What Is CTI?

• "Computer telephony integration (CTI) is technology that allows interactions on a telephone and a computer to be integrated or co-ordinated. As contact channels have expanded from voice to include email, web, and fax, the definition of CTI has expanded to include the integration of all customer contact channels (voice, email, web, fax, etc.) with computer systems."

See Also

• 3CLogic offers a cloud based call center solution with CTI for a number of CRM systems including Salesforce.com, Microsoft Dynamics, Zoho, SugarCRM and NutShell. Complete call center solution along with CTI capabilities are cloud based.
• Asterisk CTI Open Source Asterisk CTI
• Database Systems Corp.CTI - Computer telephony and IVR products including voice broadcasting, ACD, IVR systems and IVR software, Autodialer and Predictive dialer phone systems using CTI technology.
• DialApplet
• ICT Innovtions , An open source CTI consultants offer Rest based API's, custom development services and IVR Designer tools to integrate with third party CRM and CMS systems.
• Invox - Drag and drop designer, Invox, provides an enhanced IVR Solutions with Virtual PBX features. The designer won Best of Show during IT Expo. Out of box applications include payment over phone, surveys (type your questions and choose answer type), store locator, geographical routing, IM integration, CRM capture lead (Salesforce, Sugar, Zoho), CRM by Phone (with speech recognition), phone appointment scheduling and reminders, outbound automation, Skype/VoIP forwarding, disaster messaging, database integration and others.
• CTI Software by UCN Inc. Competitively priced, hosted CTI Software, delivered over UCN's nationwide VoIP network.
• Voicent