Features
Browser requirements
Login
Navigating the TFM
Creating roles
Creating users
Translation options
Creating Rules sets
Call Handling
Testing Rule Sets
Deploying configurations
Resources
Intended audience
There are two categories of personnel who are the anticipated users of this guide.
The Customer Administrator of the Toll Free Termination Service Customer. This person uses the Telephone Number Manager to create/manage additional log-in accounts for co-workers. In VAR/resale situations, this person may also act as the End-Customer Administrator for one or more End-Customers, or may pass account administration control on to an Administrator at each End-Customer organization.
Network or Translations Engineers, who are responsible for configuring where calls should be sent, under what conditions, and how the Dialed Number Identification Service (DNIS) should be set for those conditions. In VAR/resale situations, there may be multiple End-Customer organizations, each having their own Network or Translations Engineers who use the Telephone Number Manager to direct how calls to their respective telephone numbers should be handled.
(In smaller organizations, the Administrator, Network and Translations Engineering duties may be handled by the same person.)
This guide is not a reference manual that details every possible setting of every control. (Every control is described.) Instead, this document provides explanations of the more common features, and describes them in the order that the typical Customer is likely to encounter them or need to use them. The guide also provides many complete examples for how to use the Telephone Number Manager to perform common call-handling tasks.
Introduction
The Telephone Number Manager (TNM) is a system for controlling how and when calls flow to your SIP-based telephony equipment. This equipment can belong to either the service Customer, or the equipment of your End-Customers. The Telephone Number Manager is accessed via a web browser, using the HyperText Transport Protocol (HTTP).
The Telephone Number Manager system is used with either the Toll Free Termination (TFT) or the Direct Inward Dial (DID) services and provides the customer or their End-Customers with direct control over how their calls are handled and routed.
These services direct calls from all sources to a switching facility. Based on the input conditions for each call that have been established, the call will be directed to the destination(s) that were previously specified for that situation. Criteria about each incoming call that can be tested includes:
Calling Party Number (CGPN) / Automatic Number Identification (ANI)
Calling Network Local Access and Transport Area (LATA)*
Calling Party State or Province (STATE)*
Calling Network Operating Company Number (OCN)*
Calling Number Originating Line Information (OLI) (sometimes called Originating Line Indicator)
Current Time of day (TOD)
Current Day of week (DOW)
Current Day of year (DOY) (Holiday checks)
To determine the State, LATA and OCN of the caller, the Jurisdiction Information Parameter (JIP) is examined to locate the geographic location of the Calling Party Number, based on the Local Exchange Routing Guide (LERG) database. If JIP is not available, the Local Routing Number (RN/LRN) of the Calling Party Number is used (if available) to examine the same LERG data. These automatic checks allow the general location of roaming or ported callers to be more accurately determined than what can be achieved by using the Calling Party Number (CGPN, also known Automatic Number Identification, or ANI) number by itself.
The decision-making process for how calls should be handled employs the use of one or more "rule-sets", which can be constructed in the Telephone Number Manager. These rule-sets can be different for each Called Number and can be adjusted at any time. Changes can also be entered in advance and be scheduled so that they go into effect automatically, precisely at the stated date and time.
The rule-sets that you can define in the Telephone Number Manager can vary from just passing all calls for a toll free number straight through to a destination without any conditions or alterations, to having multiple rule-sets checking for very specific conditions about the incoming call that determine which destination to send this call to. ...
Browser requirements
Login
Navigating the TFM
Creating roles
Creating users
Translation options
Creating Rules sets
Call Handling
Testing Rule Sets
Deploying configurations
Resources
Intended audience
There are two categories of personnel who are the anticipated users of this guide.
The Customer Administrator of the Toll Free Termination Service Customer. This person uses the Telephone Number Manager to create/manage additional log-in accounts for co-workers. In VAR/resale situations, this person may also act as the End-Customer Administrator for one or more End-Customers, or may pass account administration control on to an Administrator at each End-Customer organization.
Network or Translations Engineers, who are responsible for configuring where calls should be sent, under what conditions, and how the Dialed Number Identification Service (DNIS) should be set for those conditions. In VAR/resale situations, there may be multiple End-Customer organizations, each having their own Network or Translations Engineers who use the Telephone Number Manager to direct how calls to their respective telephone numbers should be handled.
(In smaller organizations, the Administrator, Network and Translations Engineering duties may be handled by the same person.)
This guide is not a reference manual that details every possible setting of every control. (Every control is described.) Instead, this document provides explanations of the more common features, and describes them in the order that the typical Customer is likely to encounter them or need to use them. The guide also provides many complete examples for how to use the Telephone Number Manager to perform common call-handling tasks.
Introduction
The Telephone Number Manager (TNM) is a system for controlling how and when calls flow to your SIP-based telephony equipment. This equipment can belong to either the service Customer, or the equipment of your End-Customers. The Telephone Number Manager is accessed via a web browser, using the HyperText Transport Protocol (HTTP).
The Telephone Number Manager system is used with either the Toll Free Termination (TFT) or the Direct Inward Dial (DID) services and provides the customer or their End-Customers with direct control over how their calls are handled and routed.
These services direct calls from all sources to a switching facility. Based on the input conditions for each call that have been established, the call will be directed to the destination(s) that were previously specified for that situation. Criteria about each incoming call that can be tested includes:
Calling Party Number (CGPN) / Automatic Number Identification (ANI)
Calling Network Local Access and Transport Area (LATA)*
Calling Party State or Province (STATE)*
Calling Network Operating Company Number (OCN)*
Calling Number Originating Line Information (OLI) (sometimes called Originating Line Indicator)
Current Time of day (TOD)
Current Day of week (DOW)
Current Day of year (DOY) (Holiday checks)
- This capability is only available for calls originating from Country Code 1 locations.
To determine the State, LATA and OCN of the caller, the Jurisdiction Information Parameter (JIP) is examined to locate the geographic location of the Calling Party Number, based on the Local Exchange Routing Guide (LERG) database. If JIP is not available, the Local Routing Number (RN/LRN) of the Calling Party Number is used (if available) to examine the same LERG data. These automatic checks allow the general location of roaming or ported callers to be more accurately determined than what can be achieved by using the Calling Party Number (CGPN, also known Automatic Number Identification, or ANI) number by itself.
The decision-making process for how calls should be handled employs the use of one or more "rule-sets", which can be constructed in the Telephone Number Manager. These rule-sets can be different for each Called Number and can be adjusted at any time. Changes can also be entered in advance and be scheduled so that they go into effect automatically, precisely at the stated date and time.
The rule-sets that you can define in the Telephone Number Manager can vary from just passing all calls for a toll free number straight through to a destination without any conditions or alterations, to having multiple rule-sets checking for very specific conditions about the incoming call that determine which destination to send this call to. ...