VICIDIAL dialer
part of the astGUIclient suite
Current release: 2.11(released 2015-03-02)
http://www.vicidial.com/
http://astguiclient.sourceforge.net/vicidial.html
http://www.eflo.net/
This system was initially created to fill the need of a customer service group being able to call up clients efficiently and without using a predictive dialer that would potentially lose calls and alienate clients. Since then we have added the ability to do predictive dialing alongside the traditional one-call-at-a-time dialing as well as the ability to take inbound calls and set up campaigns to do blended inbound and outbound at the same time.
Web-client program uses AJAX(php/javascript/XMLHTTPRequest) and requires a web browser.
On Firefox web browser
This system was initially created to fill the need of a customer service group
being able to call up clients efficiently and without using a predictive dialer
that would potentially lose calls and alienate clients. Since then we have added
the ability to do predictive dialing alongside ratio dialing and the traditional
one-call-at-a-time dialing as well as the ability to take inbound calls and set
up campaigns to do blended inbound and outbound call handling at the same time.
Major Features:
- Inbound, Outbound and Blended call handling
- Outbound agent-controlled, broadcast and predictive dialing
- Full USA FTC-compliance capability
- Web-based agent and administrative interfaces
- Ability to have agents operate remotely
- Integrated call recording
- Three-Way calling within the agent application
- Scheduled Callbacks: Agent-Only and Anyone
- Scalable to hundreds of seats
- Ability to use standard Telco lines and VOIP trunks
- Open-Source GPL licensed, with no software licensing cost
Complete Features List:
- Ability for an agent to call clients in succession from a database through a web-client
- Ability to display a script for the agent to read with fields like name, address, etc. ...
part of the astGUIclient suite
Current release: 2.11(released 2015-03-02)
http://www.vicidial.com/
http://astguiclient.sourceforge.net/vicidial.html
http://www.eflo.net/
This system was initially created to fill the need of a customer service group being able to call up clients efficiently and without using a predictive dialer that would potentially lose calls and alienate clients. Since then we have added the ability to do predictive dialing alongside the traditional one-call-at-a-time dialing as well as the ability to take inbound calls and set up campaigns to do blended inbound and outbound at the same time.
Web-client program uses AJAX(php/javascript/XMLHTTPRequest) and requires a web browser.
On Firefox web browser
This system was initially created to fill the need of a customer service group
being able to call up clients efficiently and without using a predictive dialer
that would potentially lose calls and alienate clients. Since then we have added
the ability to do predictive dialing alongside ratio dialing and the traditional
one-call-at-a-time dialing as well as the ability to take inbound calls and set
up campaigns to do blended inbound and outbound call handling at the same time.
Major Features:
- Inbound, Outbound and Blended call handling
- Outbound agent-controlled, broadcast and predictive dialing
- Full USA FTC-compliance capability
- Web-based agent and administrative interfaces
- Ability to have agents operate remotely
- Integrated call recording
- Three-Way calling within the agent application
- Scheduled Callbacks: Agent-Only and Anyone
- Scalable to hundreds of seats
- Ability to use standard Telco lines and VOIP trunks
- Open-Source GPL licensed, with no software licensing cost
Complete Features List:
- Ability for an agent to call clients in succession from a database through a web-client
- Ability to display a script for the agent to read with fields like name, address, etc. ...