asterCRM
Asterisk-crm is an open source crm/callcenter system desigened for asterisk users. It use ajax (xajax with php), mysql and supports pop-up, click to dial, and some other call center features. It should work with all asterisk-based system.please visit offical site astercc.org for latest news and documents.
community: forums.astercc.org
wiki: wiki.astercrm.org
download: http://astercc.org/downloads
From verions 0.05, asterCRM would be released in asterCC package.
The current release versions of asterCC is asterCC 0.1
new features in 0.076
- compatible with asterisk 1.8,1.6 and 1.4
- added check csv file if the utf-8 code when import
- added billing for campaign
- added auto popup the latest and top priority notes
- improved open_new_window to internal,external and both in astercrm.conf.php
- added require_reason_when_pause (yes|no) in astercrm.conf.php
- added agent_queue_log to record agent pause and continue logs
- added a socket method to send calling info (added enable_socket,fix_port and socket_url in astercrm.conf.php)
- added first_name and last_name in customer table
- improved include customer info when export dialedlist (added export_customer_fields_in_dialedlist in astercrm.conf.php for assign exported fields)
- added create_ticket in astercrm.conf.php to control the privileges when create ticket
- added popup ticket notice in portal page
new features in 0.07
- compatible with asterisk 1.6 and 1.4
- blind transfer attend transfer and get call back
- queue panel
- agent ticket
- scheduler call
new features in 0.06
- improved survey export feature
- add a switch to control if need close all popup window after a survey
- improved dialer
- added table campaignresult
- added survye <-> campaign connection
- popup survey directly when only one survey enabled
- added surveyresult.agi, can be used to update survey when use AMD
- added new parameters which is used to control cdr data (in table mycdr)
- allow add customer name or add customer connection when import diallist, also added diallist popup
- monitor features was moved to daemon astercc
- add queuestatus page, to display realtime queue status
- fixed the bug that sort only work in the first page
new features in 0.058
- campaign result statistics
- agent dialed result statistics
- support set start time and end time for campaign
- supply a shell for backup file and database
- agent can add a scheduler dial for a customer
- support set dial waittime in campaign
- agent can add a transfer link in note
- astercrm workwith asterbilling simplely
- supoort delete a uploaded file
- agent pause function
- reload or restart asterisk in web
new features in 0.055
added a daemon for predictive dialer and scheduler calls
support transfer a call to queue directly in dailer
enhanced survey
added smart match feature for new callerid
new features in 0. ...