IVR Phone Systems and Outsourcing Services

Database Systems Corp. (DSC) has developed an IVR phone system that provides callers with the ability to automatically interact with a phone system while obtaining information or performing transactions. By presenting the caller with recorded prompts and menus, an IVR system accepts input from the caller using phone keypad input or intreprets spoken responses using voice recognition software.

• In computer telephony terminology, IVR (which are the initials for Interactive Voice Response) is a computer phone system and integrated software that automatically answers inbound phone calls. An IVR allows an individual, usually a caller, to select items from a prompted menu and interact with the phone system. Usually the computer phone system plays voice prompts and the caller presses a number on a telephone keypad (DTMF signal) to make selections. The caller can likewise select options by spoken command. Information can be captured by an IVR and likewise digital or voice information can be provided to the caller

IVR is a computer telephony component that is also referred to as (or is similar in meaning to) the following:

• ARU - Automated Response Unit or Automatic Response Unit
• AVR - Automated Voice Response or Automatic Voice Response
• TUI - Telephone User Interface
• VRU - Voice Response Unit
• VUI -