xCALLY is a professional Contact Center Suite optimized for Asterisk.
Developer: Xenialab
Released: 2010-2011
Official Web Site: www.xcally.com
Features
- Inbound MultiCampaigns, MultiSkills and MultiChannels- Outbound Automatic Dialer
- Blended features
Description
xCALLY is a modular architecture developed using hybrid .Net and Linux components.The main modules are:
1. xCALLY Telephone Bar: a phone bar designed for the customer care agents, developed to manage the agent status with Login/Logout, Pause, Backoffice, Call features, Call Pop-ups, CTI Computer Telephony Integration for external CRM, ERP and general third party applications and API.
2. xCALLY Core module: a proxy server to connect multiple telephone bars along with the connection to Asterisk for call routing
3. xCALLY Reports: a Web Interface to analyze offline and realtime optimized reports for contact centers
4. xCALLY Manager GUI: a Web Interface to configure the multi-campaigns, multi-slkills based-routing, time intervals, DID, Centralized Address Books, Call Lists, Sounds etc...
5. xCALLY Automatic Outbound: a module to manage extension lists and outbound algorithm to perfom automatic outbound distribution calls
Inbound MultiChannels
xCALLY can dispatch inbound services based on:- VoIP or Traditional DID: Toll-Free numbers or normal extensions routed through SIP Trunks or traditional PSTN lines
- Web Calls using the Hand4Shake Web Communication widgets
- xCALLYMPP: Messaging Precense Panel, optimized for Facebook, Google+ and XMPP services
