Overview

4PSA's VoipNow is an award-winning cloud Unified Communications software platform, built to deliver enterprise telephony, video, presence, messaging, and mobility easily and securely accessible from any device at any time.

The software comes in two editions:

• VoipNow SPE - fully featured, carrier-grade, multi-tenant edition for service providers and businesses, that can be installed on their chosen infrastructure or delivered as a UC-as-a-Service.
• VoipNow Express - free edition for enthusiasts, residential and small companies, that supports up to ten phone extensions.

VoipNow was released in 2006 as one of the first Unified Communications platform in the world designed for the cloud. With over 10,000 service providers serving more than 200k businesses worldwide, VoipNow has won TMC’s Internet Telephony Product of the Year award in 2010, 2011, and 2012 and the Unified Communications Product of the Year award in 2010.

Main Features and Benefits

Blazing Fast Go-To-Market Solution: VoipNow is one of the fastest go-to-market solutions for service providers due to its rapid setup and deployment, integrated charging and billing engine, and competitive pricing plan.

Features

Advanced Enterprise Telephony - Using the advanced call routing and fallback, ENUM routing, number portability, and SIP Trunking, service providers can deliver highly scalable feature-rich telephony services like CallNow, FollowMe, interactive voice response (IVR), call queues, conferences, voice mail, call recording, call screening, call forwarding and fax. The built-in SIP server provides high-performance SIP router and proxy, register, and presence functionality.

Unified Communications - Beside advanced telephony functions, VoipNow SPE delivers Unified Communications services like instant messaging (IM), presence, video, voice mail-to-email, email-to-fax and fax-to-email, while the robust REST-based API allows integration with third-party business applications such as CRM software.

Contact Center - VoipNow also offers a comprehensive suite of features for contact centers. Features such as Inbound Routing Rules allow for calls to be routed to the most appropriate customer service representative while Least Cost Routing brings about cost efficiencies for telemarketing. Add to that the Local Agents function – where agents do not have to be in the office to take calls because they have virtualized extensions and the Supervisor function, plus advanced reporting systems – and you have a fully functional contact center.

Benefits

Fast and easy setup and deployment - VoipNow Platform can be set up and deployed quickly and seamlessly, regardless if the service provider installs VoipNow on their infrastructure of choice or goes with the Cloud OnDemand option. Even more, the system features 4 levels of tenancy that dramatically simplify role management, each level having access to the proper configuration and being able to share a set of resources based on permissions and limits. Due to these four levels of management and individual permissions and limits, the reseller can provide services further, without any investment in hardware or software. ...