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  • 05/31/17--04:08: WebRTC
  • Synopsis

    The practical implementation of VoIP was started on hardware based IP Phones. The idea was well received and was transferred into the concept of Soft Phones or software based IP Phones. These softwares always required some additional installation to the native Operating System. Most common examples of Softphones or Software based SIP client is Counterpath's X-Lite and Bria.

    The Evolution of Software Development made it possible to translate or formulate equivalent of almost every desktop based application to web based application. This brought major shift in Software Industry as the web browsers are integral part of almost every Operating System. SIP clients, were also transformed into Web Extensions. Most of the time, Flash was used to develop such extensions however, it always required extra plugin installation, thus decreasing system performance, and increasing chance to troubleshoot as it required additional resources to be deployed. And this problem gave rise to the concept of WebRTC.

    Overview

    customLogo.gif.png

    WebRTC provides the functionality of realtime multimedia applications without any installation of additional plugins, downloads or extensions. The ideal form of WebRTC describes such web based Real Time Communication independent of Browser being used by user. It's a Javascript based API originally being developed to develop browser to browser communication applications for Voice, Video and Peer to Peer File Sharing tasks.

    Architecture

    The architecture of WebRTC, as described by W3C looks something like this:
    WebRTCpublicdiagramforwebsite (2).png


    Design

    Major components of WebRTC include:

    • getUserMedia, which allows a web browser to access the camera and microphone
    • PeerConnection, which sets up the audio/video calls
    • DataChannels, which allow browsers to share data via peer-to-peer

    Support

    Chrome WebRTC Development Team

    Discussion List: https://groups.google.com/group/discuss-webrtc
    Google Plus Page: https://plus.google.com/113817074606039822053
    Chrome WebRTC Issue Tracker: http://code.google. ...

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  • 06/04/17--08:40: Call Center Software
  • Call center software is the software system that allows a company or organization to run a call center. This page lets you compare call center software providers.

    There are hundreds of different providers of call center software across the globe, and every call center software system has its pros and cons. When selecting the right call center software for your business, contact center, or call center, it's important to decide which features you want your phone system to have.

    Types of Call Center Software


    ACD helps productivity by assigning inbound agents to incoming calls. The automatic call distributor uses a set of instructions to determine who gets the call in the system. The algorithm can route calls based on agent skill or whoever has an idle phone. ACD can use caller ID or automatic number identification, but usually interactive voice response is enough to help the system determine the reason for the call.

    An automatic call distributor can also take advantage of computer telephony integration. Agents can receive relevant data on their computers along with the incoming call.

    Computer telephony integration is a broad category of software that connects telephone and computer systems. Computer telephony integration software can have both desktop and server functions. Various applications make up a system that can control phones, display call information, and route and report calls.

    Interactive voice response allows callers to route themselves to the appropriate department or use the company’s database for assistance. More sophisticated interactive voice response systems can access accounts and perform certain tasks, such as activating a credit card through a bank’s phone system. IVR involves using dial tone multi-frequency or voice commands. In the VoIP industry, a PBXauto attendant is near interchangeable with IVR. However, auto attendants are not capable of speech recognition.

    A predictive dialer calls a list of phone numbers at once. Outbound agents are then connected to the numbers that answer. A predictive dialer uses calculations to minimize the idle time of agents and the potential of losing answered calls when no agents are available.

    Contact Center Software

    For contact centers, software includes applications for chat, email, and web interaction in addition to telephony functions.

    Call Center Software Providers

    This is a list of call center software providers and developers. Please keep this list in alphabetical order.

    • BitVoice is Call Center Solution which provides you inbound, outbound and blended on premises and hosted Solutions. We are serving major indian corporates and Banks. we providing customised voice solutions for enterprises .It can be integrated with world's best CRM like Zoho, Salesforce,Zendesk and Microsoft Dynamics CRM.
    • Dialer360 is Call Center Software which provides you inbound, outbound and blended services on high voltage and low cost for your call center. ...

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    This is a list of VOIP Service Providers who offer full service products primarily aimed at the small to medium sized business telephone market. Such companies typically support multi-line telephone systems, small PBX gateways and hosted VoIP (as an alternative to Centrex service). See also:



    Service providers operating in more then one country are listed under each country. "Operating in a country" means a provider that has billing and support staff located in the country, and offers service subject to the regulations and consumer protection laws of that country.

    Marketing is NOT ALLOWED on this page. Please describe services in neutral language and normal fonts. Don't bother listing prices--unless you really plan to return and edit them as things change. If you want to add your company, please read the Posting Guidelines for Promoting Products and Services. When you add your entry to this page, please make sure your entry is in alphabetical order in relationship to other vendors listed in the same section. Failure to follow these guidelines will result in deletion!


    Please include relevant information like SIP or IAX handoff, how outgoing CLID is set, whether a given account may originate multiple calls at once, etc.

    If you like this page, please link to it, so Google and other search engines will consider it more important.

    Users: Please feel free to REMOVE any listing that does not meet the stated goals of this page. ...

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  • 06/05/17--00:25: T.38
  • T.38 is an ITU standard for sending FAX across IP networks in a real-time mode.
    FAX messages are sent as UDP or TCP/IP packets.

    • The IETFRFCRFC 3362 implements a media type called image/t38 for T.38 faxes.

    From RFC 3362:

    ITU-T Recommendation T.38 T.38 describes the technical features necessary to transfer facsimile documents in real-time between two standard Group 3 facsimile terminals over the Internet or other networks using IP protocols. The Recommendation allows the use of either TCP or UDP depending on the service environment.

    ITU-T Recommendation T.38 T.38 Annex D describes system level requirements and procedures for internet aware facsimile implementations and internet aware facsimile gateways conforming to ITU-T T.38 to establish calls with other ITU-T T.38 implementations using the procedures defined in IETF RFC 2543 SIP-99 and IETF RFC 2327 SDP.

    Note that ITU-T T.38 Recommendation T.38 (04/02) T.38 is an aggregation of the original ITU-T Recommendation T.38 (06/98)T.38-98 and all of the subsequent Amendments and Corrigendum including T.38D-00. While T.38 and T.38D-00 describe SIP procedures per SIP-99, the procedures can also be applied to the revised Session Initiation Protocol specification SIP.



    The Importance of T.30 ECM Error Correction Mode (ECM) in T.38 Deployments

    One of the most important features of the traditional facsimile standard (T.30) is ECM error correction. The inventors of fax recognized that the audio quality of PSTN phone lines could not be trusted to be 100% error free - it was not uncommon to hear static, or the occasional pop or crackle on some fax calls. ECM error correction allows the sending and receiving terminals to compare notes at the end of each page, and selectively retransmit any data that was not received the first time around. This retransmission process is continued until the received page is certified error free, and the transmission of the next page begins.

    Remarkably, many T.38 implementations, including those of top tier carriers such as Level3, XO, Verizon etc have explicitly disabled ECM error correction. This problem is discussed in detail here. Don't make this mistake! Be sure to enable ECM and insist your provider or PBX vendor do the same!

    Want to check to make sure you have ECM enabled? This handy ECM self-test tool can tell you in minutes.


    T. ...


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  • 06/05/17--00:59: Emergen Consulting
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  • 06/06/17--07:23: Small Business VoIP
  • Small business VoIP service can provide a host of benefits for small businesses that are interested in saving on costs and upgrading their business telephone system. Small business VoIP benefits include:

    • Phone service that is significantly less expensive than traditional telephone service
    • A small business VoIP telephone system is geared towards small businesses
    • Plans are scalable for small businesses that have the potential to grow
    • Small business VoIP providers usually offer no contract plans
    • Small business VoIP phone systems offer advanced features that can make a small business seem like a Fortune 500 company

    How does small business VoIP work?

    Small business VoIP typically works with a hosted PBX model. This is to say that the PBX is hosted at the facilities of the small business VoIP provider. By hosting the PBX at the provider's location, the small business does not need to spend money, resources, and man-hours on expensive PBX hardware, software, and maintenance.

    Small Business VoIP Providers

    This is a list of VOIP Service Providers who offer full service products primarily small businesses. Such companies typically support multi-line telephone systems, small PBX gateways and hosted VoIP. See also:


    Service providers operating in more then one country are listed under each country. "Operating in a country" means a provider that has billing and support staff located in the country, and offers service subject to the regulations and consumer protection laws of that country.

    Please describe services in neutral language and normal fonts. Don't bother listing prices--unless you really plan to return and edit them as things change. If you want to add your company, please read the Posting Guidelines for Promoting Products and Services. When you add your entry to this page, please make sure your entry is in alphabetical order in relationship to other vendors listed in the same section. Failure to follow these guidelines will result in deletion!


    Please include relevant information like SIP or IAX handoff, how outgoing CLID is set, whether a given account may originate multiple calls at once, etc. ...

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    Business VoIP Providers - Compare and Choose a Business VoIP Provider

    Quality business VoIP providers today offer a wide variety of feature packages, services and prices. Selecting the ideal provider and service options will depend on your type and size of business, features needed and projected volume of usage. Even when working with top-tier providers, your basic monthly service charges per line may begin at rates as low as $20. Before choosing your VoIP provider, it is essential to first determine your company's precise telecommunications needs to enable timely and cost-efficient initiation of your service. By consulting your chosen Voice over IP service team and seeking their expert advice in advance, you can be prepared to take the following steps to facilitate the smooth, productive startup of your services:

    • Evaluate Your Internet Connection. - Determine the strength and capacity of your Internet connection and bandwidth. You need to ensure that your system has adequate speed to best accommodate your new VoIP installation for top quality service.
    • Assess Your Company Budget and Needs. - With knowledge of your company's current budget and VoIP needs, you can more easily select the service provider and feature options that meet your requirements.
    • Determine Your Equipment Needs. - Evaluate your current and near future VoIP equipment needs. Phones can be purchased from around $50 to $500 or more. Once you decide which feature options are immediate requirements and which ones can be added later as needed, you are ready to choose your service provider.
    • Compare VoIP Providers. - By comparing VoIP company service options, advanced features and equipment along with user and industry reviews, you can best make a wise decision, selecting the ideal VoIP provider for your enterprise.

    Important Information to Request from Any Potential VoIP Provider

    Before signing a service contract with any business VoIP provider, be sure to request basic service information and practices in writing. You need to be certain of such details as startup costs and monthly fees, any limitations and costs on portable phone numbers and exactly which features are included in the service package you select. You also need to know if international calling is included, charges for adding extra features and the extent of customer care and technical services provided. Also important are such issues as whether your provider offers a money back guarantee and if there are any cancellation fees. It is also helpful to determine prior to signing up for VoIP services if there are any hidden fees assessed by your chosen provider.

    Take Full Control and Advantage of Your VoIP System

    Once your new business VoIP system and service are in place, you and your staff members will have full-control capabilities for use of your business communications system. Your service provider will ensure connection with your online portal for customizing your telecomm options. These modern digital portals are user-friendly, enabling feature changes and additions to be made for immediate availability. You and your staff can make decisions and changes in real-time that work for you right in the moment.

    You can manage your call settings remotely, directing calls to voicemail or having them transferred to another number or extension. You can also make exceptions to any chosen setting in your phone system. For example, if you are expecting an important business call and want to take that call, but hold all other calls for a few hours, you can set your phone to direct only the designated call to ring on your extension. This system allows and encourages you to take complete control of your telecommunications systems and settings so that the service works for your best interests and immediate needs at all times.

    Major Business Benefits and Advantages of Installing VoIP

    With an excellent quality VoIP system installed and running well in your company offices to provide remote access for you and your employees, you can work much more efficiently, achieving more in less time. You will enjoy the many benefits of knowing that you can leave the responsibility of your advanced office telecommunications system operations to your VoIP provider while you handle other important business matters. Other major benefits and advantages of your new business VoIP system enable you to accomplish the following:

    • Schedule Your Own Business Hours. ...

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    Here is a list of producers of ready-made, black box PBXs that are based on Asterisk (in no particular order):

    Arrowtel
    -Specializing in asterisk based solutions
    -Local installs in Southern California, USA - Support Worldwide
    -Provides design and support of any Asterisk-based PBX of all sizes
    Location: CA 90025, USA.
    Telephone:800-284-3842
    E-mail :info@arrowtel.net
    Web : http://www.arrowtel.com



    Bicom Systems


    Bicom Systems is the creator of Telco-in-a-Box, the most complete IP PBX Unified Communications solution for ITSPs, Service Providers, CLECs, and more. Telco-in-a-Box meets all of your telecom needs including telephony, billing, mobility, security, and more in one tidy package. With unmatched compatibility, stability, and reliability, Telco-in-a-Box is the tool to build and grow a telecom. The product suite includes:

    • SERVERware is a Cloud IP Services Delivery Platform
    • PBXware is an IP-PBX turnkey business communications platform
    • TELCOware is a provisioning platform that performs billing, accounts, and more
    • sipPROT is an advanced SIP security module
    • sipMON is a SIP monitoring module that analyzes and improves VoIP calls
    • gloCOM is a desktop and mobile Unified Communications app

    A Zycoo Asterisk 13 System



    A Zycoo Asterisk V.13 base VoIP phone systems is user friendly and license free IP PBX system, includes optional telephony interfaces: PSTN, GSM, WCDMA, E1/T1, ISDN BRI. UC Pro& CooCall Softphone expand user's mobility, security, productivity and collaboration.

    Visit our website Zycoo to drop us an email or give us a call for more information.

    • VoIP Phone Systems
      • CooVox-U20 2FXO/FXO+FXS/2FXS/1GSM/2xISDN BRI IP PBX, 30 users & 15 concurrent calls.
      • CooVox-U50 PSTN, GSM, WCDMA IP PBX, 100 users & 30 concurrent calls. ...

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  • 06/07/17--04:37: Bicom Systems


  • Bicom Systems provides the Communicating World with the most Complete Turnkey Communication Systems available by Creating, Unifying and Supporting the Most Advanced of Current Technologies.

    History


    Bicom Systems Ltd. was founded in 2005 to exploit its PBXware product.
    PBXware was the first Commercial Turnkey Telephony System to use Open Source software including Asterisk.

    Among the first customers to use PBXware was Redhat. The business model of Bicom Systems does hold similarities to Redhat in the manner by which it wraps Open Source software in a professional and charge for model, warranted to work.

    In 2008 Bicom Systems delivered a custom built conferencing solution to NASA to facilitate the holding of scientific study groups such as the Inter Planetary Conference.

    In 2009 Bicom Systems launched its Multi-Tenant Edition of PBXware.

    In 2010 Bicom Systems began a relationship with NEC to provide a hosted Telephony Platform to businesses across Australia.

    Bicom Systems published How to Grow an ITSP.


    Products



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  • 06/07/17--21:16: VoIP Termination
  • Please add information to this page about VoIP call termination.

    What is VoIP Termination?

    VoIP call termination is used to refer to the procedures that are used for routing telephone calls from one provider to the next provider until the call has been routed to the last telephone company and has been received by the recipient. Voice termination is another term that is used for call termination. The telephone companies are also referred to as providers or carriers.

    Called Party

    The called party is the person who has received the telephone call. The end point of the route may be on the Internet or may be at a point that was reached by routing the call through the public switched telephone network. The procedures for routing the call stop when the call has been received by the recipient. The process may seem simple to individuals who do not experience problems with making telephone calls but is not so simple to individuals who make calls that will not connect such as calls to a different country.

    Calling Party

    The calling party is the person who has initiated the call and who wants to be connected to the called party. There may be problems with the telephone calls that begin on the Internet and end at a cellular phone. The sound of the voices may seem to be amplified with echoes and have a scratchy quality. The calls that are initiated with Google Voice may never connect or could be delayed.

    VoIP

    Voice over Internet protocol (VoIP) is a term that is used to describe a call that was initiated on the Internet such as Skype calls or calls made with Google Voice. The calls that were initiated on the Internet usually end at a point that is not on the Internet. Most of the recipients of telephone calls receive the calls with a landline phone or with a cellular phone. The route may begin on the Internet but will end at a point that was reached by routing the call from the public switched telephone network (PSTN), which is the common description for call termination.

    Internet Networks

    A tier-one operator is licensed and registered to operate an Internet protocol (IP) network for Internet telephony services. Tier-one operators can handle call origination and call termination. A tier-two operator can lease services from a tier-one operator. The tier-three operators can lease services from either a tier-one or two-two operator. There are also resellers of VoIP services and wholesalers in the market. The quality of the services is not very high because of the inconsistencies in the market such as fluctuations with demand, fraud and problems with doing business on an international level.

    Call Origination

    Call origination is used to refer to telephone calls that originate from the public switched telephone network and end the route on the Internet. Call termination is considered to be the opposite of call origination because the direction of the paths are reversed. The terms are associated with the starting point of the calls, path of the route of the calls and termination point of the calls. The operators of IP telephony services can handle calls that originate or terminate on the Internet.

    Fees

    The fees for services are subject to the regulations of several countries because the routes of the calls will cross over more than one country. Those countries can use legislation to control the fees for the services. Termination rates are usually very high for the countries in the Middle East and Asia. The rates are intentional high because there are more incoming calls than outgoing calls from the countries, which is caused by the diaspora effect of a migrating population.

    VoIP Termination Providers

    Please list VoIP Termination providers here in alphabetical order.



    1Pipe Telecom | OnePipe is a licensed carrier providing Hosted PBX and SIP Trunking in over 60 countries. We have regional network facilities on five continents connected across our private network. ...

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  • 06/08/17--03:28: 3CX
  • 3cxlogoedit.jpg

    Website - https://www.3cx.com

    3CX is an open standards software PBX that works with popular SIP trunk providers and IP phones to allow you to setup a complete IP PBX with a full unified communications feature set. 3CX is well known for its easy installation and management, setup is concluded within minutes and it's available on premise or in the cloud.

    The on premise version can be installed on Windows or Linux and can be virtualized using VMware or Hyper-V. For smaller offices with no server available 3CX can even be installed on a low cost MiniPC as a PBX Appliance.

    When opting for the cloud option, deployment is ever so easy with the free cloud pbx configuration wizard, PBX Express. You can host your PBX on hosters such as Google, Amazon, OVH, 1&1 and any Openstack Linux VPS Provider, using your own cloud account.

    Apart from easy installation and management 3CX is also a zero admin and highly secure PBX. Many aspects of running a PBX are automated; security, backup and restore, update management and failover are all automatically managed by 3CX.

    3CX is setting the standard in PBX security. The inbuilt security includes automatic generation and management of SSL certificates, voice traffic encryption via SRTP, traffic to the 3CX clients is encrypted via SBC, provisioning of phones is done via uaCSTA and much more.

    In addition to all the advanced features and options on the management side of things 3CX does not hold back when it comes to Unified Communications features. It includes softphones for Mac and Windows, smartphone clients for iOS and Android, an intuitive web client, instant chat, integrated WebRTC video conferencing, Click2Call, CRM integrations, CTI and advanced call center features.

    Available in Free, Standard, Pro and Enterprise editions, 3CX's offering can accommodate for any type and size of business.

    3CX's customers include some of the world's leading companies and organizations such as Boeing, Wilson, Mitsubishi Motors, Intercontinental Hotels & Resorts, Harley Davidson, City of Vienna and Pepsi. By maintaining a global presence with offices in the U.S., U.K., Germany, France, Mexico,Brazil,Hong -Kong, Australia and more 3CX can satisfy companies' telecommunications needs all around the globe.

    Vendor information


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  • 06/12/17--12:22: Cellular Networks
  • There are several cellular networks across the globe that work to make cell phone service work. They are:

    3G UMTS
    CDMA
    GSM

    Consumers and businesses looking to compare cell phone plans can do so using the tools provided by MyRatePlan or Wirefly.

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  • 06/13/17--07:56: Hosted PBX
  • What is Hosted PBX?

    Unlike a traditional PBX, or Private Branch Exchange, which requires a large investment and ongoing maintenance and training, a hosted PBX is a cloud-based PBX system accessible via an IP network. Rather than being responsible for hardware, software, training, maintenance, and more, a hosted PBX provider takes care of it all. In addition to being completely managed off-site, resulting in no IT or installation costs, a hosted PBX system also provides businesses with the ability to manage their phone systems via a user-friendly control panel. For these reasons and more, hosted PBX systems are becoming increasingly popular solutions for today’s growing small to medium-sized business owners.

    Features and Benefits of Hosted PBX

    If you own a business with fewer than 300 lines, hosted PBX can provide you with a multitude of features and benefits. For starters, a hosted PBX system is much less expensive than a traditional on-site system. With hosted PBX, there is no need to buy expensive hardware and software, pay for installation, and manage the system. You simply pay a monthly fee and enjoy all of the benefits of the service.

    While less costly than standard on-site PBX systems, hosted PBX solutions are teeming with valuable features, such as on-hold music, call waiting, call routing, transfers, and more. Moreover, as the popularity of hosted PBX continues to grow, additional features like auto attendants, extension dialing, and ACD queues are being introduced.

    A hosted PBX can also be deployed immediately. In fact, most business owners are able to have their hosted PBX setup and running in under a day. Best of all, newer and more flexible hosted PBX applications are being deployed as well. Adding these applications and features can typically be done with a simple download or click of the mouse.

    The ability to add new features as they roll out is just one example of the scalability of hosted PBX. Additional lines, phones, and even an entire new department can effortlessly be added, which would be much more complex with a traditional on-site PBX.

    When you opt for a hosted PBX and outsource all the techie stuff, you will find your stress levels lowering as well. With a hosted PBX, a mountain of responsibility will be taken off your shoulders, allowing you to focus your attention on more important matters, like improving your bottom line.

    Hosted PBX Tips and Considerations

    Hosted PBX systems are incredibly easy to setup and utilize, but there are a few things you need to do when opting for one of these modern business phone solutions, such as:

    • Make Phone Number Arrangements – A temporary phone number is necessary for the porting process, but if you already have an existing number to port over, you must remain with your current provider until the number is ported to your new PBX provider. If you are getting a new number, it’s important to update others and let them know of the change through an email blast or similar means. While brief, all calls can be conveniently routed to cell phones during the transition period. Just remember, if you cancel your service with your previous carrier prior to porting your number, the number will no longer be yours to keep.
    • Arrange Your Dial Plan – When switching over to a hosted PBX, organizing the routing of your calls is one of the first things that must be done. In order to do so, you’ll need to define various rules for your calls, including:
      • The buttons used to activate voicemail and other features
      • The hours of operation for your desk phones
      • Setting up your directory
      • The handling of faxes
      • Sequential and simultaneous ringing
      • How off-hour calls are handled
      • Configure your emergency 911 settings

    Review Your Bill

    As you can see, setting up a hosted PBX is remarkably easy. However, after doing so, you should review the bills for the first and second month to ensure you’re receiving and utilizing all of the services you’re paying for. Depending on which company you choose as your hosted PBX provider, the first month’s bill may or may not reflect activation fees, setup fees, and number porting fees. The second month’s bill should be a typical bill without added charges for the setup process. By this point, you'll be well on your way to enjoying one of the most streamlined and hassle-free business phone systems available for small and medium-sized business owners. ...

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  • 06/13/17--19:46: Asterisk fax
  • Asterisk and fax calls


    Fax Over IP

    The Fax server is a soft fax system which can be used as an alternative to the conventional fax machine. The Fax server runs on the server at your office or on an IP network using the T.38 or Fax over IP (FoIP) technology. A Fax server is so termed since one computer is dedicated for the purpose of handling the faxes of all the users of your enterprise network. To communicate with the Fax server, users may either use the local intranet or connect over the internet cloud. The Fax server converts documents received from the users into faxes and transmits them and performs the same process in reverse directions with respect to incoming faxes.

    Contact Details:
    sales@ecosmob.com
    https://www.ecosmob.com/
    1-303-997-3139




    Fax over IP

    Across the Internet even a G.711 codec fax transmission is unpredictable. An excellent discussion of why faxing and modems don't work well over VoIP can be found here. However, people often get perfectly good results on lightly loaded LANs. It still isn't perfect, as a burst of data on the LAN can still upset things, but some people get results they can live with.

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  • 06/13/17--19:49: IP PBX
  • IP PBX is a phone system that utilizes IP communications. Traditionally IP PBX's are located on site where they can also interface to traditional telco services such as analogue phone lines. The business end users connect via IP to the IP PBX for voice service.


    0 0

    This is a list of VOIP Service Providers who offer full service products primarily aimed at the small to medium sized business telephone market. Such companies typically support multi-line telephone systems, small PBX gateways and hosted VoIP (as an alternative to Centrex service). See also:



    Service providers operating in more then one country are listed under each country. "Operating in a country" means a provider that has billing and support staff located in the country, and offers service subject to the regulations and consumer protection laws of that country.

    Marketing is NOT ALLOWED on this page. Please describe services in neutral language and normal fonts. Don't bother listing prices--unless you really plan to return and edit them as things change. If you want to add your company, please read the Posting Guidelines for Promoting Products and Services. When you add your entry to this page, please make sure your entry is in alphabetical order in relationship to other vendors listed in the same section. Failure to follow these guidelines will result in deletion!


    Please include relevant information like SIP or IAX handoff, how outgoing CLID is set, whether a given account may originate multiple calls at once, etc.

    If you like this page, please link to it, so Google and other search engines will consider it more important.

    Users: Please feel free to REMOVE any listing that does not meet the stated goals of this page. ...

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  • 06/14/17--18:58: VoIP Hardware
  • This page lists information about VoIP hardware and VoIP hardware products. For phones and hardware to use with Asterisk, including VoIP phones (both hard and soft phones) and Analog Telephone Adapters, see Asterisk phones.

    PSTN Interface cards (analog, GSM, ISDN-PRI and R2/MFC)


    This section contains VoIP hardware for connecting analog or digital phone lines from the Public Switched Telephone Network to your Asterisk server. Please keep VoIP hardware providers in alphabetical order.

    .e4 VoIP Hardware



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  • 06/15/17--09:25: Call Center Software
  • Call center software is the software system that allows a company or organization to run a call center. This page lets you compare call center software providers.

    There are hundreds of different providers of call center software across the globe, and every call center software system has its pros and cons. When selecting the right call center software for your business, contact center, or call center, it's important to decide which features you want your phone system to have.

    Types of Call Center Software


    ACD helps productivity by assigning inbound agents to incoming calls. The automatic call distributor uses a set of instructions to determine who gets the call in the system. The algorithm can route calls based on agent skill or whoever has an idle phone. ACD can use caller ID or automatic number identification, but usually interactive voice response is enough to help the system determine the reason for the call.

    An automatic call distributor can also take advantage of computer telephony integration. Agents can receive relevant data on their computers along with the incoming call.

    Computer telephony integration is a broad category of software that connects telephone and computer systems. Computer telephony integration software can have both desktop and server functions. Various applications make up a system that can control phones, display call information, and route and report calls.

    Interactive voice response allows callers to route themselves to the appropriate department or use the company’s database for assistance. More sophisticated interactive voice response systems can access accounts and perform certain tasks, such as activating a credit card through a bank’s phone system. IVR involves using dial tone multi-frequency or voice commands. In the VoIP industry, a PBXauto attendant is near interchangeable with IVR. However, auto attendants are not capable of speech recognition.

    A predictive dialer calls a list of phone numbers at once. Outbound agents are then connected to the numbers that answer. A predictive dialer uses calculations to minimize the idle time of agents and the potential of losing answered calls when no agents are available.

    Contact Center Software

    For contact centers, software includes applications for chat, email, and web interaction in addition to telephony functions.

    Call Center Software Providers

    This is a list of call center software providers and developers. Please keep this list in alphabetical order.

    • BitVoice is Call Center Solution which provides you inbound, outbound and blended on premises and hosted Solutions. We are serving major indian corporates and Banks. we providing customised voice solutions for enterprises .It can be integrated with world's best CRM like Zoho, Salesforce,Zendesk and Microsoft Dynamics CRM.
    • Bria is a call centre softphone for call centre agents that integrating softphones into your ACD, IP PBX. ...

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  • 06/15/17--21:48: Virtual PBX
  • Virtual PBX is a budget-friendly form of hosted VoIP (Voice over Internet Protocol) that usually only handles inbound calls. A virtual PBX is typically intended for small business VoIP customers with fewer than 10 employees and low-volume telephone traffic.


    What Is Virtual PBX?

    A virtual PBX is an economy-class version of hosted PBX. Hosted and virtual PBX systems are business VoIP PBX phone systems that transmit calls over the Internet as data.

    A virtual PBX offers inexpensive business VoIP telephone service to small businesses. As with a hosted PBX phone systems, a virtual PBX is owned and maintained off-site by a VoIP service provider. A virtual PBX enables a small business telephone system to access enterprise-level features such as auto attendants and voicemail. With virtual PBX small business telephone systems, small start-ups, mom-and-pop shops, freelancers, and entrepreneurs can all present a professional image to vendors, investors, and customers.

    Depending on the service provider, a virtual PBX phone system may require a separate phone service for outbound calls.

    Virtual PBX Features


    Virtual PBX phone systems offer lower costs and fewer features than hosted PBX phone services. Compared to hosted PBX small business telephone systems, virtual PBX service is limited to the most basic fundamentals of business-oriented call controls. Virtual PBX is geared toward simple inbound call-routing for SoHo offices with few personnel, small budgets, and limited calling needs. As with many hosted PBX calling services, most virtual PBX phone systems do not require a contract or term commitment.

    Standard features offered with most virtual PBX plans are:

    • Voicemail
    • Auto attendant
    • Unlimited call handling (no busy signals)
    • Call forwarding

    Limitations


    Virtual PBX phone systems generally:

    • Handle only inbound calls
    • Offer a limited number of extensions
    • May not include Fax over IP (FoIP) services
    • Include a set amount of free minutes
    • May not offer voicemail-to-email
    • May not include international long-distance coverage
    • May not offer Internet fax service
    • May charge extra for conference calling

    The features offered vary by virtual PBX VoIP provider. As VoIP service becomes a more common solution for small business telephone systems, many virtual PBX plan features are incorporating the more advanced features of hosted PBX phone systems. Compare plans and prices to determine the best virtual PBX solution.

    Cost

    Virtual PBX phone prices depend on a variety of factors, such as the features included. Virtual PBX phone service plans can start as low as $9.95 (Grasshopper) per month.

    Virtual PBX Service Providers


    Some virtual PBX providers include:

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