111 Corporate Drive Suite #230
Ladera Ranch, CA 92694
Website: www.genesiscommunications.biz
Email: info@genesiscommunications.biz
Toll Free: 877.851.3882
Fax: 949.429.7171
Summary:
Genesis Communications Hosted Call Center software is a hosted service that has allows for better return on investment than a premise based system, better scalability and high touch support. Our product is used by companies large and small, in the United States and around the world.
Features
- Integrated Call Control on demand
- System features the following modes: Outbound features: Predictive, Power, Preview, Inbound and Blended
- Easy to use Agent Interface, includes everything the agent needs to interact with callers.
- Advanced screen pop options allow mangers to assign unique scripts and customize screen pop to each campaign.
- Admin Interface allows for Real-Time monitoring of calls (snoop) agent status, lines dialing, and allows for real-time changes to agent campaign membership and real-time mode changes to campaigns.
- Advanced reporting features empower the manger to keep efficiency high.
- Trunking appliance allows for bandwidth savings and simplifes firewall configurations for customers in shared environments.
- Fully integrated thin clients are available which allow for better cost control and managability than Pc's. Includes integrated softphone and headset.
- Completely web based , no Hardware or Capital Expenditures required.
- Agent training and support are included.
- Hosted in a high availability secure data center (Level3) with around the clock monitoring offers peace of mind knowing your agents will be able to work and not worry about Extended downtime from upgrades or hardware failure.
We also have integrations with leading hosted CRM companies, i.e.: (Leadmailbox.) ,(ARG Interactive.) and (Leads360.) and we have an avanced API that allows lata to be recieved into existing campaigns, allowing for calls to be made based on your business rules. and External link functionality that allows you to send updates to your web based CRM.
We offer NextLevel ClearChannel Internet to new and existing call centers, this service allows for a cost effective proven reliability and has proven to work well with our customer base.
Genesis and Nextlevel Voice also offer a completely integrated phone service. This service allows for customers to have state of the art features availble without buying expensive hardware and gives a better return on investment.
for more information on Nextlevel voice, see: (Nextlevel Voice.)