Indosoft Inc., a premier contact center software provider offers Q-Suite, a robust, feature-rich and scalable call center ACD for people wanting to use Asterisk as their telephony platform. Q-Suite is enterprise grade, multi-tenant call center software that enables VoIP and TDM connectivity, as well as remote and distributed architectures. Q-Suite delivers sophisticated features like Automatic Call Distribution (ACD) with Skills Based Routing and Queue Prioritization, Predictive/Preview/Progressive Dialing, Interactive Voice Response (IVR), rich IP PBX functionality, call recording, agent scripting and a host of other features and reporting capabilities to meet the demands of modern day contact centers wanting to use Asterisk as their telephony platform. Workforce Management can be integrated into Q-Suite to deliver enterprise interaction through advanced scheduling, forecasting, agent tracking and seat planning capabilities. Q-Suite leverages the advantages of Asterisk, Linux, Apache and MySQL to provide an open architecture with unsurpassed functionality required for any next-generation contact center technology platform, out of the box.

Q-Suite is widely used around the world as premise-based software, as well as in remote and virtual call centers. Its Linux and Asterisk platform make it the most cost effective solution for call centers. Indosoft has been successfully deploying its technology in Canada, U.S.A., Europe, Australia, Asia and Africa for the past 10 years. Indosoft provides excellent remote production support from 9 a.m. EST to 12 a.m. EST, 7 days a week for all its products and services.

Q-Suite Call Center Features

Q-Suite offers increased productivity within the contact center while dramatically improving the center’s ability to deliver a favorable customer experience. As such it delivers all the functionality and features required by next-generation contact centers, whether you operate inbound, outbound, or blended operations.

• ACD with Skills Based Routing	• Real-time & Historical Reporting
• Predictive Dialer	• CRM Integration
• Live Lead Queuing	• Multi-tenant
• IVR Builder	• VoIP & TDM Connectivity
• CTI Integration with API	• Asterisk PBX with Voicemail
• API for CTI (. ...