Unified Communications, often abbreviated as UC, is the combination of different types of communication mediums including telephone service (VoIP), chat, video and web conferencing, messaging, email, fax, and other types of communications. Unified Communications systems can be sold and implemented with a select amount of individual communication mediums, or many integrated into a single unified system.
Unified communications consist of integrating various real-time and non-real time communication services into a convenient package for the user. Examples of real-time services commonly used include instant messaging, telephony and data sharing. Non-real time communication services focus mainly on messaging services like e-mail, SMS, voicemail and fax.
With a unified communications solution, the user can receive a message through one communication medium and use another one to access it. One common example of this would be receiving a voicemail message on an office landline phone and using a mobile phone to retrieve it. The user can then reply to the message through various channels, such as by initiating a text chat, making a phone call or placing a video call. ...
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Unified communications consist of integrating various real-time and non-real time communication services into a convenient package for the user. Examples of real-time services commonly used include instant messaging, telephony and data sharing. Non-real time communication services focus mainly on messaging services like e-mail, SMS, voicemail and fax.
With a unified communications solution, the user can receive a message through one communication medium and use another one to access it. One common example of this would be receiving a voicemail message on an office landline phone and using a mobile phone to retrieve it. The user can then reply to the message through various channels, such as by initiating a text chat, making a phone call or placing a video call. ...