VirtualPBX is a business virtual PBX and a business phone system provider based in the United States.
VirtualPBX Reviews
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VirtualPBX vs Grasshopper
Comparing VirtualPBX vs Grasshopper Virtual Phone Systems
Virtual PBX and Grasshopper are two state of the art virtual private branch exchanges that allow smaller businesses to align with industry standards. Several of today's industries have demands for customer call response and for immediate calling services. Smaller companies have a burden to keep up with the larger corporations that have the funding to build their own onsite calling services. A virtual business system can keep a smaller company in the running for today's demanding customers.Click here to go to Grasshopper's website and get a coupon code to claim your $75 discount automatically.
Click here to visit VirtualPBX's website.
Benefits of Virtual Business Phone Systems Include Several Features That Are Standard
Virtual business phones allow a smaller company to not have a large phone networking system in an office suite closet, for example. The hardware and software for their business lines are cloud based and the small company receives a web interface to hear their business calls, for example.Virtual PBX and Grasshopper Are Two of Today's Leaders in the Virtual Phone Business
Virtual PBX (California based) has been in this type of communications service for a while now and has established themselves for VoIP services. The Virtual PBX company was started in 1997 and includes critical business systems such as voice mail, call forwarding and toll free business numbers. This company offers a free trial offer, coupons and requested quotes for potential business customers. Overall customer ratings are slightly lower than their competitor exchange Grasshopper. Lower ratings are in the areas of customer features, pricing and customer support. Grasshopper provides important innovative options that allow an important customer ratings advantage.Grasshopper Is an Innovative Private Branch Exchange Company That Offers a Different Approach to Several Standard Phone Services
Grasshopper is based in Boston, Massachusetts, and offers customer service that is available every hour of the day of the week for all of their calling plans. This is an added customer service availability that is not offered with Virtual PBX. Grasshopper provides a 30 day money back guarantee that is unique for this company provider and offer s a custom main greeting, on hold music that is unique, faxes emails as PDFs and has unlimited extensions. There are no long term contracts and this feature of Grasshopper is popular for most small business customers. Customers can upgrade at any time to additional virtual phone services.Both of These Virtual Phone Providers Provide State of the Art Communications for a Small Company
There are several standard comparisons that have developed over the recent years of virtual phone availability. A virtual private branch exchange began in the 1990's as a beta type small business phone option. The several years that have passed have allowed this type of company phone option to gain in popularity with several now standard virtual phone features including the following:Both Virtual PBX and Grasshopper have standard fax support and conference calling availability
Both services provide international calls and mobile applications for the virtual phone services.Toll free numbers can be selected and voice mail to email is now a virtual private branch exchange option.
These types of small business services allow a caller identification screening, a call forwarding, call transfer and call blocking.
Virtual PBX Has an Established Reputation That Has Now Spanned Over 15 Years
Virtual PBX has a call return feature that is often needed for a small business phone system. Customer waiting is available through this phone selection and a community customer service can be selected as well. A cancellation fee is not advertised for Virtual PBX and there is no pay as you go feature advertised. Virtual PBX does not offer an international virtual phone number. ...↧
Grasshopper vs MightyCall
When it comes to business VoIP systems, both MightyCall and Grasshopper are highly popular services with a solid reputation in the industry. This leads to many business users in search of a virtual phone system to hesitate between the two. In order to find out which one is best for your calling needs, you will need to compare their main features, specifications and associated costs. By doing so, you will have the information you need to make a more informed decision in your search for the right business VoIP services provider.
Click here to go to Grasshopper's website and get a coupon code to claim your $75 discount automatically.
Click here to go to MightyCall.com and sign up for service.
To start, here is an overview of both virtual phone systems:
When signing up for the service, new users can choose from a toll-free number, vanity numbers and local ones. A toll-free number allows customers all over the US to reach a business without worrying about paying long distance charges. Vanity numbers are a useful branding tools, while having several local numbers sends the message that a business has a presence in the area where a customer is located, even if their head office is halfway across the country.
Grasshopper is a business VoIP service powered by a cloud-based PBX. Just like with its competitor MightyCall, businesses can get started instantly without having to purchase and configure complicated equipment. The communication service works with existing landline and mobile phones for maximum flexibility. It also comes with all of the advantages of using a VoIP service over a traditional business phone line provided by a local telecom provider. Grasshopper provides dozens of advanced calling features, top-notch reliability and quality customer support at prices much lower than those of traditional phone services.
Related: Grasshopper Reviews
The Grasshopper service includes plenty of advanced call management features, as one would expect from a complete business phone service. You can record your own custom greetings and provide callers with a menu of options to choose from, ensuring that they'll be directed to the right department or person within your company. One particularly interesting functionality that comes standard with Grasshopper is the ability to screen and filter calls as you wish. You get not only regular caller ID, but the ability to forward important calls to your mobile phone while you're out of the office. You can set it to distinguish between calls from people in a contacts list, such as customers, business partners or vendors and unknown callers. As many small businesses receive calls from various salespeople on a regular basis, this feature is quite useful as it lets you focus on the callers that truly matter while the less important ones can be sent to your voice mail box.
Grasshopper lets businesses of all sizes get a professional image that would previously be reserved for bigger companies. With its convenient automated attendant and the ability to choose vanity or toll-free numbers, even a small startup can now get a phone service that is on par with what callers would expect when they reach a Fortune 500 company.
Setting up and using this business phone service is quite simple. Everything can be done from a web-based interface that you can access from your PC, as well as mobile devices like smartphones or tablets. ...
Click here to go to Grasshopper's website and get a coupon code to claim your $75 discount automatically.
Click here to go to MightyCall.com and sign up for service.
To start, here is an overview of both virtual phone systems:
Grasshopper
Grasshopper shares many similarities with MightyCall. It's one of the most reputable business phone services currently available and is as reliable as its main competitor, so businesses who deploy it won't have to worry about downtime or service interruptions. Grasshopper is a complete virtual phone system with users ranging from individual entrepreneurs who have just started their business, all the way to medium-sized businesses with hundreds of employees. It provides businesses everywhere with the tools they need to stay in touch with their customers and take advantage of global opportunities.When signing up for the service, new users can choose from a toll-free number, vanity numbers and local ones. A toll-free number allows customers all over the US to reach a business without worrying about paying long distance charges. Vanity numbers are a useful branding tools, while having several local numbers sends the message that a business has a presence in the area where a customer is located, even if their head office is halfway across the country.
Grasshopper is a business VoIP service powered by a cloud-based PBX. Just like with its competitor MightyCall, businesses can get started instantly without having to purchase and configure complicated equipment. The communication service works with existing landline and mobile phones for maximum flexibility. It also comes with all of the advantages of using a VoIP service over a traditional business phone line provided by a local telecom provider. Grasshopper provides dozens of advanced calling features, top-notch reliability and quality customer support at prices much lower than those of traditional phone services.
Related: Grasshopper Reviews
The Grasshopper service includes plenty of advanced call management features, as one would expect from a complete business phone service. You can record your own custom greetings and provide callers with a menu of options to choose from, ensuring that they'll be directed to the right department or person within your company. One particularly interesting functionality that comes standard with Grasshopper is the ability to screen and filter calls as you wish. You get not only regular caller ID, but the ability to forward important calls to your mobile phone while you're out of the office. You can set it to distinguish between calls from people in a contacts list, such as customers, business partners or vendors and unknown callers. As many small businesses receive calls from various salespeople on a regular basis, this feature is quite useful as it lets you focus on the callers that truly matter while the less important ones can be sent to your voice mail box.
Grasshopper lets businesses of all sizes get a professional image that would previously be reserved for bigger companies. With its convenient automated attendant and the ability to choose vanity or toll-free numbers, even a small startup can now get a phone service that is on par with what callers would expect when they reach a Fortune 500 company.
Setting up and using this business phone service is quite simple. Everything can be done from a web-based interface that you can access from your PC, as well as mobile devices like smartphones or tablets. ...
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Old News
This page lists all the old VoIP news stories from the home page.
Page Contents
October 2017
- 2017-10-31 - Monthly Telecom News Roundup : October 2017
- 2017-10-31 - BillRun Cloud Billing reveals new Off-The-Grill Features
- 2017-10-29 - Inaani Is Expanding Business Globally With A Range Of Services From Retail To Wholesale VoIP
- 2017-10-26 - Cisco Acquires BroadSoft for $1.9 Billion Cash
- 2017-10-26 - Polycom Integrates HD Voice and Video Technology into Microsoft’s Teams
- 2017-10-26 - Skype for Business to Teams Migration: What’s the plan?
- 2017-10-26 - Running OpenSIPS-based SIP services in the Cloud - How to
- 2017-10-24 - Kamailio SIP Server v5.0.4 has been released
- 2017-10-24 - OpenSIPS Summit 2018 set for May 1st-4th, Amsterdam, The Netherlands
- 2017-10-20 - CyberData Video Outdoor Intercom with Keypad Is Certified with Yealink T58V Smart Media Phone
- 2017-10-13 - Bi-Weekly Telecom News Roundup: Oct 13th
- 2017-10-12 - JeraSoft adds new fetures to the new version of the JeraSoft Billing Platform VCS 3.14
- 2017-10-11 - Kamailio SIP Server Advanced Training, in Berlin, Germany, Nov 13-15, 2017
- 2017-10-11 -
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Hosted PBX vs Virtual PBX
The vast majority of individuals believe that virtual PBXs and hosted PBXs are the same thing. The two technologies do share some of the same benefits that include providing lower cost service than traditional PBX systems. However, the two are significantly different in the way that they function and the benefits that they can provide for businesses.
A hosted PBX provider will usually completely replace an organization's existing phone company. With this, a company will often need to switch to using IP phones, and all voice communications will go through a router that is connected to a broadband Internet connection. These systems are ideal for companies that are geographically disbursed and have more than one location as they provide a main number that handles all incoming calls. From the main number, outside parties are able to reach the person who they are trying to speak with using extension dialing. In addition, a hosted PBX will generally provide companies with things like auto attendants, conference calls, call holding, voicemail to email messaging and call forwarding. This is essentially a complete solution that mimics a physical PBX but comes at a much lower cost as companies are able to take advantage of SIP trunking and calling that is cheaper than what they would pay with a traditional phone company.
While they may lack some of the features that come with a full hosted PBX, a virtual PBX system can be great for smaller businesses and those that utilize remote teams. The costs associated with setting up and maintaining a virtual PBX can be very low compared to a hosted system or physical PBX, and companies can utilize SIP trunking to forward virtual direct inward dial numbers to any phone that they would like. People can even utilize low-cost software phones with a virtual PBX. These systems may also provide options that allow for follow me or find me service and other types of advanced call forwarding.
However, business owners who are thinking about implementing a virtual PBX system should keep in mind that this technology is only capable of dealing with inbound calls. They will still need to maintain some sort of system to make outgoing calls to clients. While they may utilize something like business VoIP to reduce costs, they will still need to pay an additional amount for calls that employees make. In addition, virtual PBX systems do not come with extension dialing that can be used to connect employees, and they also do not have any call control options.
Hosted PBX Systems
A hosted PBX is essentially a complete, enterprise-level business phone system that can provide outbound calls in addition to inbound routing. Companies that have more than a dozen employees and those that handle large numbers of calls should generally go with a hosted system as it will better suit their needs.A hosted PBX provider will usually completely replace an organization's existing phone company. With this, a company will often need to switch to using IP phones, and all voice communications will go through a router that is connected to a broadband Internet connection. These systems are ideal for companies that are geographically disbursed and have more than one location as they provide a main number that handles all incoming calls. From the main number, outside parties are able to reach the person who they are trying to speak with using extension dialing. In addition, a hosted PBX will generally provide companies with things like auto attendants, conference calls, call holding, voicemail to email messaging and call forwarding. This is essentially a complete solution that mimics a physical PBX but comes at a much lower cost as companies are able to take advantage of SIP trunking and calling that is cheaper than what they would pay with a traditional phone company.
Virtual PBX Systems
A virtual PBX system is essentially part of a hosted PBX and is not exactly a full voice communications system by itself. These systems allow businesses to transmit incoming calls and route them to the appropriate person in addition to providing them with an automated answering service. Calls may be routed to VoIP extensions, cell phones or landlines.While they may lack some of the features that come with a full hosted PBX, a virtual PBX system can be great for smaller businesses and those that utilize remote teams. The costs associated with setting up and maintaining a virtual PBX can be very low compared to a hosted system or physical PBX, and companies can utilize SIP trunking to forward virtual direct inward dial numbers to any phone that they would like. People can even utilize low-cost software phones with a virtual PBX. These systems may also provide options that allow for follow me or find me service and other types of advanced call forwarding.
However, business owners who are thinking about implementing a virtual PBX system should keep in mind that this technology is only capable of dealing with inbound calls. They will still need to maintain some sort of system to make outgoing calls to clients. While they may utilize something like business VoIP to reduce costs, they will still need to pay an additional amount for calls that employees make. In addition, virtual PBX systems do not come with extension dialing that can be used to connect employees, and they also do not have any call control options.
The Bottom Line
Virtual PBX and hosted PBX systems are similar in many ways, but they have quite a few differences. It is often best for companies to start out with a virtual PBX and move to a hosted PBX as there voice communication needs grow. With this, organizations can get exactly what they need out of their telecommunications system in a way that can scale with business growth while lowering overall expenses.See also
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VirtualPBX Promo Code
Get 10% off VirtualPBX during signup and weekly deals on phones using the promo coupon code below:
Click here for 10% off during signup at VirtualPBX.com and use promo code "switch10"
This coupon code is verified to work.
VirtualPBX helps small businesses and entrepreneurs look like they have a national presence by offering a business-grade virtual phone system. Take advantage of the VirtualPBX discount code today.
Click here for 10% off during signup at VirtualPBX.com and use promo code "switch10"
This coupon code is verified to work.
VirtualPBX helps small businesses and entrepreneurs look like they have a national presence by offering a business-grade virtual phone system. Take advantage of the VirtualPBX discount code today.
See also
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Vonage Reviews
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Vonage vs Grasshopper
Vonage vs. Grasshopper: A Comparative Analysis
There are many VoIP services out there today, but the two leading platforms that offer the most wonderful, reliable, cost-effective and trustworthy virtual telephone systems in the market today are Grasshopper and Vonage. In this article, we will compare and contrast some of the important points, key features, disadvantages and other noteworthy issues concerning both products. Let's start.Click here to go to Grasshopper.com and get a coupon code to claim your $75 discount automatically.
Well-Established Virtual Telephone Systems
In the interest of fairness, both platforms are successful in establishing some of the best virtual telephone networks in the industry. Both platforms are able to offer wonderful business solutions to small business owners who want to expand their programs.Both platforms are also successful in duking it out for all the needs of the entrepreneurs, as well as the needs of small office business (SoHo). Even if both architectures differ in the way they deliver their services, there's no doubt that both are equally reliable in their powerful set of tools.
Contrasting Business Models
One area of both platforms where they really differ is in their business model. For example, Vonage has a strong concentration in its residential VoIP international telephone coverage. Its service is predominantly concerned in Canada and US, which are the centers of residential networks with discounted regional, local and national call minutes charged to landlines. It's also safe to consider that Vonage has a massive international VoIP service set of deals with smaller providers in the US. This has become a powerful leverage for Vonage to connect with smaller businesses to establish their brand and to increase its popularity as more and more people are shifting from traditional to VoIP.This is not a stagnant condition in Vonage. Right now Vonage has moved itself away from just providing solutions for SoHo business models, and they are now transitioning to offering services to Small Medium Business markets and a myriad of company startups. This would mean that the product line-up of Vonage would offer a great set of powerful communication tools to start-ups that are still cash-strapped. Vonage will be able to offer them a feature-rich set of valuable tools in the form of a streamlined cloud-based program and solution.
In contrast to that, Grasshopper's business model goes to a different direction. It wants to open a new entry into the virtual telephone industry. While they still offer the same set of powerful services to start-ups and established businesses, it completely differs from Vonage in the way it builds its service and approaches the architecture and technology of the business. One aspect that Grasshopper completely differs from Vonage is in how it tries to approach the marketplace in order to build an overlay on the traditional PSTN network of the system. Despite the limits of being just a simple telephone network that simply overlays on underlying technologies, Grasshopper is still successful in gaining advantages over the competition. One of those advantages is the fact that they are still able to achieve a 99% reliability in their telephone network. Its robust national network also gives Grasshopper the best customer service ability for their market. With its robust line of network that can't be compared with the competition, they will no longer have to depend on the frailties and the limits of the internet. They won't have to worry about the lack of service and quality issues that other providers face. There will be no issues of dropped calls, robotic voice quality and inferior sound when it comes to the infrastructure of the telephone network. With such advantage, there's little surprise why people who buy the products of Grasshopper still rely on them to create the best and ideal telephone network today. The home workers, mobile business people, and entrepreneurs who need the best communication tools will always find in Grasshopper the assistance they need, deserve and want. With the power of Grasshopper's applications, people can now use personal devices for both pleasures and work even when one is on the go.
How Both Systems Work
There are different systems that run the operations of both systems. For Vonage Business Solutions, the main system that runs its dynamics is the common VoIP cloud-structured model of a virtual IP/PBX. ...↧
Alternatives to RingCentral
For businesses that need their own independent voice over internet protocol (VoIP), cloud private branch exchange (PBX) and phone systems, RingCentral is a popular option. It offers a cloud-based system with a range of features, and best of all, it's very reliable and easy to setup. Plenty of the most widely used apps are integrated into RingCentral, including Dropbox, Oracle, Desk and many more.
If RingCentral has one major drawback, it's that the phone system is intended for business users. Those who are looking for a phone system for individual use won't be able to take advantage of RingCentral's full range of features. Some of the provider's most basic features are the ability to choose from various phone numbers, cloud PBX service, a user-friendly call management system, voicemail with custom greetings, business SMS and internet faxing.
Anyone can start using RingCentral by registering for an account and using the demo for a free trial period. If the user wants the full range of RingCentral features, there are three plans available – RingCentral Standard for $24 per month, RingCentral Premium for $34 per month and RingCentral Enterprise for $44 per month. Each plan has its own limit as far as minutes and number of users in online meetings are concerned. Although RingCentral is an affordable, feature-rich option, there are also several excellent alternatives to it available.
Related: Grasshopper Promo Code - Grasshopper vs RingCentral
Related: Alternatives to Google Voice - Using Google Voice as Primary Number
If RingCentral has one major drawback, it's that the phone system is intended for business users. Those who are looking for a phone system for individual use won't be able to take advantage of RingCentral's full range of features. Some of the provider's most basic features are the ability to choose from various phone numbers, cloud PBX service, a user-friendly call management system, voicemail with custom greetings, business SMS and internet faxing.
Anyone can start using RingCentral by registering for an account and using the demo for a free trial period. If the user wants the full range of RingCentral features, there are three plans available – RingCentral Standard for $24 per month, RingCentral Premium for $34 per month and RingCentral Enterprise for $44 per month. Each plan has its own limit as far as minutes and number of users in online meetings are concerned. Although RingCentral is an affordable, feature-rich option, there are also several excellent alternatives to it available.
Grasshopper
This is a virtual phone system, and it's effective not only for getting a free number, but also for managing calls online. The virtual system has an intuitive interface that's easy to navigate from the start, and it's helpful for businesses that have a large call volume and must keep those calls organized. A new phone number is an option through Grasshopper, but businesses and individuals can also keep their current numbers and port them over. Read Grasshopper Reviews to learn more.Related: Grasshopper Promo Code - Grasshopper vs RingCentral
Google Voice
Google has released quite a few useful applications and tools over the years, and Google Voice is no exception. All the user needs are an internet connection and a Google account to use this service, which allows them to choose their own phone number and search for specific number combinations. The user also has the option of porting over an existing phone number. Whatever number they choose as their Google Voice number, it can ring any devices connected to their account, or they can set up other call preferences. Best of all, Google offers this service free of charge, and Google's servers tend to be very reliable, meaning service is unlikely to go down.Related: Alternatives to Google Voice - Using Google Voice as Primary Number
FreedomPop
This company offers free phone services for domestic calls, and international calling comes at a very low rate, or the user can get a package of minutes to use internationally. In addition to its free phone services, FreedomPop also has free internet plans available. The basic FreedomPop plan includes 200 minutes, 500 text messages and 500 MB of internet usage. It's available for use with mobile devices.Line2
Those who simply need a second phone line, whether it's for personal reasons or business use, will get exactly that with Line2. This other phone number can be used with a smartphone or a small business network, and Line2 provides the user with an entire cloud-based business phone system.magicJack
With magicJack, which is a web-based phone service, the user can get their own anonymous phone number and make calls to people around the world through VoIP. A magicJack device, such as the popular magicJack GO, is the only item needed to use the service, and there's a low annual fee of $9.99. MagicJack has an app available on both Android and iOS, and there's also unlimited texting to phone numbers in the United States. Overall, this service is a great way to get rid of a monthly phone bill. Read magicJack Reviews to learn more. ...↧
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RingCentral Reviews
RingCentral is one of the most popular business VoIP services in the world. They offer a reliable and affordable solution for calls and faxes that is completely cloud-based, meaning that there is no need to purchase additional hardware to install at your location. Their service works with any SIP compatible IP phones or softphones. RingCentral also provides apps that allow you to use their service from a mobile device such as a tablet or smartphone. They have plans that are suitable for mobile professionals that need a phone system which allows them to keep in touch while on the go, as well as plans for small and medium-sized businesses that need to make a large amount of inbound and outbound calls.
The Standard plan is available from $24.99 a month per user for 2 users if paid annually. It includes 1,000 minutes for toll-free numbers and supports HD video conferencing and online meetings for up to 4 users per meeting.
The Premium plan starts at $34.99 per user for 2 users with an annual prepayment. It includes 2,500 minutes for toll-free numbers and supports HD video conferencing and online meetings for up to 25 participants per meeting. In addition to all of the features included in the Standard plan, it also has inbound caller ID, HD voice, automatic call recording, support for integration with CRM systems like Zendesk, Desk.com and Salesforce and a multi-level auto attendant.
The Enterprise plan is priced at $44.99 per month per user for 20 to 99 users with an annual prepayment. It has 10,000 toll-free minutes and offers HD video conferencing and online meetings for up to 50 people per meeting. It includes all of the features that you would find in the Standard and Premium plans, plus voicemail to text.
RingCentral offers a 30-day free trial for new subscribers with 2 or more users this allows you to try out their service for yourself to see if it suits your needs. There are no setup, installation or other hidden fees. Users can purchase certain add-ons, such as additional toll-free or local phone numbers for $4.99 per month, additional fax numbers for $4.99 per month and additional international numbers for $15 per month.
The basic features offered by this service include: choice of toll-free or local numbers in over 200 area codes, auto receptionist, extensions, answering rules, call forwarding, call screening, call logs, call recording, missed call notifications, caller ID control, RingMe, message alerts, visual voicemail with professionally-recorded greetings, music on hold, internet fax, mobile apps for iOS and Android, RingCentral Desktop App and Microsoft Outlook integration.
There are 3 service plans with RingCentral Professional:
The Pro plan is the smallest and most affordable, starting at $9.99 per month on an annual basis. ...
RingCentral - A Trusted Provider
One of the main concerns that many business owners have when choosing a VoIP service provider is whether the company is going to be reliable. RingCentral isn't some hip startup or anonymous Internet company with unknown owners. They have been around since 1999 and are based in San Mateo, CA. This means they have been providing telephony services to small businesses for over 15 years. RingCentral has always innovated to provide services that are up-to-date with the latest in technology and has received very positive reviews from its customers. To put it simply, it is a company that you can trust to deliver on their promises.Plans and Pricing
There are two main services offered by RingCentral: Office and Professional. Here is an overview of both:RingCentral Office
This service is designed to suit the needs of small and medium-sized businesses that need a reliable cloud-based telephony solution that allows them to receive unlimited inbound calls and make unlimited outbound calls to the US and Canada. The basic features included in all of the RingCentral Office plans are: answering rules, call forwarding, call transfer, call screening, call flip, call logs, intercom, paging, presence, notifications, shared lines and call park. Also included are unlimited conferencing, Internet fax and business SMS services, plus call log reports.The Standard plan is available from $24.99 a month per user for 2 users if paid annually. It includes 1,000 minutes for toll-free numbers and supports HD video conferencing and online meetings for up to 4 users per meeting.
The Premium plan starts at $34.99 per user for 2 users with an annual prepayment. It includes 2,500 minutes for toll-free numbers and supports HD video conferencing and online meetings for up to 25 participants per meeting. In addition to all of the features included in the Standard plan, it also has inbound caller ID, HD voice, automatic call recording, support for integration with CRM systems like Zendesk, Desk.com and Salesforce and a multi-level auto attendant.
The Enterprise plan is priced at $44.99 per month per user for 20 to 99 users with an annual prepayment. It has 10,000 toll-free minutes and offers HD video conferencing and online meetings for up to 50 people per meeting. It includes all of the features that you would find in the Standard and Premium plans, plus voicemail to text.
RingCentral offers a 30-day free trial for new subscribers with 2 or more users this allows you to try out their service for yourself to see if it suits your needs. There are no setup, installation or other hidden fees. Users can purchase certain add-ons, such as additional toll-free or local phone numbers for $4.99 per month, additional fax numbers for $4.99 per month and additional international numbers for $15 per month.
RingCentral Professional
While the features offered by the RingCentral Office service are definitely convenient, they may seem like a bit too much for one-man startups and very small businesses. This is why RingCentral has put together the RingCentral Professional service. It is designed with the needs of mobile professionals in mind, allowing them great flexibility to manage their inbound calls while being very affordable.The basic features offered by this service include: choice of toll-free or local numbers in over 200 area codes, auto receptionist, extensions, answering rules, call forwarding, call screening, call logs, call recording, missed call notifications, caller ID control, RingMe, message alerts, visual voicemail with professionally-recorded greetings, music on hold, internet fax, mobile apps for iOS and Android, RingCentral Desktop App and Microsoft Outlook integration.
There are 3 service plans with RingCentral Professional:
The Pro plan is the smallest and most affordable, starting at $9.99 per month on an annual basis. ...
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Alternatives to Vonage
Long distance phone calls aren't cheap. While many cell phone carriers allow customers to call people for free, landlines may not give customers that same luxury. A long-distance phone call may cost at least ten cents a minute. If the call is an international, the cost-per-minute can skyrocket. The exorbitant costs of international calls may even extend to cell phone users. Voice over internet phones (VoIP) helps to reduce or eliminate these long-distance charges.
Customers who use voice over the internet phone service can make free phone calls when they call someone who has an account with the same provider. It costs very little to make a direct call to a landline or cell phone using one of these services. Customers pay a fraction of what they would pay if they use a standard phone service.
There are several advantages to using a voice over internet phones over a traditional phone service. They do not require the use of dedicated hardware. Users can make calls from a computer. If preferred, users can connect a handheld phone to a home internet service to make calls. Most VoIP services come with an app for mobile devices that allow international calls to made from anywhere.
Some voice over internet phone services even allow video chat. Video chatting is a great way to communicate with family and friends that users don't get to see often. Being able to see someone while speaking to them creates a sense of intimacy that callers don't get to experience using a traditional phone. Instant messenger is also available on voice over internet phone services. Here are our top six choices for voice over internet phone service providers.
Because many companies still use fax machines, having the ability to send faxes over the internet is a useful feature. RingCentral gives people the ability to take a document save on cloud storage or computer and send it as a fax. The recipient receives the document as a regular fax. This feature saves ink, paper and time. RingCentral also lets users receive faxes as an electronic document. Electronic documents are easier to share and limit the change of an unintended recipient seeing the document.
Gain control over who calls the business by using the call screening feature. This feature lets businesses block numbers without affecting any other callers. Another feature allows calls to be forwarded directly to voice mail. It takes very little time or effort to modify the phone settings. It only takes a few moments to block calls from former employees or clients. RingCentral also has a feature that allows the forwarding of calls to a smartphone when employees are out of the office. Despite the services offered by RingCentral, users do complain that customer services could be better. RingCentral has a habit of not returning customer service calls.
Google Voice works on all devices. Regardless of what device users spend the majority of their time using, the virtual phone number's interface is always available. Another convenient feature of Google Voice is the ability to send and receive text messages on any device. Equipping a computer with speakers and a microphone lets the computer to become a device that can take and make phone calls.
Related: Using Google Voice as Primary Number
Ooma is a well-built and simple app. ...
Customers who use voice over the internet phone service can make free phone calls when they call someone who has an account with the same provider. It costs very little to make a direct call to a landline or cell phone using one of these services. Customers pay a fraction of what they would pay if they use a standard phone service.
There are several advantages to using a voice over internet phones over a traditional phone service. They do not require the use of dedicated hardware. Users can make calls from a computer. If preferred, users can connect a handheld phone to a home internet service to make calls. Most VoIP services come with an app for mobile devices that allow international calls to made from anywhere.
Some voice over internet phone services even allow video chat. Video chatting is a great way to communicate with family and friends that users don't get to see often. Being able to see someone while speaking to them creates a sense of intimacy that callers don't get to experience using a traditional phone. Instant messenger is also available on voice over internet phone services. Here are our top six choices for voice over internet phone service providers.
RingCentral
RingCentral is a communication system that operates in the cloud. More than 350,000 organizations across the world use RingCentral's services. The service has a tiered-monthly payment plan with the highest-cost tier comes with the most features and extensions.Because many companies still use fax machines, having the ability to send faxes over the internet is a useful feature. RingCentral gives people the ability to take a document save on cloud storage or computer and send it as a fax. The recipient receives the document as a regular fax. This feature saves ink, paper and time. RingCentral also lets users receive faxes as an electronic document. Electronic documents are easier to share and limit the change of an unintended recipient seeing the document.
Gain control over who calls the business by using the call screening feature. This feature lets businesses block numbers without affecting any other callers. Another feature allows calls to be forwarded directly to voice mail. It takes very little time or effort to modify the phone settings. It only takes a few moments to block calls from former employees or clients. RingCentral also has a feature that allows the forwarding of calls to a smartphone when employees are out of the office. Despite the services offered by RingCentral, users do complain that customer services could be better. RingCentral has a habit of not returning customer service calls.
Google Voice
Google Voice's VoIP service is another good alternative to Vonage's phone service. The service gives users a virtual phone number. The system is free and makes it easy to port an existing number. It is possible to have a home, office phone number and mobile phones under a single number. All phone numbers will ring simultaneously, making it possible to answer the phone from any location.Google Voice works on all devices. Regardless of what device users spend the majority of their time using, the virtual phone number's interface is always available. Another convenient feature of Google Voice is the ability to send and receive text messages on any device. Equipping a computer with speakers and a microphone lets the computer to become a device that can take and make phone calls.
Related: Using Google Voice as Primary Number
Ooma
Ooma is virtual phone service that is designed for small businesses. It comes with a variety of features that can increase the public's perception of the company. The service offers one, all-inclusive pricing plan. Users no longer have to worry selecting a plan that addresses their needs without spending too much on features they don't desire. With Ooma, small businesses also get to keep their existing phone numbers free of charge. Keeping the same business number is key to maintaining existing branding.Ooma is a well-built and simple app. ...
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Alternatives to Skype
This is a list of Skype alternatives. Please list alternatives to Skype.
For the longest time now, Skype has been known as the undisputed world leader in video call apps. This app became so popular to the extent that the term “Skyping” was considered to be a verb denoting the act of making a Skype call. However, in the process of time Skype users began expressing their concerns over service disruptions occasioned by too many crashes, low quality and some level of general mistrust with Microsoft, the company offering the Skype service.
Many VoIP apps have been launched to compete with Skype. These apps vary in their complexity and functionality. However, they can all be used to make calls to devices connected over the internet. For those fed up with Skype, here are some alternatives worth considering:
With this app, you can chat over video, text and do video and text chats with up to ten people at a time for free. If you are in the US or Canada, you can also enjoy free VoIP calls. For those outside the two regions, they can also enjoy paid VoIP calls, at a relatively lower cost compared to other VoIP calls providers.
Users of Google Hangouts can also broadcast live hangouts at no fee through Hangouts on air. The live hangouts session is normally recorded and can be uploaded to the user’s YouTube channel. Google Hangouts beats Skype in that there is no need to install any third-party app or software to use the service. All you need to do is to sign in to your Google plus or Gmail account and start using hangouts and all its features.
Google hangouts allows for up to 10 people to connect with each other simultaneously and engage in a video call on Android and iOS devices. Calls made over Hangouts does not use the included minutes instead it uses the data bundles or connected Wi-Fi. Google Hangouts uses contacts that it accesses from the phone contacts list and email contacts list. Almost all calls to the U.S. and Canada are free from countries where Hangouts is available. Users can make calls to other countries at a small per minute charge.
Appear.in is one of the simplest ways to start a video call. This app lets you connect with friends, families and colleagues without having to either download the app or signing up. iOS users can download and install the Appear.in app and enjoy the free video and text chats provided through the app.
To use the app, users have to visit the Appear.in website or launch the iOS app and create a “Room” link which they can then share with those they wish to chat with. Once a recipient clicks on the shared link, the room will open in his or her browser. Users can choose between video calls, voice calls or send text chats to those in the chat room. To enhance the security and privacy of the chat room, users can create a free account with Appear.in which will allow them to lock the room and keep off intruders.
ooVoo is an app that looks and operates in like manner as WhatsApp. ooVoo is superior to WhatsApp in that it allows for screen sharing. Users can make free calls to other ooVoo users. The app can be run on Android, Web, iOS and Windows. The web-based version can support up to 12 people at a time. Users can use the app to make paid calls to landlines and mobiles.
If two or more contacts use the ooVoo app, it is possible for these contacts to use the app for messaging where they can record and send text and video messages to each other. The app also allows users to make web-based to none ooVoo users.
Viber makes it possible for users to make international calls from their desktops. This app allows users to enjoy free voice and video calls and text chats with their friends and family members using the same app. The video call sessions on Viber can accommodate up to 40 people at any one time. International and domestic calls are billed from just above $0.01 per minute. Viber can also be used to send text, documents, video messages and images via the app. The app is secured such that all messages sent through it are encrypted.
Aside from acting as a video, voice and text messaging app, Viber also has games which users can play with their friends. They can also join public chats and follow popular brands and stay up to date with local and international news. International travelers need not worry about roaming charges. Calls made through Viber are not subjected to roaming fees. ...
For the longest time now, Skype has been known as the undisputed world leader in video call apps. This app became so popular to the extent that the term “Skyping” was considered to be a verb denoting the act of making a Skype call. However, in the process of time Skype users began expressing their concerns over service disruptions occasioned by too many crashes, low quality and some level of general mistrust with Microsoft, the company offering the Skype service.
Many VoIP apps have been launched to compete with Skype. These apps vary in their complexity and functionality. However, they can all be used to make calls to devices connected over the internet. For those fed up with Skype, here are some alternatives worth considering:
Google Hangouts (iOS, Web, Android)
With this app, you can chat over video, text and do video and text chats with up to ten people at a time for free. If you are in the US or Canada, you can also enjoy free VoIP calls. For those outside the two regions, they can also enjoy paid VoIP calls, at a relatively lower cost compared to other VoIP calls providers.
Users of Google Hangouts can also broadcast live hangouts at no fee through Hangouts on air. The live hangouts session is normally recorded and can be uploaded to the user’s YouTube channel. Google Hangouts beats Skype in that there is no need to install any third-party app or software to use the service. All you need to do is to sign in to your Google plus or Gmail account and start using hangouts and all its features.
Google hangouts allows for up to 10 people to connect with each other simultaneously and engage in a video call on Android and iOS devices. Calls made over Hangouts does not use the included minutes instead it uses the data bundles or connected Wi-Fi. Google Hangouts uses contacts that it accesses from the phone contacts list and email contacts list. Almost all calls to the U.S. and Canada are free from countries where Hangouts is available. Users can make calls to other countries at a small per minute charge.
Appear.in (Web, iOS)
Appear.in is one of the simplest ways to start a video call. This app lets you connect with friends, families and colleagues without having to either download the app or signing up. iOS users can download and install the Appear.in app and enjoy the free video and text chats provided through the app.
To use the app, users have to visit the Appear.in website or launch the iOS app and create a “Room” link which they can then share with those they wish to chat with. Once a recipient clicks on the shared link, the room will open in his or her browser. Users can choose between video calls, voice calls or send text chats to those in the chat room. To enhance the security and privacy of the chat room, users can create a free account with Appear.in which will allow them to lock the room and keep off intruders.
ooVoo (Web, Android, iOS, Windows, Mac)
ooVoo is an app that looks and operates in like manner as WhatsApp. ooVoo is superior to WhatsApp in that it allows for screen sharing. Users can make free calls to other ooVoo users. The app can be run on Android, Web, iOS and Windows. The web-based version can support up to 12 people at a time. Users can use the app to make paid calls to landlines and mobiles.
If two or more contacts use the ooVoo app, it is possible for these contacts to use the app for messaging where they can record and send text and video messages to each other. The app also allows users to make web-based to none ooVoo users.
Viber
Viber makes it possible for users to make international calls from their desktops. This app allows users to enjoy free voice and video calls and text chats with their friends and family members using the same app. The video call sessions on Viber can accommodate up to 40 people at any one time. International and domestic calls are billed from just above $0.01 per minute. Viber can also be used to send text, documents, video messages and images via the app. The app is secured such that all messages sent through it are encrypted.
Aside from acting as a video, voice and text messaging app, Viber also has games which users can play with their friends. They can also join public chats and follow popular brands and stay up to date with local and international news. International travelers need not worry about roaming charges. Calls made through Viber are not subjected to roaming fees. ...
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VoIP Providers USA
This is a list of VoIP providers in the USA. These companies typically support multi-line telephone systems, small PBX gateways and hosted VoIP. Please add VoIP Providers USA to the list below.
USA VoIP Providers By State
- VoIP Providers in Alabama
- VoIP Providers in Alaska
- VoIP Providers in Arizona
- VoIP Providers in California
- VoIP Providers in Colorado
- VoIP Providers in Connecticut
- VoIP Providers in Delaware
- VoIP Providers in District of Columbia
- VoIP Providers in Florida
- VoIP Providers in Georgia
- VoIP Providers in Hawaii
- VoIP Providers in Idaho
- VoIP Providers in Illinois
- VoIP Providers in Indiana
- VoIP Providers in Iowa
- VoIP Providers in Kansas
- VoIP Providers in Kentucky
- VoIP Providers in Louisiana
- VoIP Providers in Maine
- VoIP Providers in Maryland
- VoIP Providers in Massachusetts
- VoIP Providers in Michigan
- VoIP Providers in Minnesota
- VoIP Providers in Mississippi
- VoIP Providers in Missouri
- VoIP Providers in Montana
- VoIP Providers in Nebraska
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VOIP Service Providers Business
Business VoIP Providers - Compare and Choose a Business VoIP Provider
Quality business VoIP providers today offer a wide variety of feature packages, services and prices. Selecting the ideal provider and service options will depend on your type and size of business, features needed and projected volume of usage. These metrics determine if your better off paying per minute, per user, per line, or per feature. Before choosing your VoIP provider, it is essential to first determine your company's precise telecommunications needs. A current phone bill or CDR record is a great place to find the information you need to compare providers. the basics your will need are: Quantity of phone numbers, toll free numbers, user extensions, lines, calling usage for local, long distance and Toll free calls as well as and special feature to enable timely and cost-efficient initiation of your service. By consulting your chosen Voice over IP service team and seeking their expert advice in advance, you can be prepared to take the following steps to facilitate the smooth, productive startup of your services:- Evaluate Your Internet Connection. - Determine the strength and capacity of your Internet connection and bandwidth. You need to ensure that your system has adequate speed to best accommodate your new VoIP installation for top quality service.
- Assess Your Company Budget and Needs. - With knowledge of your company's current budget and VoIP needs, you can more easily select the service provider and feature options that meet your requirements.
- Determine Your Equipment Needs. - Evaluate your current and near future VoIP equipment needs. Phones can be purchased from around $50 to $500 or more. Once you decide which feature options are immediate requirements and which ones can be added later as needed, you are ready to choose your service provider.
- Compare VoIP Providers. - By comparing VoIP company service options, advanced features and equipment along with user and industry reviews, you can best make a wise decision, selecting the ideal VoIP provider for your enterprise.
Important Information to Request from Any Potential VoIP Provider
Before signing a service contract with any business VoIP provider, be sure to request basic service information and practices in writing. You need to be certain of such details as startup costs and monthly fees, any limitations and costs on portable phone numbers and exactly which features are included in the service package you select. You also need to know if international calling is included, charges for adding extra features and the extent of customer care and technical services provided. Also important are such issues as whether your provider offers a money back guarantee and if there are any cancellation fees. It is also helpful to determine prior to signing up for VoIP services if there are any hidden fees assessed by your chosen provider.Take Full Control and Advantage of Your VoIP System
Once your new business VoIP system and service are in place, you and your staff members will have full-control capabilities for use of your business communications system. Your service provider will ensure connection with your online portal for customizing your telecom options. These modern digital portals are user-friendly, enabling feature changes and additions to be made for immediate availability. You and your staff can make decisions and changes in real-time that work for you right in the moment.You can manage your call settings remotely, directing calls to voicemail or having them transferred to another number or extension. You can also make exceptions to any chosen setting in your phone system. For example, if you are expecting an important business call and want to take that call, but hold all other calls for a few hours, you can set your phone to direct only the designated call to ring on your extension. This system allows and encourages you to take complete control of your telecommunications systems and settings so that the service works for your best interests and immediate needs at all times.
Major Business Benefits and Advantages of Installing VoIP
With an excellent quality VoIP system installed and running well in your company offices to provide remote access for you and your employees, you can work much more efficiently, achieving more in less time. You will enjoy the many benefits of knowing that you can leave the responsibility of your advanced office telecommunications system operations to your VoIP provider while you handle other important business matters. ...↧
RingByName Reviews
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VOIP Service Providers Residential
Residential VoIP phone systems are generally much cheaper than traditional telephone systems. Most residential VoIP systems are provided by Hosted PBX providers, although there are other options. Learn about residential VoIP and residential VoIP providers below.
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voip-info.org
Welcome to the VOIP Wiki - a reference guide to all things VOIP.
This Wiki covers everything related to VOIP, software, hardware, VoIP service providers, reviews, configurations, standards, tips and tricks and everything else related to voice over IP networks, IP telephony and Internet Telephony.
Your contributions are welcome, please read the How to add information to this wiki page and the Posting Guidelinesbefore you post.
NEWS
- 2017-11-07- BillRun releases several new features of its cloud billing solution
- 2017-11-01 - How VeloCloud Helps Retailers Deliver Seamless Omnichannel Customer Experiences
- 2017-11-01 - Introducing the upcoming OpenSIPS 2.4 major release
News Resources
- Software Releases - Check here for recent VoIP-related software releases.
- VoIP Services - Check here for news on VoIP Services.
- VOIP Event Calendar - Check here for news on VOIP Events, Trade shows, Training and Conferences
- Older News - Check out older news articles here
Getting Started
- What is VOIP? The very basics.
- Free VOIP Publications: Magazines and Newsletters free to qualified subscribers about VOIP related products
- Training: Seminars, tutorials, on-line classes. Check here for upcoming Training schedule.
- VOIP Consultants: Finding help.
- VOIP Service Providers - VOIP service providers.
- VOIP Service Providers USA - VoIP Service providers in the United States.
- Best VoIP Service Reviews and Pricing
- VoIP Service Providers Business
- VoIP Service Providers Residential
- VOIP Server Monitoring - VOIP server monitoring providers.
- DID Service Providers - DID VOIP call origination service providers. ...
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Rebtel Reviews
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Predictive dialer
What Is A Predictive Dialer?
- "A predictive dialer is a computerized system that automatically dials batches of telephone numbers for connection to agents assigned to sales or other campaigns. Predictive dialers are widely used in call centers." - Wikipedia
"Definitions of Predictive dialer on the Web:
- A predictive dialer is an outbound call processing system designed to maintain a high level of utilization and cost efficiency in the contact center. The dialer automatically calls a list of telephone numbers, screens the unnecessary calls such as answering machines and busy signals, and then connects a waiting representative with the customer.
A VOIP Predictive Dialer, a.k.a. soft predictive dialer, is a software product capable of predictive dialing using VOIP service directly. Besides computer and internet connection, there is no equipment needed in order to use VOIP predictive dialer.
Software Only Predictive Dialer
New predictive dialing technology, together with faster computers and bigger broadband bandwidth, enables software only predictive dialers to work as good as or even better than hardware based dialers. Software based solution avoids expensive telephony board and associated hardware maintenance cost. It is easy to install and configure. For example, it is very easy to setup remote agent (at home agent).SOFTWARE ONLY PREDICTIVE DIALER
- Dialer360 is offering top-notch predictive dialer software and used throughout the world. Call centers can improve agent’s productivity by using it. You can create campaigns, upload your leads and start calling them with ease, right away! Get easy reports, Simple callbacks, Leave the message, custom fields, Monitor Live agents and No hardware required. Click on link to get Demo Request or You can call us at (+1) 6467571041 or (+44) 2037696777 or email at sales@dialer360.com
- DialerAI– An on-premises and hosted predictive dialer, SMS and voice broadcast system for people wanting to auto-dial their customers for marketing, lead generation polling and market research. DialerAI is multi-tenant with billing and white-labeling. Ideal for telcos and call centers to sell dialer services to their customers. DialerAI is available worldwide and is economical to run as you can choose your own VoIP Provider. Click here to request a demo or email us at sales@dialer.ai
- Ecosmob Suited best to all contact centers, Contact Center solution offered by Ecosmob is intelligent, robust and secure. The system is feature-rich catering numerous benefits to its users. Contact Center software is developed for inbound, outbound and blended call centers. With the help of this software, users can build loyalty and exceed customer expectations. For more details : sales@ecosmob.com, Call us at 1-303-997-3139
- Contact Center Solution Contact Center software has been mainly designed to fulfill the needs of contact centers. ...
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How to buy Wholesale DIDs and Toll Free Numbers
Access numbers for teleconferencing services
Call center inbound local numbers
Calling card service providers
Application Telephony for Local access services
Wholesale Origination services from code/number owners such as CLECs can provide DIDs over SIP.
RespOrgs are the providers of Toll Free Numbers, but are not the Carrier for the call traffic, you will need a CIC or IXC service provider as well.
Obtaining Numbers from a reseller is abundant online, but rarely will you buy wholesale at rates below $.10 US if you do not negotiate with CLECs directly.
West Telecom Services formerly known as HyperCube is a CLEC and a RespOrg with CIC services.
The West Telephone Number Manager (TNM) is a system for controlling how and when calls flow to your SIP-based telephony equipment. This equipment can belong to either the service Customer, or the equipment of your End-Customers. The Telephone Number Manager is accessed via a web browser, using the HyperText Transport Protocol (HTTP).
The Telephone Number Manager system is used to manage routing for inbound Toll Free Termination (TFT) services and provides the customer or their End-Customers with direct control over how their calls are handled and routed across the network.
These services direct calls from all sources to a switching facility. Based on the input conditions for each call that have been established, the call will be directed to the destination(s) that were previously specified for that situation. Criteria about each incoming call that can be tested includes:
Calling Party Number (CGPN) / Automatic Number Identification (ANI)
Calling Network Local Access and Transport Area (LATA)*
Calling Party State or Province (STATE)*
Calling Network Operating Company Number (OCN)*
Calling Number Originating Line Information (OLI) (sometimes called Originating Line Indicator)
Current Time of day (TOD)
Current Day of week (DOW)
Current Day of year (DOY) (Holiday checks)
To determine the State, LATA and OCN of the caller, the Jurisdiction Information Parameter (JIP) is examined to locate the geographic location of the Calling Party Number, based on the Local Exchange Routing Guide (LERG) database. If JIP is not available, the Local Routing Number (RN/LRN) of the Calling Party Number is used (if available) to examine the same LERG data. These automatic checks allow the general location of roaming or ported callers to be more accurately determined than what can be achieved by using the Calling Party Number (CGPN, also known Automatic Number Identification, or ANI) number by itself.
The decision-making process for how calls should be handled employs the use of one or more "rule-sets", which can be constructed in the Telephone Number Manager. These rule-sets can be different for each Called Number and can be adjusted at any time. Changes can also be entered in advance and be scheduled so that they go into effect automatically, precisely at the stated date and time.
The rule-sets that you can define in the Telephone Number Manager can vary from just passing all calls for a toll free number straight through to a destination without any conditions or alterations, to having multiple rule-sets checking for very specific conditions about the incoming call that determine which destination to send this call to. For each condition, you also can specify the same of different Final Called Numbers (also known as Dialed Number Identification Service - DNIS) to use on the call.
For more information about West Telecom Services please email dguglietta@west.com,
this system replaces the SMS800 by using API's to communicate settings. The SMS800 is still in the process as the CPR administrators but the TNM is an enhanced feature platform to extend more routing capability to TFN and DID Operator/managers. ...
Call center inbound local numbers
Calling card service providers
Application Telephony for Local access services
Wholesale Origination services from code/number owners such as CLECs can provide DIDs over SIP.
RespOrgs are the providers of Toll Free Numbers, but are not the Carrier for the call traffic, you will need a CIC or IXC service provider as well.
Obtaining Numbers from a reseller is abundant online, but rarely will you buy wholesale at rates below $.10 US if you do not negotiate with CLECs directly.
West Telecom Services formerly known as HyperCube is a CLEC and a RespOrg with CIC services.
The West Telephone Number Manager (TNM) is a system for controlling how and when calls flow to your SIP-based telephony equipment. This equipment can belong to either the service Customer, or the equipment of your End-Customers. The Telephone Number Manager is accessed via a web browser, using the HyperText Transport Protocol (HTTP).
The Telephone Number Manager system is used to manage routing for inbound Toll Free Termination (TFT) services and provides the customer or their End-Customers with direct control over how their calls are handled and routed across the network.
These services direct calls from all sources to a switching facility. Based on the input conditions for each call that have been established, the call will be directed to the destination(s) that were previously specified for that situation. Criteria about each incoming call that can be tested includes:
Calling Party Number (CGPN) / Automatic Number Identification (ANI)
Calling Network Local Access and Transport Area (LATA)*
Calling Party State or Province (STATE)*
Calling Network Operating Company Number (OCN)*
Calling Number Originating Line Information (OLI) (sometimes called Originating Line Indicator)
Current Time of day (TOD)
Current Day of week (DOW)
Current Day of year (DOY) (Holiday checks)
- This capability is only available for calls originating from Country Code 1 locations.
To determine the State, LATA and OCN of the caller, the Jurisdiction Information Parameter (JIP) is examined to locate the geographic location of the Calling Party Number, based on the Local Exchange Routing Guide (LERG) database. If JIP is not available, the Local Routing Number (RN/LRN) of the Calling Party Number is used (if available) to examine the same LERG data. These automatic checks allow the general location of roaming or ported callers to be more accurately determined than what can be achieved by using the Calling Party Number (CGPN, also known Automatic Number Identification, or ANI) number by itself.
The decision-making process for how calls should be handled employs the use of one or more "rule-sets", which can be constructed in the Telephone Number Manager. These rule-sets can be different for each Called Number and can be adjusted at any time. Changes can also be entered in advance and be scheduled so that they go into effect automatically, precisely at the stated date and time.
The rule-sets that you can define in the Telephone Number Manager can vary from just passing all calls for a toll free number straight through to a destination without any conditions or alterations, to having multiple rule-sets checking for very specific conditions about the incoming call that determine which destination to send this call to. For each condition, you also can specify the same of different Final Called Numbers (also known as Dialed Number Identification Service - DNIS) to use on the call.
For more information about West Telecom Services please email dguglietta@west.com,
this system replaces the SMS800 by using API's to communicate settings. The SMS800 is still in the process as the CPR administrators but the TNM is an enhanced feature platform to extend more routing capability to TFN and DID Operator/managers. ...
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More Pages to Explore .....
