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  • 11/29/17--10:50:
  • About is the retail website of North America's leading VoIP solutions provider, VoIP Supply. offers a fast and easy way to find the VoIP hardware you are looking for. has products for consumers, small medium businesses, enterprises, government/educational entities, resellers and service providers. You can visit Here.

    VoIP Supply recently introduces our new Partner Portal for our registered resellers! You will find important documents, eductional resources, marketing materials and much more!

    Access to the portal here

    About VoIP Supply

    VoIP Supply is North America's leading VoIP solutions provider. Since 2004, VoIP Supply has delivered valuable solutions for some 60,000 customers worldwide.

    With over 30 passionate employees, 2,500 products, 40,000 square feet of office space and an unlimited number of VoIP solutions to meet your needs VoIP Supply has everything you need for VoIP, whether you are a consumer, business, service provider or reseller. Offerings specializes in standards based VoIP equipment and VoIP systems. In addition to complete VoIP systems, VoIP Supply offers:

    Besides VoIP equipment and complete Business Phone Systems, VoIP Supply offers a number of value-added services to consumers, businesses, resellers and service providers:

    • Full online catalog at
    • Network assessments
    • Solution design
    • Device configuration, set-up, and installation
    • On-going maintenance and support
    • Device fulfillment (privately branded)
    • Extended no-questions asked warranties

    Upcoming Events

    Don’t waste another second. Join Sangoma's Cloud 9 Webinar Series to steal all the VoIP Cloud Service Secrets!

    The Cloud 9 is a webinar series co-hosted by VoIP Supply and Sangoma that includes 9 webinars with various must-learn VoIP Cloud Service topics, starting from December 5th, 2017 ending April 26th, 2018. This is a unique opportunity for all of you who are interested in learning effectively about in-depth VoIP in a timely manner. ...

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  • 11/30/17--00:30: GSM
  • GSM stands for Global System for Mobile Communications. It is the dominant mobile phone communication protocol in Europe and also popular elsewhere. The name is also used to describe some of the voice codecs used in the GSM standards.

    This page regards connecting an IP-based phone system directly to the GSM cellular network in addition to connecting a VoIP PBX to the GSM network & PSTN; all-in-one-box. For more information about the codec, see the GSM codec page. You can compare GSM cell phone plans using Wirefly.


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  • 11/30/17--03:28: Web Hosting
  • Please add information about web hosting and web hosting providers and companies to this page.

    Web Hosting Providers

    Please keep this list in alphabetical order

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  • 11/30/17--20:15: VOIP GSM Gateways
  • What's a VoIP GSM Gateway?

    A VoIP GSM Gateway enables direct routing between IP, digital, analog and GSM networks. With these devices (fixed cellular terminals) companies can significantly reduce the money they spend on telephony, especially the money they spend on calls from IP to GSM. The core idea behind cost saving with VoIP GSM Gateways is Least Cost Routing (LCR).

    Through least cost routing the gateways select the most cost-effective telephone connection. They check the number which is dialed as well as rate information which is stored in an internal routing table. Because several SIM cards and GSM modules are integrated within the VOIP GSM Gateway it is able to make relatively cheaper GSM to GSM calls instead of expensive IP to GSM calls.

    Who offers VoIP GSM Gateways?

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  • 12/01/17--11:22: Alternatives to Nextiva
  • VoIP, or Voice over Internet Protocol, is the voice communications backbone of many small and large businesses. It's an efficient and cost-effective way of voice communication which sends voice data in packets over IP instead of the traditional method of circuit transmissions of the public-switched telephone network (PTSN).

    Although there are many providers of VoIP in the U.S. market, there's one that reigns as the most popular. Typically rated by its users as the top business VoIP option, Nextiva tends to be the default choice for those looking for a business internet phone service. It's easy to see why, too: strong product offerings, flexibility, ease of use, and incredible customer service all make Nextiva a compelling choice.

    While Nextiva is clearly a powerhouse VoIP solution, it may not be the best option for every business need, and there are some other options out there that also deserve a look. VoIP is a homogenous product with most companies offering basically the same service, but the difference between offerings usually lies within the focus of the service and some advanced features.

    Where Nextiva excels most is in innovation. They innovate constantly, and they do it well. But, what if a business has a specific need - an advanced collaborative messaging feature or reliable video conferencing, for example? That's where some alternatives to Nextiva can really shine.

    Related: Nextiva Reviews

    Alternatives to Nextiva

    As mentioned previously, most VoIP services provide roughly the same suite of features. What can make a particular service right or wrong for a business lies in the details, though. Most VoIP providers differ only minimally on pricing and limitations, but when drilling down on features such as collaboration and video conferencing, the differences can be more significant than many might expect.

    Even with the most capable VoIP systems, the occasional hiccup is bound to occur. That makes it paramount to find a provider with a solid and proven record of reliable user support. Most problems can be sorted out, and there can be legal repercussions if a provider is unwilling to stand by their product. If things really go south, though, it might mean that it's simply time to find a new provider.

    When searching for a VoIP provider and looking for an alternative to Nextiva, the specific needs of the business can make the right decision easier to arrive at. From turnkey unified communications solutions to capable conferencing platforms powered by Amazon, to communication systems that integrate internet service and security, there are lots of options to consider. This article will examine six major competitors of the popular Nextiva platform.

    Vonage Business

    Vonage is the closest thing to a household name in VoIP. For many, their television commercials from the early 2000s come to mind. While their start was in VoIP for home use, Vonage has eased into the business sector, with their flagship product now being the lauded Vonage Business platform. They have also collaborated with Amazon, including the Chime UC solution a part of every Vonage Business plan.

    Chime brings to the table an ease of use that is quite notable considering the capability of the conferencing features. Enterprise-level security is also standard. The innovative Vonage Desktop app is fully integrated right out of the box and Vonage was one of the first VoIP providers to include such a feature.

    Leaving aside the bonus features and focusing only on the core VoIP service, Vonage still manages to set itself apart. Metered extensions are incredibly useful for smaller workgroups who won't be using every phone line every day. This allows the business to pay for only the level of service they are actually using. This can be significantly more cost-effective than a blanket unlimited calls plan.

    Who is Vonage best for?

    Businesses who need powerful video conferencing powered by Amazon Chime
    Reliable VoIP service with customizable service levels and the ability to pay only for what is used.


    MegaPath manages to be a one-stop shop for businesses of just about any size. They offer everything from no-contracted hosted VoIP to internet and networking services, security, and cloud-based solutions. They can get a business connected to the internet, get them communicating, and secure them on top of that. ...

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  • 12/01/17--11:22: Alternatives to Vonage
  • Long distance phone calls aren't cheap. While many cell phone carriers allow customers to call people for free, landlines may not give customers that same luxury. A long-distance phone call may cost at least ten cents a minute. If the call is an international, the cost-per-minute can skyrocket. The exorbitant costs of international calls may even extend to cell phone users. Voice over internet phones (VoIP) helps to reduce or eliminate these long-distance charges.

    Customers who use voice over the internet phone service can make free phone calls when they call someone who has an account with the same provider. It costs very little to make a direct call to a landline or cell phone using one of these services. Customers pay a fraction of what they would pay if they use a standard phone service.

    There are several advantages to using a voice over internet phones over a traditional phone service. They do not require the use of dedicated hardware. Users can make calls from a computer. If preferred, users can connect a handheld phone to a home internet service to make calls. Most VoIP services come with an app for mobile devices that allow international calls to made from anywhere.

    Some voice over internet phone services even allow video chat. Video chatting is a great way to communicate with family and friends that users don't get to see often. Being able to see someone while speaking to them creates a sense of intimacy that callers don't get to experience using a traditional phone. Instant messenger is also available on voice over internet phone services. Here are our top six choices for voice over internet phone service providers.


    RingCentral is a communication system that operates in the cloud. More than 350,000 organizations across the world use RingCentral's services. The service has a tiered-monthly payment plan with the highest-cost tier comes with the most features and extensions.

    Because many companies still use fax machines, having the ability to send faxes over the internet is a useful feature. RingCentral gives people the ability to take a document save on cloud storage or computer and send it as a fax. The recipient receives the document as a regular fax. This feature saves ink, paper and time. RingCentral also lets users receive faxes as an electronic document. Electronic documents are easier to share and limit the change of an unintended recipient seeing the document.

    Gain control over who calls the business by using the call screening feature. This feature lets businesses block numbers without affecting any other callers. Another feature allows calls to be forwarded directly to voice mail. It takes very little time or effort to modify the phone settings. It only takes a few moments to block calls from former employees or clients. RingCentral also has a feature that allows the forwarding of calls to a smartphone when employees are out of the office. Despite the services offered by RingCentral, users do complain that customer services could be better. RingCentral has a habit of not returning customer service calls.

    Google Voice

    Google Voice's VoIP service is another good alternative to Vonage's phone service. The service gives users a virtual phone number. The system is free and makes it easy to port an existing number. It is possible to have a home, office phone number and mobile phones under a single number. All phone numbers will ring simultaneously, making it possible to answer the phone from any location.

    Google Voice works on all devices. Regardless of what device users spend the majority of their time using, the virtual phone number's interface is always available. Another convenient feature of Google Voice is the ability to send and receive text messages on any device. Equipping a computer with speakers and a microphone lets the computer to become a device that can take and make phone calls.

    Related: Using Google Voice as Primary Number


    Ooma is virtual phone service that is designed for small businesses. It comes with a variety of features that can increase the public's perception of the company. The service offers one, all-inclusive pricing plan. Users no longer have to worry selecting a plan that addresses their needs without spending too much on features they don't desire. With Ooma, small businesses also get to keep their existing phone numbers free of charge. Keeping the same business number is key to maintaining existing branding.

    Ooma is a well-built and simple app. ...

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  • 12/01/17--11:23: Alternatives to RingCentral
  • For businesses that need their own independent voice over internet protocol (VoIP), cloud private branch exchange (PBX) and phone systems, RingCentral is a popular option. It offers a cloud-based system with a range of features, and best of all, it's very reliable and easy to setup. Plenty of the most widely used apps are integrated into RingCentral, including Dropbox, Oracle, Desk and many more.

    If RingCentral has one major drawback, it's that the phone system is intended for business users. Those who are looking for a phone system for individual use won't be able to take advantage of RingCentral's full range of features. Some of the provider's most basic features are the ability to choose from various phone numbers, cloud PBX service, a user-friendly call management system, voicemail with custom greetings, business SMS and internet faxing.

    Anyone can start using RingCentral by registering for an account and using the demo for a free trial period. If the user wants the full range of RingCentral features, there are three plans available – RingCentral Standard for $24 per month, RingCentral Premium for $34 per month and RingCentral Enterprise for $44 per month. Each plan has its own limit as far as minutes and number of users in online meetings are concerned. Although RingCentral is an affordable, feature-rich option, there are also several excellent alternatives to it available.


    This is a virtual phone system, and it's effective not only for getting a free number, but also for managing calls online. The virtual system has an intuitive interface that's easy to navigate from the start, and it's helpful for businesses that have a large call volume and must keep those calls organized. A new phone number is an option through Grasshopper, but businesses and individuals can also keep their current numbers and port them over. Read Grasshopper Reviews to learn more.

    Related: Grasshopper Promo Code - Grasshopper vs RingCentral

    Google Voice

    Google has released quite a few useful applications and tools over the years, and Google Voice is no exception. All the user needs are an internet connection and a Google account to use this service, which allows them to choose their own phone number and search for specific number combinations. The user also has the option of porting over an existing phone number. Whatever number they choose as their Google Voice number, it can ring any devices connected to their account, or they can set up other call preferences. Best of all, Google offers this service free of charge, and Google's servers tend to be very reliable, meaning service is unlikely to go down.

    Related: Alternatives to Google Voice - Using Google Voice as Primary Number


    This company offers free phone services for domestic calls, and international calling comes at a very low rate, or the user can get a package of minutes to use internationally. In addition to its free phone services, FreedomPop also has free internet plans available. The basic FreedomPop plan includes 200 minutes, 500 text messages and 500 MB of internet usage. It's available for use with mobile devices.


    Those who simply need a second phone line, whether it's for personal reasons or business use, will get exactly that with Line2. This other phone number can be used with a smartphone or a small business network, and Line2 provides the user with an entire cloud-based business phone system.


    With magicJack, which is a web-based phone service, the user can get their own anonymous phone number and make calls to people around the world through VoIP. A magicJack device, such as the popular magicJack GO, is the only item needed to use the service, and there's a low annual fee of $9.99. MagicJack has an app available on both Android and iOS, and there's also unlimited texting to phone numbers in the United States. Overall, this service is a great way to get rid of a monthly phone bill. Read magicJack Reviews to learn more. ...

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  • 12/01/17--11:24: Alternatives to Google Voice
  • Google has been consistently expanding for years, and that expansion has taken it into the business world. The company is undoubtedly most well-known for its search engine, and it also has productivity tools available online, a flexible cloud storage solution and its popular email service. But it has also developed its own voice over internet protocol (VoIP) phone service with Google Voice, which provides calling, texting, the option to choose a local phone number, email to voicemail and much more. People can use Google Voice for calling and messaging over both their computers or their smartphones. Best of all, Google Voice is available free of charge. This makes it an excellent option for businesses that need an extra line to help with a high call volume, communicate with clients via text message, or make and receive calls from a local phone number obtained through Google Voice.

    Google Voice is a fantastic service, but it's by no means perfect, as some users have experienced reliability issues. For small businesses and startups that need to keep their expenses to a minimum, Google Voice can be ideal for getting a business phone number or setting up a second line. It's not right for every business, though, as there are situations where it won't be the most professional and effective option. Although providers of business VoIP or hosted private branch exchange (PBX) systems can offer business phone service at a far lower price than a traditional phone company, both types of service can still be costly. Plus, these systems don't always come with a local phone number, and it may cost extra to get additional phone numbers.

    When it comes to free phone service options, Google Voice is about as good as it gets. But there are some very inexpensive alternatives that allow a business to get a local phone number, send and receive calls and messages, and take advantage of all the other features one could get through Google Voice without breaking the bank.


    Even though Grasshopper has a slightly higher price tag than some of the options on this list, it's well worth it, because it gives businesses a total phone system and all kinds of helpful features. The user can decide if they want to port over a phone number or get a new one, and that new number can be local, toll free or a vanity number. With 800 numbers getting gradually phased out, Grasshopper allows users to get something more modern with an 844-series number.

    Grasshopper includes a mobile app with several great features of its own. Like Google Voice, Grasshopper can transcribe voicemails and send them to the user's email. It allows the user to set up their own mobile fax signature and email a fax as a PDF. There's an auto attendant feature and an option to set up custom greetings. Grasshopper also has full location flexibility, as the user can add others from any location and give them local phone number extensions.

    A basic plan through Grasshopper is $12 per month and 6 cents per minute. Its Ramp plan, which includes one number with 500 minutes, is $24 per month. For two numbers with 2,000 minutes, there's the Grow plan for $49 per month.

    Grasshopper works very well for businesses that need a cloud-based phone system with a wide range of features. It's also a great choice for a business that wants a local phone number and a memorable vanity number.


    Telzio offers a cloud-based business phone service with plenty of features at a low price. It allows the user to pay as they go, and plan prices start at just $1 per month. That plan includes unlimited call flows, extensions and SIP accounts. The calling rate is $0.119 per minute on inbound calls and $0.168 per minute on outbound calls, although the user has the option of going with a plan instead.

    The unlimited extensions are beneficial for businesses with large teams, because everyone can get their own personal extension through Telzio. Or the user could set up extensions by department or location depending on what works best for the business. Telzio can forward calls to a mobile device or an IP phone. It also offers an online control panel, IVR menus, free recording of calls and the ability to set certain call hours. If the user needs a fax number or a toll-free number, those are just $5 per month. Users that want to purchase a package of minutes can get Telzio's Pro plan, which provides 1,000 minutes and has a monthly fee of $29.

    If a business is looking for a system that can deliver plenty of extensions, Telzio fits the bill and includes plenty of other great features on top of that. It's also a cost-effective option for a second business phone line because of its low cost. ...

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  • 12/01/17--11:24: Alternatives to Skype
  • This is a list of Skype alternatives. Please list alternatives to Skype.

    For the longest time now, Skype has been known as the undisputed world leader in video call apps. This app became so popular to the extent that the term “Skyping” was considered to be a verb denoting the act of making a Skype call. However, in the process of time Skype users began expressing their concerns over service disruptions occasioned by too many crashes, low quality and some level of general mistrust with Microsoft, the company offering the Skype service.

    Many VoIP apps have been launched to compete with Skype. These apps vary in their complexity and functionality. However, they can all be used to make calls to devices connected over the internet. For those fed up with Skype, here are some alternatives worth considering:

    Google Hangouts (iOS, Web, Android)

    With this app, you can chat over video, text and do video and text chats with up to ten people at a time for free. If you are in the US or Canada, you can also enjoy free VoIP calls. For those outside the two regions, they can also enjoy paid VoIP calls, at a relatively lower cost compared to other VoIP calls providers.
    Users of Google Hangouts can also broadcast live hangouts at no fee through Hangouts on air. The live hangouts session is normally recorded and can be uploaded to the user’s YouTube channel. Google Hangouts beats Skype in that there is no need to install any third-party app or software to use the service. All you need to do is to sign in to your Google plus or Gmail account and start using hangouts and all its features.

    Google hangouts allows for up to 10 people to connect with each other simultaneously and engage in a video call on Android and iOS devices. Calls made over Hangouts does not use the included minutes instead it uses the data bundles or connected Wi-Fi. Google Hangouts uses contacts that it accesses from the phone contacts list and email contacts list. Almost all calls to the U.S. and Canada are free from countries where Hangouts is available. Users can make calls to other countries at a small per minute charge. (Web, iOS) is one of the simplest ways to start a video call. This app lets you connect with friends, families and colleagues without having to either download the app or signing up. iOS users can download and install the app and enjoy the free video and text chats provided through the app.

    To use the app, users have to visit the website or launch the iOS app and create a “Room” link which they can then share with those they wish to chat with. Once a recipient clicks on the shared link, the room will open in his or her browser. Users can choose between video calls, voice calls or send text chats to those in the chat room. To enhance the security and privacy of the chat room, users can create a free account with which will allow them to lock the room and keep off intruders.

    ooVoo (Web, Android, iOS, Windows, Mac)

    ooVoo is an app that looks and operates in like manner as WhatsApp. ooVoo is superior to WhatsApp in that it allows for screen sharing. Users can make free calls to other ooVoo users. The app can be run on Android, Web, iOS and Windows. The web-based version can support up to 12 people at a time. Users can use the app to make paid calls to landlines and mobiles.

    If two or more contacts use the ooVoo app, it is possible for these contacts to use the app for messaging where they can record and send text and video messages to each other. The app also allows users to make web-based to none ooVoo users.


    Viber makes it possible for users to make international calls from their desktops. This app allows users to enjoy free voice and video calls and text chats with their friends and family members using the same app. The video call sessions on Viber can accommodate up to 40 people at any one time. International and domestic calls are billed from just above $0.01 per minute. Viber can also be used to send text, documents, video messages and images via the app. The app is secured such that all messages sent through it are encrypted.

    Aside from acting as a video, voice and text messaging app, Viber also has games which users can play with their friends. They can also join public chats and follow popular brands and stay up to date with local and international news. International travelers need not worry about roaming charges. Calls made through Viber are not subjected to roaming fees. ...

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  • 12/01/17--11:24: Nextiva Reviews
  • Nextiva is a business hosted VoIP service provider that services the United States and Canada. Nextiva provides Hosted PBX VoIP service.

    See also

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  • 12/03/17--09:18: Call Center Software
  • Call center software is the software system that allows a company or organization to run a call center. This page lets you compare call center software providers.

    There are hundreds of different providers of call center software across the globe, and every call center software system has its pros and cons. When selecting the right call center software for your business, contact center, or call center, it's important to decide which features you want your phone system to have.

    Types of Call Center Software

    ACD helps productivity by assigning inbound agents to incoming calls. The automatic call distributor uses a set of instructions to determine who gets the call in the system. The algorithm can route calls based on agent skill or whoever has an idle phone. ACD can use caller ID or automatic number identification, but usually interactive voice response is enough to help the system determine the reason for the call.

    An automatic call distributor can also take advantage of computer telephony integration. Agents can receive relevant data on their computers along with the incoming call.

    Computer telephony integration is a broad category of software that connects telephone and computer systems. Computer telephony integration software can have both desktop and server functions. Various applications make up a system that can control phones, display call information, and route and report calls.

    Interactive voice response allows callers to route themselves to the appropriate department or use the company’s database for assistance. More sophisticated interactive voice response systems can access accounts and perform certain tasks, such as activating a credit card through a bank’s phone system. IVR involves using dial tone multi-frequency or voice commands. In the VoIP industry, a PBXauto attendant is near interchangeable with IVR. However, auto attendants are not capable of speech recognition.

    A predictive dialer calls a list of phone numbers at once. Outbound agents are then connected to the numbers that answer. A predictive dialer uses calculations to minimize the idle time of agents and the potential of losing answered calls when no agents are available.

    Contact Center Software

    For contact centers, software includes applications for chat, email, and web interaction in addition to telephony functions.

    Call Center Software Providers

    This is a list of call center software providers and developers. Please keep this list in alphabetical order.

    • 3CX Phone System Pro offers CRM integration, advanced reporting and queue strategies, inbuilt failover, integrated video conferencing and much more.
    • 3CLogic is a leading provider of Inbound, Outbound, and Blended cloud contact center solutions focused on facilitating client engagements, improving sales and marketing initiatives, while enhancing the overall customer experience. ...

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  • 12/03/17--13:59: VOIP PBX and Servers
  • Please list information about VoIP PBX and Servers on this page. Please keep VoIP PBX and server provider information in alphabetical order, and below any other relevant information.

    Page Contents


    • Asterisk-based converged telephone system for UK Businesses
    • 2daydirect: Brand NEW Small Business VoIP phones. Free 2 day shipping anywhere in the United States
    • 2N NETSTAR PBX, virtual PBX: VoIP PBX system
    • 2N Omega IP PBX: VoIP PBX system
    • 2N VoiceBlue Enterprise: Simple VoIP SIP PBX
    • 3CX: Software PBX which can be run on Windows, Linux and in the Cloud. Includes full UC features and softphone and smartphone clients.
    • 4PSA VoipNow: Hosted PBX software for service providers and enterprises, accelerating SaaS deployment. It runs on Linux environments (RHEL, SuSE Linux, CentOS, Fedora) on x86 and Power PC architecture based servers.
    • 8ix Zenith: 8ix Zenith spells an Asterisk derived IP Telephony application with the most advanced calling and communication features.


    • APPRIN آپرین Middle East VoIP Distributor IP Phone, IP PBX, Gateway, ATA from Digium, Grandstream, Barix.
    • ALLO PSTN-IPPBX for SOHO with 30 IP extension, upto 6 Analog Extension & upto 4 PSTN trunk
    • ActivePBX™ | Turn-Key Business Phone System $149/mo.

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  • 12/04/17--02:54: T.38
  • T.38 is an ITU standard for sending FAX across IP networks in a real-time mode.
    FAX messages are sent as UDP or TCP/IP packets.

    • The IETFRFCRFC 3362 implements a media type called image/t38 for T.38 faxes.

    From RFC 3362:

    ITU-T Recommendation T.38 T.38 describes the technical features necessary to transfer facsimile documents in real-time between two standard Group 3 facsimile terminals over the Internet or other networks using IP protocols. The Recommendation allows the use of either TCP or UDP depending on the service environment.

    ITU-T Recommendation T.38 T.38 Annex D describes system level requirements and procedures for internet aware facsimile implementations and internet aware facsimile gateways conforming to ITU-T T.38 to establish calls with other ITU-T T.38 implementations using the procedures defined in IETF RFC 2543 SIP-99 and IETF RFC 2327 SDP.

    Note that ITU-T T.38 Recommendation T.38 (04/02) T.38 is an aggregation of the original ITU-T Recommendation T.38 (06/98)T.38-98 and all of the subsequent Amendments and Corrigendum including T.38D-00. While T.38 and T.38D-00 describe SIP procedures per SIP-99, the procedures can also be applied to the revised Session Initiation Protocol specification SIP.

    The Importance of T.30 ECM Error Correction Mode (ECM) in T.38 Deployments

    One of the most important features of the traditional facsimile standard (T.30) is ECM error correction. The inventors of fax recognized that the audio quality of PSTN phone lines could not be trusted to be 100% error free - it was not uncommon to hear static, or the occasional pop or crackle on some fax calls. ECM error correction allows the sending and receiving terminals to compare notes at the end of each page, and selectively retransmit any data that was not received the first time around. This retransmission process is continued until the received page is certified error free, and the transmission of the next page begins.

    Remarkably, many T.38 implementations, including those of top tier carriers such as Level3, XO, Verizon etc have explicitly disabled ECM error correction. This problem is discussed in detail here. Don't make this mistake! Be sure to enable ECM and insist your provider or PBX vendor do the same!

    Want to check to make sure you have ECM enabled? This handy ECM self-test tool can tell you in minutes.

    T. ...

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  • 12/05/17--04:01:
  • Welcome to the VOIP Wiki - a reference guide to all things VOIP.

    This Wiki covers everything related to VOIP, software, hardware, VoIP service providers, reviews, configurations, standards, tips and tricks and everything else related to voice over IP networks, IP telephony and Internet Telephony.

    Your contributions are welcome, please read the How to add information to this wiki page and the Posting Guidelinesbefore you post.


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  • 12/05/17--05:33: Deskforce Reviews
  • Deskforce, formerly Innitel, provides its services to over 10,000 call center agents in the world, making them a trusted name in call center software. With the Deskforce Atomic Predictive Dialer, you can digest your leads and contacts and validate all phone numbers and time zones. Atomic Dialer is easily integrated with all of your lead generation tools, including CRM's, affiliate sites, lists, and landing pages. The Dialer will also screen out busy signals, answering machines, disconnected numbers, and no-answers. As a result, your call center agents only handle live calls and don't waste time on dead opportunities. Keep your agents busy and help your sales force succeed!

    See also

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  • 12/05/17--07:24: Call Center Monitoring
  • Companies offering call center monitoring services or software solutions offer concrete methods for assessing, assuring, and improving the performance of call center agents. Call center monitoring is achieved through metrics such as evaluations, comparative analyses, and feedback.

    Call Center Monitoring

    Call center monitoring is accomplished through three basic actions: measurement, analysis, and feedback. This creates a continuous loop of assessment and calibration based on objective metrics and scoring gleaned from call recordings, real-time analytics, and other forms of evaluation.

    For call center metrics to be most effective, the statistics and reporting must be considered relevant, practical, and above all, objective by the call center agent.

    Traditional call center metrics often rely on two key aspects:

    • Speech analysis
      • Phonetic indexing
      • Transcription
      • Multi-speaker speech separation (Role recognition)
      • Emotion detection
      • Talk-over analysis
    • Call flow
      • Call duration
      • Call time
      • Number of call transfers
      • Number of call holds
      • Hold duration

    Newer features of speech analysis, such as emotion detection, reflect a blending of competing viewpoints (acoustic features only vs. linguistics-only philosophies) and the technologies that can accommodate them both.

    Acoustic features include:
    • Volume
    • Tone
    • Pitch
    • Intensity
    • Inflection
    • Rate of speed

    Linguistic attributes include:
    • Words
    • Pauses
    • Stops
    • Hesitations
    • Laughter
    • Sighs

    Emotion detection can create a more layered, nuanced approach to call monitoring, ensuring that the overall context (rather than simple word frequency) provides a fuller picture, especially if that picture is one of customer frustration.

    Another new tool in speech analysis is talk-over analysis. Simultaneous crosstalk between customers and representatives is a source (and indicator) of frustration. Talk-over analysis can also pinpoint silences, which can imply a knowledge gap and a potential improvement area to target.

    Real-Time Analytics

    Real-time analytics are increasing in popularity with many call center managers. Recorded calls can take days to index, depending on factors such as how much data there is and where it's housed (on-premises or hosted). Real-time analytics can help call center agents to regulate and improve their CRM performance while it's most critical — as it's happening.

    The real-time call center monitoring and reporting offered by some call center monitoring services and software give call center managers quick access to data on groups and individuals. Some call center solutions take real-time analytics a step further by integrating real-time analytics into the call center routing procedures. ...

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  • 12/06/17--01:30: ICT Innovations
  • images.jpg

    December 3 2017. New blog post at ICT Innovations about top open source CRM of year 2017

    November 12 2017. New blog post at ICT Innovations about top open source Voip and Telecom applications of year 2017

    ICT Innovations is a software development company having experienced and dedicated professionals with expertise in LAMP Stack and computer telephony integration (CTI). ICT Innovations has strong knowledge of Open Source communications technologies as well as in depth expereince of working with open source ICT applications such as Asterisk, Freeswitch, Opensips and RabbitMQ.



    ICTBroadcast is a multi-tenant unified communications telemarketing autodialer software solution. It supports Voice broadcasting, SMS broadcasting, Email broadcasting & Fax broadcasting. It is suitable for small business owners, enterprises and Internet telephony service providers. ICTBroadcast is a smart auto dialer software with advanced autodialing multilingual supported features.
    ICTBroadcast is being offered in two editions , ICTBroadcast Enterprise Edition suitable for organizations / enterprises for their own telemarketing and mass communication needs and ICTBroadcast Service Provider Edition suitable for Internet telephony services providers (ITSP) / carriers to offer hosted telemarketing / mass communications services to their customers and integrate it with their existing infrastructure.

    Features & Campaigns supported

    Polling and automated Surveys through Voice Broadcasting
    Interactive Voice Broadcasting / Press 1 campaign with direct transfer to live agent support
    Survey and Polling campaigns support

    0 0
  • 12/06/17--15:56: 3CX Reviews
  • Read 3CX reviews from real users, or leave your own. 3CX is a software-based PBX company based on the SIP standard.

    0 0
  • 12/07/17--04:26: ComNet Telecom
  • ComNet Telecom

    ComNet Telecom provides SIP-based VOIP connections for residental and business services. Each account provides unlimited incoming and outgoing calls within Hong Kong. Calls to fixed-line and mobile/cellular are unlimited and not charged differently.

    Potential subscribers are required to provide a copy of their Hong Kong Identification card and proof of residence (e.g. utility bill). A 7-day free trial is avilable by registering through the website. JPEG/PNG/PDF copies of a HKID and proof of residence will need to be uploaded to their website in order to qualify for the trial. Note: Once you register for the trial, you will be blocked from registering for any service plan on the website. You will have to communicate with their customer service to register for services.

    ComNet's core uses a BroadWorks application platform from BroadSoft.
    At the residences, ATA boxes (called Integrated Access Devices, IAD) are provided to subscribers. Additionally, a softphone (Nortel's Multimedia PC Client v2.0) option is available for people to use the VOIP service without the need for an ATA box.

    Default features include:
    • Caller ID
    • Call Forwarding

    Residential service cost (with the ATA) is $50 HKD/month (~$6.41 USD/month) with a 12 month contract and a pre-payment for 5 months (HKD $250). If you want to use a softphone or already have an ATA then you can opt for the softphone option that is only $25 HKD/month (~$3.20 USD/month) with a 12 month contract and a pre-payment for 6 months (HKD $150). In addition, a By-usage charging plan is available for $28 HKD/month with a 24 month contract and a pre-payment for 2 months (HKD $84). For the By-usage plan, the subscribe is only charged the $28 monthly service charge if a call is made or received on the assigned phone number. The softphone option is great for the BYOD crowd and the Broadsoft platform supports most SIP devices.

    ComNet will send the SIP account passsowrd as an SMS to the registered contact phone number.

    Asterisk Configuration

    Here are extracts of my sip.conf and extensions.conf I use to connect my Asterisk system to ComNet asterisk settings ComNet. The Asterisk box had a Static IP.

    Please see the Discussion board for details.

    X-Ten X-Lite Configuration

    • xten settings ComNet

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  • 12/08/17--06:43:
  • About is the retail website of North America's leading VoIP solutions provider, VoIP Supply. offers a fast and easy way to find the VoIP hardware you are looking for. has products for consumers, small medium businesses, enterprises, government/educational entities, resellers and service providers. You can visit Here.

    VoIP Supply recently introduces our new Partner Portal for our registered resellers! You will find important documents, eductional resources, marketing materials and much more!

    Access to the portal here

    About VoIP Supply

    VoIP Supply is North America's leading VoIP solutions provider. Since 2004, VoIP Supply has delivered valuable solutions for some 60,000 customers worldwide.

    With over 30 passionate employees, 2,500 products, 40,000 square feet of office space and an unlimited number of VoIP solutions to meet your needs VoIP Supply has everything you need for VoIP, whether you are a consumer, business, service provider or reseller. Offerings specializes in standards based VoIP equipment and VoIP systems. In addition to complete VoIP systems, VoIP Supply offers:

    Besides VoIP equipment and complete Business Phone Systems, VoIP Supply offers a number of value-added services to consumers, businesses, resellers and service providers:

    • Full online catalog at
    • Network assessments
    • Solution design
    • Device configuration, set-up, and installation
    • On-going maintenance and support
    • Device fulfillment (privately branded)
    • Extended no-questions asked warranties

    Upcoming Events

    Don’t waste another second. Join Sangoma's Cloud 9 Webinar Series to steal all the VoIP Cloud Service Secrets!

    The Cloud 9 is a webinar series co-hosted by VoIP Supply and Sangoma that includes 9 webinars with various must-learn VoIP Cloud Service topics, starting from December 5th, 2017 ending April 26th, 2018. This is a unique opportunity for all of you who are interested in learning effectively about in-depth VoIP in a timely manner. ...

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