Alpha Computer Group (http://www.AlphaComputerGroup.com) provides 24/7 online, onsite, telephone, and chat support services for all types of Asterisk based applications. Our Telecom and Technical Support Engineers are trained professionals in all types of Asterisk applications, with troubleshooting experience ranging from basic dial plan to real time configuration management and complicated IVR integrations. Asterisk is a software implementation of a telephone private branch exchange (PBX); it was created in 1999 by Mark Spencer of Digium. Like any PBX, it allows attached telephones to make calls to one another, and to connect to other telephone services, such as the public switched telephone network (PSTN) and Voice over Internet Protocol (VoIP) services. Its name comes from the asterisk symbol, *.
We love Asterisk at Alpha Computer Group. We even run Asterisk for our business! In our office we have a mixture of Cisco IP Phone 79xx running SIP and Chan_SCCP protocols. We can help with Configuration and Administration of Asterisk (All Versions), Elastix, TrixBox, PIAF, 3CX, AsteriskNow, Incredible PBX, FreePBX, IVR, Voice Logger, IP PBX and CallCentre Solutions (ViciDial). We also offer consultancy services for establishing Asterisk based Inbound / outbound Call Centre solutions, Enterprise IP PBX with 100 – 1000 extensions, IVR configuration and integration, CRM Integration, Voice Logger and other business telephony needs. We are your one stop source for everything Asterisk!
Some of telephone system issues we can help you with:
Emergency Support Issues Remote Extensions
SIP Configuration Issues Firewall Issues
IAX or IAX2 Configuration Issues Nat Issues
Chan_SCCP Configuration Issues Install or Upgrade your Asterisk PBX or Server
Extension Configuration Issues FreePBX/Any Distro or Linux password reset
Ring Group and Queue Setup Setting up Network Time Server (aka NTP Server)
Auto Attendent Configuration (aka IVR) One-way Audio Issues
SIP Provider Issues Setting up Extension via the End Point Manger
Much Much More!
Computer/Desktop Integration:
Phone calls can also be transferred across the office using an easy drag and drop from a computer. Alpha Computer Group can assist a business in seeing incoming calls through a computer screen as well as dialing contacts directly from Microsoft Outlook. If there is voicemail, the voicemail will be forwarded to your email account where you can listen, playback, forward, and archive if necessary.
What are some of the best features we offer with telephone systems?
◦We offer some of the lowest initial equipment and installation cost
◦Affordable telephone maintenance costs
◦It’s easy to add lines – both our hosted and on premise systems are flexible
◦Enterprise class features at small office/home office prices…. SERIOUSLY!
◦We guarantee ease of using any of our telecommunication systems or products
<b>How we fulfill the need of any business in terms of technology?</b>
◦The current technology for telecom is unified communications. Alpha Computer Group uses the latest VoIP systems which are integrated with hundreds of features
◦To deploy the latest technologies that will allow businesses to cut costs and make they’re entire business more technically efficient and economical
◦Scalability is another plus for our telephone systems. The sudden expansion of any business can put stress or a higher demand on your network or telephone infrastructure. Our systems are built always for the thought of our clients prosperous growth.
◦Whether it is software development or network administration, System Portability is always necessary and thus must be prioritized. This also applies to telecommunication systems and here at Alpha Computer Group, the entire organization is managed by engineers.
◦There are other things like flexibility and advanced service features that have taken the field of telecommunications to an entirely new level. ...
We love Asterisk at Alpha Computer Group. We even run Asterisk for our business! In our office we have a mixture of Cisco IP Phone 79xx running SIP and Chan_SCCP protocols. We can help with Configuration and Administration of Asterisk (All Versions), Elastix, TrixBox, PIAF, 3CX, AsteriskNow, Incredible PBX, FreePBX, IVR, Voice Logger, IP PBX and CallCentre Solutions (ViciDial). We also offer consultancy services for establishing Asterisk based Inbound / outbound Call Centre solutions, Enterprise IP PBX with 100 – 1000 extensions, IVR configuration and integration, CRM Integration, Voice Logger and other business telephony needs. We are your one stop source for everything Asterisk!
Some of telephone system issues we can help you with:
Emergency Support Issues Remote Extensions
SIP Configuration Issues Firewall Issues
IAX or IAX2 Configuration Issues Nat Issues
Chan_SCCP Configuration Issues Install or Upgrade your Asterisk PBX or Server
Extension Configuration Issues FreePBX/Any Distro or Linux password reset
Ring Group and Queue Setup Setting up Network Time Server (aka NTP Server)
Auto Attendent Configuration (aka IVR) One-way Audio Issues
SIP Provider Issues Setting up Extension via the End Point Manger
Much Much More!
Computer/Desktop Integration:
Phone calls can also be transferred across the office using an easy drag and drop from a computer. Alpha Computer Group can assist a business in seeing incoming calls through a computer screen as well as dialing contacts directly from Microsoft Outlook. If there is voicemail, the voicemail will be forwarded to your email account where you can listen, playback, forward, and archive if necessary.
What are some of the best features we offer with telephone systems?
◦We offer some of the lowest initial equipment and installation cost
◦Affordable telephone maintenance costs
◦It’s easy to add lines – both our hosted and on premise systems are flexible
◦Enterprise class features at small office/home office prices…. SERIOUSLY!
◦We guarantee ease of using any of our telecommunication systems or products
<b>How we fulfill the need of any business in terms of technology?</b>
◦The current technology for telecom is unified communications. Alpha Computer Group uses the latest VoIP systems which are integrated with hundreds of features
◦To deploy the latest technologies that will allow businesses to cut costs and make they’re entire business more technically efficient and economical
◦Scalability is another plus for our telephone systems. The sudden expansion of any business can put stress or a higher demand on your network or telephone infrastructure. Our systems are built always for the thought of our clients prosperous growth.
◦Whether it is software development or network administration, System Portability is always necessary and thus must be prioritized. This also applies to telecommunication systems and here at Alpha Computer Group, the entire organization is managed by engineers.
◦There are other things like flexibility and advanced service features that have taken the field of telecommunications to an entirely new level. ...