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VOIP Service Providers Business North America

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This is a list of VOIP Service Providers who offer full service products primarily aimed at the small to medium sized business telephone market. Such companies typically support multi-line telephone systems, small PBX gateways and hosted VoIP (as an alternative to Centrex service). See also:


Service providers operating in more then one country are listed under each country. "Operating in a country" means a provider that has billing and support staff located in the country, and offers service subject to the regulations and consumer protection laws of that country.

Please describe services in neutral language and normal fonts. Don't bother listing prices--unless you really plan to return and edit them as things change. If you want to add your company, please read the Posting Guidelines for Promoting Products and Services. When you add your entry to this page, please make sure your entry is in order in relationship to other vendors listed in the same section. Failure to follow these guidelines will result in deletion!

Please include relevant information like SIP or IAX handoff, how outgoing CLID is set, whether a given account may originate multiple calls at once, etc.

If you like this page, please link to it, so Google and other search engines will consider it more important.

Users: Please feel free to REMOVE any listing that does not meet the stated goals of this page.

Providers in other countries/continents can be found here:


Canada


VoIP Wholesale

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Wholesale VoIP Market:


There is no doubt today that VoIP is taking over the telecom market, and every month increases penetration into services and industries. Competitive carriers are looking at the numerous ways to make money from this exploding technology, but there's a lingering question as to whether it is profitable to deliver VoIP in a wholesale model? Their customers, typically Service Providers, are looking for their ‘competitive advantage' into this ‘lowest price' race, leveraging within three key alternatives for packet telephony : “build” , “buy” or “rent”. Business aspect, there’s no need to invest tens of millions of dollars in wholesale VoIP to join in. Many Telecom Companies has done the work for you, and offers a complete, turnkey VoIP business, service and equipment. Now you can start wholesale VoIP business with virtually no investment and yet reap great dividends.

Wholesale VoIP Resellers:


In today’s world, Service providers seeking to deliver VoIP to as wide a customer base as possible may find that becoming a wholesale VoIP reseller is the way to go. Wholesale VoIP may be sold to both other service providers and to enterprises or residential customers.

Reselling IP telephony as a wholesale VoIP company is becoming an increasingly popular business model. For many companies, becoming a wholesale VoIP provider hits the sweet spot between profit and market control. Any firm with a well-established customer base is a good candidate for reselling wholesale VoIP.
Becoming a wholesale VoIP reseller is not a decision that should be taken lightly. It does, however, offer the potential of being very lucrative if done right.

Wholesale Consumer Demand:


An important characteristic of the industry is the complex segmentation of consumer demand and rapid change in the characteristics that are being demanded, both at the end customer and in the intermediate ones (wholesale customers).
Demand coming from ‘packed customers'? will be significantly different of the conventional telecommunications one, were telephony was the unique service to provide and differentiation was based on tariff-distance paradigm, being today's service offerings closer to data applications rather than telephony. Voice communication (and not old POT telephony) becomes the common feature into several communications applications and devices, but not the unique one.
Messaging, conference, collaboration, web contact centres, etc … requires a common communication format between parties, which is voice, implemented through VoIP technologies. Heterogeneous and rapidly changing customer demands and products are important dynamic influences on the evolving structure of the telecom industry, resulting into a new value-chain.
Telecommunication markets evolution will be driven by ‘packed customers' demand rather than networks, technology or finance, changing many decades rules into this industry.

Finance in Telecommunication Industry:

Finance institutions had been influencing Telecomm Industry since the beginning, due the business itself was characterized by huge investments, big market shares and bigger capitalization, influencing in many cases top management, who addressed their strategy towards ‘stock' opportunities rather long term and solid business models. WorldCom crash has been an example of this ‘financial market' pressure and wrong business management.
Today, the networks has been deployed. New scenario in Telecoms enable new players to deploy services over broadband without proprietary network and this new generation business will not be anymore capital intensive, let's say these will be innovation intensive.

U.S. VoIP Market:

The US market for VoIP advanced dramatically in 2006-2007, adding 3.8 million VoIP households in 2006, reports In-Stat: As a result, wholesale VoIP revenues grows quickly, as MSOs, Skype, and a myriad of new entrants most lacking network facilities enter the market and drive demand for telephony features and applications, the high-tech market research firm says.
As retail VoIP expands, wholesale VoIP will accelerate quickly, says Bryan Van Dussen, In-Stat analyst. The largest segment remains international VoIP, but we expect the market for local services to surge from 12% of all revenues to 27% by 2010.
Recent research by In-Stat found the following:

  • Consumer VoIP adoption will drive wholesale VoIP revenues to $3.8 billion by 2010 from $1.1 billion in 2006.
  • In-Stat finds small businesses are driving the growth of hosted services in the U.S. Hosted VoIP seats in the U.S. ...

VoIP Termination

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Please add information to this page about VoIP Termination.

What is VoIP Termination?


VoIP Termination is the process of routing a VoIP telephone call from one telephone service provider to another.

VoIP Termination Providers


Please list VoIP Termination providers here in alphabetical order.

Alcazar Networks Inc. is offering Wholesale Origination / Termination / Free Toll Free Termination - Get paid for your toll free traffic! We provide high quality, dependable access to over 3100 rate centers and instant access to over 1,200,000 DIDs including T38 and local number portability. Wholesale SIP

Carrierx.us Provides FREE Toll Free Termination Service, Simply Signup for an account and start sending calls to number@carrierx.us If you do not register , You can still send these calls, but you will not be able to view the call logs.
  • CLID not delivered. Observed as 404-397-1969
  • Origination number observed as 404-397-1969
  • Incoming RTP comes from a different host, so this service does not play well with NAT (unless it has an RTP connection helper)

CircuitID provides high-quality Wholesale VoIP Termination, Origination, Toll-Free, and Microsoft Lync SIP Trunking services, at a low affordable cost. Experience carrier class quality, and savings benefits.

CommPeak offers premium A-Z voice termination services to landline and mobile destinations worldwide. 1:1 Billing (60:60 only in Mexico), Free Trial with no commitment, highly redundant POPs guaranteeing highest ACD and ASR and Minimal rates on uninterrupted inbound and outbound calls.
We provide wholesale VoIP termination with CLI (Caller ID) to:
  • Call centers
  • VoIP providers
  • SMB's and enterprises
  • Independent software vendors
  • Calling card operators

Conexiant Telecom - Wholesale VoIP Termination– direct connections to CLECs for best quality, inc. Level3.
  • DIDs, Toll Free, E911 service, T.38, VoIP fax, quality Termination, dedicated VoIP servers and Hosted VoIP Billing
  • DIDs per-channel or per-minute - USA, Canada and 60+ countries
  • CLI, 411, CNAM, T38, Call forwarding
  • Global Level 3 footprint Denver, LA, Hong Kong, China and Frankfurt, Germany
  • Get paid for your toll-free traffic
  • A-Z International (200+ countries), Domestic, Dialer

VoIP Providers USA

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This is a list of VoIP providers in the USA. These companies typically support multi-line telephone systems, small PBX gateways and hosted VoIP. Please add VoIP Providers USA to the list below.

  • 011now.com Cheap International long distance phone to phone calling by 011Now offers you great rates from any phone in US and Canada. Save 90% on international long distance calls. voip-info Page for more information.
  • 1Pipe Telecom | OnePipe is a CLEC providing SIP Trunking, Hosted PBX, IP and other services, we provide services on our own network and gateways.
  • 45meeting Simple online conference solution for small business.
  • Affinity SIP is a Business VOIP service provider. Great rates for international VOIP calling U.S. DIDs $1.00, Inbound/Outbound $0.009/min, E911 and CNAM free! Wholesale SIP Trunks. Service works with all IP PBX including Asterisk, FreeSWITCH, SIP, IAX2, Elastix, trixbox®, FreePBX, and more. Redundant gateways for 100% up-time. Try SIP Affinity now risk free! Instant activation with free test credit.
  • ActivePBX™ | Turn-Key Business Phone System $149/mo.
  • Alcazar Networks Inc. is offering Wholesale Origination / Termination / Free Toll Free Termination - Get paid for your toll free traffic! We provide high quality, dependable access to over 3100 rate centers and instant access to over 1,200,000 DIDs including T38 capability on 100% of our DIDs, CNAM, e911, and local number portability. Wholesale SIP
  • AVOXI AVOXI Virtual Call Center Solutions - VoIP Service Provider, provide virtual call center products like SIP trunking and VoIP gateway solutions, with international toll-free numbers. Contact AVOXI at +1-770-937-9735 to learn more about these products and services like Cloud Based Contact Center, Freephone Numbers, Hosted PBX Providers, International Toll Free Number and VoIP Call Center
  • Big Bang Systems provides on premise and hosted pbx and ivr solutions for company with 50+ employees.
  • Bluestone Communications provides enterprise class hosted PBX services with QOS measurement from our servers to your site for a fundamentally better service. ...

Atlanta VoIP

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This is a list of VoIP providers in Atlanta. Atlanta VoIP companies typically support multi-line telephone systems, small gateways and hosted VoIP. Please add VoIP Providers in Atlanta to the list below.

New Software Releases

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This page is to inform on various VoIP related software releases.

Your contributions are welcome, but please read the How to add information to this wiki page and the Posting Guidelinesbefore you post.

July 2013



June 2013

WideBandIPPhones

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Wideband IP Phones

See Wideband VoIP

The following IP phones support wideband both in their handset and in their codec.
Wideband IP Phones
Phone Wideband Codecs Supported Handset Bandwidth
Cisco 7975/7965/7945G.722150Hz - 7kHz Handset, spkphone
Mitel 5330/5340G.7227kHz Handset
AudioCodes IP Phones 310HD, 320HD, 350HDG.722, AMR-WB150Hz - 7kHz for handset, headset, spkphone
Grandstream Budgetone BT-101 & 102 & 200G.722?
Grandstream Budgetone GXP-2000 & 2010 & 2020G.722?
Polycom SoundPoint IP 450, 550, 650G.722150Hz - 7kHz for handset, headset, spkphone
Snom 300, 320, 360, 370 G.722needs Replacement "KlarVoice" Handset
Avaya 9610, 9620, 9630, 9650G.722?
Siemens S675IP/S685IP G.722DECT with CAT-IQ support
Tiptel.com tiptel 3110, 3120, 3130 G.722170Hz - 6,2kHz for handset, headset, spkphone


Inoteska

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Inoteska

Inoteska is a Slovak producer of effective solutions for voice&data communication. For more than 20 years, Inoteska has been providing different telecommunication equipment for mobile, fixed line, alternative carriers, private networks, internet service providers, small&medium enterprises and others from all over the world.

Use Inoteska products for inovation, optimalization and expansion of your network.Reduction of costs for calls and data transfer. Optimal use of your existing network and lines! Inoteska provides you the efficient turn-key solution according to your individual needs!

Product range includes:

1.VoIP GSM Gateway/VoIP PBX : VOICE & DATA ROUTER BA


Device supports :

1 E1, 4/8 BRI up to 32 FXS, up to 16 FXO, up to 6 E&M, up to 12 GSM quad-band 850/900/1800/1900Mhz
2 ETH LAN,WAN
1 RS 232 Console
1 USB mini OTG
Power supply 230V AC / -48V DC 50/60 Mhz

contact : Jan Hostinsky
sales manager skype ID: inoteska
email: j.hostinsky@inoteska.sk


2.VoIP GSM Gateway/VoIP PBX : VOICE & DATA ROUTER BB


Device supports :

1 E1, 8/12 BRI up to 32 FXS, up to 16 FXO, up to 6 E&M, up to 12 GSM quad-band 850/900/1800/1900Mhz
2 ETH LAN,WAN
1 RS 232 Console
1 USB mini OTG
Power supply 230V AC / -48V DC 50/60 Mhz

contact : Jan Hostinsky
sales manager skype ID: inoteska
email: j.hostinsky@inoteska.sk


3.VoIP GSM Gateway/VoIP PBX : VOICE & DATA ROUTER

VOIP PRI GSM Gateway 4 E1 12 GSM.jpg
VOIP PRI GSM Gateway 4 E1 4 BRI 12 GSM.jpg

Device supports :

4 E1, 4 BRI up to 32 FXS, up to 16 FXO, up to 6 E&M, up to 12 GSM quad-band 850/900/1800/1900Mhz
2 ETH LAN,WAN
1 RS 232 Console
1 USB mini OTG
Power supply 230V AC / -48V DC 50/60 Mhz

contact : Jan Hostinsky
sales manager skype ID: inoteska
email: j.hostinsky@inoteska.sk



4. Universal Astfin/Asterisk VoIP board : VoIP-PRI/BRI/FXS,FXO,E&M/GSM


Device supports :

1 E1, 4 BRI up to 32 FXS, up to 16 FXO, up to 6 E&M, up to 12 GSM quad-band 850/900/1800/1900Mhz
2 ETH LAN,WAN
1 RS 232 Console
1 USB mini OTG
Power supply 230V AC / -48V DC 50/60 Mhz

contact : Jan Hostinsky
sales manager skype ID: inoteska
email: j.hostinsky@inoteska.sk

5. Asterisk PCI cards BRI - ASTERISK PCI CARD FOR PC BRI 4S0


6. ...


Asterisk consultants csa

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VoIP Media E1 SIP GSM Gateway

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Voice&Data Router
VoIP Media E1 SIP GSM Gateway
VOIP PRI GSM Gateway 4 E1 12 GSM.jpg

- 4 E1 G704 (120 / 75 Ohm, RJ 45 / BNC)
- signalling PRI: ISDN DSS1 or R2 MFC (configurable using configuration SW - a few types - CAS,..)
- devices can be crossconnected over Ethernet (SIP sig.) or over E1 and achieve higher capacity
- 48 or 64 simultaneous calls (G.711)
- max. 16 or 32 simultaneous calls (G.726, G.729 a b, G.723.1)
- echo cancellation G.165 / G.168 - 2004 up to 128 ms
- Fax over IP support, including T.38
- OS LINUX
- Asterisk SW
- SIP signalling RFC 3261
- AOC (charging pulses)
- 2 Ethernet 10/100 BT or 1x10/100 BT and 1x10/100 FX, auto MDIX option
- USB 1.1 host port
- terminal port V.24(RS232) RJ 45
- SD card
- internal timeslots crossconnect for TDM - TDM calls
- patented robust jitter bufer
- DTMF - RFC 2833 generation and detection
- call progress tone generation (dial, busy, ...)
- caller ID generation and detection
- silence detection / suppression and comfort noise generation
- announcement playback
- voice mail
- remote management CLI - SSH
- SNMP protocol
- basic data routing
- QoS
- up to 12 GSM/GPRS quad-band 850/900/1800/1900 MHz
- configuration SW: text and graphic mode UDP, TCP/IP
- mechanical assembly: 1U 19"
-product code:
ITX 495 01 Voice&Data Router

contact : Jan Hostinsky
sales manager SKYPE ID: inoteska

msn/e-mail: j.hostinsky@inoteska.sk
www.inoteska.sk



VOIP Service Providers Business Asia

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This is a list of VOIP Service Providers who offer full service products primarily aimed at the small to medium sized business telephone market. Such companies typically support multi-line telephone systems, small PBX gateways and hosted VoIP (as an alternative to Centrex service). See also:


Service providers operating in more then one country are listed under each country. "Operating in a country" means a provider that has billing and support staff located in the country, and offers service subject to the regulations and consumer protection laws of that country.

Marketing is NOT ALLOWED on this page. Please describe services in neutral language and normal fonts. Don't bother listing prices--unless you really plan to return and edit them as things change. If you want to add your company, please read the Posting Guidelines for Promoting Products and Services. When you add your entry to this page, please make sure your entry is in alphabetical order in relationship to other vendors listed in the same section. Failure to follow these guidelines will result in deletion!


Please include relevant information like SIP or IAX handoff, how outgoing CLID is set, whether a given account may originate multiple calls at once, etc.

If you like this page, please link to it, so Google and other search engines will consider it more important.

Users: Please feel free to REMOVE any listing that does not meet the stated goals of this page. ...

Kamailio Consultants

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Add your entry here (Alphabetical order by company):
This page is growing large. Please don't post logos!!

Asipto

  • Web site: http://www.asipto.com
  • Daniel-Constantin Mierla, co-founder OpenSER/Kamailio
  • Elena-Ramona Modroiu, co-founder OpenSER/Kamailio
  • OpenSER/Kamailio services
  • OpenSER/Kamailio solutions
    • Internet Communication/Telephony Platform (Voice, Video, Instant Messaging and Presence)
    • SIP Prepaid System
    • Standalone Nat Traversal Box
    • LCR, Load Balancer and Traffic Dispatcher System (Scaling PSTN Gateways, Asterisk, FreeSWITCH, etc...)


CCIE Task Force

CCIE Task Force Consulting Services provides Cisco Certified Internetwork Experts of all disciplines,
CCIE Routing & Switching, CCIE Voice, CCIE Security; each of which are certified professionals in their field.



Dr. SIP (Zürich, Switzerland)

Expert for SIP, ENUM, Linux, MySQL, OpenSER/Kamailio, and Asterisk

  • 3rd Level Support for SIP Issues / Troubleshooting
  • Installation and maintainance of SIP (SER/OpenSER/Kamailio, Asterisk, and other) systems
  • High availability architectures
  • Linux and MySQL
  • NAT traversal
  • Integration of heterogeneous VoIP systems
  • ENUM integration
  • Service contracts
  • Strategic product direction and IETF Standardization
  • Reviewing and development of architectures and designs
  • Education

OpenSER Consultants

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Acepacket.com


  • http://www.acepacket.com
  • Hosted PBX , Enterprise and Residential Broadband VoIP Services
  • Hosted SBC with LCR and integrated billing system and SIP trunking
  • Virtual Fax with t.38 support
  • High Availability OpenSER clusters
  • Asterisk integration and web Integration
  • Redundancy and Scalability to millions of subscribers
  • Contact Center (IVR- VoiceXML /Jabber / Outbound/Inbound Marketing implementation)
  • Prepaid/Postpaid CDR / Billing






Asterisk Agent / OpenSERsupport.com









asteriskneeds.com

  • Web site:

Asterisk Phonebook

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Aptus FonB


The Phonebook Solution For Asterisk – Aptus FonB is a software product soon to be released by Aptus Telecom, developed to integrate contacts from Google Contacts, Highrise CRM, and Mobile Devices to bring all the contacts right in your Asterisk IP Phone. So your entire company can work from a single, unified phonebook, while still maintaining the privacy of personal contacts, on an individual level.

Aptus FonB has been designed to integrate yet clearly differentiate between four different types of 'Contacts': Google Contacts, My Contacts, Highrise CRM Contacts, and Internal Extensions, making them all available on your Asterisk IP Phone. Privacy features ensure that all imported contacts are made private by default (unless they are already included in or later added to Highrise). And Google Contacts can be securely imported by individual users who have the power to ‘revoke access’ at any time, either from within Google or FonB.

Aptus FonB plays 'a bridge role' between Asterisk and 37Signal’s Highrise CRM with Highrise CRM Integration. Users can make split-second calls, view the history of a single contact, review call notes and recordings, plus more via their own clean, familiar FonB account interface.

As well, managers can easily review both internal and external calls made by their sales and customer service teams with FonB’s 'Call History' along with associated recordings and Highrise Notes. The simplicity of Call History should make it more accessible to Non-IT users than the typical complicated Call Recording Server.

Also included in the Aptus FonB feature set is the Active Calls Panel, which provides real-time information about active calls at a user’s extension. Users can start calls from their IP Phone, yet manage every aspect of the call using the Active Calls Panel: putting calls on hold or into conference, transferring calls, or hanging up. Plus, active calls can be seamlessly switched between devices — go from mobile phone to web phone to IP phone without interrupting your call.

Other notable features of Aptus FonB include the automatic rewrite of imported contact numbers (based on rewrite rules you provide), inbound number lookup using the unified company phonebook (fewer ‘unknown callers’), personal contact privacy protection (not even managers can review names of your personal contacts), stable webphone (calls remain active, even if you accidentally close the browser tab), plus more.

To review the complete feature set of Aptus FonB, see http://www.aptus.com

shortcut-access-to-highrise.jpg


Key Features:

  • Integration with Asterisk and it’s major forks including FreePBX, Elastix, Trixbox etc.




Aptus Telecom

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aptus-logo-hr.png

Aptus is a technology software development company that specializes in IP-Telephony. Our solutions include a wide range of telephony softwares that enables resellers and VARs to implement turnkey VoIP systems with enterprise-class features and deliver unified communications solutions. While many of our products are under development, we are glad to announce that FonB is going to be released soon for Asterisk enthusiasts.
Click here to visit our website.

Interests

  • Asterisk Phonebook Solutions
  • VoIP - CRM Integration

Products

Aptus FonB (Overview)

Click Here to Download the free trial
The Phonebook Solution For Asterisk, Aptus FonB is a software product to be released by Aptus Telecom, developed to provide integrated contacts from Google Contacts, Highrise and Mobile right on your office IP Phone. FonB makes it easier for a user to merge and sync contacts so that a unified phonebook is provided within IP Phone.

shortcut-access-to-highrise.jpg


Key Features:

Hosted PBX

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Hosted PBX is a service where the call platform and PBX features are hosted at the service provider location. The business end users connect via IP to the provider for voice service.

"Hosted" means to say that the hardware and PBX is hosted at an off-site location from where the VoIP telephone service is being used. An office can have VoIP telephone service that powers their phones in the office, but their PBX could be hosted at their VoIP providers data center, thus the term: hosted PBX. Hosted PBX is also sometimes referred to as Hosted VoIP.

Benefits of Hosted PBX


There are many benefits to using Hosted PBX rather than a traditional phone system, or an on-premise PBX. The main benefit is cost- a Hosted PBX system costs much less to set-up than an on-premise PBX. In many cases, there are no set-up fees for a hosted PBX system. Purchasing and setting up an on-premise PBX can cost tens of thousands of dollars. Hosted PBX phone systems fall under operational expenditure rather than capital expenditure, which also makes hosted PBX service attractive to businesses. With hosted PBX service, you pay a monthly fee, and the hosted PBX service provider takes care of the rest.

Another benefit to a hosted PBX system over an on-premise PBX is that hosted PBX service providers will take care of all the set-up and installation, meaning you do not need to be a telecom or VoIP expert in order to get a hosted PBX system. A downside to a hosted PBX is you may have a little less of an ability to customize your solution to your business, but many hosted PBX service providers can achieve a deep level of customization.

More Hosted PBX Service Providers



1Pipe Telecom | OnePipe is a CLEC providing SIP Trunking, Hosted PBX, IP and other services, we provide services on our own network and gateways.
  • Actual US CLEC
  • Branded customer portals
  • Multiple locations on one virtual PBX
  • Customized pricing.


AstraQom Canada | AstraQom Canada is an innovative provider of Hosted PBX, VoIP IP Telephony, Hosting, and Web Services for Business.
  • All Packages Customizable
  • White label/turnkey packages available
  • Virtual Numbers, Vanity Numbers and Toll Free Numbers
  • AstraQom can provide unified communications for nearly all levels of business


.e4 Technologies - .e4 provides powerful, integrated IP Communications enterprise class services that provide the SMB customer to configure the exact voice, video, messaging and collaboration services they need in just minutes- all delivered on-demand.

  • 1 MONTH FREE TRIAL
  • VoIP and PSTN Service
  • PBX and ACD
  • Web, Audio & Video Conferencing
  • Skills Based Routing
  • Private/Encrypted and Public IM
  • Voice and Data Archiving
  • Reporting and Archiving
  • PSTN Gateway
  • CRM Integration
  • Web Contact Center



1aVOIP.com

1aVOIP.com delivers hosted PBX services with SIP& Mail feature sets. ...

Hosted IVR Services

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Hosted IVR Services over VoIP and traditional landlines are not very prevalent in India. This is primarily due to lack of complete automation in SMEs, high access deficit charges (ADCs) and non-availability of such services in the market.

Commercial Vendors


  • Database Systems Corp. provides a wide range of IVR outsourcing and IVR hosting services. Hosted IVR is a popular program with many organizations that do not have the telecommunications equipment and infrastructure to maintain their own calling applications. DSC can develop and manage virtually any sized IVR campaign.
  • EasyIVR provides a complete line of IVR solutions including IVR services, IVR systems, and hosted services and development services.
  • Hosted IVR solutions from Custom IVR
  • IVR Service including IVR development services as well as hosted IVR services.
  • Phonon is one such company that has just started offering hosted IVR services in this market.
  • Vconnect Hosted IVR service provider in India, pay as you use model. Plans starting as low as Rs.2000/month. KooKoo Cloud IVR based on Vconnect. Interested customers can contact Atul, 9989327222.
  • ZONE specializes in IVR deployment using latest VOIP technology — We provide all-in-one solution including SIP DID, hosted IVR, fax-on-demand and conversation recording. We work with all kinds of standard SIP phones.

VOIP Service Providers Business Europe

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This is a list of VOIP Service Providers who offer full service products primarily aimed at the small to medium sized business telephone market. Such companies typically support multi-line telephone systems, small PBX gateways and hosted VoIP (as an alternative to Centrex service). See also:


Service providers operating in more then one country are listed under each country. "Operating in a country" means a provider that has billing and support staff located in the country, and offers service subject to the regulations and consumer protection laws of that country.

Please describe services in neutral labanguage and normal fonts. Don't bother listing prices--unless you really plan to return and edit them as things change. If you want to add your company, please read the Posting Guidelines for Promoting Products and Services. When you add your entry to this page, please make sure your entry is in alphabetical order in relationship to other vendors listed in the same section. Failure to follow these guidelines will result in deletion!


Please include relevant information like SIP or IAX handoff, how outgoing CLID is set, whether a given account may originate multiple calls at once, etc.

Users: Please feel free to REMOVE any listing that does not meet the stated goals of this page. ...

voip-info.org

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Welcome to the VOIP Wiki - a reference guide to all things VOIP.


This Wiki covers everything related to VOIP, software, hardware, VoIP service providers, reviews, configurations, standards, tips and tricks and everything else related to voice over IP networks, IP telephony and Internet Telephony.

Your contributions are welcome, please read the How to add information to this wiki page and the Posting Guidelinesbefore you post.

Update: We have added theFacebook Like and Google +1 button to the top right corner of all pages on Voip-Info.org. Please help recommend the wiki by clicking on them. We also now have Google+ page here and a Facebook page here. Visit them and add us. Thanks!


NEWS

Genesis Communications, Inc.

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111 Corporate Drive Suite #230
Ladera Ranch, CA 92694
Website: www.genesiscommunications.biz
Email: info@genesiscommunications.biz
Toll Free: 877.851.3882
Fax: 949.429.7171


Summary:
Genesis Communications Hosted Call Center software is a hosted service that has allows for better return on investment than a premise based system, better scalability and high touch support. Our product is used by companies large and small, in the United States and around the world.

Features
  • Integrated Call Control on demand
  • System features the following modes: Outbound features: Predictive, Power, Preview, Inbound and Blended
  • Easy to use Agent Interface, includes everything the agent needs to interact with callers.
  • Advanced screen pop options allow mangers to assign unique scripts and customize screen pop to each campaign.
  • Admin Interface allows for Real-Time monitoring of calls (snoop) agent status, lines dialing, and allows for real-time changes to agent campaign membership and real-time mode changes to campaigns.
  • Advanced reporting features empower the manger to keep efficiency high.
  • Trunking appliance allows for bandwidth savings and simplifes firewall configurations for customers in shared environments.
  • Fully integrated thin clients are available which allow for better cost control and managability than Pc's. Includes integrated softphone and headset.
  • Completely web based , no Hardware or Capital Expenditures required.
  • Agent training and support are included.
  • Hosted in a high availability secure data center (Level3) with around the clock monitoring offers peace of mind knowing your agents will be able to work and not worry about Extended downtime from upgrades or hardware failure.

We also have integrations with leading hosted CRM companies, i.e.: (Leadmailbox.) ,(ARG Interactive.) and (Leads360.) and we have an avanced API that allows lata to be recieved into existing campaigns, allowing for calls to be made based on your business rules. and External link functionality that allows you to send updates to your web based CRM.

We offer NextLevel ClearChannel Internet to new and existing call centers, this service allows for a cost effective proven reliability and has proven to work well with our customer base.
Genesis and Nextlevel Voice also offer a completely integrated phone service. This service allows for customers to have state of the art features availble without buying expensive hardware and gives a better return on investment.
for more information on Nextlevel voice, see: (Nextlevel Voice.)

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