Synopsis:

Unpauses a queue member

Description:

UnpauseQueueMember([queuename]|agent[|options]):

Unpauses an agent on a queue, i.e. the agent goes back to answering calls.

If no queue is given, agent is unpaused on all queues.

The option string may contain zero or more of the following characters:

• j - jump to priority n+101 if the agent is not a member of the queue

Return codes

This application sets the following channel variable upon completion: UPQMSTATUS

The value of this variable will be set to the status of the attempt to unpause a queue member. One of:
UNPAUSED | NOTFOUND

Example:

UnpauseQueueMember(|Agent/101)

Unpauses Agent/101 on all queues s/he is a member of.

In extensions.conf:
exten => *12ZXXX,1,UnpauseQueueMember(|Agent/${EXTEN:3});

If *121001 is dialed, Agent/1001 will be unpaused on all queues s/he is a member of.

See also

• Asterisk cmd PauseQueueMember: Pauses queue members (agent)
• Asterisk config queues.conf
• Asterisk call queues
• Asternic Call Center Stats - PRO 2 just released! Queue monitoring and reporting, GPL and commercial versions available.
• QueueMetrics is able to report agents in pause, both in real-time view and in its reports.
• OrderlyStats - Dedicated Real Time Call Centre Management and Statistics Package, with full agent status visibility.

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