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Synchronous ICT

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About Synchronous ICT

Founded in 2004, Synchronous ICT, is a software developer company in VoIP Telecommunication sector. Synchronous provide high-quality software solution and world class services that make it manageable and profitable for VoIP service provider. Synchronous ICT is an award-winning and ISO certified company developed some best quality and globally recognized software solutions in respective fields such as SBO (Synchronous Bandwidth Optimizer), SyncSwitch and CoolDialer, which helps consumers to successfully implement and run a termination business.

Products

    • Natiply
    • SBO
    • SyncSwitch
    • CoolDialer

Natiply


Natiply is an internet bonding solution which has been designed to fit heavy data transmission over multiple data links with performance consistency and security in various perspective like mobility, satellite etc.

SBO


Synchronous Bandwidth Optimizer, generally known as SBO, it is a bandwidth solution for termination business. SBO decrease operating cost in 3 different ways. First one, by reduce transmission cost directly more than 80%. Secondly, by allowing termination business with public or share the internet connection and finally by allowing multiple internet connections at a time to balance network load among available networks.

Some important features of SBO:


1. The most important feature of SBO is, it can reduce bandwidth cost directly by 80% without degrading service quality.
2. SBO works with any type of firewall and has the capacity to avoid blockage issue. That means it has anti-block feature.
3. Work with all commonly used codes such as G.729, G.723 etc.
4. Multipath: SBO multipath allow you to use a number of internet connection same time. These connections can be used simultaneously for your VoIP termination establishment which can balance the load among available networks and it develop service quality expectedly.
5. Highly secure and Linux based software.
6. Full-featured billing platform SyncSwitch is integrated with SBO. It helps you to check CDR, ACD, add or remove clients.
7. Work as third-party software.
8. Increase Average Call Duration (ACD) by 2-3 minutes;
9. Works with both real IP and local IP. That means it is not mandatory to arrange real ip. Public or share ip is enough to run your business.
10. Technical support is available 24/7 (265). Our support team is highly experienced and skilled. ...

Hanlong Gigabit IP Phone-UC862

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Htek Logo-med.jpg


HTEK UC862 EXECUTIVE HD COLOR GIGABIT IP PHONE


860.png


Physical Features


    • 3.5”TFT-LCD, 480 x 320 pixel, 262K colors
    • Ethernet: Dual Gigabit Ethernet ports
    • Keys: 47 keys including 14 programmable keys
    • Full-duplex speakerphone with AEC
    • Handset: 1 RJ9 (4P4C)
    • Headset: 1 RJ9 (4P4C)
    • Power adapter (included): 5V/1.2A
    • Power over Ethernet(PoE): IEEE 802.3af

VoIP Protocols

    • SIPv2, SDP(RFC 2327), RTP(RFC 1889,1890), RTCP
    • RFC 2833 X-NSE Tone Events for SIP/RTP, AVT Tone
    • Events for SIP/RTP

Voice Codecs

    • HD wideband codec: G.722
    • HD Codec, HD speaker, HD handset
    • G.711u-law/a-law, G.723.1, G.726, G.729A/B.
    • DTMF(In-Band, RFC2833, SIP Info)
    • Acoustic Echo Cancelation(AEC)
    • Acoustic Gain Control(AGC)
    • Voice Activity Detection(VAD), Comfort Noise insertion

Security

    • HTTPS Server/Client
    • Transport Layer Security (TLS)
    • SRTP (RFC3711), SIPS
    • VLAN QoS (802. ...

Intermedia Reviews

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Intermedia Overview

Since 1995 Intermedia has been providing their customers with the best in enterprise level features with their Unite product. The 24/7 customer service team with Intermedia knows that you don't have time to waste, and that it is crucial for your business to always be serving at its highest capacity. That is why they follow these five pillars; security, reliability, support, compliance and on boarding & migration. Intermedia boasts about their worry-free experience that customers like Stranded Oil rave about!

Benefits

Intermedia offers their customers with 99.999% uptime SLA. You may ask yourself why they advertise all "five nines", and it's because those extra nines matter. With five nines instead of the standard three, Intermedia offers your team a better quality product. Imagine only being offline 5.289 hours per year (99.999%) rather than the standard 17.68 hours (99.9%). That's a big difference, and with companies that understand that time is money, Intermedia knows that you can't afford to lose that much time.

Awards

Intermedia is the recipient of the Utilites & Telecommunications Award for Best Cloud Business Applications Specialist in 2017.

Irina Shamkova, Senior Vice President of Product Management at Intermedia, was recognized by CRN in their "Power 100: The Most Powerful Women of The Channel 2017" article for her key role in Intermedia's events strategy.

Jim Kruger, CMO at Intermedia, was recognized by Bizx Journals as a "person on the move" because of his prestige expertise in marketing that is guaranteed to elevate Intermedia's position as a leading cloud applications provider.

Intermedia has again been awarded certification under the J.D Power Certified Assisted Technical Support Program. They have been recognized for their "exceptional level of support" provided to partners and customers.

  • J.D. Power 2016 Certified Assisted Technical Support Program, developed in conjunction with TSIA. Based on successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations. For more information, visit www.jdpower.com or www.tsia.com.

See also


VoIP Hardware

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VOIP Service Providers Business

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Business VoIP Providers - Compare and Choose a Business VoIP Provider

Quality business VoIP providers today offer a wide variety of feature packages, services and prices. Selecting the ideal provider and service options will depend on your type and size of business, features needed and projected volume of usage. These metrics determine if your better off paying per minute, per user, per line, or per feature. Before choosing your VoIP provider, it is essential to first determine your company's precise telecommunications needs. A current phone bill or CDR record is a great place to find the information you need to compare providers. the basics your will need are: Quantity of phone numbers, toll free numbers, user extensions, lines, calling usage for local, long distance and Toll free calls as well as and special feature to enable timely and cost-efficient initiation of your service. By consulting your chosen Voice over IP service team and seeking their expert advice in advance, you can be prepared to take the following steps to facilitate the smooth, productive startup of your services:

  • Evaluate Your Internet Connection. - Determine the strength and capacity of your Internet connection and bandwidth. You need to ensure that your system has adequate speed to best accommodate your new VoIP installation for top quality service.
  • Assess Your Company Budget and Needs. - With knowledge of your company's current budget and VoIP needs, you can more easily select the service provider and feature options that meet your requirements.
  • Determine Your Equipment Needs. - Evaluate your current and near future VoIP equipment needs. Phones can be purchased from around $50 to $500 or more. Once you decide which feature options are immediate requirements and which ones can be added later as needed, you are ready to choose your service provider.
  • Compare VoIP Providers. - By comparing VoIP company service options, advanced features and equipment along with user and industry reviews, you can best make a wise decision, selecting the ideal VoIP provider for your enterprise.

Important Information to Request from Any Potential VoIP Provider

Before signing a service contract with any business VoIP provider, be sure to request basic service information and practices in writing. You need to be certain of such details as startup costs and monthly fees, any limitations and costs on portable phone numbers and exactly which features are included in the service package you select. You also need to know if international calling is included, charges for adding extra features and the extent of customer care and technical services provided. Also important are such issues as whether your provider offers a money back guarantee and if there are any cancellation fees. It is also helpful to determine prior to signing up for VoIP services if there are any hidden fees assessed by your chosen provider.

Take Full Control and Advantage of Your VoIP System

Once your new business VoIP system and service are in place, you and your staff members will have full-control capabilities for use of your business communications system. Your service provider will ensure connection with your online portal for customizing your telecom options. These modern digital portals are user-friendly, enabling feature changes and additions to be made for immediate availability. You and your staff can make decisions and changes in real-time that work for you right in the moment.

You can manage your call settings remotely, directing calls to voicemail or having them transferred to another number or extension. You can also make exceptions to any chosen setting in your phone system. For example, if you are expecting an important business call and want to take that call, but hold all other calls for a few hours, you can set your phone to direct only the designated call to ring on your extension. This system allows and encourages you to take complete control of your telecommunications systems and settings so that the service works for your best interests and immediate needs at all times.

Major Business Benefits and Advantages of Installing VoIP

With an excellent quality VoIP system installed and running well in your company offices to provide remote access for you and your employees, you can work much more efficiently, achieving more in less time. You will enjoy the many benefits of knowing that you can leave the responsibility of your advanced office telecommunications system operations to your VoIP provider while you handle other important business matters. ...

New Software Releases

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IP PBX

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IP PBX is a phone system that utilizes IP communications. Traditionally IP PBX's are located on site where they can also interface to traditional telco services such as analogue phone lines. The business end users connect via IP to the IP PBX for voice service.

Page Contents

Virtual PBX providers

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Virtual PPX is a service offering functionality of a PBX without the need to install switching equipment at the customer location. Only VOIP phones need to be installed at the customer site. This makes supporting distributed workers very easy as each requires only and internet connection and a VOIP phone. A business virtual PBX phone system can reduce your monthly phone bill significantly compared to a traditional business phone system.

What Is a Virtual PBX?

A PBX, short for private branch exchange, is a telephone system with the capacity to switch calls between different users on local lines while still relying on the same number of external phone lines. With a virtual PBX system, the system is posted and software based without all of the traditional hardware of a physical PBX.

Virtual PBX Primary Function

A virtual PBX is used by businesses in a variety of ways. Primarily, companies utilize the system as an auto-attendant to establish preset call transfer options without needing an operator or receptionist. This type of system is capable of performing tasks that include auto-attendant settings, time of day or day of week functions, or even find or follow me sequences.

One of the most important functions of a virtual PBX system for companies is the software’s ability to establish pre-determined sequences. For example, in some businesses it may be appropriate for the phone to ring to a receptionist or operator first. If the receptionist does not answer in a predetermined number of rings, however, the call is then transferred to a secretary. Again, if the call is unanswered, it can be set to forward to an assistant. Left unanswered by these two individuals, the call can be forward to a manager or even an owner. These call settings are completely customizable and can be based on any number of sequences.

This type of software is also able to facilitate customized answering menus and sub-menus. The system can be modified to establish appropriate dial prompts leading to a number of different departments within the business, including different sequences on different days. PBXs are used by the vast majority of businesses to establish advanced call routing services.

Virtual PBX Cost

A virtual PBX is a complex service; however, that doesn’t mean that it is expensive. In fact, a virtual PBX is typically more cost effective than a physical PBX. The main reason that a virtual system saves on cost is that it does not require the same investment in capital to establish or set-up the call system. Because a virtual PBX is a software or hosted system, it is typically an operational cost, or a low monthly payment rather than a large upfront investment. This aspect alone generally makes a virtual or hosted PBX a less expensive, or at least more cost effective, option compared to the traditional PBX.

Virtual PBX Benefits

Aside from offering an effective call system, a virtual PBX presents a number of added benefits for users. As a whole, virtual PBXs lead the industry in business communication choices. This type of system seamlessly integrates the call management system with any existing phones to affordably and effectively deliver better call management. These systems also feature several innovative call features to meet the needs of any business. These systems offer various functions including call routing, follow and find me call forwarding, voicemail notifications, call recording, and more.

The benefits aren’t limited to the features, though. Virtual PBXs offer virtually limitless application for one or hundreds and even thousands of employees. Likewise, there is not hardware to maintain or constantly upgrade. Considering that benefit, the system is also more cost effective and generally provides for a variety of flexible billing options. The limited maintenance, web-based management, and hassle-free setup alone are often enough to convince a company to switch over to this option.

PBXs are an important tool in any business that makes and receives nearly any volume of calls. A virtual PBX can dramatically increase the efficiency of a business by effectively managing calls. This efficiency combined with the other numerous benefits of a virtual PBX can virtually transfer the communication capabilities of any company.

List of Virtual PBX Providers




Virtual PBX

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Virtual PBX is a budget-friendly form of hosted VoIP (Voice over Internet Protocol) that usually only handles inbound calls. A virtual PBX is typically intended for small business VoIP customers with fewer than 10 employees and low-volume telephone traffic.

If you're looking for the virtual phone system company called VirtualPBX, click here

What Is Virtual PBX?

A virtual PBX is an economy-class version of hosted PBX. Hosted and virtual PBX systems are business VoIP PBX phone systems that transmit calls over the Internet as data.

A virtual PBX offers inexpensive business VoIP telephone service to small businesses. As with a hosted PBX phone systems, a virtual PBX is owned and maintained off-site by a VoIP service provider. A virtual PBX enables a small business telephone system to access enterprise-level features such as auto attendants and voicemail. With virtual PBX small business telephone systems, small start-ups, mom-and-pop shops, freelancers, and entrepreneurs can all present a professional image to vendors, investors, and customers.

Depending on the service provider, a virtual PBX phone system may require a separate phone service for outbound calls.

Virtual PBX Features


Virtual PBX phone systems offer lower costs and fewer features than hosted PBX phone services. Compared to hosted PBX small business telephone systems, virtual PBX service is limited to the most basic fundamentals of business-oriented call controls. Virtual PBX is geared toward simple inbound call-routing for SoHo offices with few personnel, small budgets, and limited calling needs. As with many hosted PBX calling services, most virtual PBX phone systems do not require a contract or term commitment.

Standard features offered with most virtual PBX plans are:

  • Voicemail
  • Auto attendant
  • Unlimited call handling (no busy signals)
  • Call forwarding

Limitations


Virtual PBX phone systems generally:

  • Handle only inbound calls
  • Offer a limited number of extensions
  • May not include Fax over IP (FoIP) services
  • Include a set amount of free minutes
  • May not offer voicemail-to-email
  • May not include international long-distance coverage
  • May not offer Internet fax service
  • May charge extra for conference calling

The features offered vary by virtual PBX VoIP provider. As VoIP service becomes a more common solution for small business telephone systems, many virtual PBX plan features are incorporating the more advanced features of hosted PBX phone systems. Compare plans and prices to determine the best virtual PBX solution.

Cost

Virtual PBX phone prices depend on a variety of factors, such as the features included. Virtual PBX phone service plans can start as low as $9.95 (Grasshopper) per month.

Virtual PBX Service Providers


Some virtual PBX providers include:

VoIP Origination

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Please add information to this page about VoIP Origination.

What is VoIP Call Origination?

One of the terms most often used when talking about VoIP communications is call origination, which basically has to do with how a telephone call starts and how it travels to the receiver once it does. The following will provide an in-depth look at what call origination is, how it works and what type of hardware is required.

What is Call Origination?

VoIP stands for "Voice Over Internet Protocol". This means that phone calls utilize a technology that allows the calls to be sent directly over internet networks, which is a much cheaper way to make calls. Call origination refers to the point where the call starts, which takes place over the PSTN telephone network and transferred to their destination through the internet. It's important to note that a phone call through VoIP starts between the initiation point and the destination point, which are referred to as the originator and terminator respectively. There are typically different types of call origination depending on the services provided by the ITSP involved. The only way for call origination to work is if the VoIP originator has a call termination arrangement with a VoIP terminator.

Required Hardware

The best aspect of VoIP services is that there are hardly any noteworthy hardware requirements. All that is necessary is a gateway, which essentially transfers phone calls from the internet and onto PSTN lines. Since a gateway must interact with both the internet and standard PSTN lines, there are two interfaces necessary for a gateway, including a telephony interface that takes digital and analog lines and an Ethernet interface as a connection between the gateway and the internet. It's important to understand that a digital line can support a large amount of calls at one time, which can range anywhere from 20 to 30 depending on the type of line that is chosen. In comparison to a digital line, an analog line can only support one phone call at a time.

How Call Origination Works

Call origination is a fairly simple process that is a bit more complicated to explain. In essence, the gatekeeper mentioned previously will receive the calls and requests from the dialer. When a user makes a connection to the dialer, the gatekeeper will ask a Radius server to check if the user has input the correct password and username. The Radius server will then answer the gatekeeper with a yes or a no. If a yes answer is received from the Radius server, the user the has the ability to make a phone call from the origination point. Once the number has been placed, the gatekeeper once again receives a request for the phone call to be made. It is at this point where the gatekeeper will interact with the Radius server again to see if the user in question has enough money to make the phone call. The Radius server will then connect to the billing server to ascertain how much money has been provided by the user for this specific call, in order to nail down how long the call can last before being cut off.

The billing server will then take a look at the location at which the call is originating from in order to measure the current rate of pay, which all depends on whether the call is being made in off peak or peak hours. Once this has been determined, the relevant information will then be sent back to the Radius server. Once the Radius server has received this information, it will be sent back to the gatekeeper. The user is then provided with the IP address for the gateway at the destination to which the call is being placed. This gateway will send the call to the final destination. If no other issue arises during this time, the call can take place and the two users can talk for however long the duration of the call is. If the call takes place once the maximum time allotment has been reached for the call, it will be disconnected and more money will need to be provided in order to make another call and continue the conversation. When the call has come to a conclusion, whether by the callers themselves or because they were disconnected, the initial user will have the total price of the call deducted from their payment source by the billing server.

Types of VoIP services

There are two basic types of VoIP services, including PC to phone and phone to phone. The provider for the PC to phone service will place a dialer on the internet that the user of the service can download and install. This dialer allows for an account to be created with any type of payment source that is allowed by the service provider. Once this is done, the user can make and receive calls. ...

T.38

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T.38 is an ITU standard for sending FAX across IP networks in a real-time mode.
FAX messages are sent as UDP or TCP/IP packets.

  • The IETFRFCRFC 3362 implements a media type called image/t38 for T.38 faxes.

From RFC 3362:

ITU-T Recommendation T.38 T.38 describes the technical features necessary to transfer facsimile documents in real-time between two standard Group 3 facsimile terminals over the Internet or other networks using IP protocols. The Recommendation allows the use of either TCP or UDP depending on the service environment.

ITU-T Recommendation T.38 T.38 Annex D describes system level requirements and procedures for internet aware facsimile implementations and internet aware facsimile gateways conforming to ITU-T T.38 to establish calls with other ITU-T T.38 implementations using the procedures defined in IETF RFC 2543 SIP-99 and IETF RFC 2327 SDP.

Note that ITU-T T.38 Recommendation T.38 (04/02) T.38 is an aggregation of the original ITU-T Recommendation T.38 (06/98)T.38-98 and all of the subsequent Amendments and Corrigendum including T.38D-00. While T.38 and T.38D-00 describe SIP procedures per SIP-99, the procedures can also be applied to the revised Session Initiation Protocol specification SIP.



The Importance of T.30 ECM Error Correction Mode (ECM) in T.38 Deployments

One of the most important features of the traditional facsimile standard (T.30) is ECM error correction. The inventors of fax recognized that the audio quality of PSTN phone lines could not be trusted to be 100% error free - it was not uncommon to hear static, or the occasional pop or crackle on some fax calls. ECM error correction allows the sending and receiving terminals to compare notes at the end of each page, and selectively retransmit any data that was not received the first time around. This retransmission process is continued until the received page is certified error free, and the transmission of the next page begins.

Remarkably, many T.38 implementations, including those of top tier carriers such as Level3, XO, Verizon etc have explicitly disabled ECM error correction. This problem is discussed in detail here. Don't make this mistake! Be sure to enable ECM and insist your provider or PBX vendor do the same!

Want to check to make sure you have ECM enabled? This handy ECM self-test tool can tell you in minutes.


T. ...

Open Source VOIP Software

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Open Source VOIP applications, both clients and servers.

Open source means all source code is available!! Do not post any "free but not open" software here!

SIP Proxies


  • Sip I/O Lightweight sip proxy, location server, and registrar
  • SBO SIP Proxy Bypass All types of Internet Firewall
  • JAIN-SIP Proxy
  • Mini-SIP-Proxy A very tiny perl POE based SIP proxy
  • MjServer cross-platform SIP proxy/registrar/redirect, written in java, based on MjSip stack
  • MySIPSwitch SIP Proxy server which allows using multiple SIP accounts with a single SIP login
  • NethidPro3.0.6 Opensource Sip Encryption Bridge: www.vonets. ...

voip-info.org

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Welcome to the VOIP Wiki - a reference guide to all things VOIP.


This Wiki covers everything related to VOIP, software, hardware, VoIP service providers, reviews, configurations, standards, tips and tricks and everything else related to voice over IP networks, IP telephony and Internet Telephony.

Your contributions are welcome, please read the How to add information to this wiki page and the Posting Guidelinesbefore you post.


NEWS


News Resources


Getting Started

VoIP Termination

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Please add information to this page about VoIP call termination.

What is VoIP Termination?

VoIP call termination is used to refer to the procedures that are used for routing telephone calls from one provider to the next provider until the call has been routed to the last telephone company and has been received by the recipient. Voice termination is another term that is used for call termination. The telephone companies are also referred to as providers or carriers.

Called Party

The called party is the person who has received the telephone call. The end point of the route may be on the Internet or may be at a point that was reached by routing the call through the public switched telephone network. The procedures for routing the call stop when the call has been received by the recipient. The process may seem simple to individuals who do not experience problems with making telephone calls but is not so simple to individuals who make calls that will not connect such as calls to a different country.

Calling Party

The calling party is the person who has initiated the call and who wants to be connected to the called party. There may be problems with the telephone calls that begin on the Internet and end at a cellular phone. The sound of the voices may seem to be amplified with echoes and have a scratchy quality. The calls that are initiated with Google Voice may never connect or could be delayed.

VoIP

Voice over Internet protocol (VoIP) is a term that is used to describe a call that was initiated on the Internet such as Skype calls or calls made with Google Voice. The calls that were initiated on the Internet usually end at a point that is not on the Internet. Most of the recipients of telephone calls receive the calls with a landline phone or with a cellular phone. The route may begin on the Internet but will end at a point that was reached by routing the call from the public switched telephone network (PSTN), which is the common description for call termination.

Internet Networks

A tier-one operator is licensed and registered to operate an Internet protocol (IP) network for Internet telephony services. Tier-one operators can handle call origination and call termination. A tier-two operator can lease services from a tier-one operator. The tier-three operators can lease services from either a tier-one or two-two operator. There are also resellers of VoIP services and wholesalers in the market. The quality of the services is not very high because of the inconsistencies in the market such as fluctuations with demand, fraud and problems with doing business on an international level.

Call Origination

Call origination is used to refer to telephone calls that originate from the public switched telephone network and end the route on the Internet. Call termination is considered to be the opposite of call origination because the direction of the paths are reversed. The terms are associated with the starting point of the calls, path of the route of the calls and termination point of the calls. The operators of IP telephony services can handle calls that originate or terminate on the Internet.

Fees

The fees for services are subject to the regulations of several countries because the routes of the calls will cross over more than one country. Those countries can use legislation to control the fees for the services. Termination rates are usually very high for the countries in the Middle East and Asia. The rates are intentional high because there are more incoming calls than outgoing calls from the countries, which is caused by the diaspora effect of a migrating population.

VoIP Termination Providers

Please list VoIP Termination providers here in alphabetical order.



Whatsapp group for Voip providers URL
https://chat.whatsapp.com/BOg9gPd5NW22JFuRDzIMSr
Join this group and get more exiting deals.



1CentVoIP

OneCentVoIP is a premier, carrier-grade SIP trunking provider tending primarily to predictive dialer clients. We strongly believe in simple business concepts, so we tailored our SIP solution the same way. Located in Los Angeles, CA, we provide short duration and conversational SIP trunks, hosted ViCiDial and PBX server, flat rate and rate deck billing options. ...

VOIP GSM Gateways

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What's a VoIP GSM Gateway?

A VoIP GSM Gateway enables direct routing between IP, digital, analog and GSM networks. With these devices (fixed cellular terminals) companies can significantly reduce the money they spend on telephony, especially the money they spend on calls from IP to GSM. The core idea behind cost saving with VoIP GSM Gateways is Least Cost Routing (LCR).

Through least cost routing the gateways select the most cost-effective telephone connection. They check the number which is dialed as well as rate information which is stored in an internal routing table. Because several SIM cards and GSM modules are integrated within the VOIP GSM Gateway it is able to make relatively cheaper GSM to GSM calls instead of expensive IP to GSM calls.

Who offers VoIP GSM Gateways?



GSM

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GSM stands for Global System for Mobile Communications. It is the dominant mobile phone communication protocol in Europe and also popular elsewhere. The name is also used to describe some of the voice codecs used in the GSM standards.

This page regards connecting an IP-based phone system directly to the GSM cellular network in addition to connecting a VoIP PBX to the GSM network & PSTN; all-in-one-box. For more information about the codec, see the GSM codec page. You can compare GSM cell phone plans using Wirefly.

================================

Virtual PBX providers

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Virtual PPX is a service offering functionality of a PBX without the need to install switching equipment at the customer location. Only VOIP phones need to be installed at the customer site. This makes supporting distributed workers very easy as each requires only and internet connection and a VOIP phone. A business virtual PBX phone system can reduce your monthly phone bill significantly compared to a traditional business phone system.

What Is a Virtual PBX?

A PBX, short for private branch exchange, is a telephone system with the capacity to switch calls between different users on local lines while still relying on the same number of external phone lines. With a virtual PBX system, the system is posted and software based without all of the traditional hardware of a physical PBX.

Virtual PBX Primary Function

A virtual PBX is used by businesses in a variety of ways. Primarily, companies utilize the system as an auto-attendant to establish preset call transfer options without needing an operator or receptionist. This type of system is capable of performing tasks that include auto-attendant settings, time of day or day of week functions, or even find or follow me sequences.

One of the most important functions of a virtual PBX system for companies is the software’s ability to establish pre-determined sequences. For example, in some businesses it may be appropriate for the phone to ring to a receptionist or operator first. If the receptionist does not answer in a predetermined number of rings, however, the call is then transferred to a secretary. Again, if the call is unanswered, it can be set to forward to an assistant. Left unanswered by these two individuals, the call can be forward to a manager or even an owner. These call settings are completely customizable and can be based on any number of sequences.

This type of software is also able to facilitate customized answering menus and sub-menus. The system can be modified to establish appropriate dial prompts leading to a number of different departments within the business, including different sequences on different days. PBXs are used by the vast majority of businesses to establish advanced call routing services.

Virtual PBX Cost

A virtual PBX is a complex service; however, that doesn’t mean that it is expensive. In fact, a virtual PBX is typically more cost effective than a physical PBX. The main reason that a virtual system saves on cost is that it does not require the same investment in capital to establish or set-up the call system. Because a virtual PBX is a software or hosted system, it is typically an operational cost, or a low monthly payment rather than a large upfront investment. This aspect alone generally makes a virtual or hosted PBX a less expensive, or at least more cost effective, option compared to the traditional PBX.

Virtual PBX Benefits

Aside from offering an effective call system, a virtual PBX presents a number of added benefits for users. As a whole, virtual PBXs lead the industry in business communication choices. This type of system seamlessly integrates the call management system with any existing phones to affordably and effectively deliver better call management. These systems also feature several innovative call features to meet the needs of any business. These systems offer various functions including call routing, follow and find me call forwarding, voicemail notifications, call recording, and more.

The benefits aren’t limited to the features, though. Virtual PBXs offer virtually limitless application for one or hundreds and even thousands of employees. Likewise, there is not hardware to maintain or constantly upgrade. Considering that benefit, the system is also more cost effective and generally provides for a variety of flexible billing options. The limited maintenance, web-based management, and hassle-free setup alone are often enough to convince a company to switch over to this option.

PBXs are an important tool in any business that makes and receives nearly any volume of calls. A virtual PBX can dramatically increase the efficiency of a business by effectively managing calls. This efficiency combined with the other numerous benefits of a virtual PBX can virtually transfer the communication capabilities of any company.

List of Virtual PBX Providers



Hosted PBX

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What is Hosted PBX?

Unlike a traditional PBX, or Private Branch Exchange, which requires a large investment and ongoing maintenance and training, a hosted PBX is a cloud-based PBX system accessible via an IP network. Rather than being responsible for hardware, software, training, maintenance, and more, a hosted PBX provider takes care of it all. In addition to being completely managed off-site, resulting in no IT or installation costs, a hosted PBX system also provides businesses with the ability to manage their phone systems via a user-friendly control panel. For these reasons and more, hosted PBX systems are becoming increasingly popular solutions for today’s growing small to medium-sized business owners.

Features and Benefits of Hosted PBX

If you own a business with fewer than 300 lines, hosted PBX can provide you with a multitude of features and benefits. For starters, a hosted PBX system is much less expensive than a traditional on-site system. With hosted PBX, there is no need to buy expensive hardware and software, pay for installation, and manage the system. You simply pay a monthly fee and enjoy all of the benefits of the service.

While less costly than standard on-site PBX systems, hosted PBX solutions are teeming with valuable features, such as on-hold music, call waiting, call routing, transfers, and more. Moreover, as the popularity of hosted PBX continues to grow, additional features like auto attendants, extension dialing, and ACD queues are being introduced.

A hosted PBX can also be deployed immediately. In fact, most business owners are able to have their hosted PBX setup and running in under a day. Best of all, newer and more flexible hosted PBX applications are being deployed as well. Adding these applications and features can typically be done with a simple download or click of the mouse.

The ability to add new features as they roll out is just one example of the scalability of hosted PBX. Additional lines, phones, and even an entire new department can effortlessly be added, which would be much more complex with a traditional on-site PBX.

When you opt for a hosted PBX and outsource all the techie stuff, you will find your stress levels lowering as well. With a hosted PBX, a mountain of responsibility will be taken off your shoulders, allowing you to focus your attention on more important matters, like improving your bottom line.

Hosted PBX Tips and Considerations

Hosted PBX systems are incredibly easy to setup and utilize, but there are a few things you need to do when opting for one of these modern business phone solutions, such as:

  • Make Phone Number Arrangements – A temporary phone number is necessary for the porting process, but if you already have an existing number to port over, you must remain with your current provider until the number is ported to your new PBX provider. If you are getting a new number, it’s important to update others and let them know of the change through an email blast or similar means. While brief, all calls can be conveniently routed to cell phones during the transition period. Just remember, if you cancel your service with your previous carrier prior to porting your number, the number will no longer be yours to keep.
  • Arrange Your Dial Plan – When switching over to a hosted PBX, organizing the routing of your calls is one of the first things that must be done. In order to do so, you’ll need to define various rules for your calls, including:
    • The buttons used to activate voicemail and other features
    • The hours of operation for your desk phones
    • Setting up your directory
    • The handling of faxes
    • Sequential and simultaneous ringing
    • How off-hour calls are handled
    • Configure your emergency 911 settings

Review Your Bill

As you can see, setting up a hosted PBX is remarkably easy. However, after doing so, you should review the bills for the first and second month to ensure you’re receiving and utilizing all of the services you’re paying for. Depending on which company you choose as your hosted PBX provider, the first month’s bill may or may not reflect activation fees, setup fees, and number porting fees. The second month’s bill should be a typical bill without added charges for the setup process. By this point, you'll be well on your way to enjoying one of the most streamlined and hassle-free business phone systems available for small and medium-sized business owners. ...

Hosted VoIP

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Hosted VoIP is another term for Hosted PBX. "Hosted" means to say that the hardware and PBX is hosted at an off-site location from where the VoIP telephone service is being used. An office can have VoIP telephone service that powers their phones in the office, but their PBX could be hosted at their VoIP providers data center, thus the term: hosted VoIP.

Benefits of Hosted VoIP


There are many benefits to using Hosted VoIP rather than a traditional phone system, or an on-premise VoIP system. The main benefit is cost- a Hosted VoIP system costs much less to set-up than an on-premise PBX. In many cases, there are no set-up fees for a hosted VoIP system. Hosted VoIP phone systems fall under operational expenditure rather than capital expenditure, which also make hosted VoIP systems attractive to businesses.

Another benefit to a hosted VoIP system over an on-premise PBX is that hosted VoIP providers will take care of all the set-up and installation, meaning you do not need to be a telecom or VoIP expert in order to get hosted VoIP.

Hosted VoIP Service Providers


Please list hosted VoIP service providers below in alphabetical order.

1Pipe Telecom | OnePipe is a licensed carrier providing Hosted PBX and SIP Trunking in over 50 countries. We have regional network facilities spread across the globe.
  • Actual US CLEC
  • Branded customer portals
  • Multiple geographic locations on one Hosted PBX
  • Coverage in over 50 countries
  • Unlimited inbound on each channel
  • Great for inbound call centers
  • No fee's per extension




Third Lane Technologies (Thirdlane)

Thirdlane provides a full line of scalable and highly customizable Unified Communication solutions to service providers since 2003.

Thirdlane products include:

Platform products:


Applications:

  • Thirdlane Web Dialer. Chrome browser extension enabling CRM and Service Desk integration for Thirdlane platform products. Supports Salesforce, Zoho, X2CRM, SugarCRM, Zendesk, Freshdesk and others.
  • Thirdlane Mobile Dialer. Mobile dialer with full integration with Thirdlane platform products.
  • Thirdlane Microsoft Outlook Dialer. Microsoft Outlook dialer integrated with Thirdlane platform products.




VoIPSupply.com

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About VoIPSupply.com


VoIPSupply.com is the retail website of North America's leading VoIP solutions provider, VoIP Supply. VoIPSupply.com offers a fast and easy way to find the VoIP hardware you are looking for.

VoIPSupply.com has products for consumers, small-medium businesses, enterprises, government/educational entities, resellers and service providers. You can visit VoIPSupply.com Here.

VoIP Supply recently introduces our new Partner Portal for our registered resellers! You will find important documents, educational resources, marketing materials and much more!

Access to the portal here

Check out our VoIP Insider Blog for the latest VoIP Updates!

About VoIP Supply


VoIP Supply is North America's leading VoIP solutions provider. Since 2004, VoIP Supply has delivered valuable solutions for some 60,000 customers worldwide.

With over 30 passionate employees, 2,500 products, 40,000 square feet of office space and an unlimited number of VoIP solutions to meet your needs VoIP Supply has everything you need for VoIP, whether you are a consumer, business, service provider or reseller.

VoIPSupply.com Offerings


VoIPSupply.com specializes in standards based VoIP equipment and VoIP systems. In addition to complete VoIP systems, VoIP Supply offers:


Besides VoIP equipment and complete Business Phone Systems, VoIP Supply offers a number of value-added services to consumers, businesses, resellers and service providers:

  • Full online catalog at VoIPSupply.com
  • Network assessments
  • Solution design
  • Device configuration, set-up, and installation
  • On-going maintenance and support
  • Device fulfillment (privately branded)
  • Extended no-questions-asked warranties

Upcoming Events


Don’t waste another second. Join Sangoma's Cloud 9 Webinar Series to steal all the VoIP Cloud Service Secrets!

The Cloud 9 is a webinar series co-hosted by VoIP Supply and Sangoma that includes 9 webinars with various must-learn VoIP Cloud Service topics, starting from December 5th, 2017 ending April 26th, 2018. ...
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