ACD (Automatic Call Distribution)
The following is the definition of ACD from Wikipedia:"In telephony, an Automatic Call Distributor (ACD) is a device that distributes incoming calls to a specific group of terminals that agents use. It is often part of a computer telephony integration system. ACD systems are often found in offices that handle large volumes of incoming phone calls from callers who have no specific need to talk to a certain person, but want to talk to a person who is ready to serve at the earliest opportunity."
See Also
- Cloud Based ACD Software by 3CLogic - ACD integrated with your CRM. Use cloud based ACD as stand-alone system or use it with your PBX.
- Database Systems Corp.ACD - Integrated ACD Software and IVR software plus IVR and voice broadcast phone systems. Features include sophisticated skills based routing
- Virtual ACD from Database Systems Corp. including call routing to remote agents
- Hosted/Cloud Based ACD Software by Connect First Inc. - Best in breed hosted call center software. Contact us for for a demo today!
- Hosted ACD Software by UCN Inc- Competitively priced hosted telephony solutions carried over a nationwide VoIP Network.
- Q-Suite from Indosoft is a multi-channel ACD for Asterisk based contact centers that offers high availability with call survival.
- VoiceGuide VoIP IVR software for fast deployment of inbound and outbound IVR services. Built in ACD and popup/presence system for distribution of calls to agents. Information gathered in IVR is all passed to agent. Advanced graphical script designer. Extensive
