What Is A Predictive Dialer?
- "A predictive dialer is a computerized system that automatically dials batches of telephone numbers for connection to agents assigned to sales or other campaigns. Predictive dialers are widely used in call centers." - Wikipedia
"Definitions of Predictive dialer on the Web:
- A predictive dialer is an outbound call processing system designed to maintain a high level of utilization and cost efficiency in the contact center. The dialer automatically calls a list of telephone numbers, screens the unnecessary calls such as answering machines and busy signals, and then connects a waiting representative with the customer.
note: above text may be copyrighted by it's respective owners)
A VOIP Predictive Dialer, a.k.a. soft predictive dialer, is a software product capable of predictive dialing using VOIP service directly. Besides computer and internet connection, there is no equipment needed in order to use VOIP predictive dialer.
Software Only Predictive Dialer
New predictive dialing technology, together with faster computers and bigger broadband bandwidth, enables software only predictive dialers to work as good as or even better than hardware based dialers. Software based solution avoids expensive telephony board and associated hardware maintenance cost. It is easy to install and configure. For example, it is very easy to setup remote agent (at home agent).SOFTWARE ONLY PREDICTIVE DIALER
- Vocalcom's Predictive Dialer increase contact ratios and give agents more time with live customers - Whether youre setting appointments, making sales calls, or collecting past due payments, Vocalcom's dialing software delivers productivity gains of up to 300%. Our dialer features the only no-pause dialing system in the industry, which results in significantly less hangups from your customers. Vocalcom Predictive dialer solution includes agent scripting, auto CRM-sync, one-click dialing or text messaging, advanced list prioritization, multi-line dialing, pre-recorded voice messaging, time zone protection, local caller ID, inbound call routing, call recording and more. Vocalcom Agent Console provides agents with the tools and information they need to excel by offering an intuitive interface that links customer context and pushes dynamic guidance to agents. Using this technology, call centers can improve agent productivity, while driving up agents performance. More than a dialer. More than an app. An integrated platform to contact, connect and close more deals. No contracts or infrastructure costs. Pay as you go & scale easily. Reach us on www.vocalcom.com
- Unique Call center Suite Predictive/ Progressive/Auto Dialer and Web CRM Solution. For more details contact: avil@uniqueperform.com
- Ameyo Predictive Dialer Ameyo Proactive Outbound is equipped with capabilities that power multi-channel campaigns and proactive outbound communications across multiple channels (voice, SMS, social, and web). Ameyo dialer is the heart of proactive outbound communications, that offers outbound capabilities that ensures communications compliance with legal regulations and harbours loyal and long-term relationship with customers.