asterCC commercial a hosted Call Center & IP PBX system, it's ideal for ITSPs who want to provide hosting service, or for individual company to build a call center or PBX system. Not only it provides kinds of application for different mode, but also provides full API so you can create your own application or integrate with a third parity system.
the latest version is 1.2.2
asterCC is a product of Sonicwell Technology Canada, you can get more information from http://astercc.org
Business Modules
- Campaign
- Customer Service
- Virtual Service
- Electronic Commerce
Agent Functions
- Popup
- Click Dial
- Pause
- Hold
- Consult
- Conference (n-ways)
- After Call Work
- Email & SMS
Realtime Monitor
- Queue Monitor
- Trunk Monitor
- System Usage
- Accounts Logged
- Agents Logged
Useful Reports
- Agent Statistic
- Inbound/Outbound Statistic
- Campaign Statistic
- Predictive dialer statistics
- Predictive dialer filter log
- Campaign data monitor report
Call Recordings
- Listen, export of the call recordings
- Dowload call recordings
- Backup of the recordings
Predictive Dialer
- Dial to queue or IVR
- Max Calls for a campaign
- Dial by available agents
- Dialer parameters: Answer Rate, Short Talk Rate, ACW time, Avg. Ringing Time, Avg. Talking Time, Avg. Short Talk Rate ...
