There are two types of tuning that can be performed on the TDM - adjusting line impedence, and adjusting echo coefficients in the digital filter that is part of the hybrid iteself. The current implementation of fxotune *only* balances the line impedence (which does not necessarily result in the best results). ...
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SIP Trunk Providers Netherlands

January 25, 2017, 6:51 am
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This page is a list of SIP trunking providers in the Netherlands. Please keep this list in alphabetical order. SIP providers looking to add their services can do so in the list below.

  • 1Pipe Telecom | OnePipe is a licensed carrier providing Hosted PBX and SIP Trunking in over 60 countries. We have regional network facilities on five continents connected across our private network.
  • ALMOSTFREECALLS - Almostfreecalls is one of the leading VoIP (Voice over Internet Protocol) Service Provider specialising in Internet Telephony Solutions for businesses, VoIP reseller programs and VoIP carrier services across varied areas of expertise.
  • ALTOTELECOM - AltoTelecom is VoIP company that provides SIP Trunking services for Call Centers, hotels, small and large business using a PBX or an Asterisk based predictive dialer such as Vicidial or Goautodial for telemarketing sales, rates under 1 cent per minute to USA, Canada and UK www.altotelecom.com
  • AVOXI AVOXI Virtual Call Center Solutions - VoIP Service Provider, provide virtual call center products like SIP trunking and VoIP gateway solutions, with international toll-free numbers. Contact Number 1-800-462-8694.
  • CallForwarding - Be present anywhere in the world with toll free forwarding services from CallForwarding.com. Contact Number: 800-231-9802
  • CM Telecom | Call centers, IT & software firms, enterprises and wholesalers choose CM Telecom because of our carrier-class voice solution that offers excellent quality, lowest call rates, and 24/7 traffic monitoring | Contact +31 (0) 76 572 7000.
  • Dynamic Telecom - Dynamic Telecom offers affordable online phone solutions through VoIP telephone systems in the cloud.
  • LocalTelecom.nl - Sip solutions for everyone. Dutch, English, German and Spanish support. Virtual Phone Numbers.
  • MKB Voice - Specialist in Voice-over-IP for SMB.
  • Redworks Best Telecom operator offers high availability, unlimited SIP trunking and hosted VoIP business telephony

Switch2Voip Voip for Call Centers and Business is a low cost wholesale VoIP leading provider for call centers small/large business looking to save on their phone calls.
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Asterisk RealTime

January 25, 2017, 4:52 pm
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The Asterisk RealTime Architecture


ARA, the Asterisk Realtime Architecture is one of the major new features in Asterisk version 1.2.

Background Information

From docs/README.extconfig


The Asterisk external configuration engine is the result of work by Anthony Minessale II, Mark Spencer and Constantine Filin It is designed to provide a flexible, seamless integration between Asterisk's internal configuration structure and external SQL other databases (maybe even LDAP one day).

External configuration is configured in /etc/asterisk/extconfig.conf allowing you to map any configuration file (static mappings) to be pulled from the database, or to map special runtime entries which permit the dynamic creation of objects, entities, peers, etc. without the necessity of a reload.

Olle explains the world

In the new RealTime architecture, all database specific code is moved to database specific drivers. The channel just calls a generic routine to do database lookup. Much cleaner, simpler and manageable from a coding standpoint.

The database is accessed with three functions:
  • STATIC: This is used to load static configuration when a module is loaded
  • REALTIME: This is used to lookup objects during a call (or another event)
  • UPDATE: This is used to update objects

The database support in the channel is not changed. There are "normal" static peers/users and database peers/users. The static ones, regardless if these are loaded from a text file or a database configuration, are kept in-memory and in the SIP channel we provide them with NAT traversal support and message waiting indication if needed.

The database peers/users are not kept in memory. These are only loaded when we have a call and then deleted, so there's no support for NAT keep-alives (qualify=) or voicemail indications for these peers.
NOTE: If you enable RealTime caching in your sip.conf, Voicemail MWI works and so does 'sip show peers' - see rtcachefriends=yes. The downside to this is that if you change anything in the database, you need to do a 'sip reload' (for major changes) or 'sip prune realtime PEERNAME' (for single peer changes) before they become active.


In laymans terms

In the Stable 1.0.X branch of Asterisk, database storage of configuration files and parameters was done mostly by hardcoding connection and query code directly into the application. The best example of this is in app_voicemail, where you can see MySQL code and PostgreSQL code all meshed with the app_voicemail code.

This method of database retrevial proves to be ugly as all the asterisk code is now crammed with database specific code that is irrelevant to the function of the application at hand. Thus RealTime was developed as a means to remove the code and replace it with a unified (abstracted) database retrevial method.

Terminology/Files

  • Driver - A compiled module containing database specific code that accepts the generalized function calls that RealTime makes. As of this writing, only ODBC, MySQL (via asterisk-addons) and LDAP (see http://free.oxymium.net/Asterisk/ and http://bugs.digium.com/view.php?id=5768) drivers are available.
  • Family - A name associated with a RealTime call. Examples: sippeers, sipusers, voicemail.
  • extconfig.conf - The configuration file that contains the information necessary to bind specific families to specific drivers.
  • res_odbc.conf - The configuration file for ODBC RealTime.
  • res_mysql.conf - The configuration file for MySQL RealTime.
  • res_ldap.conf - The configuration file for LDAP RealTime.
  • ODBC -
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Thirdlane Multi-Tenant PBX

January 27, 2017, 10:57 pm
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Thirdlane® Multi Tenant PBX is a reliable, feature rich, scalable and cost-effective IP PBX and unified communications software platform capable of hosting multiple virtual PBXs on a single Asterisk® server. It enables Internet Telephony Service Providers (ITSPs), telephony resellers, and VoIP entrepreneurs to offer a fully-featured hosted PBX to their customers, providing them an economical alternative to premise-based PBX hardware.

Thirdlane Multi-Tenant PBX provides an easy-to-deploy, hosting-ready solution. The software is provided as a complete package, ready to install with all the components needed to build a powerful PBX hosting platform. With Thirdlane’s field-proven technology, you can offer great value to your customers by providing reliable hosting services and a customizable set of advanced features at a very competitive per-user cost compared to equivalent solutions.

Thirdlane also provides system administrators tools for easily provisioning and managing PBX tenants, and the ability to provide each customer their own customized feature set to meet virtually every need. Thirdlane’s Asterisk-based Multi Tenant PBX boasts an open architecture and an extensive API (application programming interface) to provide interoperability and ease of integrating with third-party components such as service provider portals, billing systems, CRMs, and other programs.

Thirdlane Connect adds unified communications including private and group chat, voice and video conferencing, integrations, screen and file sharing to the latest version of Thirdlane Multi Tenant PBX platform .


Key Features:

  • High- Availability: Redundancy, automatic failover, and clustering capabilities are built into the core of all Thirdlane PBX solutions. The high availability features can be configured during installation or added later to address your requirements
  • Auto-Provisioning: Thirdlane PBX is available with templates for auto-provisioning of devices such as Aastra, Cisco, Linksys, Polycom, Snom and Yealink phones and ATAs. This allows you and your customers to easily add phones and devices, individually or in bulk. Templates can be customized or added to support new devices.
  • Database-driven engine: To access the power of the Asterisk® real-time telephony, Thirdlane can utilize a database-driven engine for configuration and administration. This provides robust scalability and clustering options, and allows provisioning of “adds and changes” without reloading Asterisk.
  • Fine-grained permissions: Allow your administrators or customers to easily control each user’s call permissions per user or per group as appropriate, and to configure dialing rules on a per-route basis for operational economy and flexibility.
  • Customizable for your Company and Users: Upload your company name and logo to rebrand the PBX, select from Communications Manager GUI themes and languages, add language translations, and even customize GUI menus and configuration files. Since scripts are built in as part of the Thirdlane architecture, you can easily add custom scripts to support customer-requested features.
  • Retain Full Control of your Server: Unlike other solutions, Thirdlane doesn’t deny you root access to your server for troubleshooting, integrating with third-party components, and performing system maintenance and customization. Software updates are managed by a Thirdlane repository and are easy to install, to keep your system updated with the latest security features.
  • Industry-Standard Components: Thirdlane employs standard versions of the Asterisk telephony engine and CentOS® Linux, and doesn’t require custom patches. This allows you to update components of your system if needed. ...
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ICT FAX , a t.38 faxing solution

January 28, 2017, 1:03 am
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ICT FAX, a unique open source faxing solution

News

Released ICTFax Version 3.7.4
Reported issues fixed, successfully tested both inbound and outbound faxing December 2016

Released new version of ICTFAX Ver 3.2 on April 15, 2015 based on ICTCore, a new communicatiosn framework, fixing reported issues

Released new version of ICTFax ICTFAX Version 2.2.0 on Feb 13, 2014 , Fax over IP software implementation based on T.38 protocol also support G.711 pass through faxing and PSTN faxing

Released new version of ICTFAX Ver 2.0 beta on Jun 15, 2012 , complete rewritten in Drupal 7.0 and ported to use Plivo Communication Framework using Freeswitch as communication engine as backend instead of Asterisk , Old version of ICTFAX was based on Drupal 4.7 and was not compatible with PHP 5.3 causing compatibility issues those are now fixed

We are pleased to announce that ICTFAX Version 3.0 is released. New release completely removes Plivo Framework from ICTFAX. Now ICTFAX no longer depends on Plivo for communication with FreeSWITCH. Instead, ICTCore has been introduced as a new lightweight communication library. ICTFAX uses ICTCore to communicate with FreeSWITCH. Apart from this major change, other features that are included in this release includes GUI based trunk provider configuration, multiple trunks allowed, documentation converted to markdown syntax, attachement file name with spaces issue has been fixed, error on retry issue fixed along with other minor bugs.

ICTFAX


ICT FAX is an open source (GPL v 3), multi-user and web based business solution with advance billing capabilities featuring duration as well as per unite billing , ICTFAX is an email to fax gateway, supports G.711 faxing , PSTN faxing and T.38 origination and termination .ICTFAX is complete faxing solution and does not need to be integerated with other open source projects to function that makes ICTFAX a unique and innovative faxing solution .

ICTFAX, a Faxing solution

ICT FAX can be used in following faxing scenarios

Email to fax / web to fax / fax to email
G.711 Origination / Termination / Gateway
T.38 Origination / Termination
PSTN Origination / Termination / Gateway

please visit http://www.ictfax.org for more information



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ICTFAX

January 28, 2017, 1:24 am
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Release Note


Released ICTFax Version 3.7.4
Reported issues fixed, successfully tested both inbound and outbound faxing December 2016
Released new version of ICTFAX Ver 3.2 on April 15, 2015 based on ICTCore, a new communicatiosn framework, fixing reported issues

Released new version of ICTFAX Ver 3.0 on Nov 28, 2014 , completly rebased on ICTCore after dropping plivo , Old version of ICTFAX was based on Plivo and has several issue during installation
Released new version of ICTFax ICTFAX Version 2.2.0 on Feb 13, 2014 , Fax over IP software implementation based on T.38 protocol also support G.711 pass through faxing and PSTN faxing

.

ICTFAX


ICT FAX is an open source (GPL v 3) based buisness solution especially for faxing along with support of SMS and Voip with advance web based billing capabilities featuring TIME, Per PAGE and Per SMS based Billing , It supports G.711 , T.38 and PSTN faxing .ICTFAX is complete faxing solution and does not need to be integerated with other open source projects to function properly that makes ICTFAX a unique and innovative faxing solution.

ICTFAX, a Faxing solution


ICTFAX can be used in following faxing scenarios

  • Email to fax
  • Web to fax
  • Fax to email

ICTFAX, a SMS solution


ICTFAX can be used in following SMS sending scenarios

  • Email to SMS
  • Web to SMS

Screenshots


http://sourceforge.net/projects/ictfax/

Download


Download open source Online FAX solution

Documentation


for further help please visit ICTFAX Forum

ICTFAX is developed by ICT Innovations
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VoIP Providers Canada

January 30, 2017, 10:58 am
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This is a list of VoIP providers in Canada. These companies typically support multi-line telephone systems, small PBX gateways and hosted VoIP. Please add VoIP Providers Canada to the list below.

Page Contents



Business VoIP Providers in Canada

  • ALTOTELECOM Business Canada VoIP Provider for Call Centers and Manual Dialing - AltoTelecom is VoIP company that provides SIP Trunking services for Call Centers, hotels, small and large business using a PBX or an Asterisk based predictive dialer such as Vicidial or Goautodial for telemarketing sales, rates to Canada at 0.005 per minute. Chat Support Online
  • FiberConX100% Canadian owned/operated. Providing premium hosted business phone services,including: Phones, SIP Lines/trunks, Conference calling
  • Cebod Telecom VoIP provider for business and Call Centers – AltoTelecom’s flexible and comprehensive features cost-effectively improve both the quality and efficiency of every customer interaction. It is VoIP company that provides SIP Trunking services for Call Centers, hotels, small and large enterprises using a PBX or an Asterisk based predictive dialer such as Vicidial or Goautodial for telemarketing sales, rates under 1 cent per minute to USA, Canada and UK.
  • DIDforSale ,providers offers a comprehensive performance management application for SIP Trunking deployments that includes DID Number, toll free services, Local Phone Number, PBX, SIP trunk allowing enterprises to analyze service delivery across national and international. No need to invest in expensive hardware and software, fully managed and scalable system
  • REVE Systems is a Singapore based company that provides VoIP & IP Communication solutions for Mobile VoIP, SIP Softswitch, VoIP Billing, Bandwidth Optimization, WebRTC,
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BrightPattern

January 30, 2017, 11:05 am
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Bright Pattern is the most effective cloud contact center software which helps businesses to simplify multichannel service.

Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket.

Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.


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Grandstream Retailer

January 30, 2017, 8:39 pm
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Page Contents

List of Grandstream Retailer

The list is split by continent to make it easier to find a retailer.

North America

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VoIP Providers in San Diego CA

January 31, 2017, 11:27 am
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Find and compare the best VoIP providers in San Diego, CA. See the business VoIP phone service providers in San Diego, CA in the above tables. Also read reviews, ratings, pricing, and more about business VoIP providers.

Should You Switch to Business VoIP For Your San Diego, CA Company?

If you run a business, you have probably heard of the latest technology concerning phone lines: VoIP, which stands for Voice over Internet Protocol. Business VoIP can supply your company with an effective and easy-to-use phone service that runs over your existing Internet connection. Countless San Diego, CA businesses are currently making the switch from their traditional phone lines to VoIP service. Business VoIP service will allow your business to enjoy all the features and flexibility of a traditional phone service, but at a lesser cost.

Residents of San Diego, CA can also choose a VoIP provider for their home phone. But with a residential package, you typically only receive basic features such as Caller ID. A business package will include dozens of features that are necessary to smoothly run your company, without an extra fee. Most features are already included in the business plan at no additional charge.

To use VoIP for your business, you only need to have a high-speed Internet connection. All calls are made and received over the Internet and are not as expensive as a traditional phone line. With Business VoIP, a PBX phone system will usually be included with the plan, along with other call management features.

Many PBX phone systems and other productivity features are charged as add-ons when received from a traditional phone company. With business VoIP service, these are included. It is important to carefully compare different business broadband phone service providers with the company you have now. You will easily see the difference in what they offer and how much they charge.

Finding The Best Business VoIP Provider For Your Needs in San Diego, CA

Businesses need to know that they're getting the best value from all of the services they use. This often includes significant research on each and every new service and contract they're entering into. Thankfully, tools are available to ensure businesses are getting the best value from their VoIP system, with all of the features they need. Voip-info.org offers tools for businesses making the switch. The website includes tools to compare different services in San Diego, CA. Check it out and see how the top business providers compare regarding plan features and prices.

Voip-Info.org also has reviews on the providers so that you can hear directly from their other customers about the services they provide. Composite ratings will give you a quick sense of how a VoIP providers other business customers view their service. This feature, along with access to individual reviews, provides unique insight into the quality of each provider's services.

Businesses in San Diego, CA can also get a quote for VoIP services that works for their company. The site features a form with several simple questions, which helps to find the best providers for your business needs.

Voip-Info.org keeps information as current and up-to-date as possible, but changes do happen. It's in the best interest of your business to check with the provider for a detailed quote, details of their plan, and any fine print in the contract.

Comparing Different VoIP Plans, Features and Options

The features and options that VoIP systems in San Diego, CA may provide can differ considerably from one plan or provider to the next. Some of the most sought after features commonly include conference calling, call waiting and caller identification. There are no shortage of other productivity resources that may be of benefit to commercial users, such as number portability, virtual extensions and options that allow calls to ring through on multiple devices.

Almost every commercial plan or business package will provide a full range of features that would entail additional cost when dealing with a more traditional service provider. VoIP providers in San Diego, CA may even provide additional features and services beyond the basic package options, either for free or at minimal cost, for those businesses that request them. Obtaining a full list of standard features, basic services and optional extras that can ensure that businesses are able to find a communications solution that will be better suited to both their needs and their bottom line.

What is the Difference Between a Traditional Phone Line and VoIP?

Making the change from a traditional phone line to VoIP can be stressful. ...
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VoIP Providers in San Francisco CA

January 31, 2017, 11:28 am
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Find and compare the best VoIP providers in San Francisco, CA. See the business VoIP phone service providers in San Francisco, CA in the above tables. Also read reviews, ratings, pricing, and more about business VoIP providers.

Should You Switch to Business VoIP For Your San Francisco, CA Company?

If you run a business, you have probably heard of the latest technology concerning phone lines: VoIP, which stands for Voice over Internet Protocol. Business VoIP can supply your company with an effective and easy-to-use phone service that runs over your existing Internet connection. Countless San Francisco, CA businesses are currently making the switch from their traditional phone lines to VoIP service. Business VoIP service will allow your business to enjoy all the features and flexibility of a traditional phone service, but at a lesser cost.

Residents of San Francisco, CA can also choose a VoIP provider for their home phone. But with a residential package, you typically only receive basic features such as Caller ID. A business package will include dozens of features that are necessary to smoothly run your company, without an extra fee. Most features are already included in the business plan at no additional charge.

To use VoIP for your business, you only need to have a high-speed Internet connection. All calls are made and received over the Internet and are not as expensive as a traditional phone line. With Business VoIP, a PBX phone system will usually be included with the plan, along with other call management features.

Many PBX phone systems and other productivity features are charged as add-ons when received from a traditional phone company. With business VoIP service, these are included. It is important to carefully compare different business broadband phone service providers with the company you have now. You will easily see the difference in what they offer and how much they charge.

Choosing the Best Business VoIP Provider in San Francisco, CA

If you are looking to compare rates and features of different providers in your area, you have come to the right place. With Voip-Info.org, you can easily compare different popular VoIP business plans in the San Francisco, CA area. We offer a fast way to compare rates, plans, special offers, deals, highlights and more. Check out reviews from real people who have taken advantage of VoIP services by clicking on the “Reviews” text next to specific providers. You'll be redirected to the website of that company and will be able to read authentic reviews.

We can also tailor your precise business VoIP needs in San Francisco, CA when you answer just a few easy questions on the form we have provided above. We'll match you up with a list of popular and reliable VoIP phone service providers in the area. Remember, our team tries our hardest to ensure that everything on our website is current and up-to-date, but plans and rates can change at a moment's notice. Please double check everything by going to the actual website. From there you can make sure the rates are the same so that you won't be surprised later by a hidden charge. You'll also want to read any fine print on a plan you are interested in.

San Francisco, CA Business VoIP Plans and Features

VoIP providers in the San Francisco, CA area offer more productivity features than a traditional PSTN provider does. You can have all the features and add-ons that you would need for your business to run smoothly when you choose this type of service. Some of the more popular add-ons are as follows: Caller ID, Call Waiting, Conference Calling, Dial by Name, Find me/Follow me, Group Paging, Do Not Disturb, Voicemail, Remote Voicemail, Virtual Extensions, Music on Hold and much more.

The best part is that these types of features are ones that most traditional phone service plans charge extra for. With VoIP, you will get almost all of them as part of your package. When you are browsing various companies, check to see what each one offers with their phone packages to find a plan that works the best for you. On each VoIP provider website you will see a list of all features that can be chosen for free, as well as the ones that will cost you more.

Understanding the Difference: Business VoIP Versus Traditional Phone Service

It's understandable that many people get nervous about switching from a traditional phone line to a VoIP phone line. However, VoIP service in San Francisco, CA will provide your business with better call quality, as well as included features and more options for your budget. ...
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VoIP Providers in Florida

January 31, 2017, 11:30 am
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Find and compare the best VoIP providers in Florida. See the business VoIP phone service providers in Florida in the above tables. Also read reviews, ratings, pricing, and more about business VoIP providers.

Business VoIP Providers in Florida

Voice over Internet Protocol (VoIP) offers a cost-effective alternative to conventional phone systems, one which may be better able to meet the needs of today's businesses. VoIP services in Florida utilize existing Internet and data connections in order to provide phone services that can be easily scaled to meet the needs of a facility or organization.

Both commercial businesses and private residents in Florida may be able to take advantage of VoIP services and solutions. There are numerous different plans and options, some of which are more focused on providing businesses with the tools they need while other more basic plans can offer residential customers with standard calling and voicemail services.

Commercial VoIP services allow professionals to make calls over their existing Internet connection, eliminating the need to install a dedicated phone system. Commercial plans typically include features like PBX phone systems as well as more advanced call management features.

Those who choose to rely on conventional phone systems might view various productivity and management features might be considered optional extras. VoIP systems typically include such features at no additional cost and can provide commercial users with a degree of adaptability that more traditional service providers may be unable to rival.

How to Select the Best Business VoIP Providers in Florida

If you would like to easily compare monthly pricing, plan highlights, and user ratings of different business VoIP providers in Florida you will probably want to check out the compares tables at Voip-Info.org. The easy-to-use comparison tool allows you to effortlessly compare and contrast different providers based on price, features, reviews, and more to find the best business VoIP provider for your needs.

When you begin to use the comparison tool, the stars in the table represent composite ratings from numerous user-submitted reviews. If you wish to read these reviews, you can click on the “reviews” link and you will be taken to that provider's details page. Here you can read first-hand accounts and experiences of this provider, helping you to make an informed decision and maybe even avoid potential headaches.

If you aren't sure what the best provider is for your specific needs, Voip-Info.org has you covered. Just fill out a simple screener questionnaire and you will be presented with a list of all the VoIP providers in Florida which meet your needs. While voip-info.org strives to keep up to date with the latest information, rates and offerings can vary over time. It is recommended that you also check the site of the VoIP provider to verify pricing and read the fine print.

Different Features of a Business VoIP Plan in Florida

When you use VoIP service providers in Florida, you will get many more productivity features than you would if you went with a traditional PSTN provider. You will be pleasantly surprised at just how many well-known features you can receive with this type of service. For example, some of the most popular choices are: caller ID, conference calls, call waiting, dial by name, do not disturb, find me/follow me, group paging, music on hold, virtual extensions, voicemail, and so much more.

Business VoIP phone service plans include a lot of different features that most traditional phone services charge extra for. With VoIP phone services, you will get almost all of them for free. Just check each provider to see what features come with what plan. When you go to each VoIP provider page, you will be given a list of features that you can get for free, as well as any additional features that may have an up-charge to them.

What is the Difference Between a Traditional Phone Line and VoIP?

Making the change from a traditional phone line to VoIP can be stressful. Most people are used to having a regular landline phone service in their home or business. But VoIP service offers users better call quality along with a host of added benefits. Years ago, VoIP phone services did have some issues with connectivity and equipment, but today these problems have all but been completely eliminated. Your VoIP phone service will work even better than your traditional one; plus, you'll be spending a lot less money per month than you were before.

It is true that not every single business is the perfect candidate for VoIP. ...
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VoIP Providers in Texas

January 31, 2017, 11:31 am
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Find and compare the best VoIP providers in Texas. See the business VoIP phone service providers in Texas in the above tables. Also read reviews, ratings, pricing, and more about business VoIP providers.

Is Business VoIP Right For Your Texas Business?

VoIP, which stands for Voice over Internet Protocol, is one of the newer and least expensive ways to supply your company with a powerful and effective phone line. Many businesses in Texas are making the switch to VoIP service as the newest way to make phone calls and utilize the phone features necessary to run their company effectively. Those who use Business VoIP enjoy the features and flexibility that comes along with the phone service.

If you are a resident of Texas, you may also choose VoIP over a traditional phone line. But when it comes to residential versus business, business VoIP wins, hands down. With a residential package, users generally only receive basic services, such as Caller ID, while business owners can choose from dozens of tools and features that they need to ensure their business runs smoothly.

If you have a high-speed Internet connection in your business, then you are halfway there to connecting with VoIP. VoIP phone services use the Internet to make calls and to receive them, which can cost a lot less than a traditional plan. A PBX phone system will usually be included with VoIP service, as well as a few other call management features of the phone.

With a traditional phone service plan, a PBX system is an add-on. But with a Business VoIP phone service, the PBX system will be included. This allows your company the mobility that many traditional phone companies can't provide. When you start to look for a new phone system, compare these two types of services to see the differences between them.

Finding The Best Business VoIP Provider For Your Needs in Texas

Businesses need to know that they're getting the best value from all of the services they use. This often includes significant research on each and every new service and contract they're entering into. Thankfully, tools are available to ensure businesses are getting the best value from their VoIP system, with all of the features they need. Voip-info.org offers tools for businesses making the switch. The website includes tools to compare different services in Texas. Check it out and see how the top business providers compare regarding plan features and prices.

Voip-Info.org also has reviews on the providers so that you can hear directly from their other customers about the services they provide. Composite ratings will give you a quick sense of how a VoIP providers other business customers view their service. This feature, along with access to individual reviews, provides unique insight into the quality of each provider's services.

Businesses in Texas can also get a quote for VoIP services that works for their company. The site features a form with several simple questions, which helps to find the best providers for your business needs.

Voip-Info.org keeps information as current and up-to-date as possible, but changes do happen. It's in the best interest of your business to check with the provider for a detailed quote, details of their plan, and any fine print in the contract.

Texas Business VoIP Service Features

PSTN providers in Texas can never match up to the productivity features that are included by business VoIP providers these days. The users get the benefit of advanced calling in VoIP plans. However, the other more popular offerings include Caller ID, Call Waiting, Do Not Disturb, Music on Hold, Voicemail, Conference Calling, Group Paging and a lot more.

When you use a traditional phone line, you will be required to pay extra for all the add-ons that you take with your service. However, business VoIP service provides all of these features as a standard part of your plan, without paying an additional charge. You can check with your service provider to learn about the features that will be a part of your plan. You can also find all this information on the VoIP provider's page that will give you detailed information about the accompanying features, and their respective prices.

What is the Difference Between Business VoIP and a Traditional Phone Service?

Most users find that they receive better call quality when using VoIP instead of traditional telephone services - not to mention all the included features, productivity tools, and flexible options. Perhaps your business is more comfortable using traditional PSTN telephone service, as they have longstanding experience on their side and the comfort that that provides. ...
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