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  • 12/11/17--09:26: Old News
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  • 12/11/17--19:22: Call Center Software
  • Call center software is the software system that allows a company or organization to run a call center. This page lets you compare call center software providers.

    There are hundreds of different providers of call center software across the globe, and every call center software system has its pros and cons. When selecting the right call center software for your business, contact center, or call center, it's important to decide which features you want your phone system to have.

    Types of Call Center Software


    ACD helps productivity by assigning inbound agents to incoming calls. The automatic call distributor uses a set of instructions to determine who gets the call in the system. The algorithm can route calls based on agent skill or whoever has an idle phone. ACD can use caller ID or automatic number identification, but usually interactive voice response is enough to help the system determine the reason for the call.

    An automatic call distributor can also take advantage of computer telephony integration. Agents can receive relevant data on their computers along with the incoming call.

    Computer telephony integration is a broad category of software that connects telephone and computer systems. Computer telephony integration software can have both desktop and server functions. Various applications make up a system that can control phones, display call information, and route and report calls.

    Interactive voice response allows callers to route themselves to the appropriate department or use the company’s database for assistance. More sophisticated interactive voice response systems can access accounts and perform certain tasks, such as activating a credit card through a bank’s phone system. IVR involves using dial tone multi-frequency or voice commands. In the VoIP industry, a PBXauto attendant is near interchangeable with IVR. However, auto attendants are not capable of speech recognition.

    A predictive dialer calls a list of phone numbers at once. Outbound agents are then connected to the numbers that answer. A predictive dialer uses calculations to minimize the idle time of agents and the potential of losing answered calls when no agents are available.

    Contact Center Software

    For contact centers, software includes applications for chat, email, and web interaction in addition to telephony functions.

    Call Center Software Providers

    This is a list of call center software providers and developers. Please keep this list in alphabetical order.

    • HoduCC - Call Center Software"FLAT 50% OFF NOW" HoduCC is a FreeSWITCH based Call Center Solution that is comprehensive and consolidated at the same time. It guarantees to provide the best Call Center Software that suits best for all types of call centers. Being one of the top VoIP (Voice over Internet Protocol) solutions providers across the globe, HoduSoft ensures that this Call Center System offers intelligence, security and advance features.

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  • 12/11/17--19:23: Predictive dialer
  • What Is A Predictive Dialer?


    • "A predictive dialer is a computerized system that automatically dials batches of telephone numbers for connection to agents assigned to sales or other campaigns. Predictive dialers are widely used in call centers." - Wikipedia

    "Definitions of Predictive dialer on the Web:

    • A predictive dialer is an outbound call processing system designed to maintain a high level of utilization and cost efficiency in the contact center. The dialer automatically calls a list of telephone numbers, screens the unnecessary calls such as answering machines and busy signals, and then connects a waiting representative with the customer.

    A VOIP Predictive Dialer, a.k.a. soft predictive dialer, is a software product capable of predictive dialing using VOIP service directly. Besides computer and internet connection, there is no equipment needed in order to use VOIP predictive dialer.


    Software Only Predictive Dialer

    New predictive dialing technology, together with faster computers and bigger broadband bandwidth, enables software only predictive dialers to work as good as or even better than hardware based dialers. Software based solution avoids expensive telephony board and associated hardware maintenance cost. It is easy to install and configure. For example, it is very easy to setup remote agent (at home agent).

    SOFTWARE ONLY PREDICTIVE DIALER

    • HoduCC - Call Center Software"FLAT 50% OFF NOW" HoduCC is a FreeSWITCH based Call Center Solution that is comprehensive and consolidated at the same time. It guarantees to provide the best Call Center Software that suits best for all types of call centers. Being one of the top VoIP (Voice over Internet Protocol) solutions providers across the globe, HoduSoft ensures that this Call Center System offers intelligence, security and advance features.

    • DeskForce Predictive Dialer Predictive dialer with Unlimited Agents for as low as 200$ for as many agents connected! Manager Screen/ Agent Screen & wallboard. 1000 simultaneous channels permitted. Atomic is integrated with all your lead generation tools including landing pages, CRM’s, affiliate sites, and lists.Atomic digests your leads and contacts and prepares them for contact by validating the phone numbers and time zone. Using highly configurable campaigns, the leads are dialed in a manner best suiting the needs of the marketing effort. Knock out your leads! You've never seen a dialer like this. Call us at +44 203 695 3434

    • WAINS Solutions Avatar Dialer offers a call center solution to help boost your revenue to its maximum. We have a one-of-a-kind Avatar Based Software Solution which can make an average call center agent into sounding like a 40 years old Wall Street pro with over 20 years experience. our advantage with Avatar Solution is that it ensures perfect quality sales pitch by using sound bites. Once the predictive dialer connects to the prospect, live agents do not speak directly to the customer. Instead, they would just click from the soundboard and let the Avatar does all the talking in perfect English, based on market location – may it be in Australia, England, America, or any English Speaking country. It will boost your sale while reducing down time between calls.
    In as Low as $5/hour/Agent you can have a cloud-based Predictive Dialling System utilizing the latest in software technology. With Avatar Solutions, there is no need to purchase hardware, VoIP and Dialer. All that’s required is a PC, headset, and internet connection. . Click on link to get

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  • 12/11/17--19:29: IP PBX
  • IP PBX is a phone system that utilizes IP communications. Traditionally IP PBX's are located on site where they can also interface to traditional telco services such as analogue phone lines. The business end users connect via IP to the IP PBX for voice service.

    Page Contents


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  • 12/12/17--01:49: Asterisk CRM Integration
  • Asterisk, being open source, can be integrated with a whole lot of different software solutions to enhance, improve and facilitate general users. One of such technological marriages is Asterisk-CRM integration. Asterisk-CRM Integration can provide your Asterisk with the ability to manage your customers directly. The CRM integration to Asterisk provides notes uploading, call recording, customer management, number lookups and a number of other benefits that a standalone Asterisk or independent CRM can not provide.

    There are a number of products available in the market to achieve this goal. This page lists all of such products and solutions with alphabetical sorting.





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  • 12/04/17--02:54: T.38
  • T.38 is an ITU standard for sending FAX across IP networks in a real-time mode.
    FAX messages are sent as UDP or TCP/IP packets.

    • The IETFRFCRFC 3362 implements a media type called image/t38 for T.38 faxes.

    From RFC 3362:

    ITU-T Recommendation T.38 T.38 describes the technical features necessary to transfer facsimile documents in real-time between two standard Group 3 facsimile terminals over the Internet or other networks using IP protocols. The Recommendation allows the use of either TCP or UDP depending on the service environment.

    ITU-T Recommendation T.38 T.38 Annex D describes system level requirements and procedures for internet aware facsimile implementations and internet aware facsimile gateways conforming to ITU-T T.38 to establish calls with other ITU-T T.38 implementations using the procedures defined in IETF RFC 2543 SIP-99 and IETF RFC 2327 SDP.

    Note that ITU-T T.38 Recommendation T.38 (04/02) T.38 is an aggregation of the original ITU-T Recommendation T.38 (06/98)T.38-98 and all of the subsequent Amendments and Corrigendum including T.38D-00. While T.38 and T.38D-00 describe SIP procedures per SIP-99, the procedures can also be applied to the revised Session Initiation Protocol specification SIP.



    The Importance of T.30 ECM Error Correction Mode (ECM) in T.38 Deployments

    One of the most important features of the traditional facsimile standard (T.30) is ECM error correction. The inventors of fax recognized that the audio quality of PSTN phone lines could not be trusted to be 100% error free - it was not uncommon to hear static, or the occasional pop or crackle on some fax calls. ECM error correction allows the sending and receiving terminals to compare notes at the end of each page, and selectively retransmit any data that was not received the first time around. This retransmission process is continued until the received page is certified error free, and the transmission of the next page begins.

    Remarkably, many T.38 implementations, including those of top tier carriers such as Level3, XO, Verizon etc have explicitly disabled ECM error correction. This problem is discussed in detail here. Don't make this mistake! Be sure to enable ECM and insist your provider or PBX vendor do the same!

    Want to check to make sure you have ECM enabled? This handy ECM self-test tool can tell you in minutes.


    T. ...


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  • 12/05/17--05:33: Deskforce Reviews
  • Deskforce, formerly Innitel, provides its services to over 10,000 call center agents in the world, making them a trusted name in call center software. With the Deskforce Atomic Predictive Dialer, you can digest your leads and contacts and validate all phone numbers and time zones. Atomic Dialer is easily integrated with all of your lead generation tools, including CRM's, affiliate sites, lists, and landing pages. The Dialer will also screen out busy signals, answering machines, disconnected numbers, and no-answers. As a result, your call center agents only handle live calls and don't waste time on dead opportunities. Keep your agents busy and help your sales force succeed!

    See also


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  • 12/05/17--07:24: Call Center Monitoring
  • Companies offering call center monitoring services or software solutions offer concrete methods for assessing, assuring, and improving the performance of call center agents. Call center monitoring is achieved through metrics such as evaluations, comparative analyses, and feedback.


    Call Center Monitoring

    Call center monitoring is accomplished through three basic actions: measurement, analysis, and feedback. This creates a continuous loop of assessment and calibration based on objective metrics and scoring gleaned from call recordings, real-time analytics, and other forms of evaluation.

    For call center metrics to be most effective, the statistics and reporting must be considered relevant, practical, and above all, objective by the call center agent.

    Traditional call center metrics often rely on two key aspects:

    • Speech analysis
      • Phonetic indexing
      • Transcription
      • Multi-speaker speech separation (Role recognition)
      • Emotion detection
      • Talk-over analysis
    • Call flow
      • Call duration
      • Call time
      • Number of call transfers
      • Number of call holds
      • Hold duration

    Newer features of speech analysis, such as emotion detection, reflect a blending of competing viewpoints (acoustic features only vs. linguistics-only philosophies) and the technologies that can accommodate them both.

    Acoustic features include:
    • Volume
    • Tone
    • Pitch
    • Intensity
    • Inflection
    • Rate of speed

    Linguistic attributes include:
    • Words
    • Pauses
    • Stops
    • Hesitations
    • Laughter
    • Sighs

    Emotion detection can create a more layered, nuanced approach to call monitoring, ensuring that the overall context (rather than simple word frequency) provides a fuller picture, especially if that picture is one of customer frustration.

    Another new tool in speech analysis is talk-over analysis. Simultaneous crosstalk between customers and representatives is a source (and indicator) of frustration. Talk-over analysis can also pinpoint silences, which can imply a knowledge gap and a potential improvement area to target.

    Real-Time Analytics

    Real-time analytics are increasing in popularity with many call center managers. Recorded calls can take days to index, depending on factors such as how much data there is and where it's housed (on-premises or hosted). Real-time analytics can help call center agents to regulate and improve their CRM performance while it's most critical — as it's happening.

    The real-time call center monitoring and reporting offered by some call center monitoring services and software give call center managers quick access to data on groups and individuals. Some call center solutions take real-time analytics a step further by integrating real-time analytics into the call center routing procedures. ...

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  • 12/15/17--05:13: DID Service Providers
  • A Direct Inward Dialing service provider delivers a telephone number over VoIP protocol including SIP, IAX2 or h323. This DID Phone Number will receive calls using a sip soft phone, hard phone, or an IP PBX. The charges are charged per month, and per min, and per channel based. You do not require a hardware card in case you have a DID service provider to receive call, ie a PRI Card or a Analog Card. The call travels to you all the way over the Internet

    SMS enabled DID Providers

    • AAA+ Rated Freevoice DID provider. No Setup fee’s, Commitments or Terms. Origination DID’s Available in all US Area codes. SMS, E-911 and CLID features. Fax T38 support. Toll Free numbers, Live US Support. Call 24/7 to 800-834-8999 Sales@FreevoiceUSA.com
    • DIDWW - the source for wholesale International DIDs and Toll Free Virtual Numbers. We provide Voice and SMS enabled DIDs in many countries. SMPP, HTTP and Email SMS forwarding.
    • teli SMS Enabled teli is a premier SMS & MMS provider with free test account and instant activation in all areas worldwide. Full API, call flows, voicemail and countless other features. Have your own numbers? teli can SMS enable those as well instantly.
    • MultiTEL is providing retail and wholesale SMS and MMS enabled DID numbers. You can forward text messages via e-Mail, via HTTP post , via SIP message or even to your own cellphone number via SMS.

    DID Providers by country

    Angola

    • MultiTEL is providing retail and wholesale Angola (Luanda) DIDs . Free access to JSON and SOAP API provided along with programming samples. No contracts, pay per month, instant activation. Payment by card, paypal or bank transfer. All calls are forwarded to SIP, PSTN or to our freeHosted PBX . Coverage and numbers always available in stock from more than 90 countries.


    Argentina

    • DIDNumberHub.comLowest Rental Argentina DID /Virtual Phone Numbers/DDI Numbers @$3/month including free PBX. with the Free forwarding via SIP/IAX2 ,Asterisk or VOIP. Phone Numbers all over the world are available. Free PBX __. Toll Free Number Available without Monthly commitments.Lowest Rentals from 1st DID.Unlimited Channel DID's available without per minute charge.
    • BuyDDINumbers.com Provides Cheapest Argentina DID /Virtual Phone Numbers/DDI Numbers @_€ 2.95/month including free PBX. with the Free forwarding to Skype ,Gtalk , Trixbox ,Asterisk or VOIP. Phone Numbers all over the world are available. Free PBX __. Toll Free Number Available without Monthly commitments.

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  • 12/17/17--22:02: ICTBroadcast
  • ICTBroadcast is multi tenant unified communication auto dialer software . It features Voice broadcasting, SMS messaging, Email marketing and Fax blasting , ICTBroadcast is being offered
    in two type of editions, ICTBroadcast Enterprise Edition suitable for Entrepreneurs and ICTBroadcast Service Provider Edition suitable for Internet Telephony Service Providers (ITSP). ICTBroadcast supports renknown open source Communication Engine Asterisk also it support open source SMS gateway named Kannel. ICT Broadcast is integrated with RabbitMQ to achieve scale-ability that enable it to blast thousands of concurrent either voice or fax calls using either VoIP ( SIP or IAX ) , PSTN and FOIP (T.38 / G.711 pass through ) .It is simple, reliable and user friendly web portal.

    ICT Broadcast platform support following type of campaigns and features updated on October 2017


    Simple Voice Broadcasting )
    Polling and automated Surveys through Voice Broadcasting
    Interactive Voice Broadcasting / Press 1 campaign with direct transfer to live agent support
    Survey and Polling campaigns support
    Inbound voice broadcasting , inbound IVR campaigns with DID support
    SMS Messaging camapgin , SMS Broadcasting
    Fax Broadcasting campaign , Fax blasting
    Appointment scheduling , Appointment reminder campaign
    Custom designed IVR campaigns designed by drag and drop IVR Designer

    How to become an ITSP internet telephone service provider

    How to become ITSP in telemarketing and auto dialer business
    Autodialer campaign reporting & statistics
    Custom and dynamic callerid with !![https://www.ictbroadcast.com/answering-machine-detection-amd-support

    New features added on december 2016

    CentOs 7 and Asterisk 13 support added
    Responsive theme added in ICTBroadcast
    Fail 2 ban support added for asterisk and ssh
    inbound ivr campaign support (inbound cost need to increase to USD 600)
    Conditinal survey support added plus no. ...

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  • 12/19/17--00:57: VOIP Books
  • VOIP Books recommended by VOIP-info.org


    These are books recommended by VOIP-info.org
    If you use the Amazon link to purchase the book voip-info.org will benefit.
    This list is loosely in order starting with non-technical overviews, and moving on to comprehensive technical references.

    VOIP for Dummies, by Timothy V. Kelly

    • A non-technical introduction to VOIP
    • Amazon

    Switching to VOIP, by Ted Wallingford

    • An introduction that assumes some basic knowledge of computer networking
    • Amazon

    Newton's Telecom Dictionary, 24th Edition, By Harry Netwon

    • Covers Telecommunications, Networking, Information Technologies, and The Internet
    • A long time telecom industry standard.
    • Amazon

    Webster's New World Telecom Dictionary. by Ray Horak

    • A new Telecom dictionary with very good reviews. By the same author as Telecommunications and Data Communications Handbook
    • Amazon

    Telecommunications and Data Communications Handbook, by Ray Horak

    • A well respected reference handbook with lots of technical detail.
    • Amazon


    Books recommended by visitors to VOIP-info.org


    How to Start a VoIP Business: A Six-Stage Guide to Becoming a VoIP Service Provider

    The first book which explains in plain English how to become a VoIP provider and start different services, based on a VoIP technology. ...

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  • 12/19/17--01:06: How to start a VOIP Business
  • The first thing to do is decide what part of VOIP marketplace you want to serve. Here are some possibilities:

    • VOIP Provider services
    • VOIP consulting
    • Independent Sales/Service Agent for existing VOIP service providers
    • Value Added services with VoIP
    • etc.

    Some general suggestions:


    Value Added services

    If you have experience with VoIP or already in VoIP business, you can get benefit / new customers by introducing some value added services on VoIP. Few value added services are mentioned in following, Within each service there are many choices.
    • PBX sales and service
      • Hosted PBX
      • Virtual Numbers
      • Hosted IVR / Auto attendants
      • etc

    • Message broadcasting / Call Center Solutions

    • Prepaid Cards
      • Retail prepaid cards from existing wholesale providers
      • Start your own brand of prepaid cards using services from existing wholesale providers
      • Start a new prepaid card provider company
      • Create new software package for prepaid card services
      • Create a Free Phone Booth
      • etc.

    Sample business ideas:

    • Build a call tracking system.
    • Build 2 Factor Authentication system with Voice and SMS APIs.
    • Start your own grasshopper kind of business phone service.
    • And lot more. Sky is the limit! With the programing language of your choice you get the complete control of the dial plan and call routing.

    Here is big Picture



    Create your first VoIP application in 5 Minutes. Check out Quick Start Guide (http://www.didforsale. ...

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  • 12/19/17--09:35: VOIP Service Providers
  • For a list of VOIP to PSTN service providers, indexed by country, please see:


    VoIP and VoIP Service Providers

    What is VoIP?

    VoIP is the acronym for Voice over Internet Protocol. To put it in absolutely simple terms, VoIP could be defined as the technology that helps you to make phone calls over the internet. Since the calls would basically be measured in bits and not in minutes, VoIP rates are much cheaper.

    What makes VoIP More Cost Effective?


    One of the biggest advantages of using VoIP is that you don’t need a lot of specific hardware to use VoIP. This could be compared to the analog mobile network, where you need to get a lot of specialized equipment. This reduces the cost of setting up the system. The cost of installation is also less compared to an analog telephone system. Some of the other things that make VoIP more cost-effective are.

    More Than Just Computers

    When people think of VoIP, they generally think of computers due to the popularity of the numerous free communication services like FaceTime and Skype, but this is truly just one aspect of what VoIP can truly offer. ...

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    Business VoIP Providers - Compare and Choose a Business VoIP Provider

    Quality business VoIP providers today offer a wide variety of feature packages, services and prices. Selecting the ideal provider and service options will depend on your type and size of business, features needed and projected volume of usage. These metrics determine if your better off paying per minute, per user, per line, or per feature. Before choosing your VoIP provider, it is essential to first determine your company's precise telecommunications needs. A current phone bill or CDR record is a great place to find the information you need to compare providers. the basics your will need are: Quantity of phone numbers, toll free numbers, user extensions, lines, calling usage for local, long distance and Toll free calls as well as and special feature to enable timely and cost-efficient initiation of your service. By consulting your chosen Voice over IP service team and seeking their expert advice in advance, you can be prepared to take the following steps to facilitate the smooth, productive startup of your services:

    • Evaluate Your Internet Connection. - Determine the strength and capacity of your Internet connection and bandwidth. You need to ensure that your system has adequate speed to best accommodate your new VoIP installation for top quality service.
    • Assess Your Company Budget and Needs. - With knowledge of your company's current budget and VoIP needs, you can more easily select the service provider and feature options that meet your requirements.
    • Determine Your Equipment Needs. - Evaluate your current and near future VoIP equipment needs. Phones can be purchased from around $50 to $500 or more. Once you decide which feature options are immediate requirements and which ones can be added later as needed, you are ready to choose your service provider.
    • Compare VoIP Providers. - By comparing VoIP company service options, advanced features and equipment along with user and industry reviews, you can best make a wise decision, selecting the ideal VoIP provider for your enterprise.

    Important Information to Request from Any Potential VoIP Provider

    Before signing a service contract with any business VoIP provider, be sure to request basic service information and practices in writing. You need to be certain of such details as startup costs and monthly fees, any limitations and costs on portable phone numbers and exactly which features are included in the service package you select. You also need to know if international calling is included, charges for adding extra features and the extent of customer care and technical services provided. Also important are such issues as whether your provider offers a money back guarantee and if there are any cancellation fees. It is also helpful to determine prior to signing up for VoIP services if there are any hidden fees assessed by your chosen provider.

    Take Full Control and Advantage of Your VoIP System

    Once your new business VoIP system and service are in place, you and your staff members will have full-control capabilities for use of your business communications system. Your service provider will ensure connection with your online portal for customizing your telecom options. These modern digital portals are user-friendly, enabling feature changes and additions to be made for immediate availability. You and your staff can make decisions and changes in real-time that work for you right in the moment.

    You can manage your call settings remotely, directing calls to voicemail or having them transferred to another number or extension. You can also make exceptions to any chosen setting in your phone system. For example, if you are expecting an important business call and want to take that call, but hold all other calls for a few hours, you can set your phone to direct only the designated call to ring on your extension. This system allows and encourages you to take complete control of your telecommunications systems and settings so that the service works for your best interests and immediate needs at all times.

    Major Business Benefits and Advantages of Installing VoIP

    With an excellent quality VoIP system installed and running well in your company offices to provide remote access for you and your employees, you can work much more efficiently, achieving more in less time. You will enjoy the many benefits of knowing that you can leave the responsibility of your advanced office telecommunications system operations to your VoIP provider while you handle other important business matters. ...

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  • 12/19/17--16:41: IP PBX
  • IP PBX is a phone system that utilizes IP communications. Traditionally IP PBX's are located on site where they can also interface to traditional telco services such as analogue phone lines. The business end users connect via IP to the IP PBX for voice service.

    Page Contents


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    Here is a list of producers of ready-made, black box PBXs that are based on Asterisk (in no particular order):

    Arrowtel
    -Specializing in asterisk based solutions
    -Local installs in Southern California, USA - Support Worldwide
    -Provides design and support of any Asterisk-based PBX of all sizes
    Location: CA 90025, USA.
    Telephone:800-284-3842
    E-mail :info@arrowtel.net
    Web : http://www.arrowtel.com

    Asterisk PBX Solution

    Since the globalization has enforced many enterprises and thus, it is essential to upgrade enterprises with advanced yet modern systems. Ecosmob renders various cost-effective IT services to its clients worldwide. Its VoIP services and solutions are highly scalable and engineered on two core elements – quality and reliability.

    Key Advantages for Asterisk IP PBX Solution:

    - Easy to setup, configure and maintain
    - Offers better customer productivity and services
    - Significant cost savings using VoIP providers
    - Web/GUI based configuration
    - Scalable, reliable and efficient
    - Eliminates phone wiring and vendor lock-in
    - Wide array of features

    For Asterisk IP PBX Solution Contact: https://www.ecosmob.com/, 1-303-997-3139

    Nvoip

    Nvoip is a Brazil Operator of system based in VoIP technology. The offer a PABX Cloud Hosted based on Asterisk. The datacenters are hosted in Amazon on Brazil for low latency. The PABX Cloud are integrated with DID and Rates for WorldWide.
    Website: www.nvoip.com.br

    Bicom Systems


    Bicom Systems is the creator of Telco-in-a-Box, the most complete IP PBX Unified Communications solution for ITSPs, Service Providers, CLECs, and more. Telco-in-a-Box meets all of your telecom needs including telephony, billing, mobility, security, and more in one tidy package. With unmatched compatibility, stability, and reliability, Telco-in-a-Box is the tool to build and grow a telecom. The product suite includes:

    • SERVERware is a Cloud IP Services Delivery Platform
    • PBXware is an IP-PBX turnkey business communications platform
    • TELCOware is a provisioning platform that performs billing, accounts, and more
    • sipPROT is an advanced SIP security module
    • sipMON is a SIP monitoring module that analyzes and improves VoIP calls

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  • 12/19/17--16:44: Hosted PBX
  • What is Hosted PBX?

    Unlike a traditional PBX, or Private Branch Exchange, which requires a large investment and ongoing maintenance and training, a hosted PBX is a cloud-based PBX system accessible via an IP network. Rather than being responsible for hardware, software, training, maintenance, and more, a hosted PBX provider takes care of it all. In addition to being completely managed off-site, resulting in no IT or installation costs, a hosted PBX system also provides businesses with the ability to manage their phone systems via a user-friendly control panel. For these reasons and more, hosted PBX systems are becoming increasingly popular solutions for today’s growing small to medium-sized business owners.

    Features and Benefits of Hosted PBX

    If you own a business with fewer than 300 lines, hosted PBX can provide you with a multitude of features and benefits. For starters, a hosted PBX system is much less expensive than a traditional on-site system. With hosted PBX, there is no need to buy expensive hardware and software, pay for installation, and manage the system. You simply pay a monthly fee and enjoy all of the benefits of the service.

    While less costly than standard on-site PBX systems, hosted PBX solutions are teeming with valuable features, such as on-hold music, call waiting, call routing, transfers, and more. Moreover, as the popularity of hosted PBX continues to grow, additional features like auto attendants, extension dialing, and ACD queues are being introduced.

    A hosted PBX can also be deployed immediately. In fact, most business owners are able to have their hosted PBX setup and running in under a day. Best of all, newer and more flexible hosted PBX applications are being deployed as well. Adding these applications and features can typically be done with a simple download or click of the mouse.

    The ability to add new features as they roll out is just one example of the scalability of hosted PBX. Additional lines, phones, and even an entire new department can effortlessly be added, which would be much more complex with a traditional on-site PBX.

    When you opt for a hosted PBX and outsource all the techie stuff, you will find your stress levels lowering as well. With a hosted PBX, a mountain of responsibility will be taken off your shoulders, allowing you to focus your attention on more important matters, like improving your bottom line.

    Hosted PBX Tips and Considerations

    Hosted PBX systems are incredibly easy to setup and utilize, but there are a few things you need to do when opting for one of these modern business phone solutions, such as:

    • Make Phone Number Arrangements – A temporary phone number is necessary for the porting process, but if you already have an existing number to port over, you must remain with your current provider until the number is ported to your new PBX provider. If you are getting a new number, it’s important to update others and let them know of the change through an email blast or similar means. While brief, all calls can be conveniently routed to cell phones during the transition period. Just remember, if you cancel your service with your previous carrier prior to porting your number, the number will no longer be yours to keep.
    • Arrange Your Dial Plan – When switching over to a hosted PBX, organizing the routing of your calls is one of the first things that must be done. In order to do so, you’ll need to define various rules for your calls, including:
      • The buttons used to activate voicemail and other features
      • The hours of operation for your desk phones
      • Setting up your directory
      • The handling of faxes
      • Sequential and simultaneous ringing
      • How off-hour calls are handled
      • Configure your emergency 911 settings

    Review Your Bill

    As you can see, setting up a hosted PBX is remarkably easy. However, after doing so, you should review the bills for the first and second month to ensure you’re receiving and utilizing all of the services you’re paying for. Depending on which company you choose as your hosted PBX provider, the first month’s bill may or may not reflect activation fees, setup fees, and number porting fees. The second month’s bill should be a typical bill without added charges for the setup process. By this point, you'll be well on your way to enjoying one of the most streamlined and hassle-free business phone systems available for small and medium-sized business owners. ...

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  • 12/07/17--04:26: ComNet Telecom
  • ComNet Telecom


    ComNet Telecom provides SIP-based VOIP connections for residental and business services. Each account provides unlimited incoming and outgoing calls within Hong Kong. Calls to fixed-line and mobile/cellular are unlimited and not charged differently.

    Potential subscribers are required to provide a copy of their Hong Kong Identification card and proof of residence (e.g. utility bill). A 7-day free trial is avilable by registering through the website. JPEG/PNG/PDF copies of a HKID and proof of residence will need to be uploaded to their website in order to qualify for the trial. Note: Once you register for the trial, you will be blocked from registering for any service plan on the website. You will have to communicate with their customer service to register for services.

    ComNet's core uses a BroadWorks application platform from BroadSoft.
    At the residences, ATA boxes (called Integrated Access Devices, IAD) are provided to subscribers. Additionally, a softphone (Nortel's Multimedia PC Client v2.0) option is available for people to use the VOIP service without the need for an ATA box.

    Default features include:
    • Caller ID
    • Call Forwarding

    Residential service cost (with the ATA) is $50 HKD/month (~$6.41 USD/month) with a 12 month contract and a pre-payment for 5 months (HKD $250). If you want to use a softphone or already have an ATA then you can opt for the softphone option that is only $25 HKD/month (~$3.20 USD/month) with a 12 month contract and a pre-payment for 6 months (HKD $150). In addition, a By-usage charging plan is available for $28 HKD/month with a 24 month contract and a pre-payment for 2 months (HKD $84). For the By-usage plan, the subscribe is only charged the $28 monthly service charge if a call is made or received on the assigned phone number. The softphone option is great for the BYOD crowd and the Broadsoft platform supports most SIP devices.

    ComNet will send the SIP account passsowrd as an SMS to the registered contact phone number.

    Asterisk Configuration

    Here are extracts of my sip.conf and extensions.conf I use to connect my Asterisk system to ComNet asterisk settings ComNet. The Asterisk box had a Static IP.

    Please see the Discussion board for details.

    X-Ten X-Lite Configuration

    • xten settings ComNet


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  • 12/08/17--06:43: VoIPSupply.com
  • About VoIPSupply.com


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  • 12/11/17--09:26: Old News

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