What Is CTI?
The following is a definition for CTI from Wikipedia:- "Computer telephony integration (CTI) is technology that allows interactions on a telephone and a computer to be integrated or co-ordinated. As contact channels have expanded from voice to include email, web, and fax, the definition of CTI has expanded to include the integration of all customer contact channels (voice, email, web, fax, etc.) with computer systems."
This technology incorporates analog, digital and VOIP phone platforms.
See Also
- Cloud telephony giving service in India and DND software providing free with ivr service.
- 3CLogic offers a cloud based call center solution with CTI for a number of CRM systems including Salesforce.com, Microsoft Dynamics, Zoho, SugarCRM and NutShell. Complete call center solution along with CTI capabilities are cloud based.
- Asterisk CTI Open Source Asterisk CTI
- Callinize connect your phone to your crm in 5 minutes. CTI isn't just for call centers anymore!
- Database Systems Corp.CTI - Computer telephony and IVR products including voice broadcasting, ACD, IVR systems and IVR software, Autodialer and Predictive dialer phone systems using CTI technology.
- DialApplet
- ICT Innovtions , An open source CTI consultants offer Rest based API's, custom development services and IVR Designer tools to integrate with third party CRM and CMS systems.
- Indosoft Inc. is a global provider of multi-tenant call center software for cloud or on premise sites.
- Invox - Drag and drop designer, Invox, provides an enhanced IVR Solutions with Virtual PBX features. The designer won Best of Show during IT Expo. ...
