Telephone Reassurance Phone Systems

Database Systems Corp. (DSC) provides call center technology products and outsourcing services. Call Reassurance or CARE is an automated telephone reassurance phone system that calls seniors, home alone children or any other homebound residents to ensure their well being. This telephone reassurance autodialer has been selected by many communities as a RUOK®* replacement system. CARE provides daily checkin calls to residents who are living alone and who wish to be contacted in case something happens to them and they are unable to request emergency assistance on their own. This enables senior citizens to remain in their homes longer in their lives (Aging In Place). Citizens subscribe to this service in their local communities which have CARE systems. Subscriptions vary among communities, but most are free to the CARE recipients.

A CARE system is a computer phone system with embedded computer telephony integration boards capable of making automatic phone calls without human intervention. This technology incorporates voice broadcasting and IVR solutions from DSC. Calls are made from a list accumulated and maintained by a community administrator. This list includes the CARE recipient name, address, and phone number. Optionally included are "keyholders", or friends and associates of the subscriber that the CARE responders can contact if they need to enter the home of the subscriber when no one answers the call.

CARE systems are also used at Database Systems Corp. call centers to provide service to individuals and communities. This service is called