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Billing
See Open Source Billing Systems & VOIP BillingCall center monitoring
- QueueInsight the queue reporting system
- QueueMetrics the queue_log analysis system
- Asternic Call Center Stats - PRO 2 just released! Queue monitoring and reporting, GPL and commercial versions available.
- OrderlyStats - Dedicated Real Time Call Centre Management and Statistics Package.
- Call Center Software
Computer Telephony Integration (CTI)
- Asterisk CTI New effort to make an Open Source CTI solution
- DialApplet
- VoIP client and server software:Industry leading VoIP, video telephony, instant messaging and NAT traversal software for IP communications.
- UCN - CTI Software integrated with IVR solutions & ACD Software, all hosted over a nationwide VoIP network for superior quality at a lower cost.
- Voicent
