WebRTC vs VoIP

August 7, 2017, 2:27 pm

Theres is a bit of confusion in the telecommunication industry as to whether or not WebRTC is compatible with or runs against VoIP. WebRTC is a viable Internet Protocol (IP) communications system that parallels and runs alongside the internet-based phone system VoIP. VoIP services and WebRTC solutions are both heavily promoted in the business and residential fields. So the confusion lays here: are VoIP and WebRTC providers friends or foes? Can the two systems coexist, do they overlap, and how does the client benefit from these?

Page Contents

The similarities

WebRTC and V.VoIP are similar in that both aim to enhance the user experience and enable any consumer device (whether it be mobile phone, fax, internet etc.) to effortlessly connect from anywhere and on any network internationally.

The differences

The primary difference between the two services is that VoIP uses a multitude of variants such as VoIP over DSL/cable modem, voice over Wi-Fi/3G (VoWiFi/3G), voice over LTE (VoLTE), and Rich Communication Suite (RCS), while WebRTC is solely focused on browser-based communications.

VoIP

VoIP is an online telecommunications system which offers simpler and more efficient technology than traditional phone service. VoIP uses advance phone technology in order to make phone calls from the office or home more cost effective and with more features. Standard telephone systems uses telephone lines to transmit phone calls, using physical circuits for connection. Since VoIP is cloud-based, calls are sent as digital data and no cables are needed to send the call so any kind of Internet connection can be used to make calls and from a plethora of devices. Millions of people and businesses have switched to VoIP in order to save money as well as to be able to access the same lines from any place and any device.

Benefits that most VoIP providers include are: around the clock customer service; reduced costs compared to traditional phones; no installation or service fees; free ad-ons including unlimited calling to the US and Canada, unlimited extensions, 1,000 free toll-free minutes, high-definition video-conferencing, desktop integration with popular CRMs, online PBX controls, virtual extensions, remote access, auto-attendants, and unlimited extensions for multiple office locations.

WebRTC

WebRTC (Web Real-Time Communication) is an API being drafted by the World Wide Web Consortium (W3C). Put simply, its a software intermediary that makes it possible for application programs to interact with each other and share data. WebRTC is used to enable browser-to-browser applications for voice calling, P2P file sharing, and video chat without plugins. WebRTC is an emerging technology that are accessed with JavaScript APIs and currently in development are an audio and video data stream as well as API which allow for two or more users to communicate browser-to-browser, real-time gaming, text chat, file transfer and other online based sharing.

Connecting vs. clashing

WebRTC makes it feasible for web developers to enable VoIP into their Web-based applications. Since WebRTC is in its early stages of development, it does not include any signaling protocol which leaves this choice and development and integration to the developer. By integrating a signaling protocol into WebRTC, a developer can create a full VoIP soft client on a browser.
One nice example of such VoIP soft client is CryptoVoIP SIP WebRTCDialer which uses SIP Protocol for signalling. The good part of CryptoVoIP web dialer is that it does not require web-sockets or webrtc support in SIP Servers or softswitch. ...

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VOIP Event Calendar

August 22, 2017, 2:57 am

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September 2017

Sep 12-15: Asian Carriers Conference, ACC 2017, the largest telecommunication conference of Asia will take place at Cebu, Philippines at the Shangri-La’s Mactan Resort & Spa to bring together the present leaders of the telecommunication industry from all over the world.

Meet Inaani Pte Ltd along with over 1500 telecommunication professionals from about 600 companies spread across over 200 countries.

August 2017

7-10: CHICHAGO ClueCon 2017 A 4-Day conference full of demos and presentations from industry leaders. ClueCon features a full-day hack-a-thon devoted to IoT, Making, Coding Telephony and media applications.

http://cluecon.com

11: FreeSWITCH and OpenSIPS Training After the ClueCon conference there will be a training session available with the choice of FreeSWITCH or OpenSIPS training

http://cluecon.com/training.html

May 2017

2-5: AMSTERDAM Opensips three exciting days filled with VoIP and RTC presentations, workshops and design clinics bringing the latest updates from the OpenSIPS community

https://www.opensips.org/events/Summit-2017Amsterdam.html

8-10: BERLIN - Kamailio World Conference & Exhibition - real time communications event with sessions covering SIP, VoIP, VoLTE/IMS and WebRTC - https://www.kamailioworld.com

14-16: CHICAGO Come and meet Speedflow at International Telecoms Week, Booth#1006, Purple level, East tower.

17-18: LONDON Discover the solutions designed to provide flexible ways of delivering, managing and supporting communication that include major UC&C technologies: Cloud, Mobile, Customer, Video, Networks, Collaboration.

http://www.ucexpo.co.uk

24, 31*: LIVE STREAM JeraSoft, the innovative developer of carrier-grade billing platforms and VoIP solutions, announced today the release of a new version of their versatile billing platform – JeraSoft VCS 3.12. Be the first to hear about JeraSoft’s latest technology innovations. Join us for a live webinar and Q&A session on May, 24 and 31. Click to register ->

November 2016

16-17: VoIP2DAY 2016 | Santiago Bernabéu (Madrid) - Discover the european meeting of Telephony and VoIP Communications that brings together each year the main international industry leaders. Enjoy two full days of papers and workshops featuring the most important professionals from international scene. More information at http://www.voip2day.com/en/2016

October 2016

25: MediaCore SMS Solution Free Webinar by Speedflow.
19-20: ElastixWorld 2016 - The seventh edition of the event will be held at Buenos Aires, Argentina. More information at

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Cloud PBX

August 23, 2017, 11:21 pm

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A cloud PBX system is a based on cloud computing technology, where data is stored and transferred over the Internet, rather than on a computer or piece of hardware that an end-user owns.

Cloud technology that has been around for many years, but has only more recently become popular for consumer use with the introduction of programs like MobileMe and the iCloud, both consumer-based cloud computing technologies.

History of the Cloud

Cloud technology has many applications for businesses and consumers. In the mid-1990’s, companies that had previously used “point-to-point” data circuits to move and store data began to use a cloud technology instead as they found that this was a cheaper way to do the same tasks, and made more efficient use of bandwidth.

The term “cloud” likely refers to the drawings of clouds used by its program developers to represent the abstraction of the Internet. The symbol was used to mark the division between responsibilities of the service provider company and the responsibilities of the customer.

Cloud technology means that you can access the data and services of your cloud from any device connected to the Internet. So, with a cloud PBX provider, you can use all of the standard PBX features without the need of an actual PBX in your home or office.

What is PBX? What is Cloud PBX?

PBX, or public branch exchange, is the name used to refer to the technology that any given telephone provider uses to route calls. Originally, a PBX was a large unit of hardware that had to be stored on site and operated by hand. These machines could be very costly for a company, as they were large, needed special storage facilities, needed regular repairs, and had to be operated manually.

Companies with multiple phones and many employees can’t function properly without some kind of PBX technology in the office. In more recent years, a PBX could be made to operate automatically, without an operator, but even these devices were expensive and complicated (the cheapest are around $400). And if a business needed to move to a new location, or add or remove a phone line, the process could be very costly and time consuming.

Initial cost and upkeep of traditional PBX vs cloud PBX

Traditional PBX: About $5,000 including cost of installation and new equipment fees. $10.00/hour for an operator. If managed without an operator, can still run to around $300 or $400 for upkeep and Internet connection.
3CX: Free for up to 8 sim.calls (unlimited users), Licences (based on sim.calls) start at $149 per year
handSIP Hosted PBX— Plans from $21.95/month include unlimited calling within US/Canada
RingCentral Virtual PBX: $19.99/month plus $0.049/additional minute
Cebod Telecom: $19.99/month All Inclusive and Unlimited Call
Vocalocity Virtual Extension:$14.99/month plus $0.03/additional minute
Elastix: Free for up to 8 sim.calls (unlimited users)
RingOffice Cloud Phone System: Plans from $10/month
Switchvox Cloud by Digium: $29/month, unlimited minutes and all UC features included
MultiTEL Cloud Hosted PBX— free for up to 5 users, $0.0095 for calls to US/Canada
PBX in a Flash: Free for up to 8 sim. ...

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BULK SMS

August 28, 2017, 1:59 am

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Bulk SMS, also known as bulk messaging or bulk text messaging is the act of disseminating SMS messages in large numbers so they are able to be delivered to various mobile phone terminals. This form of messaging is typically utilized by consumer brands, banks, enterprises and media companies. The messages are generally used for mobile marketing, enterprise and entertainment. However, banks often use them for fraud control. For example, if criminals are circulating a fake email that is asking people who have accounts at a certain bank to provide their social security numbers or other confidential information, these text messages can alert people to the scam so they do not fall victim to it. Bulk messaging is often utilized for reminders and alerts. However, it is more frequently used to send communications and information between customers and staff of various companies. Bulk messaging enables the delivery of SMS messages to large numbers of mobile phones that are located all around the world.

Bulk messaging software

In order to receive and send bulk messages, software is needed. There are many types of software packages specifically designed for this task that are available. These packages give their users the ability to send messages to as many phone numbers as they want. There are many different ways in which these phone numbers can be managed.

The vast majority of software applications that are designed to be used with SMS enable the user to upload mobile phone number lists with the use of a CSV or TXT file. Systems that are more advanced are capable of automatically deleting any numbers that are repeated. There are also systems that can be programed to validate all of the mobile phone numbers before the messages are sent to them.

Enhanced software features are also currently available that allow users to schedule messages to be delivered at certain days and/or times. Bulk messages are also able to be sent on mobile networks that are international or national, assuming that the provider of the bulk messaging software sends internationally.

Bulk messaging portal

Bulk messaging features can be added to websites through the use of this specific online script. Unlimited mobile phone numbers can be added to the list of numbers to send messages to. There are a wide variety of ways that can be used to manage these numbers.

Bulk messaging API

The majority of services that handle bulk messaging use the API's (Application Programming Interface) listed below. These enable the addition of functionality to programs by their programmers:

Email
HTTP
SMPP (Short Message Peer to Peer)
FTP (File Transfer Protocol)

Immediate benefits of using bulk SMS messaging

When a particular business is not doing well financially, they need to utilize various tools that can help them gain a competitive advantage in their specific industry. One of the main reasons that bulk SMS is so popular is its ability to lower operational costs while also generating revenue at the same time. Bulk SMS might be the only medium that is able to show a return on investment that is able to be measured. Wholesale SMS messaging is targeted, which makes it extremely effective at getting people to respond and generate revenue.

Reduces operational costs

Bulk SMS message transmission is more effective than email and less expensive than voice calls. There are thousands of businesses located all around the globe that utilize wholesale SMS as a way to communicate with their suppliers, employees and customers. There is a significant cost savings as a result of time being saved because actual voice calls to suppliers, employees and customers do not need to be made. A single message can instantly be sent to many people at the same time, as long as the person is located in an area with mobile coverage. The ability to disseminate information so quickly to a large target audience reduces communication costs while also generating revenue if used for marketing purposes.

Allows customers to be accessed easily

More people have mobile phones than have access to email or landline phones. Every mobile phone supports the use of text messaging. All mobile phone users are comfortable using this technology because it is simple and easy to understand. This makes wholesale SMS the perfect medium to use for communication with customers. There are also no demographical or geographical restrictions. ...

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Bulk SMS Service

August 29, 2017, 5:03 am

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≪ Previous: BULK SMS

TheMediaTown is one of the leading Bulk SMS service providers in India. Choose our bulk sms service for your bulk sms marketing or bulk sms advertising campaigns. Bulk sms marketing and bulk sms advertising are the best options to increase sales of your services and/or products.

SMS services are an effective way to constantly keep in touch with your present and prospective clients. We provide a range of sms solutions that enable entrepreneurs, businesses, organizations, companies, etc. to communicate with their markets and potential clients in a way that cannot be ignored.

Visit Bulk SMS Service for Fast, Personalized, Scalable and Measurable Communication Solutions.

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Predictive dialer

August 29, 2017, 10:41 am

≫ Next: ICT FAX , a t.38 faxing solution

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What Is A Predictive Dialer?

"A predictive dialer is a computerized system that automatically dials batches of telephone numbers for connection to agents assigned to sales or other campaigns. Predictive dialers are widely used in call centers." - Wikipedia

"Definitions of Predictive dialer on the Web:

A predictive dialer is an outbound call processing system designed to maintain a high level of utilization and cost efficiency in the contact center. The dialer automatically calls a list of telephone numbers, screens the unnecessary calls such as answering machines and busy signals, and then connects a waiting representative with the customer.

A VOIP Predictive Dialer, a.k.a. soft predictive dialer, is a software product capable of predictive dialing using VOIP service directly. Besides computer and internet connection, there is no equipment needed in order to use VOIP predictive dialer.

Software Only Predictive Dialer

New predictive dialing technology, together with faster computers and bigger broadband bandwidth, enables software only predictive dialers to work as good as or even better than hardware based dialers. Software based solution avoids expensive telephony board and associated hardware maintenance cost. It is easy to install and configure. For example, it is very easy to setup remote agent (at home agent).

SOFTWARE ONLY PREDICTIVE DIALER

AAA+ Rated Freevoice Dialer. DAAS Dialer as a Service. VICIDial Servers Starts $99 for 10 seats / 1.9¢ minute and goes up to $299 for 100 seats / 1¢ per minute. No contracts or setup fee’s. Live US Support. Call 24/7 to 800-834-8999

Dialer360 is offering top-notch predictive dialer software and used throughout the world. Call centers can improve agent’s productivity by using it. You can create campaigns, upload your leads and start calling them with ease, right away! Get easy reports, Simple callbacks, Leave the message, custom fields, Monitor Live agents and No hardware required. Click on link to get Demo Request or You can call us at (+1) 6467571041

(+44) 2037696777 or email at sales@dialer360.com

Ecosmob Suited best to all contact centers, Contact Center solution offered by Ecosmob is intelligent, robust and secure. The system is feature-rich catering numerous benefits to its users. Contact Center software is developed for inbound, outbound and blended call centers. With the help of this software, users can build loyalty and exceed customer expectations. For more details : sales@ecosmob.com, Call us at 1-303-997-3139

Contact Center Solution Contact Center software has been mainly designed to fulfill the needs of contact centers. It’s a web based contact center which makes it stand out from the crowd. The software offers robustness, security, reliability and scalability. Contact Center software has been integrated with state-of-the-art features that help users build loyalty and exceed customer expectations. It ensures that your customers have the best experience possible. The software offers many advantages to its users. Contact center software is an ideal choice for inbound, outbound and blended call centers. ...

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ICT FAX , a t.38 faxing solution

August 29, 2017, 12:40 pm

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ICT FAX, a unique open source faxing solution

News

Released new version of ICTCore V 0.7.5 on March 12, 2017 with following improments

Twig based template added for gateway configurations and Application data
Data and Token libraries updated
Sip, SMTP and SMPP added as provider sub-type
Multi tasking support improved for Task and Schedule
Namespaces and PSR-4 based auto-loading support added
PhpUnit support added for unit testing

Released ICTFax Version 3.7.4
Reported issues fixed, successfully tested both inbound and outbound faxing December 2016

Released new version of ICTFAX Ver 3.2 on April 15, 2015 based on ICTCore, a new communicatiosn framework, fixing reported issues

Released new version of ICTFax ICTFAX Version 2.2.0 on Feb 13, 2014 , Fax over IP software implementation based on T.38 protocol also support G.711 pass through faxing and PSTN faxing

Released new version of ICTFAX Ver 2.0 beta on Jun 15, 2012 , complete rewritten in Drupal 7.0 and ported to use Plivo Communication Framework using Freeswitch as communication engine as backend instead of Asterisk , Old version of ICTFAX was based on Drupal 4.7 and was not compatible with PHP 5.3 causing compatibility issues those are now fixed

We are pleased to announce that ICTFAX Version 3.0 is released. New release completely removes Plivo Framework from ICTFAX. Now ICTFAX no longer depends on Plivo for communication with FreeSWITCH. Instead, ICTCore has been introduced as a new lightweight communication library. ICTFAX uses ICTCore to communicate with FreeSWITCH. Apart from this major change, other features that are included in this release includes GUI based trunk provider configuration, multiple trunks allowed, documentation converted to markdown syntax, attachement file name with spaces issue has been fixed, error on retry issue fixed along with other minor bugs.

ICTFAX

ICT FAX is an open source (GPL v 3), multi-user and web based business solution with advance billing capabilities featuring duration as well as per unite billing , ICTFAX is an email to fax gateway, supports G.711 faxing , PSTN faxing and T.38 origination and termination .ICTFAX is complete faxing solution and does not need to be integerated with other open source projects to function that makes ICTFAX a unique and innovative faxing solution .

ICTFAX, a Faxing solution

ICT FAX can be used in following faxing scenarios

Online fax / Web to Fax / Email to Fax / Fax to Email
G.711 Origination / Termination / Gateway
T.38 Origination / Termination
PSTN Origination / Termination / Gateway

please visit ICTFax Official Website for more information

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Asterisk-based commercial PBX

August 29, 2017, 12:43 pm

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Here is a list of producers of ready-made, black box PBXs that are based on Asterisk (in no particular order):

AAA+ Rated Freevoice Private Branch Exchange.

Full feature phone system with recording and all features for all users. $29 for 10 extensions / 1.9¢ minute and goes up to $299 for 100 extensions / 1¢ per minute. No contracts or setup fee’s. Live US Support. Call 24/7 to 800-834-8999

Arrowtel
-Specializing in asterisk based solutions
-Local installs in Southern California, USA - Support Worldwide
-Provides design and support of any Asterisk-based PBX of all sizes
Location: CA 90025, USA.
Telephone:800-284-3842
E-mail :info@arrowtel.net
Web : http://www.arrowtel.com

Asterisk PBX Solution

Since the globalization has enforced many enterprises and thus, it is essential to upgrade enterprises with advanced yet modern systems. Ecosmob renders various cost-effective IT services to its clients worldwide. Its VoIP services and solutions are highly scalable and engineered on two core elements – quality and reliability.

Key Advantages for Asterisk IP PBX Solution:

- Easy to setup, configure and maintain
- Offers better customer productivity and services
- Significant cost savings using VoIP providers
- Web/GUI based configuration
- Scalable, reliable and efficient
- Eliminates phone wiring and vendor lock-in
- Wide array of features

For Asterisk IP PBX Solution Contact: https://www.ecosmob.com/, 1-303-997-3139

Bicom Systems

Bicom Systems is the creator of Telco-in-a-Box, the most complete IP PBX Unified Communications solution for ITSPs, Service Providers, CLECs, and more. Telco-in-a-Box meets all of your telecom needs including telephony, billing, mobility, security, and more in one tidy package. With unmatched compatibility, stability, and reliability, Telco-in-a-Box is the tool to build and grow a telecom. The product suite includes:

SERVERware is a Cloud IP Services Delivery Platform
PBXware is an IP-PBX turnkey business communications platform
TELCOware is a provisioning platform that performs billing, accounts, and more
sipPROT is an advanced SIP security module
sipMON is a SIP monitoring module that analyzes and improves VoIP calls

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ICTFAX

August 29, 2017, 12:44 pm

≫ Next: Hosted PBX

≪ Previous: Asterisk-based commercial PBX

Release Note

Released new version of ICTCore V 0.7.5 on March 12, 2017 with following improments

Twig based template added for gateway configurations and Application data
Data and Token libraries updated
Sip, SMTP and SMPP added as provider sub-type
Multi tasking support improved for Task and Schedule
Namespaces and PSR-4 based auto-loading support added
PhpUnit support added for unit testing

ICTFAX

ICT FAX is an open source (GPL v 3) based buisness solution especially for faxing along with support of SMS and Voip with advance web based billing capabilities featuring TIME, Per PAGE and Per SMS based Billing , It supports G.711 , T.38 and PSTN faxing .ICTFAX is complete faxing solution and does not need to be integerated with other open source projects to function properly that makes ICTFAX a unique and innovative faxing solution.

ICTFAX, a Faxing solution

ICTFAX can be used in following faxing scenarios

ICTFAX, a SMS solution

ICTFAX can be used in following SMS sending scenarios

Email to SMS
Web to SMS

Screenshots

http://sourceforge.net/projects/ictfax/

Download

Download open source Online FAX solution

Documentation

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Hosted PBX

August 29, 2017, 3:20 pm

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What is Hosted PBX?

Unlike a traditional PBX, or Private Branch Exchange, which requires a large investment and ongoing maintenance and training, a hosted PBX is a cloud-based PBX system accessible via an IP network. Rather than being responsible for hardware, software, training, maintenance, and more, a hosted PBX provider takes care of it all. In addition to being completely managed off-site, resulting in no IT or installation costs, a hosted PBX system also provides businesses with the ability to manage their phone systems via a user-friendly control panel. For these reasons and more, hosted PBX systems are becoming increasingly popular solutions for today’s growing small to medium-sized business owners.

Features and Benefits of Hosted PBX

If you own a business with fewer than 300 lines, hosted PBX can provide you with a multitude of features and benefits. For starters, a hosted PBX system is much less expensive than a traditional on-site system. With hosted PBX, there is no need to buy expensive hardware and software, pay for installation, and manage the system. You simply pay a monthly fee and enjoy all of the benefits of the service.

While less costly than standard on-site PBX systems, hosted PBX solutions are teeming with valuable features, such as on-hold music, call waiting, call routing, transfers, and more. Moreover, as the popularity of hosted PBX continues to grow, additional features like auto attendants, extension dialing, and ACD queues are being introduced.

A hosted PBX can also be deployed immediately. In fact, most business owners are able to have their hosted PBX setup and running in under a day. Best of all, newer and more flexible hosted PBX applications are being deployed as well. Adding these applications and features can typically be done with a simple download or click of the mouse.

The ability to add new features as they roll out is just one example of the scalability of hosted PBX. Additional lines, phones, and even an entire new department can effortlessly be added, which would be much more complex with a traditional on-site PBX.

When you opt for a hosted PBX and outsource all the techie stuff, you will find your stress levels lowering as well. With a hosted PBX, a mountain of responsibility will be taken off your shoulders, allowing you to focus your attention on more important matters, like improving your bottom line.

Hosted PBX Tips and Considerations

Hosted PBX systems are incredibly easy to setup and utilize, but there are a few things you need to do when opting for one of these modern business phone solutions, such as:

Make Phone Number Arrangements – A temporary phone number is necessary for the porting process, but if you already have an existing number to port over, you must remain with your current provider until the number is ported to your new PBX provider. If you are getting a new number, it’s important to update others and let them know of the change through an email blast or similar means. While brief, all calls can be conveniently routed to cell phones during the transition period. Just remember, if you cancel your service with your previous carrier prior to porting your number, the number will no longer be yours to keep.
Arrange Your Dial Plan – When switching over to a hosted PBX, organizing the routing of your calls is one of the first things that must be done. In order to do so, you’ll need to define various rules for your calls, including:
- The buttons used to activate voicemail and other features
- The hours of operation for your desk phones
- Setting up your directory
- The handling of faxes
- Sequential and simultaneous ringing
- How off-hour calls are handled
- Configure your emergency 911 settings

Review Your Bill

As you can see, setting up a hosted PBX is remarkably easy. However, after doing so, you should review the bills for the first and second month to ensure you’re receiving and utilizing all of the services you’re paying for. Depending on which company you choose as your hosted PBX provider, the first month’s bill may or may not reflect activation fees, setup fees, and number porting fees. The second month’s bill should be a typical bill without added charges for the setup process. By this point, you'll be well on your way to enjoying one of the most streamlined and hassle-free business phone systems available for small and medium-sized business owners. ...

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Innitel Reviews

August 29, 2017, 3:31 pm

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≪ Previous: Hosted PBX

Innitel provides its services to over 10,000 call center agents in the world, making them a trusted name in call center software. With Innitel's Atomic Predictive Dialer, you can digest your leads and contacts and validate all phone numbers and time zones. Atomic Dialer is easily integrated with all of your lead generation tools, including CRM's, affiliate sites, lists, and landing pages. The Dialer will also screen out busy signals, answering machines, disconnected numbers, and no-answers. As a result, your call center agents only handle live calls and don't waste time on dead opportunities. Keep your agents busy and help your sales force succeed!

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Asterisk fax

August 29, 2017, 3:38 pm

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≪ Previous: Innitel Reviews

Asterisk and fax calls

Fax over IP

Across the Internet even a G.711 codec fax transmission is unpredictable. An excellent discussion of why faxing and modems don't work well over VoIP can be found here. However, people often get perfectly good results on lightly loaded LANs. It still isn't perfect, as a burst of data on the LAN can still upset things, but some people get results they can live with.

Page Contents

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How Does VoIP Work

August 29, 2017, 6:11 pm

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≪ Previous: Asterisk fax

You may be wondering what VoIP is and how exactly it works. You may have heard the words Voip broadband phone before. Well essentially it's some sort of software or hardware that lets you make calls over the internet. Because the calls are spending most of their time floating around as a digital signal handled by your VoIP for businesses, the cost to manage those calls is almost negligible. As a result you save a lot of money on phone calls.

Many people have used a computer and a microphone to record a human voice or other sounds. The process involves sampling the sound that is heard by the computer at a very high rate (at least 8,000 times per second or more) and storing those "samples" in memory or in a file on the computer. Each sample of sound is just a very tiny bit of the person's voice or other sound recorded by the computer. The computer has the wherewithal to take all of those samples and play them, so that the listener can hear what was recorded.

Voice over internet protocol services is based on the same idea, but the difference is that the audio samples are not stored locally. Instead, they are sent over the IP network to another computer and played there.

To understand how it works you need to understand a few basic things. You get your internet connection into your home or office through a modem. Then that internet connection is shared to multiple computers or devices through a router. Or you might have a combined modem router.

If you've used something like Skype before you'll know that you can use software on your computer with a bluetooth Voip headset or with your computers microphone and make calls to anyone around the world. Another way that voice over IP can work is through hardware. This hardware is called a voice box, ATA or VoIP phone adapter.

This 'voice box' connects to your router just like a computer would; it's basically just another device on your network. Then you take an ordinary phone and plug it into the voice box and it becomes a voip business solution. Then your VoIP provider talks to your phone through the voice box, allowing you to make and receive calls over the internet with an ordinary phone.

In USA business voip international calling plans tend to involve large discounts for multiple lines and often start with local and national calls. If your business makes a lot of calls then VoIP can save you thousands of dollars over the long term.

Business Hosted Voip allows your business be more productive and avoid the hassles and expense of buying and managing your own phone system. We allow you to push the operation and expense of your communications service to us, and we bundle together all the services you need on a single bill - including voice service and phones, business Voip telephone, local and long distance calling minutes, hosted email, and hosted web services.

More information

What is VOIP

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Call Center Software

August 30, 2017, 5:41 am

≫ Next: T.38

≪ Previous: How Does VoIP Work

Call center software is the software system that allows a company or organization to run a call center. This page lets you compare call center software providers.

There are hundreds of different providers of call center software across the globe, and every call center software system has its pros and cons. When selecting the right call center software for your business, contact center, or call center, it's important to decide which features you want your phone system to have.

Types of Call Center Software

ACD helps productivity by assigning inbound agents to incoming calls. The automatic call distributor uses a set of instructions to determine who gets the call in the system. The algorithm can route calls based on agent skill or whoever has an idle phone. ACD can use caller ID or automatic number identification, but usually interactive voice response is enough to help the system determine the reason for the call.

An automatic call distributor can also take advantage of computer telephony integration. Agents can receive relevant data on their computers along with the incoming call.

Computer telephony integration is a broad category of software that connects telephone and computer systems. Computer telephony integration software can have both desktop and server functions. Various applications make up a system that can control phones, display call information, and route and report calls.

Interactive voice response allows callers to route themselves to the appropriate department or use the company’s database for assistance. More sophisticated interactive voice response systems can access accounts and perform certain tasks, such as activating a credit card through a bank’s phone system. IVR involves using dial tone multi-frequency or voice commands. In the VoIP industry, a PBX auto attendant is near interchangeable with IVR. However, auto attendants are not capable of speech recognition.

A predictive dialer calls a list of phone numbers at once. Outbound agents are then connected to the numbers that answer. A predictive dialer uses calculations to minimize the idle time of agents and the potential of losing answered calls when no agents are available.

Contact Center Software

For contact centers, software includes applications for chat, email, and web interaction in addition to telephony functions.

Call Center Software Providers

This is a list of call center software providers and developers. Please keep this list in alphabetical order.

Dialer360 is Call Center Software which provides you inbound, outbound and blended services on high voltage and low cost for your call center. It is the complete telecom solution including Omni Channel, communication with your customers by using Email, SMS, Web chat and Social Media (Facebook, Twitter, LinkedIn, Google) etc. It can be integrated with the CRM of your choice. It gives you services for 24/7 and make sure your data save. It will make your call center to compete with the modern technology in the market. ...

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T.38

September 1, 2017, 1:33 am

≫ Next: Cytranet

≪ Previous: Call Center Software

T.38 is an ITU standard for sending FAX across IP networks in a real-time mode.
FAX messages are sent as UDP or TCP/IP packets.

The IETF RFC RFC 3362 implements a media type called image/t38 for T.38 faxes.

From RFC 3362:

ITU-T Recommendation T.38 T.38 describes the technical features necessary to transfer facsimile documents in real-time between two standard Group 3 facsimile terminals over the Internet or other networks using IP protocols. The Recommendation allows the use of either TCP or UDP depending on the service environment.

ITU-T Recommendation T.38 T.38 Annex D describes system level requirements and procedures for internet aware facsimile implementations and internet aware facsimile gateways conforming to ITU-T T.38 to establish calls with other ITU-T T.38 implementations using the procedures defined in IETF RFC 2543 SIP-99 and IETF RFC 2327 SDP.

Note that ITU-T T.38 Recommendation T.38 (04/02) T.38 is an aggregation of the original ITU-T Recommendation T.38 (06/98)T.38-98 and all of the subsequent Amendments and Corrigendum including T.38D-00. While T.38 and T.38D-00 describe SIP procedures per SIP-99, the procedures can also be applied to the revised Session Initiation Protocol specification SIP.

Foiply blog post - T.38 and the VoIP Fax Stigma
Commetrex has completed significant interoperability testing in the T.38 Interoperability Test Lab. http://www.commetrex.com
Dialogic White Paper: How does FoIP Work?
Dialogic White Paper: Considerations for using T.38 versus G.711 for Fax Over IP

The Importance of T.30 ECM Error Correction Mode (ECM) in T.38 Deployments

One of the most important features of the traditional facsimile standard (T.30) is ECM error correction. The inventors of fax recognized that the audio quality of PSTN phone lines could not be trusted to be 100% error free - it was not uncommon to hear static, or the occasional pop or crackle on some fax calls. ECM error correction allows the sending and receiving terminals to compare notes at the end of each page, and selectively retransmit any data that was not received the first time around. This retransmission process is continued until the received page is certified error free, and the transmission of the next page begins.

Remarkably, many T.38 implementations, including those of top tier carriers such as Level3, XO, Verizon etc have explicitly disabled ECM error correction. This problem is discussed in detail here. Don't make this mistake! Be sure to enable ECM and insist your provider or PBX vendor do the same!

Want to check to make sure you have ECM enabled? This handy ECM self-test tool can tell you in minutes.

T. ...

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Cytranet

September 1, 2017, 7:04 am

≫ Next: VoIP Termination

≪ Previous: T.38

Cytranet is one of the largest business VOIP providers in the Southeast United States, and operates a nationwide network.

SIP, PRI, Analog, Hosted
Custom solutions
Bring your own equipment of use ours
Fast, friendly support 24/7
Unlimited calling anywhere in the US
Keep your current phone numbers

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VoIP Termination

September 1, 2017, 7:04 am

≫ Next: VoIP Providers in Mobile AL

≪ Previous: Cytranet

Please add information to this page about VoIP call termination.

What is VoIP Termination?

VoIP call termination is used to refer to the procedures that are used for routing telephone calls from one provider to the next provider until the call has been routed to the last telephone company and has been received by the recipient. Voice termination is another term that is used for call termination. The telephone companies are also referred to as providers or carriers.

Called Party

The called party is the person who has received the telephone call. The end point of the route may be on the Internet or may be at a point that was reached by routing the call through the public switched telephone network. The procedures for routing the call stop when the call has been received by the recipient. The process may seem simple to individuals who do not experience problems with making telephone calls but is not so simple to individuals who make calls that will not connect such as calls to a different country.

Calling Party

The calling party is the person who has initiated the call and who wants to be connected to the called party. There may be problems with the telephone calls that begin on the Internet and end at a cellular phone. The sound of the voices may seem to be amplified with echoes and have a scratchy quality. The calls that are initiated with Google Voice may never connect or could be delayed.

VoIP

Voice over Internet protocol (VoIP) is a term that is used to describe a call that was initiated on the Internet such as Skype calls or calls made with Google Voice. The calls that were initiated on the Internet usually end at a point that is not on the Internet. Most of the recipients of telephone calls receive the calls with a landline phone or with a cellular phone. The route may begin on the Internet but will end at a point that was reached by routing the call from the public switched telephone network (PSTN), which is the common description for call termination.

Internet Networks

A tier-one operator is licensed and registered to operate an Internet protocol (IP) network for Internet telephony services. Tier-one operators can handle call origination and call termination. A tier-two operator can lease services from a tier-one operator. The tier-three operators can lease services from either a tier-one or two-two operator. There are also resellers of VoIP services and wholesalers in the market. The quality of the services is not very high because of the inconsistencies in the market such as fluctuations with demand, fraud and problems with doing business on an international level.

Call Origination

Call origination is used to refer to telephone calls that originate from the public switched telephone network and end the route on the Internet. Call termination is considered to be the opposite of call origination because the direction of the paths are reversed. The terms are associated with the starting point of the calls, path of the route of the calls and termination point of the calls. The operators of IP telephony services can handle calls that originate or terminate on the Internet.

Fees

The fees for services are subject to the regulations of several countries because the routes of the calls will cross over more than one country. Those countries can use legislation to control the fees for the services. Termination rates are usually very high for the countries in the Middle East and Asia. The rates are intentional high because there are more incoming calls than outgoing calls from the countries, which is caused by the diaspora effect of a migrating population.

VoIP Termination Providers

Please list VoIP Termination providers here in alphabetical order.

1Pipe Telecom | OnePipe is a licensed carrier providing Hosted PBX and SIP Trunking in over 60 countries. We have regional network facilities on five continents connected across our private network. ...

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VoIP Providers in Mobile AL

September 1, 2017, 7:05 am

≫ Next: VOIP Service Providers Business

≪ Previous: VoIP Termination

Find and compare the best VoIP providers in Mobile, AL. See the business VoIP phone service providers in Mobile, AL in the above tables. Also read reviews, ratings, pricing, and more about business VoIP providers.

What Is Mobile, AL Business VoIP and How Does It Work?

A business Voice over Internet Protocol (VoIP) phone system is one of the latest communication technologies available to businesses in Mobile, AL. It uses an existing broadband Internet connection to function. With this phone system, businesses can make and receive calls as with a traditional phone line, but also have access to additional features that match their business phone needs.

In Mobile, AL, there are many providers of VoIP services for both residential and commercial clients. Residential services tend to be simpler, focusing more on the needs of home users. On the other hand, a business VoIP service will have more advanced features that are useful for businesses. These call management and productivity features would often be add-ons or require the installation of an expensive PBX system with a traditional phone line. Yet, they come standard with many business VoIP services available in Mobile, AL.

A VoIP service for businesses provides a lot more flexibility and mobility than a traditional phone line, all at lower prices. You can see that for yourself by comparing the services offered by traditional phone companies with those of business VoIP providers. The large selection of features offered at no additional cost is one of the main reasons why so many businesses are choosing to switch to a VoIP service.

Finding and Selecting the Best VoIP Solutions for Business in Mobile, AL

A quick comparison of various of various plans and service providers in Mobile, AL is often all that is needed in order to highlight the greater value and potential benefits that VoIP systems have to offer. Comparing various features, different pricing options and the reviews and testimonials of past customers and clients can also ensure that more informed and educated decisions are able to be made.

For commercial businesses and organizations seeking to explore their options in more detail, obtaining a price quote from different service providers can provide valuable insight. Dealing with the wrong provider or paying too much for service can limit the potential savings that make VoIP options such a popular alternative to conventional services.

Different Features of a Business VoIP Plan in Mobile, AL

When you use VoIP service providers in Mobile, AL, you will get many more productivity features than you would if you went with a traditional PSTN provider. You will be pleasantly surprised at just how many well-known features you can receive with this type of service. For example, some of the most popular choices are: caller ID, conference calls, call waiting, dial by name, do not disturb, find me/follow me, group paging, music on hold, virtual extensions, voicemail, and so much more.

Business VoIP phone service plans include a lot of different features that most traditional phone services charge extra for. With VoIP phone services, you will get almost all of them for free. Just check each provider to see what features come with what plan. When you go to each VoIP provider page, you will be given a list of features that you can get for free, as well as any additional features that may have an up-charge to them.

The Difference Between Business VoIP and Traditional Phone Service in Mobile, AL

It can be tough making the switch from a traditional phone line to VoIP, especially if you don't quite understand what VoIP phone service entails. But VoIP will always give you better call quality, plus it is much less expensive since it is running over the Internet and not through traditional phone lines. Switching to a business VoIP phone company is one of the better moves your Mobile, AL business can make, as calls made over the Internet are easier and cheaper than ever before. Improvements have been made over the years with all VoIP phone service companies that have all but eliminated any problems that occurred in the beginning, making this system safe and secure. You'll get a phone line that runs easily and at a much better cost than what you are paying for a traditional PSTN phone service.

Not every business in Mobile, AL is a candidate for business VoIP, but most small and medium-sized companies have been steadily making the switch. You'll receive high-quality phone calls, both inbound and outbound, with VoIP, at a much lesser cost than what you are used to. ...

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VOIP Service Providers Business

September 1, 2017, 7:05 am

≫ Next: beroNet GmbH

≪ Previous: VoIP Providers in Mobile AL

Business VoIP Providers - Compare and Choose a Business VoIP Provider

Quality business VoIP providers today offer a wide variety of feature packages, services and prices. Selecting the ideal provider and service options will depend on your type and size of business, features needed and projected volume of usage. These metrics determine if your better off paying per minute, per user, per line, or per feature. Before choosing your VoIP provider, it is essential to first determine your company's precise telecommunications needs. A current phone bill or CDR record is a great place to find the information you need to compare providers. the basics your will need are: Quantity of phone numbers, toll free numbers, user extensions, lines, calling usage for local, long distance and Toll free calls as well as and special feature to enable timely and cost-efficient initiation of your service. By consulting your chosen Voice over IP service team and seeking their expert advice in advance, you can be prepared to take the following steps to facilitate the smooth, productive startup of your services:

Evaluate Your Internet Connection. - Determine the strength and capacity of your Internet connection and bandwidth. You need to ensure that your system has adequate speed to best accommodate your new VoIP installation for top quality service.
Assess Your Company Budget and Needs. - With knowledge of your company's current budget and VoIP needs, you can more easily select the service provider and feature options that meet your requirements.
Determine Your Equipment Needs. - Evaluate your current and near future VoIP equipment needs. Phones can be purchased from around $50 to $500 or more. Once you decide which feature options are immediate requirements and which ones can be added later as needed, you are ready to choose your service provider.
Compare VoIP Providers. - By comparing VoIP company service options, advanced features and equipment along with user and industry reviews, you can best make a wise decision, selecting the ideal VoIP provider for your enterprise.

Important Information to Request from Any Potential VoIP Provider

Before signing a service contract with any business VoIP provider, be sure to request basic service information and practices in writing. You need to be certain of such details as startup costs and monthly fees, any limitations and costs on portable phone numbers and exactly which features are included in the service package you select. You also need to know if international calling is included, charges for adding extra features and the extent of customer care and technical services provided. Also important are such issues as whether your provider offers a money back guarantee and if there are any cancellation fees. It is also helpful to determine prior to signing up for VoIP services if there are any hidden fees assessed by your chosen provider.

Take Full Control and Advantage of Your VoIP System

Once your new business VoIP system and service are in place, you and your staff members will have full-control capabilities for use of your business communications system. Your service provider will ensure connection with your online portal for customizing your telecom options. These modern digital portals are user-friendly, enabling feature changes and additions to be made for immediate availability. You and your staff can make decisions and changes in real-time that work for you right in the moment.

You can manage your call settings remotely, directing calls to voicemail or having them transferred to another number or extension. You can also make exceptions to any chosen setting in your phone system. For example, if you are expecting an important business call and want to take that call, but hold all other calls for a few hours, you can set your phone to direct only the designated call to ring on your extension. This system allows and encourages you to take complete control of your telecommunications systems and settings so that the service works for your best interests and immediate needs at all times.

Major Business Benefits and Advantages of Installing VoIP

With an excellent quality VoIP system installed and running well in your company offices to provide remote access for you and your employees, you can work much more efficiently, achieving more in less time. You will enjoy the many benefits of knowing that you can leave the responsibility of your advanced office telecommunications system operations to your VoIP provider while you handle other important business matters. ...

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beroNet GmbH

September 4, 2017, 11:50 pm

≫ Next: Voiceprint

≪ Previous: VOIP Service Providers Business

BeroNet is a German company founded in 2002 by 3 engineering entrepreneurs and is a recognized expert in the development of products and technologies for both the enterprise and service provider markets that enable reliable and efficient VoIP, ISDN & GSM connectivity technologies and through access devices engineered and manufactured in Germany.

BeroNet is emerging as the leading designer and manufacturer for low density, high density & GSM VoIP access technologies through PCIe Cards and Gateway products that are gaining both in dominance and preference by a growing number of PBX, OpenSource, Call Center and IVR integrators as well as PBX equipment manufacturers and operators.

BeroNet products are designed to be easy to understand and configure. Further emphasis is placed on building hardware that you can install and forget. For the rare occasion that a beroNet product requires support, beroNet offers a variety of support services to ensure that you receive assistance when and where you need it.

Website: https://www.beronet.com
Sales: sales@beronet.com
Support: http://support.beronet.com
Tel : +49 (0)30-259389-0
Fax: +49 (0)30-259389-19

Products:

beroNet Telephony Appliance

The beroNet Telephony Appliance is an energy efficient device to run your UC system. Powered by fewer than 25 Watts, the Appliance offers you the opportunity to house your IP-PBX and VoIP Gateway in one device. With no moving parts, the beroNet Telephony Appliance is designed to run 24/7, without interruption.

beroNet VoIP Gateways

beroNet Gateways are modular allowing you to plug and mix different access modules in analog (FXS/FXO), digital (BRI/PRI ISDN) and GSM all on the same box.

beroNet VoIP Cards

the beroNet PCIe Cards aren't the typical PCI/PCIe cards for which you would need proprietary drivers. Because of it's hardware design, the operating system detects the berofix PCI/PCIe Card as a standard network card. All necessary drivers are automatically loaded by the onboard OS. ...

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